From 2cf7157f006f0dffa958244eb41b74358a22f6d5 Mon Sep 17 00:00:00 2001 From: mattf Date: Mon, 7 Aug 2006 19:48:14 +0000 Subject: [PATCH] added AST_VDauto_dial.pl DBI-version to DBI-script directory git-svn-id: svn://192.168.202.10@129 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_1-X/trunk/DBI-scripts/AST_VDauto_dial.pl | 907 +++++++++++++++++++ 1 file changed, 907 insertions(+) create mode 100644 agc_1-X/trunk/DBI-scripts/AST_VDauto_dial.pl diff --git a/agc_1-X/trunk/DBI-scripts/AST_VDauto_dial.pl b/agc_1-X/trunk/DBI-scripts/AST_VDauto_dial.pl new file mode 100644 index 00000000..3f1a48b4 --- /dev/null +++ b/agc_1-X/trunk/DBI-scripts/AST_VDauto_dial.pl @@ -0,0 +1,907 @@ +#!/usr/bin/perl +# +# AST_VDauto_dial.pl version 0.12 *DBI-version* +# +# DESCRIPTION: +# uses Net::MySQL to place auto_dial calls on the VICIDIAL dialer system +# +# SUMMARY: +# This program was designed for people using the Asterisk PBX with VICIDIAL +# +# For the client to use VICIDIAL, this program must be in the cron constantly +# +# For this program to work you need to have the "asterisk" MySQL database +# created and create the tables listed in the CONF_MySQL.txt file, also make sure +# that the machine running this program has read/write/update/delete access +# to that database +# +# It is recommended that you run this program on the local Asterisk machine +# +# This script is to run perpetually querying every second to place new phone +# calls from the vicidial_hopper based upon how many available agents there are +# and the value of the auto_dial_level setting in the campaign screen of the +# admin web page +# +# It is good practice to keep this program running by placing the associated +# KEEPALIVE script running every minute to ensure this program is always running +# +# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# +# changes: +# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds +# 50317-0954 - Added duplicate check per cycle to account for DB lockups +# 50322-1302 - Added campaign custom callerid feature +# 50324-1353 - Added optional variable to record ring time thru separate diap prefix +# 50606-2308 - Added code to ensure no calls placed out on inactive campaign +# 50617-1248 - Added code to place LOGOUT entry in auto-paused user logs +# 50620-1349 - Added custom vdad transfer AGI extension per campaign +# 50810-1610 - Added database server variable definitions lookup +# 50810-1630 - Added max_vicidial_trunks server limiter on active lines +# 50812-0957 - corrected max_trunks logic, added update of server every 25 sec +# 60120-1522 - corrected time error for hour variable, caused agi problems +# 60427-1223 - Fixed Blended in/out CLOSER campaign issue +# 60608-1134 - Altered vac table field of call_type for IN OUT distinction +# 60612-1324 - Altered dead call section to accept BUSY detection from VD_hangup +# - Altered dead call section to accept DISCONNECT detection from VD_hangup +# 60614-1142 - Added code to work with recycled leads, multi called_since_last_reset values +# - Removed gmt lead validation because it is already done by VDhopper +# 60807-1438 - Changed to DBI +# + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-t] = test\n [-debug] = verbose debug messages\n [--delay=XXX] = delay of XXX seconds per loop, default 2.5 seconds\n\n"; + } + else + { + if ($args =~ /--delay=/i) + { + @data_in = split(/--delay=/,$args); + $loop_delay = $data_in[1]; + print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n"; + $loop_delay = ($loop_delay * 1000); + } + else + { + $loop_delay = '2500'; + } + if ($args =~ /-debug/i) + { + $DB=1; # Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} +else +{ +print "no command line options set\n"; + $loop_delay = '2500'; + $DB=1; +} +### end parsing run-time options ### + + +# constants +$US='__'; +$MT[0]=''; +$RECcount=''; ### leave blank for no REC count +$RECprefix='7'; ### leave blank for no REC prefix + +### Make sure this file is in a libs path or put the absolute path to it +require("/home/cron/AST_SERVER_conf.pl"); # local configuration file + +if (!$DB_port) {$DB_port='3306';} + + &get_time_now; # update time/date variables + + $event_string='PROGRAM STARTED||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||'; + &event_logger; # writes to the log and if debug flag is set prints to STDOUT + +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use DBI; + + ### connect to MySQL database defined in the AST_SERVER_conf.pl file + $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + +### Grab Server values from the database +$stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +$rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBtelnet_host = "$aryA[0]"; + $DBtelnet_port = "$aryA[1]"; + $DBASTmgrUSERNAME = "$aryA[2]"; + $DBASTmgrSECRET = "$aryA[3]"; + $DBASTmgrUSERNAMEupdate = "$aryA[4]"; + $DBASTmgrUSERNAMElisten = "$aryA[5]"; + $DBASTmgrUSERNAMEsend = "$aryA[6]"; + $DBmax_vicidial_trunks = "$aryA[7]"; + $DBanswer_transfer_agent= "$aryA[8]"; + $DBSERVER_GMT = "$aryA[9]"; + $DBext_context = "$aryA[10]"; + if ($DBtelnet_host) {$telnet_host = $DBtelnet_host;} + if ($DBtelnet_port) {$telnet_port = $DBtelnet_port;} + if ($DBASTmgrUSERNAME) {$ASTmgrUSERNAME = $DBASTmgrUSERNAME;} + if ($DBASTmgrSECRET) {$ASTmgrSECRET = $DBASTmgrSECRET;} + if ($DBASTmgrUSERNAMEupdate) {$ASTmgrUSERNAMEupdate = $DBASTmgrUSERNAMEupdate;} + if ($DBASTmgrUSERNAMElisten) {$ASTmgrUSERNAMElisten = $DBASTmgrUSERNAMElisten;} + if ($DBASTmgrUSERNAMEsend) {$ASTmgrUSERNAMEsend = $DBASTmgrUSERNAMEsend;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBext_context) {$ext_context = $DBext_context;} + $rec_count++; + } +$sthA->finish(); + + $event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|'; + &event_logger; + +$one_day_interval = 12; # 1 month loops for one year +while($one_day_interval > 0) +{ + + $endless_loop=5760000; # 30 days minutes at XXX seconds per loop + + while($endless_loop > 0) + { + &get_time_now; + + ############################################################################### + ###### first figure out how many calls should be placed for each campaign per server + ############################################################################### + @DBlive_user=@MT; + @DBlive_server_ip=@MT; + @DBlive_campaign=@MT; + @DBlive_conf_exten=@MT; + @DBcampaigns=@MT; + @DBIPaddress=@MT; + @DBIPcampaign=@MT; + @DBIPactive=@MT; + @DBIPvdadexten=@MT; + @DBIPcount=@MT; + @DBIPadlevel=@MT; + @DBIPdialtimeout=@MT; + @DBIPdialprefix=@MT; + @DBIPcampaigncid=@MT; + @DBIPexistcalls=@MT; + @DBIPgoalcalls=@MT; + @DBIPmakecalls=@MT; + @DBIPclosercamp=@MT; + + $active_line_counter=0; + $user_counter=0; + $user_campaigns = '|'; + $user_campaigns_counter = 0; + $user_campaignIP = '|'; + $user_CIPct = 0; + + ##### Get a listing of the users that are active and ready to take calls + ##### Also get a listing of the campaigns and campaigns/serverIP that will be used + $stmtA = "SELECT user,server_ip,campaign_id,conf_exten FROM vicidial_live_agents where status IN('READY','QUEUE','INCALL','DONE') and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBlive_user[$user_counter] = "$aryA[0]"; + $DBlive_server_ip[$user_counter] = "$aryA[1]"; + $DBlive_campaign[$user_counter] = "$aryA[2]"; + $DBlive_conf_exten[$user_counter] = "$aryA[3]"; + + if ($user_campaigns !~ /\|$DBlive_campaign[$user_counter]\|/i) + { + $user_campaigns .= "$DBlive_campaign[$user_counter]|"; + $DBcampaigns[$user_campaigns_counter] = $DBlive_campaign[$user_counter]; + $user_campaigns_counter++; + } + if ($user_campaignIP !~ /\|$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]\|/i) + { + $user_campaignIP .= "$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]|"; + $DBIPcampaign[$user_CIPct] = "$DBlive_campaign[$user_counter]"; + $DBIPaddress[$user_CIPct] = "$DBlive_server_ip[$user_counter]"; + $user_CIPct++; + } + $user_counter++; + $rec_count++; + } + $sthA->finish(); + + $event_string="LIVE AGENTS LOGGED IN: $user_counter"; + &event_logger; + + $user_CIPct = 0; + foreach(@DBIPcampaign) + { + $user_counter=0; + foreach(@DBlive_campaign) + { + if ( ($DBlive_campaign[$user_counter] =~ /$DBIPcampaign[$user_CIPct]/i) && ($DBlive_server_ip[$user_counter] =~ /$DBIPaddress[$user_CIPct]/i) ) + { + $DBIPcount[$user_CIPct]++ + } + $user_counter++; + } + + ### grab the dial_level and multiply by active agents to get your goalcalls + $DBIPadlevel[$user_CIPct]=0; + $stmtA = "SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten,closer_campaigns FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBIPadlevel[$user_CIPct] = "$aryA[0]"; + $DBIPcalltime[$user_CIPct] = "$aryA[1]"; + $DBIPdialtimeout[$user_CIPct] = "$aryA[2]"; + $DBIPdialprefix[$user_CIPct] = "$aryA[3]"; + $DBIPcampaigncid[$user_CIPct] = "$aryA[4]"; + $DBIPactive[$user_CIPct] = "$aryA[5]"; + $DBIPvdadexten[$user_CIPct] = "$aryA[6]"; + $DBIPclosercamp[$user_CIPct] = "$aryA[7]"; + $rec_count++; + } + $sthA->finish(); + + $DBIPgoalcalls[$user_CIPct] = ($DBIPadlevel[$user_CIPct] * $DBIPcount[$user_CIPct]); + if ($DBIPactive[$user_CIPct] =~ /N/) {$DBIPgoalcalls[$user_CIPct] = 0;} + $DBIPgoalcalls[$user_CIPct] = sprintf("%.0f", $DBIPgoalcalls[$user_CIPct]); + + $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: agents: $DBIPcount[$user_CIPct] dial_level: $DBIPadlevel[$user_CIPct]"; + &event_logger; + + $active_line_counter=0; + $active_line_goal=0; + ### see how many total VDAD calls are going on right now for max limiter + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $active_line_counter = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + + ### see how many calls are alrady active per campaign per server and + ### subtract that number from goalcalls to determine how many new + ### calls need to be placed in this loop + if ($DBIPcampaign[$user_CIPct] =~ /CLOSER/) + { + if (length($DBIPclosercamp[$user_CIPct]) > 2) + { + $DBIPclosercamp[$user_CIPct] =~ s/^ | -$//gi; + $DBIPclosercamp[$user_CIPct] =~ s/ /','/gi; + $DBIPclosercamp[$user_CIPct] = "'$DBIPclosercamp[$user_CIPct]'"; + } + else {$DBIPclosercamp[$user_CIPct]=''} + + $campaign_query = "( (call_type='IN' and campaign_id IN($DBIPclosercamp[$user_CIPct])) or (campaign_id='$DBIPcampaign[$user_CIPct]' and call_type='OUT') )"; + } + else {$campaign_query = "(campaign_id='$DBIPcampaign[$user_CIPct]' and call_type='OUT')";} + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where $campaign_query and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBIPexistcalls[$user_CIPct] = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + + $DBIPmakecalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]); + $MVT_msg = ''; + $active_line_goal = ($active_line_counter + $DBIPmakecalls[$user_CIPct]); + if ($active_line_goal > $max_vicidial_trunks) + { + $MVT_msg = "MVT override: $max_vicidial_trunks"; + $DBIPmakecalls[$user_CIPct] = ($max_vicidial_trunks - $active_line_counter); + } + $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: Calls to place: $DBIPmakecalls[$user_CIPct] ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]) $MVT_msg"; + &event_logger; + + $user_CIPct++; + } + + ############################################################################### + ###### second lookup leads and place calls for each campaign/server_ip + ###### go one lead at a time and place the call by inserting a record into vicidial_manager + ############################################################################### + + $user_CIPct = 0; + foreach(@DBIPcampaign) + { + $event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: CALLING"; + &event_logger; + $call_CMPIPct=0; + $lead_id_call_list='|'; + my $UDaffected_rows=0; + if ($call_CMPIPct < $DBIPmakecalls[$user_CIPct]) + { + $stmtA = "UPDATE vicidial_hopper set status='QUEUE', user='VDAD_$server_ip' where campaign_id='$DBIPcampaign[$user_CIPct]' and status='READY' order by hopper_id LIMIT $DBIPmakecalls[$user_CIPct]"; + print "|$stmtA|\n"; + $UDaffected_rows = $dbhA->do($stmtA); + print "hopper rows updated to QUEUE: |$UDaffected_rows|\n"; + + if ($UDaffected_rows) + { + $lead_id=''; $phone_code=''; $phone_number=''; $called_count=''; + while ($call_CMPIPct < $UDaffected_rows) + { + $stmtA = "SELECT lead_id FROM vicidial_hopper where campaign_id='$DBIPcampaign[$user_CIPct]' and status='QUEUE' and user='VDAD_$server_ip' LIMIT 1"; + print "|$stmtA|\n"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $lead_id = "$aryA[0]"; + $rec_count++; + } + $sthA->finish(); + + if ($lead_id_call_list =~ /\|$lead_id\|/) + { + print "!!!!!!!!!!!!!!!!duplicate lead_id for this run: |$lead_id| $lead_id_call_list\n"; + open(DUPout, ">>/home/cron/VDAD_DUPLICATE.$file_date") + || die "Can't open /home/cron/VDAD_DUPLICATE.$file_date: $!\n"; + print DUPout "$now_date-----$lead_id_call_list-----$lead_id\n"; + close(DUPout); + } + else + { + $stmtA = "UPDATE vicidial_hopper set status='INCALL' where lead_id='$lead_id'"; + print "|$stmtA|\n"; + $UQaffected_rows = $dbhA->do($stmtA); + print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n"; + + $stmtA = "SELECT * FROM vicidial_list where lead_id='$lead_id';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $gmt_offset_now = "$aryA[8]"; + $called_since_last_reset = "$aryA[9]"; + $phone_code = "$aryA[10]"; + $phone_number = "$aryA[11]"; + $called_count = "$aryA[30]"; + + $rec_countCUSTDATA++; + $rec_count++; + } + $sthA->finish(); + + if ($rec_countCUSTDATA) + { + ### update called_count + $called_count++; + if ($called_since_last_reset =~ /^Y/) + { + if ($called_since_last_reset =~ /^Y$/) {$CSLR = 'Y1';} + else + { + $called_since_last_reset =~ s/^Y//gi; + $called_since_last_reset++; + $CSLR = "Y$called_since_last_reset"; + } + } + else {$CSLR = 'Y';} + + $stmtA = "UPDATE vicidial_list set called_since_last_reset='$CSLR', called_count='$called_count',user='VDAD' where lead_id='$lead_id'"; + $affected_rows = $dbhA->do($stmtA); + + $stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'"; + $affected_rows = $dbhA->do($stmtA); + + $CCID_on=0; $CCID=''; + $local_DEF = 'Local/'; + $local_AMP = '@'; + $Local_out_prefix = '9'; + $Local_dial_timeout = '60'; + if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];} + $Local_dial_timeout = ($Local_dial_timeout * 1000); + if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";} + if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";} + else {$VDAD_dial_exten = "$answer_transfer_agent";} + + if (length($DBIPcampaigncid[$user_CIPct]) > 6) {$CCID = "$DBIPcampaigncid[$user_CIPct]"; $CCID_on++;} + if ($DBIPdialprefix[$user_CIPct] =~ /x/i) {$Local_out_prefix = '';} + + if ($RECcount) + { + if ( (length($RECprefix)>0) && ($called_count < $RECcount) ) + {$Local_out_prefix .= "$RECprefix";} + } + $PADlead_id = sprintf("%09s", $lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);} + + $lead_id_call_list .= "$lead_id|"; + + ### use manager middleware-app to connect the next call to the meetme room + # VmmddhhmmssLLLLLLLLL + $VqueryCID = "V$CIDdate$PADlead_id"; + if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";} + else {$CIDstring = "$VqueryCID";} + + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$DBIPaddress[$user_CIPct]','','Originate','$VqueryCID','Exten: $VDAD_dial_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','')"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| number call dialed|$DBIPcampaign[$user_CIPct]|$VqueryCID|$stmtA|$gmt_offset_now|"; + &event_logger; + + ### insert a SENT record to the vicidial_auto_calls table + $stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$DBIPaddress[$user_CIPct]','$DBIPcampaign[$user_CIPct]','SENT','$lead_id','$VqueryCID','$phone_code','$phone_number','$SQLdate','OUT')"; + $affected_rows = $dbhA->do($stmtA); + + ### sleep for a tenth of a second to not flood the server with new calls + usleep(1*100*1000); + + } + } + $call_CMPIPct++; + } + } + + } + + $user_CIPct++; + } + + + + + + + + &get_time_now; + + ############################################################################### + ###### third we will grab the callerids of the vicidial_auto_calls records and check for dead calls + ###### we also check to make sure that it isn't a call that has been transferred, + ###### if it has been we need to leave the vicidial_list status alone + ############################################################################### + + @KLcallerid = @MT; + @KLserver_ip = @MT; + @KLchannel = @MT; + $kill_vac=0; + + $stmtA = "SELECT callerid,server_ip,channel,uniqueid FROM vicidial_auto_calls where server_ip='$server_ip' order by call_time;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + $kill_vac=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $KLcallerid[$kill_vac] = "$aryA[0]"; + $KLserver_ip[$kill_vac] = "$aryA[1]"; + $KLchannel[$kill_vac] = "$aryA[2]"; + $KLuniqueid[$kill_vac] = "$aryA[3]"; + $kill_vac++; + $rec_count++; + } + $sthA->finish(); + + $kill_vac=0; + foreach(@KLcallerid) + { + if (length($KLserver_ip[$kill_vac]) > 7) + { + $end_epoch=0; $CLuniqueid=''; + + $stmtA = "SELECT end_epoch,uniqueid FROM call_log where caller_code='$KLcallerid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $end_epoch = "$aryA[0]"; + $CLuniqueid = "$aryA[1]"; + $rec_count++; + } + $sthA->finish(); + + if ( (length($KLuniqueid[$kill_vac]) > 15) && (length($CLuniqueid) < 15) ) + { + $stmtA = "SELECT end_epoch,uniqueid FROM call_log where uniqueid='$KLuniqueid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $end_epoch = "$aryA[0]"; + $CLuniqueid = "$aryA[1]"; + $rec_count++; + } + $sthA->finish(); + } + if ($end_epoch > 1000) + { + $CLlead_id=''; $auto_call_id=''; $CLstatus=''; $CLcampaign_id=''; $CLphone_number=''; $CLphone_code=''; + + $stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code FROM vicidial_auto_calls where callerid='$KLcallerid[$kill_vac]'"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $auto_call_id = "$aryA[0]"; + $CLlead_id = "$aryA[1]"; + $CLphone_number = "$aryA[2]"; + $CLstatus = "$aryA[3]"; + $CLcampaign_id = "$aryA[4]"; + $CLphone_code = "$aryA[5]"; + $rec_count++; + } + $sthA->finish(); + + $stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'"; + # $stmtA = "UPDATE vicidial_auto_calls set status='PAUSED' where callerid='$KLcallerid[$kill_vac]'"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| dead call vac deleted|$auto_call_id|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|"; + &event_logger; + + if ($CLstatus !~ /XFER|CLOSER/) + { + if ($CLstatus =~ /BUSY/) {$CLnew_status = 'B';} + else + { + if ($CLstatus =~ /DISCONNECT/) {$CLnew_status = 'DC';} + else {$CLnew_status = 'NA';} + } + if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';} + else + { + $end_epoch = ($now_date_epoch + 1); + $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','$CLnew_status','$CLphone_code','$CLphone_number','VDAD','N','1','$end_epoch')"; + if($M){print STDERR "\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|$affected_rows|"; + &event_logger; + + } + + $stmtA = "UPDATE vicidial_list set status='$CLnew_status' where lead_id='$CLlead_id'"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| dead call vac lead marked $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|"; + &event_logger; + + $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| dead call vla agent PAUSED $affected_rows|$CLlead_id|$CLphone_number|$CLstatus|"; + &event_logger; + } + else + { + $event_string = "| dead call vac XFERd do nothing|$CLlead_id|$CLphone_number|$CLstatus|"; + &event_logger; + } + } + } + $kill_vac++; + } + + + + ### pause agents that have disconnected or closed their apps over 30 seconds ago + $stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED')"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| lagged call vla agent PAUSED $affected_rows|$PDtsSQLdate|$BDtsSQLdate|$tsSQLdate|"; + &event_logger; + + if ($affected_rows > 0) + { + @VALOuser=@MT; @VALOcampaign=@MT; @VALOtimelog=@MT; @VALOextension=@MT; + $logcount=0; + $stmtA = "SELECT user,campaign_id,last_update_time,extension FROM vicidial_live_agents where server_ip='$server_ip' and status = 'PAUSED' and random_id='10' order by last_update_time desc limit $affected_rows"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + $rec_countCUSTDATA=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VALOuser[$logcount] = "$aryA[0]"; + $VALOcampaign[$logcount] = "$aryA[1]"; + $VALOtimelog[$logcount] = "$aryA[2]"; + $VALOextension[$logcount] = "$aryA[3]"; + $logcount++; + $rec_count++; + } + $sthA->finish(); + $logrun=0; + foreach(@VALOuser) + { + $stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch) values('$VALOuser[$logrun]','LOGOUT','$VALOcampaign[$logrun]','$SQLdate','$now_date_epoch');"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| lagged agent LOGOUT entry inserted $VALOuser[$logrun]|$VALOcampaign[$logrun]|$VALOextension[$logcount]|"; + &event_logger; + + $logrun++; + } + + } + + + ### delete call records that are SENT for over 3 minutes + $stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE')"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| lagged call vac agent DELETED $affected_rows|$XDSQLdate|"; + &event_logger; + + + + + + ############################################################################### + ###### last, wait for a little bit and repeat the loop + ############################################################################### + + ### sleep for 2 and a half seconds before beginning the loop again + usleep(1*$loop_delay*1000); + + $endless_loop--; + if($DB){print STDERR "\nloop counter: |$endless_loop|\n";} + + ### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program + if (-e '/home/cron/VDAD.kill') + { + unlink('/home/cron/VDAD.kill'); + $endless_loop=0; + $one_day_interval=0; + print "\nPROCESS KILLED MANUALLY... EXITING\n\n" + } + if ($endless_loop =~ /0$/) # run every ten cycles (about 25 seconds) + { + ### delete call records that are LIVE for over 10 minutes + $stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER')"; + $affected_rows = $dbhA->do($stmtA); + + $event_string = "| lagged call vac agent DELETED $affected_rows|$TDSQLdate|LIVE|"; + &event_logger; + + ### Grab Server values from the database in case they've changed + $stmtA = "SELECT max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBmax_vicidial_trunks = "$aryA[0]"; + $DBanswer_transfer_agent= "$aryA[1]"; + $DBSERVER_GMT = "$aryA[2]"; + $DBext_context = "$aryA[3]"; + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBext_context) {$ext_context = $DBext_context;} + $rec_count++; + } + $sthA->finish(); + + $event_string = "| updating server parameters $max_vicidial_trunks|$answer_transfer_agent|$SERVER_GMT|$ext_context|"; + &event_logger; + + &get_time_now; + + #@psoutput = `/bin/ps -f --no-headers -A`; + @psoutput = `/bin/ps -o "%p %a" --no-headers -A`; + + $running_listen = 0; + + $i=0; + foreach (@psoutput) + { + chomp($psoutput[$i]); + + @psline = split(/\/usr\/bin\/perl /,$psoutput[$i]); + + if ($psline[1] =~ /AST_manager_li/) {$running_listen++;} + + $i++; + } + + if (!$running_listen) + { + $endless_loop=0; + $one_day_interval=0; + print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n"; + } + + if($DB){print "checking to see if listener is dead |$running_listen|\n";} + } + + $bad_grabber_counter=0; + + + } + + + if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";} + + $event_string='HANGING UP|'; + &event_logger; + + $one_day_interval--; + +} + + $event_string='CLOSING DB CONNECTION|'; + &event_logger; + + + $dbhA->disconnect(); + + + if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";} + + +exit; + + + + + + + + + + + + + +sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes +{ +$secX = time(); + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX); + $LOCAL_GMT_OFF = $SERVER_GMT; + $LOCAL_GMT_OFF_STD = $SERVER_GMT; + if ($isdst) {$LOCAL_GMT_OFF++;} + +$GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600)); + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now); + if ($hour < 10) {$hour = "0$hour";} + if ($min < 10) {$min = "0$min";} + + if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";} + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$hour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$file_date = "$year-$mon-$mday"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + +$BDtarget = ($secX - 10); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + +$PDtarget = ($secX - 30); +($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget); +$Pyear = ($Pyear + 1900); +$Pmon++; +if ($Pmon < 10) {$Pmon = "0$Pmon";} +if ($Pmday < 10) {$Pmday = "0$Pmday";} +if ($Phour < 10) {$Phour = "0$Phour";} +if ($Pmin < 10) {$Pmin = "0$Pmin";} +if ($Psec < 10) {$Psec = "0$Psec";} + $PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec"; + +$XDtarget = ($secX - 120); +($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget); +$Xyear = ($Xyear + 1900); +$Xmon++; +if ($Xmon < 10) {$Xmon = "0$Xmon";} +if ($Xmday < 10) {$Xmday = "0$Xmday";} +if ($Xhour < 10) {$Xhour = "0$Xhour";} +if ($Xmin < 10) {$Xmin = "0$Xmin";} +if ($Xsec < 10) {$Xsec = "0$Xsec";} + $XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec"; + +$TDtarget = ($secX - 600); +($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget); +$Tyear = ($Tyear + 1900); +$Tmon++; +if ($Tmon < 10) {$Tmon = "0$Tmon";} +if ($Tmday < 10) {$Tmday = "0$Tmday";} +if ($Thour < 10) {$Thour = "0$Thour";} +if ($Tmin < 10) {$Tmin = "0$Tmin";} +if ($Tsec < 10) {$Tsec = "0$Tsec";} + $TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec"; + +} + + + + + +sub event_logger +{ + +if ($DB) {print "$now_date|$event_string|\n";} + ### open the log file for writing ### + open(Lout, ">>$VDADLOGfile") + || die "Can't open $VDADLOGfile: $!\n"; + + print Lout "$now_date|$event_string|\n"; + + close(Lout); + +$event_string=''; +}