From 14ffb7159cbc1738b108383e27cc72bcbcd5783a Mon Sep 17 00:00:00 2001 From: mattf Date: Mon, 22 Feb 2021 20:17:14 +0000 Subject: [PATCH] Added option to show all users in Team Performance Detail report git-svn-id: svn://192.168.202.10@3357 3d104415-ff17-0410-8863-d5cf3c621b8a --- .../vicidial/AST_team_performance_detail.php | 68 +++++++++++-------- 1 file changed, 40 insertions(+), 28 deletions(-) diff --git a/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php b/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php index 323d86e1..47793bac 100644 --- a/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php @@ -6,7 +6,7 @@ # QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status # flags being set on those statuses. # -# Copyright (C) 2019 Joe Johnson, Matt Florell LICENSE: AGPLv2 +# Copyright (C) 2021 Joe Johnson, Matt Florell LICENSE: AGPLv2 # # CHANGES # @@ -34,6 +34,7 @@ # 180507-2315 - Added new help display # 191013-0825 - Fixes for PHP7 # 200917-1720 - Modified for sale counts to be campaign-specific +# 210222-1508 - Added option to show all users # $startMS = microtime(); @@ -68,6 +69,8 @@ if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_d elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];} if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];} elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];} +if (isset($_GET["show_all_users"])) {$show_all_users=$_GET["show_all_users"];} + elseif (isset($_POST["show_all_users"])) {$show_all_users=$_POST["show_all_users"];} $report_name = 'Team Performance Detail'; @@ -548,13 +551,6 @@ $HTML_text.="\n"; $HTML_text.="   "; - -if ($archives_available=="Y") - { - $HTML_text.="

"._QXZ("Search archived data")."\n"; - } - - $HTML_text.=" "._QXZ("Campaigns").":
"; $HTML_text.=""; if ($report_display_type) {$HTML_text.="";} $HTML_text.="\n

"; -$HTML_text.="\n"; -$HTML_text.="         "; +if ($archives_available=="Y") + { + $HTML_text.=""._QXZ("Search archived data")."
\n"; + } +$HTML_text.="Show all users
"; +$HTML_text.="(includes inactive agents/agents with no calls)"; +$HTML_text.=""; -$HTML_text.="          \n"; -$HTML_text.=""._QXZ("DOWNLOAD")." |"; +$HTML_text.="
         

\n"; + +$HTML_text.="\n"; +$HTML_text.="         "._QXZ("DOWNLOAD")." |"; $HTML_text.=" "._QXZ("REPORTS")." \n"; $HTML_text.="\n"; $HTML_text.=""; @@ -743,7 +746,14 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) ) $GRAPH_text.=""._QXZ("TEAM").": $user_group[$i] - $group_name"; #### USER COUNTS - $user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, ".$vicidial_agent_log_table." where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=".$vicidial_agent_log_table.".user and ".$vicidial_agent_log_table.".user_group='$user_group[$i]' and ".$vicidial_agent_log_table.".event_time>='$query_date' and ".$vicidial_agent_log_table.".event_time<='$end_date' and ".$vicidial_agent_log_table.".campaign_id in ($group_SQL_str) order by full_name, user"; + if ($show_all_users) + { + $user_stmt="select full_name, user from vicidial_users where user_group='$user_group[$i]' order by full_name, user"; + } + else + { + $user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, ".$vicidial_agent_log_table." where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=".$vicidial_agent_log_table.".user and ".$vicidial_agent_log_table.".user_group='$user_group[$i]' and ".$vicidial_agent_log_table.".event_time>='$query_date' and ".$vicidial_agent_log_table.".event_time<='$end_date' and ".$vicidial_agent_log_table.".campaign_id in ($group_SQL_str) order by full_name, user"; + } if ($DB) {$ASCII_text.="$user_stmt\n";} $user_rslt=mysql_to_mysqli($user_stmt, $link); if (mysqli_num_rows($user_rslt)>0) @@ -781,6 +791,12 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) ) $CSV_text.="\"\",\""._QXZ("Agent Name")."\",\""._QXZ("Agent ID")."\",\""._QXZ("Calls")."\",\""._QXZ("Leads")."\",\""._QXZ("Contacts")."\",\""._QXZ("Contact Ratio")."\",\""._QXZ("Nonpause Time")."\",\""._QXZ("System Time")."\",\""._QXZ("Talk Time")."\",\""._QXZ("Sales")."\",\""._QXZ("Sales per Working Hour")."\",\""._QXZ("Sales to Leads Ratio")."\",\""._QXZ("Sales to Contacts Ratio")."\",\""._QXZ("Sales Per Hour")."\",\""._QXZ("Incomplete Sales")."\",\""._QXZ("Cancelled Sales")."\",\""._QXZ("Callbacks")."\",\""._QXZ("First Call Resolution")."\",\""._QXZ("Average Sale Time")."\",\""._QXZ("Average Contact Time")."\"$CSVstatusheader\n"; while ($user_row=mysqli_fetch_array($user_rslt)) { + # For each user + $user=$user_row["user"]; + $sale_array[$user]+=0; # For agents with no sales logged + $incomplete_array[$user]+=0; # For agents with no QCFAIL logged + $cancel_array[$user]+=0; # For agents with no QCCANC logged + $j++; $contacts=0; $callbacks=0; @@ -790,11 +806,6 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) ) $system_time=0; $talk_time=0; $nonpause_time=0; - # For each user - $user=$user_row["user"]; - $sale_array[$user]+=0; # For agents with no sales logged - $incomplete_array[$user]+=0; # For agents with no QCFAIL logged - $cancel_array[$user]+=0; # For agents with no QCCANC logged # Leads $lead_stmt="select count(distinct lead_id) from ".$vicidial_agent_log_table." where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'"; @@ -936,7 +947,7 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) ) $group_talk_hours=MathZDC($group_talk_time, 3600); $GROUP_text.="| ".sprintf("%40s", "$group_name"); - $GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]"); + $GROUP_text.=" | ".sprintf("%20s", "$user_group[$i]"); $total_graph_stats[$i][0]="$user_group[$i] - $group_name"; $ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; @@ -1135,26 +1146,27 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) ) } else { - $ASCII_text.=" **** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****\n\n"; - $CSV_text.="\"\",\"**** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****\"\n\n"; - $GRAPH_text.=" **** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****

\n\n"; + if ($show_all_users) {$msg="NO AGENTS CURRENTLY IN THIS USER GROUP";} else {$msg="NO AGENTS FOUND UNDER THESE REPORT PARAMETERS";} + $ASCII_text.=" **** "._QXZ("$msg")." ****\n\n"; + $CSV_text.="\"\",\"**** "._QXZ("$msg")." ****\"\n\n"; + $GRAPH_text.=" **** "._QXZ("$msg")." ****

\n\n"; $total_graph_stats[$i][0]="$user_group[$i] - $group_name"; } } $ASCII_text.="--- CALL CENTER TOTAL\n"; - $ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; - $ASCII_text.="| "._QXZ("Team Name",40)." | "._QXZ("Agent ID",10)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n"; - $ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; + $ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; + $ASCII_text.="| "._QXZ("Team Name",40)." | "._QXZ("Team ID",20)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n"; + $ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; $ASCII_text.=$GROUP_text; - $ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; + $ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; $total_average_sale_time=sec_convert(round(MathZDC($total_sales_talk_time,$total_sales)), 'H'); $total_average_contact_time=sec_convert(round(MathZDC($total_contact_talk_time,$total_contacts)), 'H'); $total_talk_hours=MathZDC($total_talk_time, 3600); $ASCII_text.="| ".sprintf("%40s", ""); - $ASCII_text.=" | ".sprintf("%10s", _QXZ("TOTALS:")); + $ASCII_text.=" | ".sprintf("%20s", _QXZ("TOTALS:")); $ASCII_text.=" | ".sprintf("%5s", $total_calls); $ASCII_text.=" | ".sprintf("%5s", $total_leads); $ASCII_text.=" | ".sprintf("%8s", $total_contacts); @@ -1188,7 +1200,7 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) ) $ASCII_text.="\n"; - $ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; + $ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n"; $ASCII_text.=""; $ASCII_text.="\n"; $ASCII_text.="\n";