diff --git a/agc_2-X/trunk/docs/BASE_INSTALL.txt b/agc_2-X/trunk/docs/BASE_INSTALL.txt index ba15d05a..400129b1 100644 --- a/agc_2-X/trunk/docs/BASE_INSTALL.txt +++ b/agc_2-X/trunk/docs/BASE_INSTALL.txt @@ -1,4 +1,4 @@ -Asterisk/astguiclient install from existing server. v.2.0.1 2006-09-XX +Asterisk/astguiclient install from existing server. v.2.0.1 2006-09-15 By the astGUIclient group astguiclient@eflo.net diff --git a/agc_2-X/trunk/docs/PREDICTIVE.txt b/agc_2-X/trunk/docs/PREDICTIVE.txt index 4dd383e9..716b9543 100644 --- a/agc_2-X/trunk/docs/PREDICTIVE.txt +++ b/agc_2-X/trunk/docs/PREDICTIVE.txt @@ -19,7 +19,7 @@ for each campaign. This information is gathered by the AST_VDauto_dial.pl script as it runs through each loop every 2.5-3.0 seconds. This data is used only for Blended CLOSER campaigns doing Predictive dialing and for the timeonVDADall realtime campaign reports. The data gathered in this script are all averages of -the last 60 seconds of agent and queue activity: +the last 15 and 60 seconds of agent and queue activity: 1. The average number of agents that are logged into the campaign across one minute 2. The average number of calls waiting to be transferred to an agent @@ -127,5 +127,5 @@ in your crontab running every minute: * * * * * /usr/share/astguiclient/ADMIN_keepalive_AST_VDadapt.pl -NOTE: With Predictive dialing the dial_level will never drop below 1.0. +NOTE: With Predictive dialing, the dial_level will never drop below 1.0. diff --git a/agc_2-X/trunk/docs/README.txt b/agc_2-X/trunk/docs/README.txt index f6e287c6..ee8c06f5 100644 --- a/agc_2-X/trunk/docs/README.txt +++ b/agc_2-X/trunk/docs/README.txt @@ -673,7 +673,7 @@ UPGRADE NOTES: LANG_agc.zip and LANG_admin.zip files and can be unzipped into your webroot directory. Make sure you check the dbconnect.php file in each directory. * if upgrading from 1.1.10 run the upgrade_1.1.11.sql script in MySQL - (\. astguiclientastguiclient/upgrade_1.1.11.sql) + (\. astguiclient/upgrade_1.1.11.sql) 1.1.12 - Twenty-Fifth public release - 2006-06-22 - Security enhancements of PHP scripts to reduce SQL-injection and other threats @@ -706,7 +706,7 @@ UPGRADE NOTES: campaign in VICIDIAL in MySQL: (INSERT INTO vicidial_campaign_stats (campaign_id) values('campaignname');) -2.0.1 - Twenty-Sixth public release - 2006-09-XX +2.0.1 - Twenty-Sixth public release - 2006-09-15 - Changed all Perl script to use DBI instead of Net::MySQL - Completely new interactive install script with new astguiclient.conf file - Ability to turn off or on logging of server scripts @@ -715,6 +715,6 @@ UPGRADE NOTES: - Added a Predictive outbound dialing algorithm with many user-defined settings - Wrote new BASE_INSTALL.txt doc for simple install and added sample conf files - Many other changes and bug fixes listed in the TODO Wiki webpage: - http://www.eflo.net/VICIDIALwiki/index.php/TODO:current + http://www.eflo.net/VICIDIALwiki/index.php/TODO:2.0.1 UPGRADE NOTES: * if upgrading from 1.1.12 you need to follow instructions in the UPGRADE doc diff --git a/agc_2-X/trunk/docs/REQUIREMENTS.txt b/agc_2-X/trunk/docs/REQUIREMENTS.txt index 41fcbfe5..b713a780 100644 --- a/agc_2-X/trunk/docs/REQUIREMENTS.txt +++ b/agc_2-X/trunk/docs/REQUIREMENTS.txt @@ -3,7 +3,7 @@ recommended that you read the SCRATCH_INSTALL doc for more information on installing the package properly. Requirements for installing astGUIclient/VICIDIAL on an Asterisk server: -- Asterisk 1.2.11 recommended but will work with older versions +- Asterisk 1.2.12.1 recommended but will work with older versions - Zap trunks(T1/E1 or PSTN lines), IAX2 trunks or SIP trunks required - If using VOIP trunks and VICIDIAL auto-dial, you must have trunks registered - You must have a zaptel timer like a PSTN/T1/E1 card or ztdummy diff --git a/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt b/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt index 602359cc..845a4aa7 100644 --- a/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt +++ b/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt @@ -1,4 +1,4 @@ -Asterisk/astguiclient install from scratch. v.2.0.1 2006-09-XX +Asterisk/astguiclient install from scratch. v.2.0.1 2006-09-15 By the astGUIclient group astguiclient@eflo.net **** IMPORTANT - In order for vicidial/astguiclient to function correctly please diff --git a/agc_2-X/trunk/docs/VICIDIAL.txt b/agc_2-X/trunk/docs/VICIDIAL.txt index d69ab970..77592929 100644 --- a/agc_2-X/trunk/docs/VICIDIAL.txt +++ b/agc_2-X/trunk/docs/VICIDIAL.txt @@ -1,3 +1,4 @@ +# VICIDIAL.txt - description of the vicidial call center system # pronounced (VEE-CHEE DIAL) This system was initially created to fill the need of a customer service group @@ -13,7 +14,6 @@ Features: - Ability to set a campaign to auto-dial and send live calls to available agents - Ability to dial predictively in a campaign with an adaptive dialing algorithm - Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server -- All calls are logged and statuses of calls are logged as well as agent time breakdowns - Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server - Ability to open a custom web page with user data from the call per campaign - Ability to autodial campaigns to start with a simple IVR then direct to agent @@ -21,25 +21,27 @@ Features: - Ability to send a dropped call to a voicemail box per campaign if no agent is available - Ability to set outbound CallerID per campaign - Ability to take inbound calls grabbing CallerID -- Ability to function as an ACD for inbound and closer calls +- Ability to function as an ACD for inbound and fronter/closer verification calls - Ability to have an agent take both inbound and outbound calls in one session(blended) - Ability for agents to log in remotely and have calls redirected to any phone number - Ability to start and stop recording an agent's calls at any time - Ability to automatically record all calls - Ability to call upto two other customer numbers for the same lead -- Ability to schedule a callback with a customer as either any agent or agent specific -- Faster dispositioning of calls with agent key-binding (HotKeys) -- Ability to add custom call dispositions per campaign -- Dialing with custom TimeZone restrictions including per state and per weekday -- Dialing with Answering Machine Detection, also playing a message for AM calls +- Ability to schedule a callback with a customer as either any-agent or agent-specific - Ability in Manual dial mode to preview leads before dialing - Ability for agents to be logged in remotely anywhere with just a phone and a web browser -- Multiple campaigns and lead-lists are possible -- Recycling of Busy calls at a specified interval without resetting a list +- Faster dispositioning of calls with agent key-binding (HotKeys) +- Definable Agent Wrapup-time per campaign +- Ability to add custom call dispositions per campaign - Ability to use custom database queries in campaign dialing +- Recycling of Busy calls at a specified interval without resetting a list +- Dialing with custom TimeZone restrictions including per state and per day-of-the-week +- Dialing with Answering Machine Detection, also playing a message for AM calls +- Multiple campaigns and lead-lists are possible - Option of a drop timer with safe-harbor message for FTC compliance +- Variable Drop call percentage when dialing predictively for FTC compliance - Internal DNC list can optionally be activated per campaign -- Definable Wrapup-time per campaign +- All calls are logged and statuses of calls are logged as well as agent time breakdowns - Load Balancing across multiple inbound or outbound Asterisk servers is possible - Several real-time and summary reports available - Real-time campaign display screens @@ -49,10 +51,9 @@ Features: - Ability to set user levels and permissions for certain features - Ability for managers to listen-in on agent conversations - Ability for managers to enter conversations with agents and customers -- Each user has their own login - Web-based administration - Client web-app and admin web pages available in English, Spanish, Greek and German -- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Portuguese and Brazillian Portuguese +- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese - Admin web pages available in English, Spanish, Greek and German Required components: diff --git a/agc_2-X/trunk/version b/agc_2-X/trunk/version index 336a5d31..10bf840e 100644 --- a/agc_2-X/trunk/version +++ b/agc_2-X/trunk/version @@ -1 +1 @@ -2.0.1b2 \ No newline at end of file +2.0.1 \ No newline at end of file