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Added QC functionality

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git-svn-id: svn://192.168.202.10@1877 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2012-11-16 21:12:44 +00:00
parent 316d84a9ab
commit 06c0f51caf
26 changed files with 3356 additions and 143 deletions
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agc_2-X/trunk/www/agc/vicidial.php
+78 -9
View File
@@ -388,10 +388,11 @@
# 121029-0122 - Added pause_after_next_call and owner_populate campaign options
# 121114-1759 - Fixed manual dial lead preview script variable issue
# 121114-1937 - Added INGROUP recording option
# 121116-1407 - Added QC functionality
#
$version = '2.6-356c';
$build = '121114-1937';
$version = '2.6-357c';
$build = '121116-1407';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=79;
$one_mysql_log=0;
@@ -476,7 +477,7 @@ $random = (rand(1000000, 9999999) + 10000000);
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit FROM system_settings;";
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -498,6 +499,7 @@ if ($qm_conf_ct > 0)
$static_agent_url = $row[11];
$custom_fields_enabled = $row[12];
$SSpllb_grouping_limit = $row[13];
$qc_enabled = $row[14];
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -3639,6 +3641,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var next_call_pause='<?php echo $pause_after_next_call ?>';
var deactivated_old_session='<?php echo $vlaLIaffected_rows ?>';
var owner_populate='<?php echo $owner_populate ?>';
var qc_enabled='<?php echo $qc_enabled ?>';
var DiaLControl_auto_HTML = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/vdc_LB_resume.gif\" border=\"0\" alt=\"Resume\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
@@ -6833,6 +6836,16 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var list_webform = MDnextResponse_array[48];
var list_webform_two = MDnextResponse_array[49];
post_phone_time_diff_alert_message = MDnextResponse_array[50];
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value = MDnextResponse_array[51];
document.vicidial_form.audit_comments_button.value = MDnextResponse_array[51];
var REGACcomments = new RegExp("!N","g");
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACcomments, "\n");
document.vicidial_form.audit_comments.value = MDnextResponse_array[52];
}
//END section Added By Poundteam for Audited Comments
timer_action = campaign_timer_action;
timer_action_message = campaign_timer_action_message;
@@ -7100,6 +7113,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
document.vicidial_form.email.value ='';
document.vicidial_form.security_phrase.value='';
document.vicidial_form.comments.value ='';
document.vicidial_form.audit_comments.value ='';
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value ='';
document.vicidial_form.audit_comments_button.value ='';
}
document.vicidial_form.called_count.value ='';
document.vicidial_form.rank.value ='';
document.vicidial_form.owner.value ='';
@@ -7810,7 +7829,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
custom_field_names = check_VDIC_array[48];
custom_field_values = check_VDIC_array[49];
custom_field_types = check_VDIC_array[50];
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value = check_VDIC_array[53];
document.vicidial_form.audit_comments_button.value = check_VDIC_array[53];
var REGACcomments = new RegExp("!N","g");
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACcomments, "\n");
document.vicidial_form.audit_comments.value = check_VDIC_array[54];
}
//END section Added By Poundteam for Audited Comments
// Add here for AutoDial (VDADcheckINCOMING in vdc_db_query)
if (hide_gender > 0)
{
@@ -9238,6 +9267,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
document.vicidial_form.email.value ='';
document.vicidial_form.security_phrase.value='';
document.vicidial_form.comments.value ='';
document.vicidial_form.audit_comments.value ='';
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value ='';
document.vicidial_form.audit_comments_button.value ='';
}
document.vicidial_form.called_count.value ='';
document.vicidial_form.call_notes.value ='';
document.vicidial_form.call_notes_dispo.value ='';
@@ -12005,6 +12040,7 @@ function phone_number_format(formatphone) {
hideDiv('EAcommentsMinBox');
hideDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
hideDiv('ViewCommentsBox');
hideDiv('MainPanel');
hideDiv('ScriptPanel');
hideDiv('ScriptRefresH');
@@ -12093,6 +12129,8 @@ function phone_number_format(formatphone) {
{hideDiv('ParkCustomerDial');}
if (AllowManualQueueCallsChoice == '1')
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('1');return false;\">Manual Queue is Off</a><br />";}
if (qc_enabled < 1)
{document.getElementById("viewcommentsdisplay").innerHTML = "";}
document.vicidial_form.LeadLookuP.checked=true;
@@ -12787,6 +12825,24 @@ function phone_number_format(formatphone) {
}
}
function ViewComments(VCommstate)
{
if ( (VCommstate == 'ON') )
{
showDiv('ViewCommentsBox');
//view_comments_active = 1;
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' onClick=\"ViewComments('OFF')\" value='HIDE' />";
}
else
{
hideDiv('ViewCommentsBox');
//view_comments_active = 0;
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' value='0' onClick=\"ViewComments('ON')\">";
document.vicidial_form.ViewCommentButton.value = document.vicidial_form.audit_comments_button.value;
}
}
function ShoWTransferMain(showxfervar,showoffvar)
{
if (VU_vicidial_transfers == '1')
@@ -13299,14 +13355,15 @@ $zi=2;
}
else
{
echo "$label_comments: </td><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
echo "$label_comments: <br><span id='viewcommentsdisplay'><input type='button' id='ViewCommentButton' onClick=\"ViewComments('ON')\" value='History'/></span>
</td><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
if ( ($multi_line_comments) )
{echo "<textarea name=\"comments\" id=\"comments\" rows=\"2\" cols=\"85\" class=\"cust_form_text\" value=\"\"></textarea>\n";}
else
{echo "<input type=\"text\" size=\"65\" name=\"comments\" id=\"comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
}
echo "</font></td></tr><tr><td align=\"right\"><font class=\"body_text\">\n";
echo "</font></td>
</tr><tr><td align=\"right\"><font class=\"body_text\">\n";
if ($per_call_notes == 'ENABLED')
{
@@ -13634,7 +13691,19 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
</font></td>
</tr></table>
</span>
<? //AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
<span style="position:absolute;left:5px;top:350px;z-index:<?php $zi++; echo $zi ?>;" id="ViewCommentsBox">
<TABLE border=0 bgcolor="#FFDD99" width=<?php echo $HCwidth; ?>px height='<?php echo $BROWSER_HEIGHT-380; ?>px'>
<TR bgcolor="#FFEEBB">
<TD><font class="sh_text"> View Comment History: </font></td>
</tr>
<tr>
<TD><TEXTAREA readonly NAME=audit_comments ROWS=<?php echo ($BROWSER_HEIGHT-365)/15; ?> COLS=<?php echo ($HCwidth)/4.6; ?>
class="cust_form_text" value=""></TEXTAREA><input type="hidden" class="cust_form_text" id="audit_comments_button" name="audit_comments_button" value="0" /></TD>
</TR>
</TABLE>
</span>
<? //end AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CBcommentsBox">
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFFF66">
@@ -14191,4 +14260,4 @@ Available Agents Transfer: <span id="AgentXferViewSelect"></span></center></font
exit;
?>
?>