From 17e630f853f618cdaddd098f2b6b9202b39a0705 Mon Sep 17 00:00:00 2001 From: mattf Date: Sat, 12 Jan 2008 10:07:20 +0000 Subject: [PATCH] added AST_agent_logout.pl script to automatically logout all agents in one or all campaigns. Meant to be used as a crontab script. git-svn-id: svn://192.168.202.10@766 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/bin/AST_agent_logout.pl | 318 ++++++++++++++++++++++++++ 1 file changed, 318 insertions(+) create mode 100644 agc_2-X/trunk/bin/AST_agent_logout.pl diff --git a/agc_2-X/trunk/bin/AST_agent_logout.pl b/agc_2-X/trunk/bin/AST_agent_logout.pl new file mode 100644 index 00000000..a5ea01a4 --- /dev/null +++ b/agc_2-X/trunk/bin/AST_agent_logout.pl @@ -0,0 +1,318 @@ +#!/usr/bin/perl +# +# AST_agent_logout.pl version 2.0.5 *DBI-version* +# +# DESCRIPTION: +# forces logout of agents in a specified campaign or all campaigns +# +# This script is meant to be used in the crontab at scheduled intervals +# +# EXAMPLE CRONTAB ENTRIES: +# +# ### Force logout at different times +# +# ## 3:15PM and 10:15PM Monday-Thursday +# 15 15,22 * * 1,2,3,4 /usr/share/astguiclient/AST_agent_logout.pl --debugX +# +# ## 8:15PM on Friday +# 15 20 * * 5 /usr/share/astguiclient/AST_agent_logout.pl --debugX +# +# ## 4:15PM on Saturday +# 15 16 * * 6 /usr/share/astguiclient/AST_agent_logout.pl --debugX +# +# +# Copyright (C) 2008 Matt Florell LICENSE: GPLv2 +# +# CHANGELOG +# 80112-0330 - First Build +# + +# constants +$DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute +$US='__'; +$MT[0]=''; + +$secT = time(); +$now_date_epoch = $secT; +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} +$file_date = "$year-$mon-$mday"; +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$VDL_date = "$year-$mon-$mday 00:00:01"; +$inactive_epoch = ($secT - 60); + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options(must stay in this order):\n [--debug] = debug\n [--debugX] = super debug\n [-t] = test\n [--campaign=XXX] = run for campaign XXX only\n\n"; + exit; + } + else + { + if ($args =~ /--campaign=/i) + { + # print "\n|$ARGS|\n\n"; + @data_in = split(/--campaign=/,$args); + $CLIcampaign = $data_in[1]; + $CLIcampaign =~ s/ .*$//gi; + } + else + {$CLIcampaign = '';} + if ($args =~ /--debug/i) + { + $DB=1; + print "\n----- DEBUG -----\n\n"; + } + if ($args =~ /--debugX/i) + { + $DBX=1; + print "\n----- SUPER DEBUG -----\n\n"; + } + if ($args =~ /-t/i) + { + $T=1; $TEST=1; + print "\n-----TESTING -----\n\n"; + } + } +} +else +{ +print "no command line options set\n"; +} + +# default path to astguiclient configuration file: +$PATHconf = '/etc/astguiclient.conf'; + +open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; +@conf = ; +close(conf); +$i=0; +foreach(@conf) + { + $line = $conf[$i]; + $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; + if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) + {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} + if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) + {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} + if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) + {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} + if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) + {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} + if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) + {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} + if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) + {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} + if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) + {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) + {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) + {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) + {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) + {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) + {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} + $i++; + } + +if (!$VDALOGfile) {$VDALOGfile = "$PATHlogs/agentlogout.$year-$mon-$mday";} +if (!$VARDB_port) {$VARDB_port='3306';} + +use DBI; + +$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + +### Grab Server values from the database + $stmtA = "SELECT vd_server_logs,local_gmt FROM servers where server_ip = '$VARserver_ip';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBvd_server_logs = "$aryA[0]"; + $DBSERVER_GMT = "$aryA[1]"; + if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';} + else {$SYSLOG = '0';} + if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;} + $rec_count++; + } + $sthA->finish(); + + + +@user=@MT; + +if ($CLIcampaign) + { + $stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents where campaign_id='$CLIcampaign'"; + } +else + { + $stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents"; + } +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +$rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $user[$rec_count] = "$aryA[0]"; + $server_ip[$rec_count] = "$aryA[1]"; + $status[$rec_count] = "$aryA[2]"; + $lead_id[$rec_count] = "$aryA[3]"; + $campaign_id[$rec_count] = "$aryA[4]"; + $uniqueid[$rec_count] = "$aryA[5]"; + $callerid[$rec_count] = "$aryA[6]"; + $channel[$rec_count] = "$aryA[7]"; + $last_call_time[$rec_count] = "$aryA[8]"; + $last_update_time[$rec_count] = "$aryA[9]"; + $last_call_finish[$rec_count] = "$aryA[10]"; + $closer_campaigns[$rec_count] = "$aryA[11]"; + $call_server_ip[$rec_count] = "$aryA[12]"; + + $rec_count++; + } +$sthA->finish(); +if ($DB) {print "AGENTS TO LOGOUT: $rec_count\n";} + +##### LOOP THROUGH EACH AGENT(USER) AND LOG THEM OUT ##### +$i=0; +foreach(@user) + { + + ### attempt to gracefully update the timers in the logs before logging out the agent + if ($last_update_time[$i] > $inactive_epoch) + { + $stmtA = "SELECT * from vicidial_agent_log where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by agent_log_id desc LIMIT 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $agent_log_id[$i] = "$aryA[0]"; + $pause_epoch[$i] = "$aryA[6]"; + $pause_sec[$i] = "$aryA[7]"; + $wait_epoch[$i] = "$aryA[8]"; + $wait_sec[$i] = "$aryA[9]"; + $talk_epoch[$i] = "$aryA[10]"; + $talk_sec[$i] = "$aryA[11]"; + $dispo_epoch[$i] = "$aryA[12]"; + $dispo_sec[$i] = "$aryA[13]"; + $user_group[$i] = "$aryA[15]"; + } + $sthA->finish(); + + if ( ($wait_epoch[$i] < 1) || ( ($status[$i] =~ /PAUSE/) && ($dispo_epoch[$i] < 1) ) ) + { + $pause_sec = ( ($now_date_epoch - $pause_epoch[$i]) + $pause_sec[$i]); + $stmtA = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$pause_sec' where agent_log_id='$agent_log_id[$i]';"; + } + else + { + if ($talk_epoch[$i] < 1) + { + $wait_sec = ( ($now_date_epoch - $wait_epoch[$i]) + $wait_sec[$i]); + $stmtA = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$wait_sec' where agent_log_id='$agent_log_id[$i]';"; + } + else + { + if ($dispo_epoch[$i] < 1) + { + $talk_sec = ($now_date_epoch - $talk_epoch[$i]); + $stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec' where agent_log_id='$agent_log_id[$i]';"; + } + else + { + if ($dispo_sec[$i] < 1) + { + $dispo_sec = ($now_date_epoch - $dispo_epoch[$i]); + $stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id[$i]';"; + } + } + } + } + $affected_rows = $dbhA->do($stmtA); + if ($DBX) {print "UPDATING VAL RECORD: $affected_rows |$stmtA|\n";} + $event_string = "AGENT UPDATE|$affected_rows|$stmtA|"; + &event_logger; + } + + $stmtA = "DELETE from vicidial_live_agents where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by live_agent_id LIMIT 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($DBX) {print "VLA record Deleted: $affected_rows $user[$1] $campaign_id[$i] $status[$i] $last_call_time[$i]\n";} + $event_string = "AGENT LOGOUT|$user[$1]|$campaign_id[$i]|$status[$i]|$last_call_time[$i]"; + &event_logger; + + + if (length($user_group[$i])<1) + { + $stmtA = "SELECT user_group FROM vicidial_users where user='$user[$i]';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $user_group[$i] = "$aryA[0]"; + } + $sthA->finish(); + } + $stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');"; + $affected_rows = $dbhA->do($stmtA); + + $i++; + } + + +$dbhA->disconnect(); + +if($DB) +{ +### calculate time to run script ### +$secY = time(); +$secZ = ($secY - $secT); + +if (!$q) {print "DONE. Script execution time in seconds: $secZ\n";} +} + +exit; + + + +sub event_logger +{ +if ($SYSLOG) + { + ### open the log file for writing ### + open(Lout, ">>$VDALOGfile") + || die "Can't open $VDALOGfile: $!\n"; + print Lout "$now_date|$event_string|\n"; + close(Lout); + } +$event_string=''; +} +