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If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dialstring will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field||
System Performance -<\/B> Setting this option to Y will enable logging of system performance stats for the server machine including system load, system processes and Asterisk channels in use. Default is N||
Server Logs -<\/B> Setting this option to Y will enable logging of all VICIDIAL related scripts to their text log files. Setting this to N will stop writing logs to files for these processes, also the screen logging of asterisk will be disabled if this is set to N when Asterisk is started. Default is Y||
AGI Output -<\/B> Setting this option to NONE will disable output from all VICIDIAL related AGI scripts. Setting this to STDERR will send the AGI output to the Asterisk CLI. Setting this to FILE will send the output to a file in the logs directory. Setting this to BOTH will send output to both the Asterisk CLI and a log file. Default is FILE||
Recording Delay -<\/B> For ALLCALLS recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0||

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############################################################  ADMIN Manual

Add consultative transfer info to Capmaign modification screen info



############################################################  AGENT Manual

Add consultative transfer info to transfer-conf frame info

If you want to Consultative Transfer, a fronter to a closer, you must place CXFER in the number-to-dial field(Your manager may have set a preset to do this) and the proper dialstring will be sent to do a Local Consultative Transfer. Once the call is picked up and you have finished your introductions you can leave the customer with the closer agent and move on to your next call by clicking on the LEAVE 3WAY CALL button. If you want to Blind transfer a customer to an internal IVR then you must place AXFER in the number-to-dial field(Your manager may have set a preset to do this).
