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Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch

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Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-07-01 02:05:47 +00:00
parent ef7ab792c7
commit 1444786d0c
13 changed files with 338 additions and 32 deletions
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agc_2-X/trunk/docs/Sangoma_Netborder_CPD_Walkthrough.txt
+22 -1
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@@ -51,7 +51,7 @@ Step 17. Change the line that reads "#paraxip.net.primaryIPAddress=x.x.x.x" to "
Section 2. Patching and recompiling Asterisk.
Step 1. On the Linux console of your VICIDIAL system change to the Asterisk source code directory (on a VICIbox Server installation this is located at /usr/src/asterisk-1.2.30.4). The command to do so will look something like this "cd /usr/src/asterisk-1.2.30.4".
Step 2. Copy the version (1.2 or 1.4) of the paraxip patch that matches the version of Asterisk which is installed on your VICIDIAL system from the extras directory of the VICIDIAL source code (on a VICIbox Server installation this is the 1.2 version and it is located in the /usr/src/astguiclient/extras/ directory) to the asterisk source code directory. The command to do so will look something like this "cp /usr/src/astguiclient/extras/vicidial_paraxip_chan_sip-1.2.patch ." Adjust this command according to the location of your VICIDIAL source code and the version of asterisk that you are using.
Step 2. Copy the version (1.2 or 1.4) of the paraxip patch that matches the version of Asterisk which is installed on your VICIDIAL system from the extras directory of the VICIDIAL source code (on a VICIbox Server installation this is the 1.2 version and it is located in the /usr/src/astguiclient/extras/ directory) to the asterisk source code directory. The command to do so will look something like this "cp /usr/src/astguiclient/extras/vicidial_paraxip_chan_sip-1.2.patch ." Adjust this command according to the location of your VICIDIAL source code and the version of asterisk that you are using(new version for Asterisk 1.4: netborder-cpd-1.4.patch).
Step 3. Patch the chan_sip.c file in the channels directory. The command to do so will look something like this "patch channels/chan_sip.c -p1 < vicidial_paraxip_chan_sip-1.2.patch". If you are using 1.4 asterisk be sure to adjust this command accordingly.
Step 4. Now it is time to recompile asterisk. If you are using 1.2 Asterisk the command to do so is this "make clean && make all && make install". If you are using 1.4 asterisk the command to do so is this "./configure && make clean && make all && make install". This process will take some time. What ever you do, do NOT run "make samples" as this will wipe out your existing asterisk configurations.
@@ -89,3 +89,24 @@ Step 8. Got back to the Paraxip NetBorder section of the Start menu and click th
Congratulations! The free trial of NetBorder CPA Analysis and Vicidial are now successfully integrated. The free trial has a limit of 30 concurrent channels. If you try and dial more than this your calls will fail. Also keep an eye on the CPU load on the windows system. If the load gets higher than 60% Paraxip will not be able to react in time. You might get choppy audio or a higher rate of false positives or false negatives.
VICIDIAL Additional statuses for pre-Answer results:
INSERT INTO vicidial_statuses values('CPDATB','CPD All-Trunks-Busy','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDB','CPD Busy','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDNA','CPD No-Answer','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDREJ','CPD Reject','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDINV','CPD Invalid-Number','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSUA','CPD Service-Unavailable','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSI','CPD Sit-Intercept','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSNC','CPD Sit-No-Circuit','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSR','CPD Sit-Reorder','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSUK','CPD Sit-Unknown','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDSV','CPD Sit-Vacant','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDUK','CPD Unknown','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('CPDERR','CPD Error','N','N','UNDEFINED','N','N','N','N','N');
agc_2-X/trunk/docs/VICIDIAL_statuses.txt
+14
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@@ -27,6 +27,7 @@ PU - Call Picked Up - Status that a call is changed to as soon as the carrier ha
PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
XFER - Call Transferred - Call has been sent from an agent to a Closer agent
ERI - Agent Error - An agent has closed their browser before dispositioning a lead
DONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead
SVYEXT - Survey sent to Extension - Survey outbound campaign status only
SVYVM - Survey sent to Voicemail - Survey outbound campaign status only
SVYHU - Survey Hungup - Survey outbound campaign status only
@@ -34,3 +35,16 @@ SVYREC - Survey sent to Record - Survey outbound campaign status only
HXFER - Hold Recall Transfer to another in-group
HOLDTO - Hold time option call termination on inbound call
QVMAIL - Queue Abandon Voicemail Left
CPDATB - Sangoma Call Progress Detection CPD All-Trunks-Busy
CPDB - Sangoma Call Progress Detection CPD Busy
CPDNA - Sangoma Call Progress Detection CPD No-Answer
CPDREJ - Sangoma Call Progress Detection CPD Reject
CPDINV - Sangoma Call Progress Detection CPD Invalid-Number
CPDSUA - Sangoma Call Progress Detection CPD Service-Unavailable
CPDSI - Sangoma Call Progress Detection CPD Sit-Intercept
CPDSNC - Sangoma Call Progress Detection CPD Sit-No-Circuit
CPDSR - Sangoma Call Progress Detection CPD Sit-Reorder
CPDSUK - Sangoma Call Progress Detection CPD Sit-Unknown
CPDSV - Sangoma Call Progress Detection CPD Sit-Vacant
CPDUK - Sangoma Call Progress Detection CPD Unknown
CPDERR - Sangoma Call Progress Detection CPD Error