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added callback information display frame for previous ANYONE callbacks within vicidial.php

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git-svn-id: svn://192.168.202.10@249 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2006-09-06 16:15:03 +00:00
parent 583501c483
commit 310310edb2
3 changed files with 134 additions and 22 deletions
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agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.txt
+5 -4
View File
@@ -14,7 +14,6 @@ Maximum Adapt Dial Level -<\/B> This field is where you set the limit of the lim
Latest Server Time -<\/B> This field is only used by the ADAPT_TAPERED dial method. You should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9PM server time. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling
Adapt Intensity Modifier -<\/B> This field is used to adjust the predictive intensity either higher or lower. The higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. The lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. Default is 0. This field is not used by the MANUAL or RATIO dial methods
Dial Level Difference Target -<\/B> This field is used to define whether you want to target having a specific number of agents waiting for calls or calls waiting for agents. For example if you would always like to have on average one agent free to take calls immediately you would set this to -1, if you would like to target always having one call on hold waiting for an agent you would set this to 1. Default is 0. This field is not used by the MANUAL or RATIO dial methods
System Performance
Server Logs
AGI Output
@@ -31,9 +30,11 @@ Dial Level Difference Target
############################################################ CLIENT
Previous Callback Information||
Last Call: ||
CallBack: ||
Agent: ||
Comments: ||
############################################################ ADMIN Manual
agc_2-X/trunk/www/agc/vdc_db_query.php
+54 -2
View File
@@ -108,9 +108,11 @@
# 60623-1414 - Fixed variable filter for phone_code and fixed manual dial logic
# 60821-1600 - Added ability to omit the phone code on vicidial lead dialing
# 60821-1647 - Added ability to not delete sessions at logout
# 60906-1124 - Added lookup and sending of callback data for CALLBK calls
#
$version = '2.0.36';
$build = '60821-1647';
$version = '2.0.37';
$build = '60906-1124';
require("dbconnect.php");
@@ -498,6 +500,27 @@ if ($ACTION == 'manDiaLnextCaLL')
$called_count++;
##### if lead is a callback, grab the callback comments
$CBentry_time = '';
$CBcallback_time = '';
$CBuser = '';
$CBcomments = '';
if (ereg("CALLBK",$dispo))
{
$stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$cb_record_ct = mysql_num_rows($rslt);
if ($cb_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
$CBentry_time = trim("$row[0]");
$CBcallback_time = trim("$row[1]");
$CBuser = trim("$row[2]");
$CBcomments = trim("$row[3]");
}
}
### flag the lead as called and change it's status to INCALL
$stmt = "UPDATE vicidial_list set status='INCALL', called_since_last_reset='Y', called_count='$called_count',user='$user' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
@@ -582,6 +605,10 @@ if ($ACTION == 'manDiaLnextCaLL')
$LeaD_InfO .= $security . "\n";
$LeaD_InfO .= $comments . "\n";
$LeaD_InfO .= $called_count . "\n";
$LeaD_InfO .= $CBentry_time . "\n";
$LeaD_InfO .= $CBcallback_time . "\n";
$LeaD_InfO .= $CBuser . "\n";
$LeaD_InfO .= $CBcomments . "\n";
echo $LeaD_InfO;
@@ -1076,6 +1103,27 @@ if ($ACTION == 'VDADcheckINCOMING')
$called_count = trim("$row[30]");
}
##### if lead is a callback, grab the callback comments
$CBentry_time = '';
$CBcallback_time = '';
$CBuser = '';
$CBcomments = '';
if (ereg("CALLBK",$dispo))
{
$stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$cb_record_ct = mysql_num_rows($rslt);
if ($cb_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
$CBentry_time = trim("$row[0]");
$CBcallback_time = trim("$row[1]");
$CBuser = trim("$row[2]");
$CBcomments = trim("$row[3]");
}
}
### update the lead status to INCALL
$stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
@@ -1215,6 +1263,10 @@ if ($ACTION == 'VDADcheckINCOMING')
$LeaD_InfO .= $security . "\n";
$LeaD_InfO .= $comments . "\n";
$LeaD_InfO .= $called_count . "\n";
$LeaD_InfO .= $CBentry_time . "\n";
$LeaD_InfO .= $CBcallback_time . "\n";
$LeaD_InfO .= $CBuser . "\n";
$LeaD_InfO .= $CBcomments . "\n";
echo $LeaD_InfO;
agc_2-X/trunk/www/agc/vicidial.php
+75 -16
View File
@@ -124,6 +124,7 @@
# 60821-1643 - Added no_delete_sessions option to not delete sessions
# 60822-0512 - Changed phone number fields to be maxlength of 12
# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
# 60906-1152 - Added Previous CallBack info display span
#
require("dbconnect.php");
@@ -169,8 +170,8 @@ if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
$forever_stop=0;
$version = '2.0.97';
$build = '60829-1531';
$version = '2.0.98';
$build = '60906-1152';
if ($force_logout)
{
@@ -206,7 +207,7 @@ $local_consult_xfers = '1'; # set to 1 to send consultative transfers from origi
$clientDST = '1'; # set to 1 to check for DST on server for agent time
$no_delete_sessions = '0'; # set to 1 to not delete sessions at logout
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
$TEST_all_statuses = '1'; # TEST variable allows all statuses in dispo screen
# options now set in DB:
#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers
@@ -1386,6 +1387,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var no_delete_sessions = '<? echo $no_delete_sessions ?>';
var webform_session = '<? echo $webform_sessionname ?>';
var local_consult_xfers = '<? echo $local_consult_xfers ?>';
var CBentry_time = '';
var CBcallback_time = '';
var CBuser = '';
var CBcomments = '';
var DiaLControl_auto_HTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\"Pause\"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
@@ -2731,6 +2736,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.vicidial_form.called_count.value = MDnextResponse_array[27];
previous_called_count = MDnextResponse_array[27];
previous_dispo = MDnextResponse_array[2];
CBentry_time = MDnextResponse_array[28];
CBcallback_time = MDnextResponse_array[29];
CBuser = MDnextResponse_array[30];
CBcomments = MDnextResponse_array[31];
lead_dial_number = document.vicidial_form.phone_number.value;
document.getElementById("MainStatuSSpan").innerHTML = " Calling: " + document.vicidial_form.phone_number.value + " UID: " + MDnextCID + " &nbsp; " + man_status;
@@ -2796,6 +2805,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CALLBACK </B>";
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Last Call: </b>" + CBentry_time;
document.getElementById("CBcommentsBoxB").innerHTML = "<b>CallBack: </b>" + CBcallback_time;
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent: </b>" + CBuser;
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comments: </b><br>" + CBcomments;
showDiv('CBcommentsBox');
}
var regWFAvars = new RegExp("\\?","ig");
@@ -3294,6 +3308,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
document.vicidial_form.comments.value = check_VDIC_array[30];
document.vicidial_form.called_count.value = check_VDIC_array[31];
CBentry_time = check_VDIC_array[32];
CBcallback_time = check_VDIC_array[33];
CBuser = check_VDIC_array[34];
CBcomments = check_VDIC_array[35];
lead_dial_number = document.vicidial_form.phone_number.value;
document.getElementById("MainStatuSSpan").innerHTML = " Incoming: " + document.vicidial_form.phone_number.value + " UID: " + CIDcheck + " &nbsp; " + VDIC_fronter;
@@ -3302,6 +3320,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CALLBACK </B>";
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Last Call: </b>" + CBentry_time;
document.getElementById("CBcommentsBoxB").innerHTML = "<b>CallBack: </b>" + CBcallback_time;
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agent: </b>" + CBuser;
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comments: </b><br>" + CBcomments;
showDiv('CBcommentsBox');
}
if (VDIC_data_VDIG[1].length > 0)
@@ -4045,6 +4068,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\">minimize</a>";
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\">Hangup Again</a>";
CBcommentsBoxhide();
AgentDispoing = 0;
if (wrapup_waiting == 0)
@@ -4553,6 +4578,22 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
// ################################################################################
// Hide the CBcommentsBox span upon click
function CBcommentsBoxhide()
{
CBentry_time = '';
CBcallback_time = '';
CBuser = '';
CBcomments = '';
document.getElementById("CBcommentsBoxA").innerHTML = "";
document.getElementById("CBcommentsBoxB").innerHTML = "";
document.getElementById("CBcommentsBoxC").innerHTML = "";
document.getElementById("CBcommentsBoxD").innerHTML = "";
hideDiv('CBcommentsBox');
}
// ################################################################################
// Populating the date field in the callback frame prior to submission
function CB_date_pick(taskdate)
@@ -4638,6 +4679,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (VICIDiaL_closer_login_checked==0)
{
hideDiv('NothingBox');
hideDiv('CBcommentsBox');
hideDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
hideDiv('MainXfeRBox');
@@ -5237,7 +5279,7 @@ echo "</head>\n";
<span id="CBstatusSpan">X ACTIVE CALLBACKS</span> <BR>
</font></span>
<span style="position:absolute;left:0px;top:0px;z-index:35;" id="CallBacKsLisTBox">
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="CallBacKsLisTBox">
<table border=1 bgcolor="#CCFFCC" width=650 height=460><TR><TD align=center VALIGN=top> CALLBACKS FOR AGENT <? echo $VD_login ?>:<BR>Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list.
<BR>
<div class="scroll_callback" id="CallBacKsLisT"></div>
@@ -5248,7 +5290,7 @@ echo "</head>\n";
</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:36;" id="NeWManuaLDiaLBox">
<span style="position:absolute;left:0px;top:0px;z-index:37;" id="NeWManuaLDiaLBox">
<table border=1 bgcolor="#CCFFCC" width=650 height=460><TR><TD align=center VALIGN=top> NEW MANUAL DIAL LEAD FOR <? echo "$VD_login in campaign $VD_campaign" ?>:<BR><BR>Enter information below for the new lead you wish to call.
<BR>
<?
@@ -5344,7 +5386,24 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:12px;z-index:24;" id="NoneInSessionBox">
<span style="position:absolute;left:5px;top:310px;z-index:24;" id="CBcommentsBox">
<table border=0 bgcolor="#FFFFCC" width=620 height=70>
<TR bgcolor="#FFFF66">
<TD align=left><font class="sh_text"> Previous Callback Information: </font></td>
<TD align=right><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;">close</a> </font></td>
</tr><tr>
<TD><font class="sk_text">
<span id="CBcommentsBoxA"></span><BR>
<span id="CBcommentsBoxB"></span><BR>
<span id="CBcommentsBoxC"></span><BR>
</font></TD>
<TD width=320><font class="sk_text">
<span id="CBcommentsBoxD"></span>
</font></TD>
</TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:12px;z-index:25;" id="NoneInSessionBox">
<table border=1 bgcolor="#CCFFFF" width=600 height=500><TR><TD align=center> Noone is in your session: <span id="NoneInSessionID"></span><BR>
<a href="#" onclick="NoneInSessionOK();return false;">Go Back</a>
<BR><BR>
@@ -5352,7 +5411,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:25;" id="CustomerGoneBox">
<span style="position:absolute;left:0px;top:0px;z-index:26;" id="CustomerGoneBox">
<table border=1 bgcolor="#CCFFFF" width=650 height=500><TR><TD align=center> Customer has hung up: <span id="CustomerGoneChanneL"></span><BR>
<a href="#" onclick="CustomerGoneOK();return false;">Go Back</a>
<BR><BR>
@@ -5361,7 +5420,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:26;" id="WrapupBox">
<span style="position:absolute;left:0px;top:0px;z-index:27;" id="WrapupBox">
<table border=1 bgcolor="#CCFFCC" width=650 height=550><TR><TD align=center> Call Wrapup: <span id="WrapupTimer"></span> seconds remaining in wrapup<BR><BR>
<span id="WrapupMessage"><?=$wrapup_message ?></span>
<BR><BR>
@@ -5370,23 +5429,23 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:27;" id="LogouTBox">
<span style="position:absolute;left:0px;top:0px;z-index:28;" id="LogouTBox">
<table border=1 bgcolor="#FFFFFF" width=650 height=500><TR><TD align=center><BR><span id="LogouTBoxLink">LOGOUT</span></TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:70px;z-index:28;" id="DispoButtonHideA">
<span style="position:absolute;left:0px;top:70px;z-index:29;" id="DispoButtonHideA">
<table border=0 bgcolor="#CCFFCC" width=165 height=22><TR><TD align=center VALIGN=top></TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:138px;z-index:29;" id="DispoButtonHideB">
<span style="position:absolute;left:0px;top:138px;z-index:30;" id="DispoButtonHideB">
<table border=0 bgcolor="#CCFFCC" width=165 height=250><TR><TD align=center VALIGN=top>&nbsp;</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:30;" id="DispoButtonHideC">
<span style="position:absolute;left:0px;top:0px;z-index:31;" id="DispoButtonHideC">
<table border=0 bgcolor="#CCFFCC" width=650 height=47><TR><TD align=center VALIGN=top>Any changes made to the customer information below at this time will not be comitted, You must change customer information before you Hangup the call. </TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:31;" id="DispoSelectBox">
<span style="position:absolute;left:0px;top:0px;z-index:32;" id="DispoSelectBox">
<table border=1 bgcolor="#CCFFCC" width=650 height=460><TR><TD align=center VALIGN=top> DISPOSITION CALL :<span id="DispoSelectPhonE"></span> &nbsp; &nbsp; &nbsp; <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Hangup Again</a></span> &nbsp; &nbsp; &nbsp; <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()">minimize</a></span><BR>
<span id="DispoSelectContent"> End-of-call Disposition Selection </span>
<input type=hidden name=DispoSelection><BR>
@@ -5400,7 +5459,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</span>
<span style="position:absolute;left:0px;top:0px;z-index:32;" id="CallBackSelectBox">
<span style="position:absolute;left:0px;top:0px;z-index:33;" id="CallBackSelectBox">
<table border=1 bgcolor="#CCFFCC" width=650 height=460><TR><TD align=center VALIGN=top> Select a CallBack Date :<span id="CallBackDatE"></span><BR>
<input type=hidden name=CallBackDatESelectioN>
<input type=hidden name=CallBackTimESelectioN>
@@ -5443,7 +5502,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:33;" id="CloserSelectBox">
<span style="position:absolute;left:0px;top:0px;z-index:34;" id="CloserSelectBox">
<table border=1 bgcolor="#CCFFCC" width=650 height=460><TR><TD align=center VALIGN=top> CLOSER INBOUND GROUP SELECTION <BR>
<span id="CloserSelectContent"> Closer Inbound Group Selection </span>
<input type=hidden name=CloserSelectList><BR>
@@ -5454,7 +5513,7 @@ Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="A
</TD></TR></TABLE>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:34;" id="NothingBox">
<span style="position:absolute;left:0px;top:0px;z-index:35;" id="NothingBox">
<BUTTON Type=button name="inert_button"><img src="./images/blank.gif"></BUTTON>
<span id="DiaLLeaDPrevieWHide">Channel</span>
<span id="DiaLDiaLAltPhonEHide">Channel</span>