diff --git a/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php b/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php index f156fcc1..709760f1 100644 --- a/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php +++ b/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php @@ -1914,28 +1914,49 @@ if ($ACTION == 'manDiaLnextCaLL') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);} - #### update vicidial_agent_log if not MANUAL dial_method - if ($dial_method != 'MANUAL') - { - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00301',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) - { - $row=mysql_fetch_row($rslt); - $agent_log_id = $row[5]; - $pause_sec = (($StarTtime - $row[0]) + $row[1]); + # #### update vicidial_agent_log if not MANUAL dial_method + # if ($dial_method != 'MANUAL') + # { + # $pause_sec=0; + # $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; + # if ($DB) {echo "$stmt\n";} + # $rslt=mysql_query($stmt, $link); + # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} + # $VDpr_ct = mysql_num_rows($rslt); + # if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + # { + # $row=mysql_fetch_row($rslt); + # $agent_log_id = $row[5]; + # $pause_sec = (($StarTtime - $row[0]) + $row[1]); + # + # $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + # if ($format=='debug') {echo "\n";} + # $rslt=mysql_query($stmt, $link); + # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} + # } + # } - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} - } + + $val_pause_epoch=0; + $val_pause_sec=0; + $stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) + { + $row=mysql_fetch_row($rslt); + $val_pause_epoch = $row[0]; + $val_pause_sec = ($StarTtime - $val_pause_epoch); } + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + + if ($agent_dialed_number > 0) { $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$phone_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')"; @@ -2343,27 +2364,91 @@ if ($ACTION == 'manDiaLonly') echo "$MqueryCID\n"; - #### update vicidial_agent_log if not MANUAL dial_method - if ($dial_method != 'MANUAL') +# #### update vicidial_agent_log if not MANUAL dial_method +# if ($dial_method != 'MANUAL') +# { +# $pause_sec=0; +# $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; +# if ($DB) {echo "$stmt\n";} +# $rslt=mysql_query($stmt, $link); +# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} +# $VDpr_ct = mysql_num_rows($rslt); +# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) +# { +# $row=mysql_fetch_row($rslt); +# $agent_log_id = $row[5]; +# $pause_sec = (($StarTtime - $row[0]) + $row[1]); +# +# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; +# if ($format=='debug') {echo "\n";} +# $rslt=mysql_query($stmt, $link); +# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);} +# } +# } + + $val_pause_epoch=0; + $val_pause_sec=0; + $val_dispo_epoch=0; + $val_dispo_sec=0; + $val_wait_epoch=0; + $val_wait_sec=0; + $stmt = "SELECT dispo_epoch,wait_epoch,pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) { - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - if ($DB) {echo "$stmt\n";} + $row=mysql_fetch_row($rslt); + $val_dispo_epoch = $row[0]; + $val_wait_epoch = $row[1]; + $val_pause_epoch = $row[2]; + $val_dispo_sec = ($StarTtime - $val_dispo_epoch); + $val_wait_sec = ($StarTtime - $val_wait_epoch); + $val_pause_sec = ($StarTtime - $val_pause_epoch); + } + if ($val_dispo_epoch > 1000) + { + $stmt="UPDATE vicidial_agent_log set status='ALTNUM',dispo_sec='$val_dispo_sec' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + + $user_group=''; + $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $ug_record_ct = mysql_num_rows($rslt); + if ($ug_record_ct > 0) { $row=mysql_fetch_row($rslt); - $agent_log_id = $row[5]; - $pause_sec = (($StarTtime - $row[0]) + $row[1]); - - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} + $user_group = trim("$row[0]"); } + + $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','ANDIAL');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + $agent_log_id = mysql_insert_id($link); + + $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VLAaffected_rows_update = mysql_affected_rows($link); } + else + { + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + } + + echo "$agent_log_id\n"; + if ($agent_dialed_number > 0) { @@ -2381,8 +2466,7 @@ if ($ACTION == 'manDiaLonly') if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $qm_conf_ct) + if ($qm_conf_ct > 0) { $row=mysql_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; @@ -2391,7 +2475,6 @@ if ($ACTION == 'manDiaLonly') $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; - $i++; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### diff --git a/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php b/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php index dc92abaf..eed912a6 100644 --- a/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php +++ b/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php @@ -5928,7 +5928,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} MDOnextResponse = xmlhttp.responseText; var MDOnextResponse_array=MDOnextResponse.split("\n"); - MDnextCID = MDOnextResponse_array[0]; + MDnextCID = MDOnextResponse_array[0]; + agent_log_id = MDOnextResponse_array[1]; if (MDnextCID == " CALL NOT PLACED") { alert("call was not placed, there was an error:\n" + MDOnextResponse); @@ -8682,56 +8683,58 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } else { - var xmlhttp=false; - /*@cc_on @*/ - /*@if (@_jscript_version >= 5) - // JScript gives us Conditional compilation, we can cope with old IE versions. - // and security blocked creation of the objects. - try { - xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); - } catch (e) { - try { - xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); - } catch (E) { - xmlhttp = false; - } - } - @end @*/ - if (!xmlhttp && typeof XMLHttpRequest!='undefined') + if (alt_dial_status_display==1) { - xmlhttp = new XMLHttpRequest(); + alert("You are in ALT dial mode, you must finish the lead before logging out.\n" + reselect_alt_dial); } - if (xmlhttp) - { - VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context; - xmlhttp.open('POST', 'vdc_db_query.php'); - xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); - xmlhttp.send(VDlogout_query); - xmlhttp.onreadystatechange = function() - { - if (xmlhttp.readyState == 4 && xmlhttp.status == 200) - { - // alert(xmlhttp.responseText); - } + else + { + var xmlhttp=false; + /*@cc_on @*/ + /*@if (@_jscript_version >= 5) + // JScript gives us Conditional compilation, we can cope with old IE versions. + // and security blocked creation of the objects. + try { + xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); + } catch (e) { + try { + xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); + } catch (E) { + xmlhttp = false; + } + } + @end @*/ + if (!xmlhttp && typeof XMLHttpRequest!='undefined') + { + xmlhttp = new XMLHttpRequest(); } - delete xmlhttp; + if (xmlhttp) + { + VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context; + xmlhttp.open('POST', 'vdc_db_query.php'); + xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); + xmlhttp.send(VDlogout_query); + xmlhttp.onreadystatechange = function() + { + if (xmlhttp.readyState == 4 && xmlhttp.status == 200) + { + // alert(xmlhttp.responseText); + } + } + delete xmlhttp; + } + hideDiv('MainPanel'); + showDiv('LogouTBox'); + var logout_content=''; + if (tempreason=='SHIFT') + {logout_content='Your Shift is over or has changed, you have been logged out of your session

';} + document.getElementById("LogouTBoxLink").innerHTML = logout_content + "CLICK HERE TO LOG IN AGAIN\n"; + logout_stop_timeouts = 1; + + // window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass; } - - hideDiv('MainPanel'); - showDiv('LogouTBox'); - var logout_content=''; - if (tempreason=='SHIFT') - {logout_content='Your Shift is over or has changed, you have been logged out of your session

';} - - document.getElementById("LogouTBoxLink").innerHTML = logout_content + "CLICK HERE TO LOG IN AGAIN\n"; - - logout_stop_timeouts = 1; - - // window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass; - } } - } 0) diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php index 4822d85d..875b2759 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php @@ -273,12 +273,12 @@ else { echo "LEAD STATS BREAKDOWN:\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; - echo "| DATE | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| DATE | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "DATE,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "DATE,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; } ### BEGIN loop through each user ### diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php index acdcfe6d..c74699d6 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php @@ -364,7 +364,7 @@ while ($i < $rows_to_print) echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; -echo "| USER NAME | ID | LEADS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n"; +echo "| USER NAME | ID | CALLS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php index 9bebcf54..48f67b5b 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php @@ -319,14 +319,14 @@ else if ($file_download < 1) { - echo "LEADS STATS BREAKDOWN:\n"; + echo "CALLS STATS BREAKDOWN:\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; - echo "| USER NAME | ID | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| USER NAME | ID | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "USER,ID,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; } diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php index 3f3edb50..bc97301f 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php @@ -421,12 +421,12 @@ else { echo "AGENT TIME BREAKDOWN:\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; - echo "| USER NAME | ID | LEADS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n"; + echo "| USER NAME | ID | CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; } else { - $file_output .= "USER,ID,LEADS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n"; + $file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n"; } ##### END print the output to screen or put into file output variable diff --git a/agc_2-X/trunk/docs/VICIDIAL_statuses.txt b/agc_2-X/trunk/docs/VICIDIAL_statuses.txt index d7659bb7..0b78412f 100644 --- a/agc_2-X/trunk/docs/VICIDIAL_statuses.txt +++ b/agc_2-X/trunk/docs/VICIDIAL_statuses.txt @@ -53,3 +53,4 @@ TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent AFTHRS - Inbound after hours drop, call received outside of in-group call time NANQUE - Inbound no agent no queue drop, no agent logged in RAXFER - Remote Agent API transfer +ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt index 98285c69..5e4e21ab 100644 --- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt @@ -98,6 +98,7 @@ Close Call Log|| YOU MUST BE PAUSED TO VIEW YOUR CALL LOG|| Close Info Box|| No calls on this day|| +You are in ALT dial mode, you must finish the lead before logging out|| ############################################################ MANAGER Manual diff --git a/agc_2-X/trunk/www/agc/vdc_db_query.php b/agc_2-X/trunk/www/agc/vdc_db_query.php index 62a42d43..bb6b512a 100644 --- a/agc_2-X/trunk/www/agc/vdc_db_query.php +++ b/agc_2-X/trunk/www/agc/vdc_db_query.php @@ -1942,28 +1942,49 @@ if ($ACTION == 'manDiaLnextCaLL') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);} - #### update vicidial_agent_log if not MANUAL dial_method - if ($dial_method != 'MANUAL') - { - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) - { - $row=mysql_fetch_row($rslt); - $agent_log_id = $row[5]; - $pause_sec = (($StarTtime - $row[0]) + $row[1]); + # #### update vicidial_agent_log if not MANUAL dial_method + # if ($dial_method != 'MANUAL') + # { + # $pause_sec=0; + # $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; + # if ($DB) {echo "$stmt\n";} + # $rslt=mysql_query($stmt, $link); + # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} + # $VDpr_ct = mysql_num_rows($rslt); + # if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + # { + # $row=mysql_fetch_row($rslt); + # $agent_log_id = $row[5]; + # $pause_sec = (($StarTtime - $row[0]) + $row[1]); + # + # $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + # if ($format=='debug') {echo "\n";} + # $rslt=mysql_query($stmt, $link); + # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} + # } + # } - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} - } + + $val_pause_epoch=0; + $val_pause_sec=0; + $stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) + { + $row=mysql_fetch_row($rslt); + $val_pause_epoch = $row[0]; + $val_pause_sec = ($StarTtime - $val_pause_epoch); } + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + + if ($agent_dialed_number > 0) { $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$phone_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')"; @@ -2389,27 +2410,91 @@ if ($ACTION == 'manDiaLonly') echo "$MqueryCID\n"; - #### update vicidial_agent_log if not MANUAL dial_method - if ($dial_method != 'MANUAL') +# #### update vicidial_agent_log if not MANUAL dial_method +# if ($dial_method != 'MANUAL') +# { +# $pause_sec=0; +# $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; +# if ($DB) {echo "$stmt\n";} +# $rslt=mysql_query($stmt, $link); +# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} +# $VDpr_ct = mysql_num_rows($rslt); +# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) +# { +# $row=mysql_fetch_row($rslt); +# $agent_log_id = $row[5]; +# $pause_sec = (($StarTtime - $row[0]) + $row[1]); +# +# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; +# if ($format=='debug') {echo "\n";} +# $rslt=mysql_query($stmt, $link); +# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);} +# } +# } + + $val_pause_epoch=0; + $val_pause_sec=0; + $val_dispo_epoch=0; + $val_dispo_sec=0; + $val_wait_epoch=0; + $val_wait_sec=0; + $stmt = "SELECT dispo_epoch,wait_epoch,pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) { - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - if ($DB) {echo "$stmt\n";} + $row=mysql_fetch_row($rslt); + $val_dispo_epoch = $row[0]; + $val_wait_epoch = $row[1]; + $val_pause_epoch = $row[2]; + $val_dispo_sec = ($StarTtime - $val_dispo_epoch); + $val_wait_sec = ($StarTtime - $val_wait_epoch); + $val_pause_sec = ($StarTtime - $val_pause_epoch); + } + if ($val_dispo_epoch > 1000) + { + $stmt="UPDATE vicidial_agent_log set status='ALTNUM',dispo_sec='$val_dispo_sec' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + + $user_group=''; + $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $ug_record_ct = mysql_num_rows($rslt); + if ($ug_record_ct > 0) { $row=mysql_fetch_row($rslt); - $agent_log_id = $row[5]; - $pause_sec = (($StarTtime - $row[0]) + $row[1]); - - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);} + $user_group = trim("$row[0]"); } + + $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','ANDIAL');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + $agent_log_id = mysql_insert_id($link); + + $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VLAaffected_rows_update = mysql_affected_rows($link); } + else + { + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);} + } + + echo "$agent_log_id\n"; + if ($agent_dialed_number > 0) { @@ -2427,8 +2512,7 @@ if ($ACTION == 'manDiaLonly') if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $qm_conf_ct) + if ($qm_conf_ct > 0) { $row=mysql_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; @@ -2437,7 +2521,6 @@ if ($ACTION == 'manDiaLonly') $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; - $i++; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### @@ -3693,7 +3776,7 @@ if ($stage == "end") } } } - $stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; + $stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime',uniqueid='$uniqueid' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);} diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php index 1eaaceba..ad89d967 100644 --- a/agc_2-X/trunk/www/agc/vicidial.php +++ b/agc_2-X/trunk/www/agc/vicidial.php @@ -6064,7 +6064,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&dial_method=" + dial_method + "&agent_log_id=" + agent_log_id + "&security=" + document.vicidial_form.security_phrase.value; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); - xmlhttp.send(manDiaLonly_query); + xmlhttp.send(manDiaLonly_query); xmlhttp.onreadystatechange = function() { if (xmlhttp.readyState == 4 && xmlhttp.status == 200) @@ -6075,7 +6075,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} MDOnextResponse = xmlhttp.responseText; var MDOnextResponse_array=MDOnextResponse.split("\n"); - MDnextCID = MDOnextResponse_array[0]; + MDnextCID = MDOnextResponse_array[0]; + agent_log_id = MDOnextResponse_array[1]; if (MDnextCID == " CALL NOT PLACED") { alert("call was not placed, there was an error:\n" + MDOnextResponse); @@ -8828,56 +8829,61 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } else { - var xmlhttp=false; - /*@cc_on @*/ - /*@if (@_jscript_version >= 5) - // JScript gives us Conditional compilation, we can cope with old IE versions. - // and security blocked creation of the objects. - try { - xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); - } catch (e) { - try { - xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); - } catch (E) { - xmlhttp = false; - } - } - @end @*/ - if (!xmlhttp && typeof XMLHttpRequest!='undefined') + if (alt_dial_status_display==1) { - xmlhttp = new XMLHttpRequest(); + alert("You are in ALT dial mode, you must finish the lead before logging out.\n" + reselect_alt_dial); } - if (xmlhttp) - { - VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context; - xmlhttp.open('POST', 'vdc_db_query.php'); - xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); - xmlhttp.send(VDlogout_query); - xmlhttp.onreadystatechange = function() - { - if (xmlhttp.readyState == 4 && xmlhttp.status == 200) - { - // alert(xmlhttp.responseText); - } + else + { + var xmlhttp=false; + /*@cc_on @*/ + /*@if (@_jscript_version >= 5) + // JScript gives us Conditional compilation, we can cope with old IE versions. + // and security blocked creation of the objects. + try { + xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); + } catch (e) { + try { + xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); + } catch (E) { + xmlhttp = false; + } + } + @end @*/ + if (!xmlhttp && typeof XMLHttpRequest!='undefined') + { + xmlhttp = new XMLHttpRequest(); } - delete xmlhttp; + if (xmlhttp) + { + VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context; + xmlhttp.open('POST', 'vdc_db_query.php'); + xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); + xmlhttp.send(VDlogout_query); + xmlhttp.onreadystatechange = function() + { + if (xmlhttp.readyState == 4 && xmlhttp.status == 200) + { + // alert(xmlhttp.responseText); + } + } + delete xmlhttp; + } + + hideDiv('MainPanel'); + showDiv('LogouTBox'); + var logout_content=''; + if (tempreason=='SHIFT') + {logout_content='Your Shift is over or has changed, you have been logged out of your session

';} + + document.getElementById("LogouTBoxLink").innerHTML = logout_content + "CLICK HERE TO LOG IN AGAIN\n"; + + logout_stop_timeouts = 1; + + // window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass; } - - hideDiv('MainPanel'); - showDiv('LogouTBox'); - var logout_content=''; - if (tempreason=='SHIFT') - {logout_content='Your Shift is over or has changed, you have been logged out of your session

';} - - document.getElementById("LogouTBoxLink").innerHTML = logout_content + "CLICK HERE TO LOG IN AGAIN\n"; - - logout_stop_timeouts = 1; - - // window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass; - } } - } 0) diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php index 4822d85d..875b2759 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php @@ -273,12 +273,12 @@ else { echo "LEAD STATS BREAKDOWN:\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; - echo "| DATE | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| DATE | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "DATE,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "DATE,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; } ### BEGIN loop through each user ### diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php index acdcfe6d..c74699d6 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php @@ -364,7 +364,7 @@ while ($i < $rows_to_print) echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; -echo "| USER NAME | ID | LEADS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n"; +echo "| USER NAME | ID | CALLS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php index 9bebcf54..48f67b5b 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php @@ -319,14 +319,14 @@ else if ($file_download < 1) { - echo "LEADS STATS BREAKDOWN:\n"; + echo "CALLS STATS BREAKDOWN:\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; - echo "| USER NAME | ID | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| USER NAME | ID | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "USER,ID,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; } diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php index 3f3edb50..bc97301f 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php @@ -421,12 +421,12 @@ else { echo "AGENT TIME BREAKDOWN:\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; - echo "| USER NAME | ID | LEADS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n"; + echo "| USER NAME | ID | CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; } else { - $file_output .= "USER,ID,LEADS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n"; + $file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n"; } ##### END print the output to screen or put into file output variable