ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added User Maximum Inbound Calls Filters features

Browse Source 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2019-10-20 17:42:33 +00:00
parent ef88f9af15
commit 338153dd0c
12 changed files with 767 additions and 378 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+46 -18
View File
@@ -2683,6 +2683,8 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_call_finish';}
if ($CAMP_callorder =~ /oldest_inbound_call_start/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_time';}
if ($CAMP_callorder =~ /oldest_inbound_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_finish';}
if ($CAMP_callorder =~ /oldest_inbound_filtered_call_start/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_time_filtered';}
if ($CAMP_callorder =~ /oldest_inbound_filtered_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_finish_filtered';}
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
if ($CAMP_callorder =~ /fewest_calls_campaign/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_call_finish';}
@@ -3748,8 +3750,24 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$AGI->stream_file('sip-silence');
}
### gather user details for max calls and filtered settings
$max_inbound_calls=0;
$stmtA = "SELECT max_inbound_calls,max_inbound_filter_enabled,max_inbound_filter_ingroups FROM vicidial_users where user='$VDADuser';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsMIC=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02199'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArowsMIC > 0)
{
@aryA = $sthA->fetchrow_array;
$VU_max_inbound_calls = $aryA[0];
$VU_max_inbound_filter_enabled = $aryA[1];
$VU_max_inbound_filter_ingroups = $aryA[2];
}
### update calls_today for vicidial_live_inbound_agents ###
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
$calls_today_filteredSQL='';
$stmtA = "SELECT calls_today,calls_today_filtered from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -3758,34 +3776,38 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$calls_today = $aryA[0];
$calls_today = $aryA[0];
$calls_today_filtered = $aryA[1];
$calls_today++;
# if ($VU_max_inbound_filter_enabled > 0)
# {
# $VU_max_inbound_filter_ingroupsTEST = ",$VU_max_inbound_filter_ingroups,";
# if ($VU_max_inbound_filter_ingroups !~ /,$channel_group,/)
# {
# $calls_today_filtered++;
# $calls_today_filteredSQL = ",calls_today_filtered='$calls_today_filtered'";
# }
# }
# else
# {
# $calls_today_filtered++;
# $calls_today_filteredSQL = ",calls_today_filtered='$calls_today_filtered'";
# }
}
$sthA->finish();
if ($sthArows > 0)
{
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today',last_call_time=NOW() WHERE user='$VDADuser' and group_id='$channel_group';";
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today',last_call_time=NOW() $calls_today_filteredSQL WHERE user='$VDADuser' and group_id='$channel_group';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02070'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' $calls_today_filteredSQL WHERE user='$VDADuser' and group_id='$channel_group';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02071'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$calls_today_filtered|$VDADuser|$channel_group|"; &agi_output;}
}
##### BEGIN check for user max inbound calls #####
$max_inbound_calls=0;
$stmtA = "SELECT max_inbound_calls FROM vicidial_users where user='$VDADuser';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsMIC=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02199'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArowsMIC > 0)
{
@aryA = $sthA->fetchrow_array;
$VU_max_inbound_calls = $aryA[0];
}
$stmtA = "SELECT max_inbound_calls,max_inbound_calls_outcome FROM vicidial_campaigns where campaign_id='$log_campaign';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -3802,9 +3824,11 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
{
$max_inbound_calls = $CP_max_inbound_calls;
if ($VU_max_inbound_calls > 0)
{$max_inbound_calls = $VU_max_inbound_calls;}
{
$max_inbound_calls = $VU_max_inbound_calls;
}
$max_inbound_count=0;
$stmtA = "SELECT sum(calls_today) FROM vicidial_inbound_group_agents where user='$VDADuser' and group_type='C';";
$stmtA = "SELECT sum(calls_today),sum(calls_today_filtered) FROM vicidial_inbound_group_agents where user='$VDADuser' and group_type='C';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsVIGA=$sthA->rows;
@@ -3813,6 +3837,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
{
@aryA = $sthA->fetchrow_array;
$max_inbound_count = $aryA[0];
if ($VU_max_inbound_filter_enabled > 0)
{
$max_inbound_count = $aryA[1];
}
}
if ($max_inbound_count >= $max_inbound_calls)
{