############################################################  ADMIN
In-Group Manual Dial||
In-Group Manual Dial Select||
This feature allows you to enable the ability for agents to place manual dial outbound calls that are logged as in-group calls assigned to a specific in-group. The MANUAL_DIAL option allows the placing of phone calls out through an In-Group to the agent placing the call. The NO_DIAL option allows the agent to log time on a call that does not exist, as if it were a real call, this is often used for logging email or faxing time. The BOTH option will allow both call and no-call in-group dialing. The default is DISABLED||
This option is only active if the above In-Group Manual Dial feature is not DISABLED. This option restricts the selectable In-Groups that the agent can place In-Group Manual Dial calls through. CAMPAIGN_SELECTED will show only the in-groups that the campaign has set as allowable in-groups. ALL_USER_GROUP will show all of the in-groups that are viewable to the members of the user group that the agent belongs to||
Dial In-Group CID||
If the agent campaign allows for Manual In-Group Dialing, this caller ID number will be sent as the outgoing CID of the phone call if it is populated, overriding the campaign settings and list CID override setting. Default is empty||
You can also use LTMG or XFTAMM as statuses to trigger an automatic transfer to the Leave-Voicemail option||
Send to Answering Machine Message||


############################################################ CLIENT
Click Here to Choose a Dial In-Group||
SELECT A DIAL IN-GROUP||
DIAL IN-GROUP||
Dial In-Group||
Click Here to Activate||
Click Here to Deactivate||


############################################################  MANAGER Manual



############################################################  AGENT Manual

