From 1284d15a71696a810deb519bb4dafbd9f591ad28 Mon Sep 17 00:00:00 2001 From: mattf Date: Tue, 26 Mar 2013 19:29:38 +0000 Subject: [PATCH] Added vicidial lead_id and user logging from vicidial values to the NVA recording AGI script git-svn-id: svn://192.168.202.10@1944 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/agi/agi-NVA_recording.agi | 73 ++++++++++++++++++++++--- 1 file changed, 66 insertions(+), 7 deletions(-) diff --git a/agc_2-X/trunk/agi/agi-NVA_recording.agi b/agc_2-X/trunk/agi/agi-NVA_recording.agi index 10345a97..e96d732c 100644 --- a/agc_2-X/trunk/agi/agi-NVA_recording.agi +++ b/agc_2-X/trunk/agi/agi-NVA_recording.agi @@ -6,22 +6,24 @@ # ViciDial agent screen # # ; 1. logging output (NONE|STDERR|FILE|BOTH) -# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension) +# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension) or vicidial_live_agents user who launched the call # ; 3. log this call in user_call_log (Y|N) default N # ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!! # ; 5. audio record this call (Y|N) default N # ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!! # -# ;custom dialplan entry example: -#exten => _.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N) -#exten => _.,n,Goto(default,${EXTEN},1) -#exten => _.,n,Hangup +# ;custom dialplan entry example: (similar to the defaultlog Call Menu) +#exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N) +#exten => _X.,n,Goto(default,${EXTEN},1) +#exten => _X.,n,Hangup # # ;inbound to agent example: #exten => 5678,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N) #exten => 5678,n,Goto(vicidial-auto,5678,1) #exten => 5678,n,Hangup # +# ; example of dial prefix of 94 in System Settings Custom Dialplan to default log +#exten => _941NXXNXXXXXX,1,Goto(defaultlog,9${EXTEN:2},1) # # Copyright (C) 2013 Matt Florell LICENSE: AGPLv2 # @@ -30,6 +32,7 @@ # 100123-1434 - Added double-log option for CallMenu forwarded calls # 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible # 130108-1811 - Changes for Asterisk 1.8 compatibility +# 130326-1510 - Added lead_id and user logging from vicidial values # &get_time_now; @@ -176,6 +179,62 @@ $calleridname =~ s/unknown|\'//gi; if ( (!$callerid) or ($callerid =~ /unknown/) ) {$callerid = $calleridname;} +if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/) + { + $vla_string=''; + $call_type=''; + $lead_id='0'; + if ($calleridname =~ /^V/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'auto-dial'; + } + if ($calleridname =~ /^Y/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'inbound'; + } + if ($calleridname =~ /^M/) + { + $lead_id = substr($calleridname, 10, 10); + $call_type = 'manual-dial'; + } + if ($calleridname =~ /^D/) + { + $lead_id = substr($calleridname, 9, 10); + $call_type = '3-way'; + } + if (length($call_type) > 0) + { + $lead_id = ($lead_id + 0); + + $stmtA = "SELECT user,campaign_id FROM vicidial_live_agents where lead_id='$lead_id' order by last_update_time desc limit 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $VLAuser = $aryA[0]; + $VLAcampaign = $aryA[1]; + if (length($user) < 1) + {$user = $VLAuser;} + $vla_string = "Live agent record found: |$VLAuser|$user|$VLAcampaign|"; + } + + if ($AGILOG) {$agi_string = "Vicidial $call_type call: |$calleridname|$lead_id| $vla_string"; &agi_output;} + } + else + { + if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname"; &agi_output;} + } + } +else + { + if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname"; &agi_output;} + } + + if (length($user) > 0) {$accountcode = $user;} @@ -197,7 +256,7 @@ if ($record_call =~ /Y/) } ### insert record into recording_log table ### - $stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$extension','$now_date','$start_epoch','0','$filename','0','$accountcode','$filename','$unique_id');"; + $stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$extension','$now_date','$start_epoch','0','$filename','$lead_id','$accountcode','$filename','$unique_id');"; $affected_rows = $dbhA->do($stmtA); } @@ -205,7 +264,7 @@ if ($record_call =~ /Y/) if ($log_user_call =~ /Y/) { ### insert record into user_call_log table ### - $stmtA = "INSERT INTO user_call_log SET user='$accountcode', call_date='$now_date', call_type='PHONE_DIAL', server_ip='$VARserver_ip', phone_number='$extension', number_dialed='$extension', callerid='$callerid', group_alias_id='$unique_id';"; + $stmtA = "INSERT INTO user_call_log SET user='$accountcode', call_date='$now_date', call_type='PHONE_DIAL', server_ip='$VARserver_ip', phone_number='$extension', number_dialed='$extension', callerid='$callerid', group_alias_id='$unique_id', lead_id='$lead_id';"; $affected_rows = $dbhA->do($stmtA); }