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release 1.1.11

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git-svn-id: svn://192.168.202.10@6 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2006-07-07 15:19:21 +00:00
parent dcbe8f2faa
commit 2598ae9ec2
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agc_1-X/trunk/docs/VICIDIAL.txt
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@@ -7,29 +7,44 @@ the ability to do limited predictive dialing alongside the traditional
one-call-at-a-time dialing.
Features:
- Ability for an agent to call clients in succession from a database through a GUI
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- All calls are logged and statuses of calls are logged
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to open a custom web page with user data from the call per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to function as an ACD for inbound and closer calls
- Ability to take inbound calls grabbing CallerID
- Ability to have an agent take both inbound and outbound calls in one session.
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability for agents to log in remotely and have calls redirected to any phone number
- Ability to start and stop recording an agent's calls at any time
- Dialing with TimeZone restrictions possible
- Ability to automatically record all calls
- Ability to call upto two other customer numbers in the same lead
- Ability to schedule a callback with a customer as either any agent or agent specific
- Faster dispositioning of calls with agent key-binding (HotKeys)
- Ability to add custom call dispositions per campaign
- Dialing with TimeZone restrictions
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Ability in Manual dial mode to preview leads before dialing
- Ability agents to be logged in remotely anywhere with just a phone and a web browser
- Multiple campaigns and lead-lists are possible
- simple reports generated
- real-time agent status reports
- 3rd party conferencing(with DTMF)
- Ability to use custom database queries in campaign dialing
- Load Balancing across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- each user has their own login
- web-based administration
- Ability to set user levels and permissions for certain features
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Each user has their own login
- Web-based administration
- Client web-app and admin web pages available in English and Spanish
Required components:
- Asterisk server with Zap, IAX2 or SIP trunks