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Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing

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Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-10-08 08:37:16 +00:00
parent 979ae980b1
commit 0807453532
7 changed files with 210 additions and 35 deletions
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agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
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@@ -451,6 +451,16 @@ Park Call IVR||
This option will allow an agent to park a call with a separate IVR PARK CALL button on their agent interface if this is ENABLED or ENABLED_PARK_ONLY. The ENABLED_PARK_ONLY option will allow the agent to send the call to park but not click to retrieve the call like the ENABLED option. The ENABLED_BUTTON_HIDDEN option allows the function through the API only. Default is DISABLED||
Park Call IVR AGI||
If the Park Call IVR field is not DISABLED, then this field is used as the AGI application string that the customer is sent to. This is a setting that should be set by your administrator if possible||
Manual Preview Dial||
This allows the agent in manual dial mode to see the lead information when they click Dial Next Number before they actively dial the phone call. There is an optional link to SKIP the lead and move on to the next one if selected. Default is PREVIEW_AND_SKIP||
Estimated Hold Time Minimum Filename||
If the Estimated Hold Time is active and it is calculated to be at or below the minimum of 15 seconds, then this prompt file will be played instead of the default announcement. Default is Empty for inactive||
Estimated Hold Time Minimum Prompt No Block||
If Estimated Hold Time is active and the Estimated Hold Time Minimum Filename field above is filled-in, then this option to allow calls in line behind a call where the prompt is playing to go to an agent if one becomes available while the message is playing. While the prompt is playing to a customer they cannot be sent to an agent. Default is N||
Estimated Hold Time Minimum Prompt Seconds||
This field needs to be set to the number of seconds that the Estimated Hold Time Minimum Filename prompt plays for. Default is 10||
This field allows you to customize the name of the recording when Campaign recording is ONDEMAND or ALLCALLS. The allowed variables are||
The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this||
AST_LISTS_campaign_stats.php