changed recording extension in vicidial.php
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info added new QC-related fields to admin.php added new QC_gather_records.pl script made several changes to the QC_process doc fixed ALL_inbound AGI voicemail bug git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -691,12 +691,12 @@ if (isset($_GET["qc_statuses"])) {$qc_statuses=$_GET["qc_statuses"];}
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elseif (isset($_POST["qc_statuses"])) {$qc_statuses=$_POST["qc_statuses"];}
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if (isset($_GET["qc_lists"])) {$qc_lists=$_GET["qc_lists"];}
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elseif (isset($_POST["qc_lists"])) {$qc_lists=$_POST["qc_lists"];}
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if (isset($_GET["campaign_shift_start_time"])) {$campaign_shift_start_time=$_GET["campaign_shift_start_time"];}
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elseif (isset($_POST["campaign_shift_start_time"])) {$campaign_shift_start_time=$_POST["campaign_shift_start_time"];}
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if (isset($_GET["campaign_shift_length"])) {$campaign_shift_length=$_GET["campaign_shift_length"];}
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elseif (isset($_POST["campaign_shift_length"])) {$campaign_shift_length=$_POST["campaign_shift_length"];}
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if (isset($_GET["campaign_day_start_time"])) {$campaign_day_start_time=$_GET["campaign_day_start_time"];}
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elseif (isset($_POST["campaign_day_start_time"])) {$campaign_day_start_time=$_POST["campaign_day_start_time"];}
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if (isset($_GET["qc_get_record_launch"])) {$qc_get_record_launch=$_GET["qc_get_record_launch"];}
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elseif (isset($_POST["qc_get_record_launch"])) {$qc_get_record_launch=$_POST["qc_get_record_launch"];}
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if (isset($_GET["qc_show_recording"])) {$qc_show_recording=$_GET["qc_show_recording"];}
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elseif (isset($_POST["qc_show_recording"])) {$qc_show_recording=$_POST["qc_show_recording"];}
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if (isset($_GET["qc_shift_id"])) {$qc_shift_id=$_GET["qc_shift_id"];}
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elseif (isset($_POST["qc_shift_id"])) {$qc_shift_id=$_POST["qc_shift_id"];}
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if (isset($_GET["qc_web_form_address"])) {$qc_web_form_address=$_GET["qc_web_form_address"];}
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elseif (isset($_POST["qc_web_form_address"])) {$qc_web_form_address=$_POST["qc_web_form_address"];}
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if (isset($_GET["qc_script"])) {$qc_script=$_GET["qc_script"];}
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@@ -930,8 +930,6 @@ $qc_user_level = ereg_replace("[^0-9]","",$qc_user_level);
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$qc_pass = ereg_replace("[^0-9]","",$qc_pass);
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$qc_finish = ereg_replace("[^0-9]","",$qc_finish);
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$qc_commit = ereg_replace("[^0-9]","",$qc_commit);
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$campaign_shift_start_time = ereg_replace("[^0-9]","",$campaign_shift_start_time);
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$campaign_day_start_time = ereg_replace("[^0-9]","",$campaign_day_start_time);
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$shift_start_time = ereg_replace("[^0-9]","",$shift_start_time);
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$timeclock_end_of_day = ereg_replace("[^0-9]","",$timeclock_end_of_day);
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$survey_xfer_exten = ereg_replace("[^0-9]","",$survey_xfer_exten);
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@@ -980,6 +978,7 @@ $tovdad_display = ereg_replace("[^NY]","",$tovdad_display);
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$campaign_allow_inbound = ereg_replace("[^NY]","",$campaign_allow_inbound);
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$disable_alter_custphone = ereg_replace("[^NY]","",$disable_alter_custphone);
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$display_queue_count = ereg_replace("[^NY]","",$display_queue_count);
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$qc_show_recording = ereg_replace("[^NY]","",$qc_show_recording);
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$qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled);
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@@ -1008,6 +1007,7 @@ $qc_script = ereg_replace("[^0-9a-zA-Z]","",$qc_script);
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$code = ereg_replace("[^0-9a-zA-Z]","",$code);
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$survey_no_response_action = ereg_replace("[^0-9a-zA-Z]","",$survey_no_response_action);
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$survey_ni_status = ereg_replace("[^0-9a-zA-Z]","",$survey_ni_status);
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$qc_get_record_launch = ereg_replace("[^0-9a-zA-Z]","",$qc_get_record_launch);
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### DIGITS and Dots
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$server_ip = ereg_replace("[^\.0-9]","",$server_ip);
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@@ -1099,6 +1099,7 @@ $afterhours_xfer_group = ereg_replace("[^-\_0-9a-zA-Z]","",$afterhours_xfer_grou
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$after_hours_action = ereg_replace("[^-\_0-9a-zA-Z]","",$after_hours_action);
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$alias_id = ereg_replace("[^-\_0-9a-zA-Z]","",$alias_id);
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$shift_id = ereg_replace("[^-\_0-9a-zA-Z]","",$shift_id);
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$qc_shift_id = ereg_replace("[^-\_0-9a-zA-Z]","",$qc_shift_id);
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$survey_first_audio_file = ereg_replace("[^-\_0-9a-zA-Z]","",$survey_first_audio_file);
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$survey_opt_in_audio_file = ereg_replace("[^-\_0-9a-zA-Z]","",$survey_opt_in_audio_file);
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$survey_ni_audio_file = ereg_replace("[^-\_0-9a-zA-Z]","",$survey_ni_audio_file);
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@@ -1165,7 +1166,6 @@ $queuemetrics_pass = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$queuemetrics_pas
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$after_hours_message_filename = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$after_hours_message_filename);
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$welcome_message_filename = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$welcome_message_filename);
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$onhold_prompt_filename = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$onhold_prompt_filename);
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$campaign_shift_length = ereg_replace("[^-\.\:\/\@\_0-9a-zA-Z]","",$campaign_shift_length);
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### ALPHA-NUMERIC and underscore and dash and slash and at and space and colon
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$vdc_header_date_format = ereg_replace("[^- \:\/\_0-9a-zA-Z]","",$vdc_header_date_format);
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@@ -1341,11 +1341,12 @@ $survey_camp_record_dir = ereg_replace(";","",$survey_camp_record_dir);
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# 80625-0032 - Added time/phone display format options to system settings
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# 80703-0124 - Added alter cust phone and api settings
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# 80715-1130 - Added Recycle leads limit count
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# 80719-1351 - Changed QC settings in campaigns and In-Groups
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#
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# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
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$admin_version = '2.0.5-135';
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$build = '80715-1130';
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$admin_version = '2.0.5-136';
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$build = '80719-1351';
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$STARTtime = date("U");
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$SQLdate = date("Y-m-d H:i:s");
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@@ -2796,24 +2797,19 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
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<B>QC Statuses -</B> This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review.
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<BR>
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<A NAME="vicidial_campaigns-qc_lists">
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<A NAME="vicidial_campaigns-qc_shift_id">
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<BR>
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<B>QC Lists -</B> This area is where you select which lists of leads should be gone over by the QC system. Place a check next to the list that you want QC to review.
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<B>QC Shift -</B> This is the shift timeframe used to pull QC records for a campaign. The days of the week are ignored for these functions.
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<BR>
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<A NAME="vicidial_campaigns-campaign_shift_start_time">
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<A NAME="vicidial_campaigns-qc_get_record_launch">
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<BR>
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<B>Campaign Shift Start Time -</B> This is the time that the campaign shift begins. Must only be numbers, 9:30 AM would be 0930.
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<B>QC Get Record Launch-</B> This allows one of the following actions to be triggered upon a QC agent receiving a new record.
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<BR>
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<A NAME="vicidial_campaigns-campaign_shift_length">
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<A NAME="vicidial_campaigns-qc_show_recording">
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<BR>
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<B>Campaign Shift Length -</B> This is the time in Hours and Minutes that the campaign shift lasts. 8 hours would be 08:00.
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<BR>
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<A NAME="vicidial_campaigns-campaign_day_start_time">
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<BR>
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<B>Campaign Day Start Time -</B> This is the time that the a new campaign day begins. Must only be numbers, 1:00 AM would be 0100.
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<B>QC Show Recording -</B> This allows for a recording that may be linked with the QC record to be display in the QC agent screen.
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<BR>
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<A NAME="vicidial_campaigns-qc_web_form_address">
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@@ -3100,6 +3096,41 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
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<BR>
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<B>In-Group Recording Filename -</B> This field will override the Campaign Recording Filenaming Scheme unless it is set to NONE. The allowed variables are CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT. The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this TESTCAMP_51020103108_3125551212. 50 char max. Default is NONE.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_enabled">
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<BR>
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<B>QC Enabled -</B> Setting this field to Y allows for the agent Quality Control features to work. Default is N.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_statuses">
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<BR>
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<B>QC Statuses -</B> This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_shift_id">
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<BR>
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<B>QC Shift -</B> This is the shift timeframe used to pull QC records for an inbound_group. The days of the week are ignored for these functions.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_get_record_launch">
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<BR>
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<B>QC Get Record Launch-</B> This allows one of the following actions to be triggered upon a QC agent receiving a new record.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_show_recording">
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<BR>
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<B>QC Show Recording -</B> This allows for a recording that may be linked with the QC record to be display in the QC agent screen.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_web_form_address">
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<BR>
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<B>QC WebForm Address -</B> This is the website address that a QC agent can go to when clicking on the WEBFORM link in the QC screen.
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<BR>
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<A NAME="vicidial_inbound_groups-qc_script">
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<BR>
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<B>QC Script -</B> This is the script that can be used by QC agents in the SCRIPT tab in the QC screen.
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<BR><BR><BR><BR>
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@@ -4472,7 +4503,7 @@ function user_auto()
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var user_field = document.getElementById("user");
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if (user_toggle.value < 1)
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{
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user_field.value = 'AUTOGENERATEZZZZZZZZ';
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user_field.value = 'AUTOGENERATEZZZ';
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user_field.disabled = true;
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user_toggle.value = 1;
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}
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@@ -5566,6 +5597,10 @@ if ($ADD=="2")
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{echo "<br>USER NOT ADDED - there is already a user in the system with this user number\n";}
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else
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{
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if (ereg('AUTOGENERA',$user))
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{
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$user = 'AUTOGENERA';
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}
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if ( (strlen($user) < 2) or (strlen($pass) < 2) or (strlen($full_name) < 2) or (strlen($user) > 10) )
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{
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echo "<br>USER NOT ADDED - Please go back and look at the data you entered\n";
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@@ -5794,7 +5829,7 @@ if ($ADD==20)
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{
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echo "<br><B>CAMPAIGN COPIED: $campaign_id copied from $source_campaign_id</B>\n";
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$stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,campaign_shift_start_time,campaign_shift_length,campaign_day_start_time,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,campaign_shift_start_time,campaign_shift_length,campaign_day_start_time,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count from vicidial_campaigns where campaign_id='$source_campaign_id';";
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$stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id from vicidial_campaigns where campaign_id='$source_campaign_id';";
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$rslt=mysql_query($stmt, $link);
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$stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');";
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@@ -6211,7 +6246,7 @@ if ($ADD==2011)
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}
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else
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{
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$stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group from vicidial_inbound_groups where group_id=\"$source_group_id\";";
|
||||
$stmt="INSERT INTO vicidial_inbound_groups (group_id,group_name,group_color,active,web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script) SELECT \"$group_id\",\"$group_name\",group_color,\"N\",web_form_address,voicemail_ext,next_agent_call,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,drop_call_seconds,drop_action,drop_exten,call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,default_xfer_group,queue_priority,drop_inbound_group,ingroup_recording_override,ingroup_rec_filename,afterhours_xfer_group,qc_enabled,qc_statuses,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script from vicidial_inbound_groups where group_id=\"$source_group_id\";";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
echo "<br><B>GROUP ADDED: $group_id</B>\n";
|
||||
@@ -7425,7 +7460,7 @@ if ($ADD==48)
|
||||
|
||||
echo "<br><B>QC SETTINGS MODIFIED: $campaign_id</B>\n";
|
||||
|
||||
$stmt="UPDATE vicidial_campaigns SET qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_lists='$QC_lists',campaign_shift_start_time='$campaign_shift_start_time',campaign_shift_length='$campaign_shift_length',campaign_day_start_time='$campaign_day_start_time',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script' where campaign_id='$campaign_id';";
|
||||
$stmt="UPDATE vicidial_campaigns SET qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_lists='$QC_lists',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_shift_id='$qc_shift_id' where campaign_id='$campaign_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### LOG CHANGES TO LOG FILE ###
|
||||
@@ -7829,9 +7864,27 @@ if ($ADD==4111)
|
||||
}
|
||||
else
|
||||
{
|
||||
$p=0;
|
||||
$qc_statuses_ct = count($qc_statuses);
|
||||
while ($p < $qc_statuses_ct)
|
||||
{
|
||||
$QC_statuses .= " $qc_statuses[$p]";
|
||||
$p++;
|
||||
}
|
||||
$p=0;
|
||||
$qc_lists_ct = count($qc_lists);
|
||||
while ($p < $qc_lists_ct)
|
||||
{
|
||||
$QC_lists .= " $qc_lists[$p]";
|
||||
$p++;
|
||||
}
|
||||
|
||||
if (strlen($QC_statuses)>0) {$QC_statuses .= " -";}
|
||||
if (strlen($QC_lists)>0) {$QC_lists .= " -";}
|
||||
|
||||
echo "<br><B>GROUP MODIFIED: $group_id</B>\n";
|
||||
|
||||
$stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysql_real_escape_string($web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group' where group_id='$group_id';";
|
||||
$stmt="UPDATE vicidial_inbound_groups set group_name='$group_name', group_color='$group_color', active='$active', web_form_address='" . mysql_real_escape_string($web_form_address) . "', voicemail_ext='$voicemail_ext', next_agent_call='$next_agent_call', fronter_display='$fronter_display', ingroup_script='$script_id', get_call_launch='$get_call_launch', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',drop_exten='$drop_exten',call_time_id='$call_time_id',after_hours_action='$after_hours_action',after_hours_message_filename='$after_hours_message_filename',after_hours_exten='$after_hours_exten',after_hours_voicemail='$after_hours_voicemail',welcome_message_filename='$welcome_message_filename',moh_context='$moh_context',onhold_prompt_filename='$onhold_prompt_filename',prompt_interval='$prompt_interval',agent_alert_exten='$agent_alert_exten',agent_alert_delay='$agent_alert_delay',default_xfer_group='$default_xfer_group',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',ingroup_recording_override='$ingroup_recording_override',ingroup_rec_filename='$ingroup_rec_filename',afterhours_xfer_group='$afterhours_xfer_group',qc_enabled='$qc_enabled',qc_statuses='$QC_statuses',qc_shift_id='$qc_shift_id',qc_get_record_launch='$qc_get_record_launch',qc_show_recording='$qc_show_recording',qc_web_form_address='$qc_web_form_address',qc_script='$qc_script' where group_id='$group_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
### LOG CHANGES TO LOG FILE ###
|
||||
@@ -10358,9 +10411,9 @@ if ($ADD==31)
|
||||
$qc_enabled = $row[71];
|
||||
$qc_statuses = $row[72];
|
||||
$qc_lists = $row[73];
|
||||
$campaign_shift_start_time = $row[74];
|
||||
$campaign_shift_length = $row[75];
|
||||
$campaign_day_start_time = $row[76];
|
||||
$qc_shift_id = $row[74];
|
||||
$qc_get_record_launch = $row[75];
|
||||
$qc_show_recording = $row[76];
|
||||
$qc_web_form_address = $row[77];
|
||||
$qc_script = $row[78];
|
||||
$survey_first_audio_file = $row[79];
|
||||
@@ -11226,21 +11279,55 @@ if ($ADD==31)
|
||||
$p++;
|
||||
}
|
||||
|
||||
##### get scripts listings for pulldown
|
||||
$stmt="SELECT script_id,script_name from vicidial_scripts order by script_id";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$scripts_to_print = mysql_num_rows($rslt);
|
||||
$QCscripts_list="";
|
||||
$o=0;
|
||||
while ($scripts_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$QCscripts_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
||||
$scriptname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
##### get shifts listings for pulldown
|
||||
$stmt="SELECT shift_id,shift_name from vicidial_shifts order by shift_id";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$shifts_to_print = mysql_num_rows($rslt);
|
||||
$QCshifts_list="";
|
||||
$o=0;
|
||||
while ($shifts_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$QCshifts_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
||||
$shiftname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
|
||||
echo "<br><br><b>QC SETTINGS FOR THIS CAMPAIGN:</b><br>\n";
|
||||
echo "<form action=$PHP_SELF method=POST><center><TABLE width=500 cellspacing=3>\n";
|
||||
echo "<form action=$PHP_SELF method=POST><center><TABLE width=700 cellspacing=3>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right><input type=hidden name=ADD value=48>\n";
|
||||
echo "<input type=hidden name=campaign_id value=\"$campaign_id\">\n";
|
||||
echo "QC Enabled: </td><td><select size=1 name=qc_enabled><option>Y</option><option>N</option><option SELECTED>$qc_enabled</option></select> $NWB#vicidial_campaigns-qc_enabled$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#9BB9FB><td align=right>QC Statuses: <BR> $NWB#vicidial_campaigns-qc_statuses$NWE</td><td>$qc_statuses_list</td></tr>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC Lists: <BR> $NWB#vicidial_campaigns-qc_lists$NWE</td><td>$qc_lists_list</td></tr>\n";
|
||||
echo "<tr bgcolor=#9BB9FB><td align=right>Campaign Shift Start Time: </td><td><input type=text size=6 maxlength=4 name=campaign_shift_start_time value=\"$campaign_shift_start_time\"> $NWB#vicidial_campaigns-campaign_shift_start_time$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>Campaign Shift Length: </td><td><input type=text size=6 maxlength=5 name=campaign_shift_length value=\"$campaign_shift_length\"> $NWB#vicidial_campaigns-campaign_shift_length$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#9BB9FB><td align=right>Campaign Day Start Time: </td><td><input type=text size=6 maxlength=4 name=campaign_day_start_time value=\"$campaign_day_start_time\"> $NWB#vicidial_campaigns-campaign_day_start_time$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#9BB9FB><td align=right>QC WebForm: </td><td align=left><input type=text name=qc_web_form_address size=50 maxlength=255 value=\"$qc_web_form_address\">$NWB#vicidial_campaigns-qc_web_form_address$NWE</td></tr>\n";
|
||||
# echo "<tr bgcolor=#B9CBFD><td align=right>QC Lists: <BR> $NWB#vicidial_campaigns-qc_lists$NWE</td><td>$qc_lists_list</td></tr>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC WebForm: </td><td align=left><input type=text name=qc_web_form_address size=50 maxlength=255 value=\"$qc_web_form_address\">$NWB#vicidial_campaigns-qc_web_form_address$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right><a href=\"$PHP_SELF?ADD=3111111&script_id=$script_id\">QC Script</a>: </td><td align=left><select size=1 name=qc_script>\n";
|
||||
echo "$QCscripts_list";
|
||||
echo "<option selected value=\"$qc_script\">$qc_script - $scriptname_list[$qc_script]</option>\n";
|
||||
echo "</select>$NWB#vicidial_campaigns-qc_script$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right><a href=\"$PHP_SELF?ADD=331111111&shift_id=$qc_shift_id\">QC Shift</a>: </td><td align=left><select size=1 name=qc_shift_id>\n";
|
||||
echo "$QCshifts_list";
|
||||
echo "<option selected value=\"$qc_shift_id\">$qc_shift_id - $shiftname_list[$qc_shift_id]</option>\n";
|
||||
echo "</select>$NWB#vicidial_campaigns-qc_shift_id$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC Get Record Launch: </td><td><select size=1 name=qc_get_record_launch><option>NONE</option><option>SCRIPT</option><option>WEBFORM</option><option>QCSCRIPT</option><option>QCWEBFORM</option><option SELECTED>$qc_get_record_launch</option></select> $NWB#vicidial_campaigns-qc_get_record_launch$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC Show Recording: </td><td><select size=1 name=qc_show_recording><option>Y</option><option>N</option><option SELECTED>$qc_show_recording</option></select> $NWB#vicidial_campaigns-qc_show_recording$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=center colspan=2><input type=submit name=submit value=SUBMIT></td></tr>\n";
|
||||
echo "</table>\n";
|
||||
echo "<BR></center></FORM><br>\n";
|
||||
@@ -12648,6 +12735,13 @@ if ($ADD==3111)
|
||||
$ingroup_recording_override = $row[31];
|
||||
$ingroup_rec_filename = $row[32];
|
||||
$afterhours_xfer_group = $row[33];
|
||||
$qc_enabled = $row[34];
|
||||
$qc_statuses = $row[35];
|
||||
$qc_shift_id = $row[36];
|
||||
$qc_get_record_launch = $row[37];
|
||||
$qc_show_recording = $row[38];
|
||||
$qc_web_form_address = $row[39];
|
||||
$qc_script = $row[40];
|
||||
|
||||
##### get in-groups listings for dynamic pulldown
|
||||
$stmt="SELECT group_id,group_name from vicidial_inbound_groups order by group_id";
|
||||
@@ -12793,7 +12887,111 @@ if ($ADD==3111)
|
||||
echo "<tr bgcolor=#B6D3FC><td align=right>In-Group Recording Filename: </td><td align=left><input type=text name=ingroup_rec_filename size=50 maxlength=50 value=\"$ingroup_rec_filename\">$NWB#vicidial_inbound_groups-ingroup_rec_filename$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2><input type=submit name=SUBMIT value=SUBMIT></td></tr>\n";
|
||||
echo "</TABLE></center>\n";
|
||||
|
||||
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2> </td></tr>\n";
|
||||
echo "<tr bgcolor=#B6D3FC><td align=center colspan=2> Inbound Group QC Settings: </td></tr>\n";
|
||||
|
||||
##### get status listings for dynamic pulldown
|
||||
$qc_statuses = preg_replace("/^ | -$/","",$qc_statuses);
|
||||
$QCstatuses = explode(" ", $qc_statuses);
|
||||
$QCs_to_print = (count($QCstatuses) -0);
|
||||
$stmt="SELECT * from vicidial_statuses where status NOT IN('QUEUE','INCALL') order by status";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$statuses_to_print = mysql_num_rows($rslt);
|
||||
$qc_statuses_list='';
|
||||
|
||||
$o=0;
|
||||
while ($statuses_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$qc_statuses_list .= "<input type=\"checkbox\" name=\"qc_statuses[]\" value=\"$rowx[0]\"";
|
||||
$p=0;
|
||||
while ($p < $QCs_to_print)
|
||||
{
|
||||
if ($rowx[0] == $QCstatuses[$p])
|
||||
{
|
||||
$qc_statuses_list .= " CHECKED";
|
||||
}
|
||||
$p++;
|
||||
}
|
||||
$qc_statuses_list .= "> $rowx[0] - $rowx[1]<BR>\n";
|
||||
|
||||
$o++;
|
||||
}
|
||||
|
||||
$stmt="SELECT distinct(status),status_name from vicidial_campaign_statuses order by status";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$Cstatuses_to_print = mysql_num_rows($rslt);
|
||||
|
||||
$o=0;
|
||||
while ($Cstatuses_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
if (!ereg("\"$rowx[0]\"",$qc_statuses_list))
|
||||
{
|
||||
$qc_statuses_list .= "<input type=\"checkbox\" name=\"qc_statuses[]\" value=\"$rowx[0]\"";
|
||||
$p=0;
|
||||
while ($p < $QCs_to_print)
|
||||
{
|
||||
if ($rowx[0] == $QCstatuses[$p])
|
||||
{
|
||||
$qc_statuses_list .= " CHECKED";
|
||||
}
|
||||
$p++;
|
||||
}
|
||||
$qc_statuses_list .= "> $rowx[0] - $rowx[1]<BR>\n";
|
||||
}
|
||||
$o++;
|
||||
}
|
||||
|
||||
##### get scripts listings for pulldown
|
||||
$stmt="SELECT script_id,script_name from vicidial_scripts order by script_id";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$scripts_to_print = mysql_num_rows($rslt);
|
||||
$QCscripts_list="";
|
||||
$o=0;
|
||||
while ($scripts_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$QCscripts_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
||||
$scriptname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
##### get shifts listings for pulldown
|
||||
$stmt="SELECT shift_id,shift_name from vicidial_shifts order by shift_id";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$shifts_to_print = mysql_num_rows($rslt);
|
||||
$QCshifts_list="";
|
||||
$o=0;
|
||||
while ($shifts_to_print > $o)
|
||||
{
|
||||
$rowx=mysql_fetch_row($rslt);
|
||||
$QCshifts_list .= "<option value=\"$rowx[0]\">$rowx[0] - $rowx[1]</option>\n";
|
||||
$shiftname_list["$rowx[0]"] = "$rowx[1]";
|
||||
$o++;
|
||||
}
|
||||
|
||||
echo "<tr bgcolor=#9BB9FB><td align=right>QC Enabled: </td><td><select size=1 name=qc_enabled><option>Y</option><option>N</option><option SELECTED>$qc_enabled</option></select> $NWB#vicidial_inbound_groups-qc_enabled$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#9BB9FB><td align=right>QC Statuses: <BR> $NWB#vicidial_inbound_groups-qc_statuses$NWE</td><td>$qc_statuses_list</td></tr>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC WebForm: </td><td align=left><input type=text name=qc_web_form_address size=50 maxlength=255 value=\"$qc_web_form_address\">$NWB#vicidial_inbound_groups-qc_web_form_address$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right><a href=\"$PHP_SELF?ADD=3111111&script_id=$script_id\">QC Script</a>: </td><td align=left><select size=1 name=qc_script>\n";
|
||||
echo "$QCscripts_list";
|
||||
echo "<option selected value=\"$qc_script\">$qc_script - $scriptname_list[$qc_script]</option>\n";
|
||||
echo "</select>$NWB#vicidial_inbound_groups-qc_script$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right><a href=\"$PHP_SELF?ADD=331111111&shift_id=$qc_shift_id\">QC Shift</a>: </td><td align=left><select size=1 name=qc_shift_id>\n";
|
||||
echo "$QCshifts_list";
|
||||
echo "<option selected value=\"$qc_shift_id\">$qc_shift_id - $shiftname_list[$qc_shift_id]</option>\n";
|
||||
echo "</select>$NWB#vicidial_inbound_groups-qc_shift_id$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC Get Record Launch: </td><td><select size=1 name=qc_get_record_launch><option>NONE</option><option>SCRIPT</option><option>WEBFORM</option><option>QCSCRIPT</option><option>QCWEBFORM</option><option SELECTED>$qc_get_record_launch</option></select> $NWB#vicidial_inbound_groups-qc_get_record_launch$NWE</td></tr>\n";
|
||||
echo "<tr bgcolor=#B9CBFD><td align=right>QC Show Recording: </td><td><select size=1 name=qc_show_recording><option>Y</option><option>N</option><option SELECTED>$qc_show_recording</option></select> $NWB#vicidial_inbound_groups-qc_show_recording$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#B9CBFD><td align=center colspan=2><input type=submit name=submit value=SUBMIT></td></tr>\n";
|
||||
echo "</table>\n";
|
||||
echo "<BR></center></FORM><br>\n";
|
||||
|
||||
|
||||
### list of agent rank or skill-level for this inbound group
|
||||
echo "<center>\n";
|
||||
|
||||
Reference in New Issue
Block a user