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Added Timer Action for Dx_DIAL_QUIET options and timer_rebeep.agi script to allow for periodic beep in agent session required by some organizations to make customers aware of a recorded line

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git-svn-id: svn://192.168.202.10@1767 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-12-28 01:05:22 +00:00
parent b1157bbb54
commit 1c1792e9db
8 changed files with 352 additions and 25 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
+5 -5
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@@ -2298,7 +2298,6 @@ while ($drop_timer <= $DROP_TIME)
$AGENTDIRECT_user_ids='';
### find number of outbound calls waiting in line in front of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$CIDlead_id' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\";";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -2309,12 +2308,12 @@ while ($drop_timer <= $DROP_TIME)
$rec_countWAITremOUT = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$rec_countWAITremOUT|$stmtA|"; &agi_output;}
if (length($closer_campaigns) > 3)
{
### find number of inbound calls waiting in line in front of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and ( (queue_priority > '$VDADqueue_priority') and (call_type='IN') and (campaign_id IN($closer_campaigns)) );";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where ( (status = 'LIVE') and ( (queue_priority > $VDADqueue_priority) and (call_type='IN') and (campaign_id IN($closer_campaigns)) ) );";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -2326,6 +2325,7 @@ while ($drop_timer <= $DROP_TIME)
$rec_countWAITremINallowed = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$rec_countWAITremIN|$stmtA|"; &agi_output;}
}
### if there are inbound calls waiting, see if any READY agents are able to take them
@@ -2384,8 +2384,7 @@ while ($drop_timer <= $DROP_TIME)
}
### find number of inbound calls from in-groups that READY agents are able to take calls from are waiting in line in front of this call
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and ( ( (queue_priority > '$VDADqueue_priority') and (call_type='IN') and (campaign_id IN($READY_agent_closer_camps)) ) $AGENTDIRECT_user_ids );";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where ( (status = 'LIVE') and ( ( (queue_priority > $VDADqueue_priority) and (call_type='IN') and (campaign_id IN($READY_agent_closer_camps)) ) ) $AGENTDIRECT_user_ids );";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -2396,6 +2395,7 @@ while ($drop_timer <= $DROP_TIME)
$rec_countWAITremIN = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "$rec_countWAITremIN|$stmtA|"; &agi_output;}
}
}