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Added List CID Group Override to the List Modification admin screen.

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Added new vicidial_dial_cid_log database call logging

git-svn-id: svn://192.168.202.10@3589 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2022-03-12 20:46:51 +00:00
parent ef0c4556f0
commit 2939cf408e
14 changed files with 673 additions and 57 deletions
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agc_2-X/trunk/www/vicidial/help_documentation.txt
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# version: 20220310084801
# version: 20220311081801
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -243,11 +243,11 @@ campaigns-local_call_time Local Call Time <QXZ>This is where you set during whic
campaigns-dial_prefix Dial Prefix <QXZ>This field allows for more easily changing a path of dialing to go out through a different method without doing a reload in Asterisk. Default is 9 based upon a 91NXXNXXXXXX in the dial plan - extensions.conf.</QXZ>
campaigns-manual_dial_prefix Manual Dial Prefix <QXZ>This optional field allows you to set the dial prefix to be used only when placing manual dial calls from the agent interface, such as using the MANUAL DIAL feature, or Dial Next Number when in the MANUAL dial method, or manual alt number dialing, or scheduled user-only callbacks. Default is empty for disabled, which will use the Dial Prefix defined in the field above. This option does not interfere with the 3way Dial Prefix option.</QXZ>
campaigns-omit_phone_code Omit Phone Code <QXZ>This field allows you to leave out the phone_code field while dialing within the system. For instance if you are dialing in the UK from the UK you would have 44 in as your phone_code field for all leads, but you just want to dial 10 digits in your dial plan extensions.conf to place calls instead of 44 then 10 digits. Default is N.</QXZ>
campaigns-campaign_cid Campaign CallerID <QXZ>This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service -RBS- circuits. This will also work through most VOIP -SIP or IAX trunks- providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID.</QXZ><QXZ>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CallerID Override <BR>2 - CID Group entry <BR>3 - AC-CID AREACODE entry <BR>4 - Custom CallerID, Security Phrase <BR>5 - USER_CUSTOM CallerID <BR>6 - Campaign CID <BR></QXZ>
campaigns-use_custom_cid Custom CallerID <QXZ>When set to Y, this option allows you to use the security_phrase field in the list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead. This option will disable the list CallerID Override if there is a CID present in the security_phrase field. Default is N. When set to AREACODE you have the ability to go into the AC-CID submenu and define multiple callerids to be used per areacode. For MANUAL and INBOUND_MAN dial methods only, and agent manual dial calls in other dial methods, you can use one of the USER_CUSTOM selections to take a CallerID number put into one of the User Custom fields in the User Modify admin screen and use that for outbound manual dial calls placed by an agent. For more information on CallerID priority, see below.<BR>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CallerID Override <BR>2 - CID Group entry <BR>3 - AC-CID AREACODE entry <BR>4 - Custom CallerID, Security Phrase <BR>5 - USER_CUSTOM CallerID <BR>6 - Campaign CID <BR></QXZ>
campaigns-cid_group_id CID Group <QXZ>If set to something other than ---DISABLED---, the selected CID Group will override all other campaign CID settings above and will use the state or areacode based CIDs that are defined in the CID Group. Default is ---DISABLED---. For more information on CallerID priority, see the CALLERID PRIORITY entry below.<BR>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CallerID Override <BR>2 - CID Group entry(CID Group Failover) <BR>3 - AC-CID AREACODE entry <BR>4 - Custom CallerID, Security Phrase <BR>5 - USER_CUSTOM CallerID <BR>6 - Campaign CID <BR></QXZ>
campaigns-cid_group_id_two CID Group Failover <QXZ>If set to something other than ---DISABLED---, the selected CID Group will be used if the main CID Group set above does not have a matching areacode or state entry for the phone number being called. Default is ---DISABLED---. For more information on CallerID priority, see the CALLERID PRIORITY entry below.<BR>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CallerID Override <BR>2 - CID Group entry(CID Group Failover) <BR>3 - AC-CID AREACODE entry <BR>4 - Custom CallerID, Security Phrase <BR>5 - USER_CUSTOM CallerID <BR>6 - Campaign CID <BR></QXZ>
campaigns-cid_priority CALLERID PRIORITY <QXZ>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CallerID Override <BR>2 - CID Group entry(CID Group Failover) <BR>3 - AC-CID AREACODE entry <BR>4 - Custom CallerID, Security Phrase <BR>5 - USER_CUSTOM CallerID <BR>6 - Campaign CID <BR></QXZ>
campaigns-campaign_cid Campaign CallerID <QXZ>This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service -RBS- circuits. This will also work through most VOIP -SIP or IAX trunks- providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID.</QXZ><QXZ>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CID Group Override <BR>2 - List CallerID Override <BR>3 - CID Group entry(CID Group Failover) <BR>4 - AC-CID AREACODE entry <BR>5 - Custom CallerID, Security Phrase <BR>6 - USER_CUSTOM CallerID <BR>7 - Campaign CID <BR></QXZ>
campaigns-use_custom_cid Custom CallerID <QXZ>When set to Y, this option allows you to use the security_phrase field in the list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead. This option will disable the list CallerID Override if there is a CID present in the security_phrase field. Default is N. When set to AREACODE you have the ability to go into the AC-CID submenu and define multiple callerids to be used per areacode. For MANUAL and INBOUND_MAN dial methods only, and agent manual dial calls in other dial methods, you can use one of the USER_CUSTOM selections to take a CallerID number put into one of the User Custom fields in the User Modify admin screen and use that for outbound manual dial calls placed by an agent. For more information on CallerID priority, see below.<BR>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CID Group Override <BR>2 - List CallerID Override <BR>3 - CID Group entry(CID Group Failover) <BR>4 - AC-CID AREACODE entry <BR>5 - Custom CallerID, Security Phrase <BR>6 - USER_CUSTOM CallerID <BR>7 - Campaign CID <BR></QXZ>
campaigns-cid_group_id CID Group <QXZ>If set to something other than ---DISABLED---, the selected CID Group will override all other campaign CID settings above and will use the state or areacode based CIDs that are defined in the CID Group. Default is ---DISABLED---. For more information on CallerID priority, see the CALLERID PRIORITY entry below.<BR>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CID Group Override <BR>2 - List CallerID Override <BR>3 - CID Group entry(CID Group Failover) <BR>4 - AC-CID AREACODE entry <BR>5 - Custom CallerID, Security Phrase <BR>6 - USER_CUSTOM CallerID <BR>7 - Campaign CID <BR></QXZ>
campaigns-cid_group_id_two CID Group Failover <QXZ>If set to something other than ---DISABLED---, the selected CID Group will be used if the main CID Group set above does not have a matching areacode or state entry for the phone number being called. Default is ---DISABLED---. For more information on CallerID priority, see the CALLERID PRIORITY entry below.<BR>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CID Group Override <BR>2 - List CallerID Override <BR>3 - CID Group entry(CID Group Failover) <BR>4 - AC-CID AREACODE entry <BR>5 - Custom CallerID, Security Phrase <BR>6 - USER_CUSTOM CallerID <BR>7 - Campaign CID <BR></QXZ>
campaigns-cid_priority CALLERID PRIORITY <QXZ>If all of the CallerID options are enabled, this is the priority in which each type of CallerID will be used, 1 is top priority - <BR>1 - List CID Group Override <BR>2 - List CallerID Override <BR>3 - CID Group entry(CID Group Failover) <BR>4 - AC-CID AREACODE entry <BR>5 - Custom CallerID, Security Phrase <BR>6 - USER_CUSTOM CallerID <BR>7 - Campaign CID <BR></QXZ>
campaigns-opensips_cid_name Campaign CID Name <QXZ>If your system is set up to send CallerID Name, you can define it here for all outbound calls placed through this campaign. Default is blank for disabled.</QXZ>
campaigns-campaign_rec_exten Campaign Rec extension <QXZ>This field allows for a custom recording extension to be used with the system. This allows you to use different extensions depending upon how long you want to allow a maximum recording and what type of codec you want to record in. The default exten is 8309 which if you follow the SCRATCH_INSTALL examples will record in the WAV format for up to one hour. Another option included in the examples is 8310 which will record in GSM format for up to one hour. The recording time can be lengthened by raising the setting in the Server Modification screen in the Admin section.</QXZ>
campaigns-campaign_recording Campaign Recording <QXZ>This menu allows you to choose what level of recording is allowed on this campaign. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and reduce system load.</QXZ>
@@ -432,6 +432,7 @@ lists-inbound_list_script_override Inbound Script Override <QXZ>If this field is
lists-inbound_drop_voicemail Inbound Drop Voicemail Override <QXZ>If an inbound call associated with this list drops while in an Inbound Group queue, this is the voicemail box the call will be sent to if the Drop Action is set to go to a voicemail box.</QXZ>
lists-inbound_after_hours_voicemail Inbound After Hours Voicemail Override <QXZ>If an inbound call associated with this list triggers an after hours action after it has been sent to an Inbound Group queue, this is the voicemail box the call will be sent to if the After Hours Action is set to go to a voicemail box.</QXZ>
lists-campaign_cid_override Campaign CID Override <QXZ>If this field is set, this will override the campaign CallerID that is set for calls that are placed to leads in this list. Default is not set.</QXZ>
lists-cid_group_id Campaign CID Group Override <QXZ>If this option is set to a valid CID Group in the system, this will override all campaign CallerID Number settings for calls placed to leads within this list. Default is ---DISABLED---.</QXZ>
lists-am_message_exten_override Answering Machine Message Override <QXZ>If this field is set, this will override the Answering Machine Message set in the campaign for customers in this list. Default is not set.</QXZ>
lists-drop_inbound_group_override Drop Inbound Group Override <QXZ>If this field is set, this in-group will be used for outbound calls within this list that drop from the outbound campaign instead of the drop in-group set in the campaign detail screen. Default is not set.</QXZ>
lists-status_group_id Status Group Override <QXZ>If this field is set, this Status Group will be used instead of the campaign statuses for calls handled by agents from this list. This does not affect System Statuses which will always be shown. Statuses defined within this status group will not be available with Campaign HotKeys unless they are defined in Campaign Statuses. Default is not set.</QXZ>