diff --git a/agc_2-X/trunk/www/vicidial/AST_inbound_daily_report.php b/agc_2-X/trunk/www/vicidial/AST_inbound_daily_report.php index e40ea21c..591c291f 100644 --- a/agc_2-X/trunk/www/vicidial/AST_inbound_daily_report.php +++ b/agc_2-X/trunk/www/vicidial/AST_inbound_daily_report.php @@ -33,6 +33,7 @@ # 170829-0040 - Added screen color settings # 171012-2015 - Fixed javascript/apache errors with graphs # 191013-0902 - Fixes for PHP7 +# 200701-1500 - Added option to exclude after-hours from abandons, list ID filtering # $startMS = microtime(); @@ -50,6 +51,8 @@ $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} +if (isset($_GET["list_ids"])) {$list_ids=$_GET["list_ids"];} + elseif (isset($_POST["list_ids"])) {$list_ids=$_POST["list_ids"];} if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} @@ -64,6 +67,8 @@ if (isset($_GET["show_disposition_statuses"])) {$show_disposition_statuses=$_G elseif (isset($_POST["show_disposition_statuses"])) {$show_disposition_statuses=$_POST["show_disposition_statuses"];} if (isset($_GET["ignore_afterhours"])) {$ignore_afterhours=$_GET["ignore_afterhours"];} elseif (isset($_POST["ignore_afterhours"])) {$ignore_afterhours=$_POST["ignore_afterhours"];} +if (isset($_GET["exclude_afterhours"])) {$exclude_afterhours=$_GET["exclude_afterhours"];} + elseif (isset($_POST["exclude_afterhours"])) {$exclude_afterhours=$_POST["exclude_afterhours"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} @@ -275,6 +280,17 @@ if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL exit; } +$LOGallowed_campaignsSQL=''; +$whereLOGallowed_campaignsSQL=''; +if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) ) + { + $rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns); + $rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL); + $LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')"; + $whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')"; + } +$regexLOGallowed_campaigns = " $LOGallowed_campaigns "; + $ag[0]=''; $LOGadmin_viewable_groupsSQL=''; $whereLOGadmin_viewable_groupsSQL=''; @@ -322,8 +338,11 @@ $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $STARTtime = date("U"); if (!isset($group)) {$group = array();} +if (!isset($list_ids)) {$list_ids = array(); $all_lists_selected="selected";} if (!isset($query_date)) {$query_date = $NOW_DATE;} if (!isset($end_date)) {$end_date = $NOW_DATE;} + +###### INGROUPS ###### $groups_selected = count($group); $group_name_str=""; $groups_selected_str=""; @@ -367,6 +386,55 @@ while ($i < $groups_to_print) $groups_selected_str=preg_replace('/, $/', '', $groups_selected_str); $group_name_str=preg_replace('/, $/', '', $group_name_str); +###################### + +###### LISTS ######### +$lists_selected = count($list_ids); +$list_name_str=""; +$lists_selected_str=""; +$lists_selected_URLstr=""; + +for ($i=0; $i<$lists_selected; $i++) + { + $selected_group_URLstr.="&list_ids[]=$list_ids[$i]"; + if ($list_ids[$i]=="--ALL--") + { + $list_ids=array("--ALL--"); + $lists_selected=1; + $list_name_str.="-- ALL LISTS --"; + $all_lists_selected="selected"; + } + else + { + $lists_selected_str.="'$list_ids[$i]', "; + } + } + +$stmt="select list_id,list_name from vicidial_lists $whereLOGallowed_campaignsSQL order by list_id;"; +$rslt=mysql_to_mysqli($stmt, $link); +if ($DB) {$MAIN.="$stmt\n";} +$lists_to_print = mysqli_num_rows($rslt); +$i=0; +$lists=array(); +$list_names=array(); +$lists_string='|'; +while ($i < $lists_to_print) + { + $row=mysqli_fetch_row($rslt); + $lists[$i] = $row[0]; + $list_names[$i] = $row[1]; + $lists_string .= "$lists[$i]|"; + for ($j=0; $j<$lists_selected; $j++) + { + if ($list_ids[$j] && $lists[$i]==$list_ids[$j]) {$list_name_str.="$lists[$i] - $list_names[$i], ";} + if ($list_ids[$j]=="--ALL--") {$lists_selected_str.="'$lists[$i]', ";} + } + $i++; + } + +$lists_selected_str=preg_replace('/, $/', '', $lists_selected_str); +$list_name_str=preg_replace('/, $/', '', $list_name_str); +###################### $stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;"; $rslt=mysql_to_mysqli($stmt, $link); @@ -448,6 +516,24 @@ $MAIN.="});\n"; $MAIN.="o_cal.a_tpl.yearscroll = false;\n"; $MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n"; $MAIN.="\n"; +$MAIN.="\n"; + +$MAIN.="\n"; + $MAIN.="\n"; $MAIN.="\n"; -$MAIN.=""._QXZ("Show hourly results")."
"._QXZ("Show disposition statuses")."
"._QXZ("Ignore after-hours calls"); +$MAIN.=""._QXZ("Show hourly results")."
"._QXZ("Show disposition statuses")."
"._QXZ("Ignore after-hours calls")."
"._QXZ("Exclude after-hours from abandons"); if ($archives_available=="Y") { $MAIN.="
"._QXZ("Search archived data")."\n"; @@ -709,7 +795,7 @@ else $status_array=array(); if ($show_disposition_statuses) { - $dispo_stmt="select distinct status from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ") $big_shift_time_SQL_clause order by status;"; + $dispo_stmt="select distinct status from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ") and list_id in (" . $lists_selected_str . ") $status_clause $big_shift_time_SQL_clause order by status;"; #echo $dispo_stmt."
"; $dispo_rslt=mysql_to_mysqli($dispo_stmt, $link); $dispo_str=""; @@ -879,7 +965,7 @@ else ### GRAB ALL RECORDS WITHIN RANGE FROM THE DATABASE ### - $stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date,user from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ");"; + $stmt="select queue_seconds,UNIX_TIMESTAMP(call_date),length_in_sec,status,term_reason,call_date,user from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id in (" . $groups_selected_str . ") and list_id in (" . $lists_selected_str . ") $status_clause;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {$ASCII_text.="$stmt\n";} $records_to_grab = mysqli_num_rows($rslt); @@ -1008,12 +1094,16 @@ else if ($totCALLSmax < $ls[$i]) {$totCALLSmax = $ls[$i];} if ($qrtCALLSmax[$j] < $ls[$i]) {$qrtCALLSmax[$j] = $ls[$i];} - if (preg_match('/ABANDON|NOAGENT|QUEUETIMEOUT|AFTERHOURS|MAXCALLS/', $tr[$i])) + $abandons_match_str='ABANDON|NOAGENT|QUEUETIMEOUT|AFTERHOURS|MAXCALLS'; + if (preg_match("/$abandons_match_str/", $tr[$i])) { - $totABANDONSdate[$j]++; - $totABANDONSsecdate[$j]+=$ls[$i]; - $FtotABANDONS++; - $FtotABANDONSsec+=$ls[$i]; + if (!$exclude_afterhours || !preg_match('/AFTERHOURS/', $tr[$i])) + { + $totABANDONSdate[$j]++; + $totABANDONSsecdate[$j]+=$ls[$i]; + $FtotABANDONS++; + $FtotABANDONSsec+=$ls[$i]; + } } else { diff --git a/agc_2-X/trunk/www/vicidial/user_stats.php b/agc_2-X/trunk/www/vicidial/user_stats.php index ba3140f3..46d9952b 100644 --- a/agc_2-X/trunk/www/vicidial/user_stats.php +++ b/agc_2-X/trunk/www/vicidial/user_stats.php @@ -61,6 +61,7 @@ # 190310-2206 - Added indication of muted recordings by agent # 191013-0843 - Fixes for PHP7 # 200501-0811 - Added NVAuser option for NVA recordings user column +# 200702-1710 - Added ANI to INBOUND/CLOSER records for NVAuser, added secondary check to find lead ID for DIDs # $startMS = microtime(); @@ -1161,7 +1162,7 @@ else $stmt="SELECT call_date,length_in_sec,status,phone_number,campaign_id,queue_seconds,list_id,lead_id,term_reason,closecallid from ".$vicidial_closer_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and call_date >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and call_date <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $query_call_status order by call_date desc limit 10000;"; if ($did > 0) { - $stmt="SELECT start_time,length_in_sec,0,caller_code,0,0,0,extension,0,0 from ".$call_log_table." where channel_group='DID_INBOUND' and number_dialed='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by start_time desc limit 10000;"; + $stmt="SELECT start_time,length_in_sec,0,caller_code,0,0,0,extension,0,0,uniqueid from ".$call_log_table." where channel_group='DID_INBOUND' and number_dialed='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' order by start_time desc limit 10000;"; } else { @@ -1193,7 +1194,16 @@ else $row[7] = ($row[7] + 0); } else - {$row[7]='0';} + { + $row[7]='0'; + $lead_id_stmt="select lead_id from vicidial_closer_log where uniqueid='$row[10]'"; + $lead_id_rslt=mysql_to_mysqli($lead_id_stmt, $link); + if (mysqli_num_rows($lead_id_rslt)>0) + { + $lead_id_row=mysqli_fetch_row($lead_id_rslt); + $row[7]=$lead_id_row[0]; + } + } } $TOTALinSECONDS = ($TOTALinSECONDS + $row[1]); $AGENTseconds = ($row[1] - $row[5]); @@ -1402,6 +1412,7 @@ else $mute_column=''; $mute_column_csv=''; $agent_column=''; $agent_column_csv=''; + $ANI_column=''; $ANI_column_csv=''; if ($SSmute_recordings > 0) { $mute_column = ""._QXZ("MUTE")."   "; @@ -1411,12 +1422,14 @@ else { $agent_column = ""._QXZ("AGENT")."   "; $agent_column_csv = ",\""._QXZ("AGENT")."\""; + $ANI_column = ""._QXZ("ANI")."   "; + $ANI_column_csv = ",\""._QXZ("ANI")."\""; } $MAIN.=""._QXZ("RECORDINGS FOR THIS TIME PERIOD: (10000 record limit)")."     ["._QXZ("DOWNLOAD")."]\n"; $MAIN.="\n"; - $MAIN.="$agent_column$mute_column\n"; + $MAIN.="$agent_column$ANI_column$mute_column\n"; $CSV_text8.="\""._QXZ("RECORDINGS FOR THIS TIME PERIOD: (10000 record limit)")."\"\n"; - $CSV_text8.="\"\",\"#\"$agent_column_csv,\""._QXZ("LEAD")."\",\""._QXZ("DATE/TIME")."\",\""._QXZ("SECONDS")."\",\""._QXZ("RECID")."\",\""._QXZ("FILENAME")."\",\""._QXZ("LOCATION")."\"$mute_column_csv\n"; + $CSV_text8.="\"\",\"#\"$agent_column_csv,\""._QXZ("LEAD")."\",\"$ANI_column_csv\",\""._QXZ("DATE/TIME")."\",\""._QXZ("SECONDS")."\",\""._QXZ("RECID")."\",\""._QXZ("FILENAME")."\",\""._QXZ("LOCATION")."\"$mute_column_csv\n"; if (strlen($query_call_status) > 5) { @@ -1427,6 +1440,7 @@ else $stmt="SELECT recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from ".$recording_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and start_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01' and start_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' $CS_vicidial_id_list_SQL order by recording_id desc limit 10000;"; $rslt=mysql_to_mysqli($stmt, $link); $logs_to_print = mysqli_num_rows($rslt); + if ($DB) {$MAIN.="agent activity|$stmt|";} $u=0; while ($logs_to_print > $u) @@ -1439,6 +1453,7 @@ else $location = $row[11]; $CSV_location=$row[11]; + $vicidial_id=$row[14]; if (strlen($location)>2) { @@ -1489,6 +1504,17 @@ else $rowx=mysqli_fetch_row($rsltx); $agent_user = $rowx[0]; } + + $ANI=''; + $ANI_stmt="SELECT caller_code from call_log where uniqueid='$vicidial_id' order by event_time;"; + $ANI_rslt=mysql_to_mysqli($ANI_stmt, $link); + $ANI_logs_to_print = mysqli_num_rows($ANI_rslt); + if ($ANI_logs_to_print > 0) + { + $ANI_row=mysqli_fetch_row($ANI_rslt); + $ANI = $ANI_row[0]; + } + } if (strlen($location)>30) @@ -1515,6 +1541,11 @@ else $NVAuser_csv_record=",\"$agent_user\""; } $MAIN.=""; + if ($NVAuser > 0) + { + $MAIN.="\n"; + $NVAuser_csv_record=",\"$ANI\""; + } $MAIN.="\n"; $MAIN.="\n"; $MAIN.="\n"; @@ -1826,3 +1857,4 @@ $rslt=mysql_to_mysqli($stmt, $link); exit; ?> +
# "._QXZ("LEAD").""._QXZ("DATE/TIME")." "._QXZ("SECONDS")."   "._QXZ("RECID").""._QXZ("FILENAME").""._QXZ("LOCATION")."  
# "._QXZ("LEAD").""._QXZ("DATE/TIME")." "._QXZ("SECONDS")."   "._QXZ("RECID").""._QXZ("FILENAME").""._QXZ("LOCATION")."  
$row[12] $ANI   $row[4] $row[8] $row[0]