diff --git a/agc_2-X/trunk/bin/AST_agent_logout.pl b/agc_2-X/trunk/bin/AST_agent_logout.pl index 21641279..7b4c6cdd 100644 --- a/agc_2-X/trunk/bin/AST_agent_logout.pl +++ b/agc_2-X/trunk/bin/AST_agent_logout.pl @@ -1,6 +1,6 @@ #!/usr/bin/perl # -# AST_agent_logout.pl version 2.8 +# AST_agent_logout.pl version 2.14 # # DESCRIPTION: # forces logout of agents in a specified campaign or all campaigns @@ -27,6 +27,7 @@ # 80112-0330 - First Build # 91129-2138 - Replace SELECT STAR in SQL statement, fixed other formatting # 140426-1950 - Added pause_type +# 200412-1037 - Updated to match web emergency logout, with QM logging # # constants @@ -36,6 +37,7 @@ $MT[0]=''; $secT = time(); $now_date_epoch = $secT; +$check_time = ($now_date_epoch - 86400); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); $year = ($year + 1900); $mon++; @@ -61,7 +63,12 @@ if (length($ARGV[0])>1) if ($args =~ /--help/i) { - print "allowed run time options(must stay in this order):\n [--debug] = debug\n [--debugX] = super debug\n [-t] = test\n [--campaign=XXX] = run for campaign XXX only\n\n"; + print "allowed run time options(must stay in this order):\n"; + print " [--debug] = debug\n"; + print " [--debugX] = super debug\n"; + print " [--test] = test\n"; + print " [--campaign=XXX] = run for campaign XXX only\n"; + print "\n"; exit; } else @@ -85,7 +92,7 @@ if (length($ARGV[0])>1) $DBX=1; print "\n----- SUPER DEBUG -----\n\n"; } - if ($args =~ /-t/i) + if ($args =~ /--test/i) { $T=1; $TEST=1; print "\n-----TESTING -----\n\n"; @@ -152,8 +159,8 @@ $sthArows=$sthA->rows; if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; - $DBvd_server_logs = "$aryA[0]"; - $DBSERVER_GMT = "$aryA[1]"; + $DBvd_server_logs = $aryA[0]; + $DBSERVER_GMT = $aryA[1]; if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';} else {$SYSLOG = '0';} if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;} @@ -166,11 +173,11 @@ $sthA->finish(); if ($CLIcampaign) { - $stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents where campaign_id='$CLIcampaign'"; + $stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip,conf_exten from vicidial_live_agents where campaign_id='$CLIcampaign'"; } else { - $stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents"; + $stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip,conf_exten from vicidial_live_agents"; } $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -179,19 +186,20 @@ $rec_count=0; while ($sthArows > $rec_count) { @aryA = $sthA->fetchrow_array; - $user[$rec_count] = "$aryA[0]"; - $server_ip[$rec_count] = "$aryA[1]"; - $status[$rec_count] = "$aryA[2]"; - $lead_id[$rec_count] = "$aryA[3]"; - $campaign_id[$rec_count] = "$aryA[4]"; - $uniqueid[$rec_count] = "$aryA[5]"; - $callerid[$rec_count] = "$aryA[6]"; - $channel[$rec_count] = "$aryA[7]"; - $last_call_time[$rec_count] = "$aryA[8]"; - $last_update_time[$rec_count] = "$aryA[9]"; - $last_call_finish[$rec_count] = "$aryA[10]"; - $closer_campaigns[$rec_count] = "$aryA[11]"; - $call_server_ip[$rec_count] = "$aryA[12]"; + $user[$rec_count] = $aryA[0]; + $server_ip[$rec_count] = $aryA[1]; + $status[$rec_count] = $aryA[2]; + $lead_id[$rec_count] = $aryA[3]; + $campaign_id[$rec_count] = $aryA[4]; + $uniqueid[$rec_count] = $aryA[5]; + $callerid[$rec_count] = $aryA[6]; + $channel[$rec_count] = $aryA[7]; + $last_call_time[$rec_count] = $aryA[8]; + $last_update_time[$rec_count] = $aryA[9]; + $last_call_finish[$rec_count] = $aryA[10]; + $closer_campaigns[$rec_count] = $aryA[11]; + $call_server_ip[$rec_count] = $aryA[12]; + $conf_exten[$rec_count] = $aryA[13]; $rec_count++; } @@ -200,11 +208,13 @@ if ($DB) {print "AGENTS TO LOGOUT: $rec_count\n";} ##### LOOP THROUGH EACH AGENT(USER) AND LOG THEM OUT ##### $i=0; -foreach(@user) +$output=''; +while($rec_count > $i) { ### attempt to gracefully update the timers in the logs before logging out the agent if ($last_update_time[$i] > $inactive_epoch) { + $lead_active=0; $stmtA = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by agent_log_id desc LIMIT 1;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -212,16 +222,17 @@ foreach(@user) if ($sthArows > 0) { @aryA = $sthA->fetchrow_array; - $agent_log_id[$i] = "$aryA[0]"; - $pause_epoch[$i] = "$aryA[6]"; - $pause_sec[$i] = "$aryA[7]"; - $wait_epoch[$i] = "$aryA[8]"; - $wait_sec[$i] = "$aryA[9]"; - $talk_epoch[$i] = "$aryA[10]"; - $talk_sec[$i] = "$aryA[11]"; - $dispo_epoch[$i] = "$aryA[12]"; - $dispo_sec[$i] = "$aryA[13]"; - $user_group[$i] = "$aryA[15]"; + $agent_log_id[$i] = $aryA[0]; + $pause_epoch[$i] = $aryA[6]; + $pause_sec[$i] = $aryA[7]; + $wait_epoch[$i] = $aryA[8]; + $wait_sec[$i] = $aryA[9]; + $talk_epoch[$i] = $aryA[10]; + $talk_sec[$i] = $aryA[11]; + $dispo_epoch[$i] = $aryA[12]; + $dispo_sec[$i] = $aryA[13]; + $lead_status[$i] = $row[14]; + $user_group[$i] = $aryA[15]; } $sthA->finish(); @@ -239,25 +250,38 @@ foreach(@user) } else { + $lead_active++; + $status_update_SQL=''; + if ( ( (length($lead_status[$i]) < 1) or ($lead_status[$i] eq 'NULL') ) and ($lead_id[$i] > 0) ) + { + $status_update_SQL = ", status='PU'"; + $stmtB="UPDATE vicidial_list SET status='PU' where lead_id='$lead_id[$i]';"; + if ($DBX) {print "
$stmtB\n";} + $affected_rowsB = $dbhA->do($stmtB); + $event_string = " AGENT LEAD UPDATE|$affected_rowsB|$stmtB|"; + &event_logger; + $output .= "$affected_rowsB|$stmtB\n"; + } if ($dispo_epoch[$i] < 1) { - $talk_sec = ($now_date_epoch - $talk_epoch[$i]); - $stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec' where agent_log_id='$agent_log_id[$i]';"; + $talk_sec[$i] = ($now_date_epoch - $talk_epoch[$i]); + $stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec[$i]'$status_update_SQL where agent_log_id='$agent_log_id[$i]';"; } else { if ($dispo_sec[$i] < 1) { - $dispo_sec = ($now_date_epoch - $dispo_epoch[$i]); - $stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id[$i]';"; + $dispo_sec[$i] = ($now_date_epoch - $dispo_epoch[$i]); + $stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec[$i]' where agent_log_id='$agent_log_id[$i]';"; } } } } - $affected_rows = $dbhA->do($stmtA); - if ($DBX) {print "UPDATING VAL RECORD: $affected_rows |$stmtA|\n";} - $event_string = "AGENT UPDATE|$affected_rows|$stmtA|"; + $affected_rowsA = $dbhA->do($stmtA); + if ($DBX) {print "UPDATING VAL RECORD: $affected_rowsA |$stmtA|\n";} + $event_string = "AGENT UPDATE|$affected_rowsA|$stmtA|"; &event_logger; + $output .= "$affected_rowsA|$stmtA\n"; } $stmtA = "DELETE from vicidial_live_agents where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by live_agent_id LIMIT 1;"; @@ -265,8 +289,9 @@ foreach(@user) if ($DBX) {print "VLA record Deleted: $affected_rows $user[$1] $campaign_id[$i] $status[$i] $last_call_time[$i]\n";} $event_string = "AGENT LOGOUT|$user[$1]|$campaign_id[$i]|$status[$i]|$last_call_time[$i]"; &event_logger; + $output .= "$affected_rows|$stmtA\n"; - + ### Insert logout record for this user if (length($user_group[$i])<1) { $stmtA = "SELECT user_group FROM vicidial_users where user='$user[$i]';"; @@ -280,12 +305,178 @@ foreach(@user) } $sthA->finish(); } - $stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');"; - $affected_rows = $dbhA->do($stmtA); + + $stmtD = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');"; + $affected_rowsD = $dbhA->do($stmtD); + $output .= "$affected_rowsD|$stmtD\n"; + + ### Hangup all calls in the agent's session + $local_DEF = 'Local/5555'; + $local_AMP = '@'; + $ext_context = 'default'; + $kick_local_channel = "$local_DEF$conf_exten[$i]$local_AMP$ext_context"; + $queryCID = "ULGH3457$now_date_epoch"; + + $stmtC="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip[$i]','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','','');"; + $affected_rowsC = $dbhA->do($stmtC); + $output .= "$affected_rowsC|$stmtC\n"; + $event_string = "AGENT SESSION CALLS HANGUP|$user[$1]|$server_ip[$i]|$conf_exten[$i]|$queryCID"; + &event_logger; + + ##### BEGIN Queuemetrics logging ##### + + ############################################# + ##### START QUEUEMETRICS LOGGING LOOKUP ##### + $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_loginout,queuemetrics_dispo_pause,queuemetrics_pause_type FROM system_settings;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $enable_queuemetrics_logging = $aryA[0]; + $queuemetrics_server_ip = $aryA[1]; + $queuemetrics_dbname = $aryA[2]; + $queuemetrics_login= $aryA[3]; + $queuemetrics_pass = $aryA[4]; + $queuemetrics_log_id = $aryA[5]; + $queuemetrics_eq_prepend = $aryA[6]; + $queuemetrics_loginout = $aryA[7]; + $queuemetrics_dispo_pause = $aryA[8]; + $queuemetrics_pause_type = $aryA[9]; + } + $sthA->finish(); + ##### END QUEUEMETRICS LOGGING LOOKUP ##### + ########################################### + + if ($enable_queuemetrics_logging > 0) + { + if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";} + + $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} + + $QM_LOGOFF = 'AGENTLOGOFF'; + if ($queuemetrics_loginout eq 'CALLBACK') + {$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';} + $agents='@agents'; + $agent_logged_in=''; + $time_logged_in='0'; + + $stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user[$i]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;"; + + if ($queuemetrics_loginout eq 'NONE') + { + $pause_typeSQL=''; + if ($queuemetrics_pause_type > 0) + {$pause_typeSQL=",data5='ADMIN'";} + $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$user[$i]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;"; + $affected_rowsB = $dbhB->do($stmtB); + $output .= "$affected_rowsB|$stmtB\n"; + $event_string = "QM PAUSE LOGOUT|$user[$1]|$affected_rowsB|$stmtB"; + &event_logger; + + $stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user[$i]' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;"; + } + + $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; + $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; + $sthBrows=$sthB->rows; + if ($sthBrows > 0) + { + @aryB = $sthB->fetchrow_array; + $agent_logged_in = $aryB[0]; + $time_logged_in = $aryB[1]; + $RAWtime_logged_in = $aryB[1]; + $phone_logged_in = $aryB[2]; + } + $sthB->finish(); + + $time_logged_in = ($now_date_epoch - $time_logged_in); + if ($time_logged_in > 1000000) {$time_logged_in=1;} + + if ($DBX) {print "QM DEBUG: |$user[$1]($agent_logged_in)|$sthBrows|$stmtB";} + + if ($queuemetrics_addmember_enabled > 0) + { + $queuemetrics_phone_environment=''; + $stmtB = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign_id[$i]';"; + $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; + $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; + $cqpe_ct=$sthB->rows; + if ($cqpe_ct > 0) + { + @aryB = $sthB->fetchrow_array; + $queuemetrics_phone_environment = $aryB[0]; + } + $sthB->finish(); + + $stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$campaign_id[$i]' order by time_id desc;"; + $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; + $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; + $amq_conf_ct=$sthB->rows; + $qmr=0; + while ($amq_conf_ct > $qmr) + { + @aryB = $sthB->fetchrow_array; + $AMqueue[$qmr] = $aryB[0]; + $qmr++; + } + $sthB->finish(); + + ### add the logged-in campaign as well + $AMqueue[$qmr] = $campaign_id[$i]; + $qmr++; + $amq_conf_ct++; + + $qmr=0; + while ($qmr < $amq_conf_ct) + { + $pe_append=''; + if ( ($queuemetrics_pe_phone_append > 0) and (length($queuemetrics_phone_environment)>0) ) + { + @qm_extension = split(/\//,$phone_logged_in); + $pe_append = "-$qm_extension[1]"; + } + $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$qmr]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';"; + $affected_rowsB = $dbhB->do($stmtB); + $output .= "$affected_rowsB|$stmtB\n"; + $event_string = "QM REMOVEMEMBER|$user[$1]|$affected_rowsB|$stmtB"; + &event_logger; + $qmr++; + } + } + + if ($queuemetrics_loginout ne 'NONE') + { + $stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';"; + $affected_rowsB = $dbhB->do($stmtB); + $output .= "$affected_rowsB|$stmtB\n"; + $event_string = "QM $QM_LOGOFF|$user[$1]|$affected_rowsB|$stmtB"; + &event_logger; + } + } + ##### END Queuemetrics logging ##### + $event_string = "USER LOGOFF COMPLETE: $user[$1] $campaign_id[$i] $user_group[$i]"; + &event_logger; $i++; } +if ($i > 0) + { + $output =~ s/;|\"//gi; + $stmtB="INSERT INTO vicidial_admin_log set event_date=NOW(), user='VDAD', ip_address='1.1.1.1', event_section='USERS', event_type='OTHER', record_id='$CLIcampaign', event_code='CLI USERS LOGOUT', event_sql=\"$output\", event_notes='Users logged out: $i executed';"; + if (!$T) { $Iaffected_rows = $dbhA->do($stmtB);} + if ($DBX) {print " - admin log insert debug: |$Iaffected_rows|$stmtB|\n";} + } +else + { + if ($DB) {print "No users to log out: $i\n";} + } + $dbhA->disconnect();