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Added pause_type logging to agent log and queue_log

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git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-04-28 21:24:27 +00:00
parent 43238d704c
commit 0044ad7d18
15 changed files with 186 additions and 68 deletions
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agc_2-X/trunk/bin/AST_VDremote_agents.pl
+21 -6
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@@ -48,6 +48,7 @@
# 130322-1939 - Changed to auto-terminate vars to one day so it can restart for systems that don't reboot nightly
# 131122-1104 - Small fixes and formatting changes
# 140417-0934 - Added max inbound calls feature
# 140428-1449 - Added pause_type
#
### begin parsing run-time options ###
@@ -226,7 +227,7 @@ while($one_day_interval > 0)
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append FROM system_settings;";
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -242,6 +243,7 @@ while($one_day_interval > 0)
$queuemetrics_loginout = $aryA[6];
$queuemetrics_addmember_enabled = $aryA[7];
$queuemetrics_pe_phone_append = $aryA[8];
$queuemetrics_pause_type = $aryA[9];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -781,7 +783,10 @@ while($one_day_interval > 0)
$Baffected_rows = $dbhB->do($stmtB);
}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
if ($queuemetrics_addmember_enabled > 0)
@@ -959,7 +964,11 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$stmtB = "SELECT time_id,data1 FROM queue_log where agent='Agent/$VD_user[$z]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
@@ -998,7 +1007,10 @@ while($one_day_interval > 0)
}
if ($queuemetrics_loginout =~ /NONE/)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF';";
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
}
$stmtB = "SELECT distinct queue FROM queue_log where time_id >= $logintime and agent='Agent/$VD_user[$z]' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VD_campaign_id[$z]' order by time_id desc;";
@@ -1055,10 +1067,13 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='SYSTEM'";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append' $pause_typeSQL;";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();