release 1.1.12

git-svn-id: svn://192.168.202.10@10 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-07-07 15:30:10 +00:00
parent 8d319a6c2c
commit 398654d3d0
91 changed files with 4346 additions and 542 deletions
@@ -4,7 +4,8 @@ This system was initially created to fill the need of a customer service group
 being able to call up clients efficiently and without using a predictive dialer 
 that would potentially lose calls and alienate clients. Since then we have added 
 the ability to do limited predictive dialing alongside the traditional 
-one-call-at-a-time dialing.
+one-call-at-a-time dialing as well as the ability to take inbound calls and set
+up campaigns to do blended inbound and outbound at the same time.

 Features:
 - Ability for an agent to call clients in succession from a database through a web-client
@@ -17,22 +18,27 @@ Features:
 - Ability to autodial campaigns to start with a simple IVR then direct to agent
 - Ability to park the customer with custom music per campaign
 - Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to function as an ACD for inbound and closer calls
+- Ability to set outbound CallerID per campaign
 - Ability to take inbound calls grabbing CallerID
+- Ability to function as an ACD for inbound and closer calls
 - Ability to have an agent take both inbound and outbound calls in one session(blended)
 - Ability for agents to log in remotely and have calls redirected to any phone number
 - Ability to start and stop recording an agent's calls at any time
 - Ability to automatically record all calls
- Ability to call upto two other customer numbers in the same lead
+- Ability to call upto two other customer numbers for the same lead
 - Ability to schedule a callback with a customer as either any agent or agent specific
 - Faster dispositioning of calls with agent key-binding (HotKeys)
 - Ability to add custom call dispositions per campaign
- Dialing with TimeZone restrictions
+- Dialing with custom TimeZone restrictions including per state and per weekday
 - Dialing with Answering Machine Detection, also playing a message for AM calls
 - Ability in Manual dial mode to preview leads before dialing
- Ability agents to be logged in remotely anywhere with just a phone and a web browser
+- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
 - Multiple campaigns and lead-lists are possible
+- Recycling of Busy calls at a specified interval without resetting a list
 - Ability to use custom database queries in campaign dialing
+- Option of a drop timer with safe-harbor message for FTC compliance
+- Internal DNC list can optionally be activated per campaign
+- Definable Wrapup-time per campaign
 - Load Balancing across multiple inbound or outbound Asterisk servers is possible
 - Several real-time and summary reports available
 - Real-time campaign display screens
@@ -44,7 +50,9 @@ Features:
 - Ability for managers to enter conversations with agents and customers
 - Each user has their own login
 - Web-based administration
- Client web-app and admin web pages available in English and Spanish
+- Client web-app and admin web pages available in English, Spanish, Greek and German
+- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Portuguese and Brazillian Portuguese
+- Admin web pages available in English, Spanish, Greek and German

 Required components:
 - Asterisk server with Zap, IAX2 or SIP trunks