############################################################  ADMIN

QC Enabled -<\/B> This option allows the user to log in to the Quality Control agent screen||
QC User Level -<\/B> This setting defines what the agent Quality Control user level is. This will dictate the level of functionality for the agent in the QC section||
QC Record Pass -<\/B> This option allows the agent to specify that a record has passed the first round of QC after reviewing the record||
QC Record Finish -<\/B> This option allows the agent to specify that a record has finished the second round of QC after reviewing the passed record||
QC Record Commit -<\/B> This option allows the agent to specify that a record has been committed in QC. It can no longer be modified by anyone||
QC Allowed Campaigns -<\/B> This is a selectable list of Campaigns which members of this user group will be able to QC. The ALL-CAMPAIGNS option allows the users in this group to QC any campaign on the system||
QC Allowed Inbound Groups -<\/B> This is a selectable list of Inbound Groups which members of this user group will be able to QC. The ALL-GROUPS option allows the users in this user group to QC any inbound group on the system||
QC Enabled: ||
QC User Level: ||
QC Pass: ||
QC Finish: ||
QC Commit: ||
Modify Nothing||
Modify Nothing Except Status||
Modify All Fields||
Verify First Round of QC||
View QC Statistics||
Ability to Modify FINISHed records||
Manager Level||
USERS CAN VIEW ANY CAMPAIGN||
USERS CAN QC ANY CAMPAIGN||
USERS CAN QC ANY INBOUND GROUP||
QC Allowed Campaigns: ||
QC Allowed Inbound Groups: ||
Queue Priority -<\/B> This setting is used to define the order in which the calls from this outbound campaign should be answered in relation to the inbound calls if this campaign is in blended mode||
Queue Priority: ||
Drop Action: ||
Drop Transfer Group: ||
Drop Action -<\/B> This menu allows you to choose what happens to a call when it has been waiting for longer than what is set in the Drop Call Seconds field. HANGUP will simply hang up the call, MESSAGE will send the call the Drop Exten that you have defined below, VOICEMAIL will send the call to the voicemail box that you have defined below and IN_GROUP will send the call to the Inbound Group that is defined below||
Drop Exten -<\/B> If Drop Action is set to MESSAGE, this is the dial plan extension that the call will be sent to if it reaches Drop Call Seconds||
Drop Call Seconds -<\/B> The number of seconds a call will stay in queue before being considered a DROP||
Drop Transfer Group -<\/B> If Drop Action is set to IN_GROUP, the call will be sent to this inbound group if it reaches Drop Call Seconds||
QC SETTINGS FOR THIS CAMPAIGN||
QC Enabled: ||
QC Statuses: ||
QC Lists: ||
Campaign Shift Start Time: ||
Campaign Shift Length: ||
Campaign Day Start Time: ||
Modify Campaign QC Settings||
QC Enabled -<\/B> Setting this field to Y allows for the agent Quality Control features to work. Default is N||
QC Statuses -<\/B> This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review||
QC Lists -<\/B> This area is where you select which lists of leads should be gone over by the QC system. Place a check next to the list that you want QC to review||
Campaign Shift Start Time -<\/B> This is the time that the campaign shift begins. Must only be numbers, 9:30 AM would be 0930||
Campaign Shift Length -<\/B> This is the time in Hours and Minutes that the campaign shift lasts. 8 hours would be 08:00||
Campaign Day Start Time -<\/B> This is the time that the a new campaign day begins. Must only be numbers, 1:00 AM would be 0100||
QC SETTINGS NOT MODIFIED||
QC SETTINGS MODIFIED||
QC WebForm Address -<\/B> This is the website address that a QC agent can go to when clicking on the WEBFORM link in the QC screen||
QC Script -<\/B> This is the script that can be used by QC agents in the SCRIPT tab in the QC screen||
QC WebForm: ||
QC Script||
In-Group Recording Override -<\/B> This field allows for the overriding of the campaign call recording setting. This setting can be overridden by the vicidial_user recording override setting. DISABLED will not override the campaign recording setting. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording||
In-Group Recording Filename -<\/B> This field will override the Campaign Recording Filenaming Scheme unless it is set to NONE. The allowed variables are CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT. The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this TESTCAMP_51020103108_3125551212. 50 char max. Default is NONE||
In-Group Recording Override: ||
In-Group Recording Filename: ||
ADDING VICIDIAL QC STATUS CODE||
MODIFY VICIDIAL QC STATUS CODE||
VICIDIAL QC STATUS CODES||
The Quality Control-QC system within VICIDIAL has its own set of status codes separate from those within the call handling functions of VICIDIAL. QC statuse codes must be between 2 and 8 characters in length and contain no special characters like a space or colon. The QC status code description must be between 2 and 30 characters in length.||
 QC Status Codes ||
VICIDIAL QC STATUS CODES WITHIN THIS SYSTEM: ||
ADD NEW QC STATUS CODE||
QC STATUS CODE NOT DELETED||
QC STATUS CODE DELETED: ||
QC STATUS CODE NOT MODIFIED ||
QC STATUS CODE MODIFIED: ||
the qc status code needs to be at least 1 characters in length||
the qc status code name needs to be at least 1 characters in length||
QC STATUS CODE NOT ADDED ||
there is already a qc status code in the system with this name:||
QC STATUS CODE ADDED: ||
code must be between 1 and 8 characters in length
code name must be between 2 and 30 characters in length||
CALL HANGUP REASON STATS||
After Hours Action -<\/B> The action to perform if it is after hours as defined in the call time for this inbound group. HANGUP will immediately hangup the call, MESSASGE will play the file in the After Hours Message Filenam field, EXTENSION will send the call to the After Hours Extension in the dialplan and VOICEMAIL will send the call to the voicemail box listed in the After Hours Voicemail field, IN_GROUP will send the call to the inbound group selected in the After Hours Transfer Group select list. Default is MESSAGE||
After Hours Transfer Group -<\/B> If After Hours Action is set to IN_GROUP, the call will be sent to this inbound group if it enters the in-group outside of the call time scheme defined for the in-group||
After Hours Transfer Group: ||
Total calls taken in to this In-Group:||
CALL HOLD TIME BREAKDOWN IN SECONDS||
Date Range:||
ADDING NEW PHONE ALIAS||
ADD NEW PHONE ALIAS||
MODIFY PHONE ALIAS||
DELETE PHONE ALIAS||
PHONE ALIAS LIST||
Phone Alias List||
Add A New Phone Alias||
ADD A NEW PHONE ALIAS||
Alias ID: ||
Alias Name: ||
Phone Logins List: ||
PHONE ALIAS NOT ADDED||
there is already a Phone Alias in the system with this ID||
there is already a Phone Login in the system with this ID||
PHONE ALIAS ADDED||
PHONE ALIAS NOT MODIFIED||
PHONE ALIAS MODIFIED||
PHONE ALIAS NOT DELETED||
PHONE ALIAS DELETION CONFIRMATION||
Click here to delete phone alias||
PHONE ALIAS DELETION COMPLETED||
PHONE ALIAS LISTINGS||
there is already a Phone alias in the system with this login||
there is already a Phone in the system with this login||
DELETE THIS PHONE ALIAS||
MODIFY A PHONE ALIAS RECORD||
Alias ID -<\/B> The ID of the alias used to allow for phone load balanced logins. no spaces or other special characters allowed. Must be between 2 and 20 characters in length||
Alias Name -<\/B> The name used to describe a phones alias, Must be between 2 and 50 characters in length||
Phones Logins List -<\/B> The comma separated list of phone logins used when an agent logs in using phone load balanced logins. The Agent application will find the active server with the fewest agents logged into it and place a call from that server to the agent upon login||
PHONES WITHIN THIS PHONES ALIAS||
Add New Shift||
New Shift Addition||
Modify Shift||
Delete Shift||
Shifts||
Shift ID -<\/B> This is the short name of a Vicidial Shift Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 20 characters, minimum of 2 characters||
Shift Name -<\/B> This is a more descriptive name of the Shift Definition. This is a short summary of the Shift definition. max 50 characters, minimum of 2 characters||
Shift Start Time -<\/B> This is the time that the campaign shift begins. Must only be numbers, 9:30 AM would be 0930 and 5:00 PM would be 1700||
Shift Length -<\/B> This is the time in Hours and Minutes that the campaign shift lasts. 8 hours would be 08:00 and 7 hours and 30 minutes would be 07:30||
Shift Weekdays -<\/B> In this section you should choose the days of the week that this shift is active||
Show Shifts||
Add A New Shift||
Shift ID: ||
Shift Name: ||
Shift Start Time: ||
Shift End Time: ||
SHIFT DEFINITION NOT ADDED||
there is already a shift entry with this ID||
Shift ID and name must be at least 2 characters in length||
Shift Start Time must be 4 digits in length and be a valid time||
Shift Length must be 5 characters in length and be 24 hours or less||
SHIFT ADDED: ||
MODIFY A SHIFT||
USER GROUPS USING THIS SHIFT:||
DELETE THIS SHIFT DEFINITION||
MODIFY A SHIFT||
SHIFT NOT DELETED||
SHIFT DELETION CONFIRMATION: ||
Click here to delete shift||
SHIFT DELETION COMPLETED:||
SHIFT MODIFIED||
SHIFT LISTINGS:||
Shift Weekdays: ||
Sunday||
Monday||
Tuesday||
Wednesday||
Thursday||
Friday||
Saturday||
Group Shifts: ||
Group Shifts -<\/B> This is a selectable list of shifts that can restrict the agents login time on the system||
 Timeclock||
Timeclock End Of Day -<\/B> This setting defines when all users are to be auto logged out of the timeclock system. Only runs once a day. must be only 4 digits 2 digit hour and 2 digit minutes in 24 hour time. Default is 0000||
Timeclock Last Auto Logout -<\/B> This field displays the date of the last auto-logout||
Timeclock Last Auto Logout: ||
Timeclock End Of Day: ||
SURVEY SETTINGS FOR THIS CAMPAIGN:||
Modify Campaign Survey||
Survey First Audio File -<\/B> This is the audio filename that is played as soon as the customer picks up the phone when running a survey campaign.||
Survey DTMF Digits -<\/B> This field is where you define the digits that a customer can press as an option on a survey campaign. valid dtmf digits are ||
Survey Not Interested Digit -<\/B> This field is where you define the customer digit pressed that will show they are Not Interested.||
Survey Not Interested Status -<\/B> This field is where you select the status to be used for Not Interested. If DNC is used and the campaign is set to use DNC then the phone number will be automatically added to the VICIDIAL internal DNC list.||
Survey Opt-in Audio File -<\/B> This is the audio filename that is played when the customer has opted-in to the survey, not opted-out or not responded if the no-response-action is set to OPTOUT. After this audio file is played, the Survey Method action is taken.||
Survey Not Interested Audio File -<\/B> This is the audio filename that is played when the customer has opted-out of the survey, not opted-in or not responded if the no-response-action is set to OPTIN. After this audio file is played, the call will be hung up||
Survey Method -<\/B> This option defines what happens to a call after the customer has opted-in. AGENT_XFER will send the call to the next available agent. VOICEMAIL will send the call to the voicemail box that is specified in the Voicemail field. EXTENSION will send the customer to the extension defined in the Survey Xfer Extension field. HANGUP will hang up the customer. CAMPREC_60_WAV will send the customer to have a recording made with their response, this recording will be placed in a folder named as the campaign inside of the Survey Campaign Recording Directory.||
Survey No-Response Action -<\/B> This is where you define what will happen if there is no response to the survey question. OPTIN will only send the call on to the Survey Method if the customer presses a dtmf digit. OPTOUT will send the customer on to the Survey Method even if they do not press a dtmf digit.||
Survey Response Digit Map -<\/B> This is the section where you can define a description to go with each dtmf digit option that the customer may select.||
Survey Xfer Extension -<\/B> If the Survey Method of EXTENSION is selected then the customer call would be directed to this dialplan extension||
Survey Campaign Recording Directory -<\/B> If the Survey Method of CAMPREC_60_WAV is selected then the customer response will be recorded and placed in a directory named after the campaign inside of this directory.||
SURVEY SETTINGS NOT MODIFIED||
SURVEY SETTINGS MODIFIED||
Survey First Audio File||
Survey DTMF Digits||
Survey Not Interested Digit||
Survey Not Interested Status||
Survey Opt-in Audio File||
Survey Not Interested Audio File||
Survey Method||
Survey No-Response Action||
Survey Response Digit Map||
Survey Xfer Extension||
Survey Campaign Recording Directory||
Add Timeclock Log Record -<\/B> This option allows the user to add records to the timeclock log||
Modify Timeclock Log Record -<\/B> This option allows the user to modify records in the timeclock log||
Delete Timeclock Log Record -<\/B> This option allows the user to delete records in the timeclock log||
Add Timeclock Log Record||
Modify Timeclock Log Record||
Delete Timeclock Log Record||
USER GROUP TIMECLOCK STATUS REPORT||
Click here to see the Timeclock Status for this user group||
ADD NUMBERS TO THE DNC LIST||
Phone Numbers: ||
one phone number per line only||
VICIDIAL DNC List -<\/B> This Do Not Call list contains every lead that has been set to a status of DNC in the system. Through the LISTS - ADD NUMBER TO DNC page you are able to manually add numbers to this list so that they will not be called by campaigns that use the internal DNC list||
 Time Sheet ||
Timeclock Record Edit||
Default date format with year month day||
USA date format with month day year||
European date format with day month year||
Text date format with abbreviated month day||
followed by 24 hour time||
followed by 12 hour time||
Agent Screen Header Date Format -<\/B> This menu allows you to choose the format of the date that shows up at the top of the VICIDIAL agent screen. The options for this setting are: default is||
Agent Screen Customer Date Format -<\/B> This menu allows you to choose the format of the customer time zone date that shows up at the top of the Customer Information section of the VICIDIAL agent screen. The options for this setting are: default is||
Agent Screen Customer Phone Format -<\/B> This menu allows you to choose the format of the customer phone number that shows up in the status section of the VICIDIAL agent screen. The options for this setting are: default is||
dash separated phone number||
dash separated number with area code in parenthesis||
No formatting||
with space after city code||
space separated phone number||
Agent Screen Header Date Format||
Agent Screen Customer Date Format||
Agent Screen Customer Phone Format||
ERROR- There is a problem with the data that you entered, please go back||
A timeclock session cannot overlap another timeclock session||
Disable Alter Customer Phone -<\/B> If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y||
Agent API Access -<\/B> This option allows the account to be used with the vicidial agent API commands||
Agent Alter Customer Phone Override -<\/B> This option will override whatever the option is in the campaign for altering of customer phone number. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer phone number, no matter what the campaign setting is. Default is NOT_ACTIVE||
Agent API Active -<\/B> If set to 1, this will allow the Agent API interface to function. Default is 0||
Agent Alter Customer Phone Override: ||
Agent API Access: ||
Disable Alter Customer Phone: ||
Agent API Active: ||
Agent Display Queue Count -<\/B> If set to Y, when a customer is waiting for an agent, the Queue Calls display at the top of the agent screen will turn red and show the number of waiting calls. Default is Y||
Agent Display Queue Count: ||
agents in dead calls||
QC Last Pull Time: ||


############################################################ CLIENT

Gender: ||
Date of Birth: ||
YOU MUST BE PAUSED TO CHANGE GROUPS||
Calls in Queue:||
 Timeclock||
The user and password you entered are not active in the system||
Please try again||
You cannot log in or out within 30 seconds of your last login or logout||
You have now logged-out||
You logged out at ||
Amount of time you were logged-in: ||
ERROR: timeclock log entry already made: ||
BACK to Agent Login Screen||
BACK to Administration||
BACK to Welcome Screen||
Time since you were last logged-in: ||
You last logged-out at: ||
Click LOGIN below to log-in||
Amount of time you have been logged-in: ||
You logged-in at:||
Click LOGOUT below to log-out||
Undefined||


############################################################  MANAGER Manual


Add agc/timeclock.php to all agent definitions files

############################################################  AGENT Manual

