SERVER PERFORMANCE
LICENSE: AGPLv2
+###
+# CHANGES
+#
+# 70813-1526 - First Build
+# 71008-1436 - Added shift to be defined in dbconnect.php
+# 71217-1128 - Changed method for calculating stats
+# 71228-1140 - added percentages, cross-day start/stop
+# 80328-1139 - adapted for basic fronter/closer stats
+#
+
+require("dbconnect.php");
+
+$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
+$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
+$PHP_SELF=$_SERVER['PHP_SELF'];
+if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
+ elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
+if (isset($_GET["group"])) {$group=$_GET["group"];}
+ elseif (isset($_POST["group"])) {$group=$_POST["group"];}
+if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
+ elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
+if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
+ elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
+if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
+ elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
+if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
+ elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
+
+$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
+$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
+
+if (strlen($shift)<2) {$shift='ALL';}
+
+ $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
+ if ($DB) {echo "|$stmt|\n";}
+ $rslt=mysql_query($stmt, $link);
+ $row=mysql_fetch_row($rslt);
+ $auth=$row[0];
+
+ if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
+ {
+ Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
+ Header("HTTP/1.0 401 Unauthorized");
+ echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
+ exit;
+ }
+
+$NOW_DATE = date("Y-m-d");
+$NOW_TIME = date("Y-m-d H:i:s");
+$STARTtime = date("U");
+if (!isset($group)) {$group = 'CL_TEST_L';}
+if (!isset($query_date)) {$query_date = $NOW_DATE;}
+
+$stmt="select group_id from vicidial_inbound_groups;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$groups_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $groups_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $groups[$i] =$row[0];
+ $i++;
+ }
+?>
+
+
+
+
+
+\n";
+echo "VICIDIAL: In-Group Fronter-Closer Stats\n";
+echo "\n\n";
+
+echo "\n\n";
+
+
+if (!$group)
+{
+echo "\n\n";
+echo "PLEASE SELECT AN IN-GROUP AND DATE ABOVE THEN CLICK SUBMIT\n";
+}
+
+else
+{
+# $time_BEGIN=$AM_shift_BEGIN;
+# $time_END=$AM_shift_END;
+#$query_date_BEGIN = "$query_date $time_BEGIN";
+#$query_date_END = "$query_date $time_END";
+
+$Cqdate = explode('-',$query_date);
+
+if ($shift == 'AM')
+ {
+ $query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
+ $query_date_END = date("Y-m-d H:i:s", mktime(17, 45, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
+ }
+if ($shift == 'PM')
+ {
+ $query_date_BEGIN = date("Y-m-d H:i:s", mktime(17, 45, 1, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
+ $query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
+ }
+if ($shift == 'ALL')
+ {
+ $query_date_BEGIN = date("Y-m-d H:i:s", mktime(1, 0, 0, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
+ $query_date_END = date("Y-m-d H:i:s", mktime(24, 59, 59, $Cqdate[1], $Cqdate[2], $Cqdate[0]));
+ }
+
+echo "VICIDIAL: In-Group Fronter-Closer Stats $NOW_TIME\n";
+
+echo "\n";
+echo "---------- TOTALS FOR $query_date_BEGIN to $query_date_END\n";
+
+$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status = 'SALE';";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+$A1_points = ($row[0] * 1);
+$A1_points = sprintf("%10s", $A1_points);
+$A1_tally = sprintf("%10s", $row[0]);
+
+$TOT_tally = ($A1_tally + $A2_tally + $A3_tally + $A4_tally);
+$TOT_points = ($A1_points + $A2_points + $A3_points + $A4_points);
+$TOT_tally = sprintf("%10s", $TOT_tally);
+$TOT_points = sprintf("%10s", $TOT_points);
+
+echo "STATUS CUSTOMERS\n";
+echo "SALES: $A1_tally\n";
+
+echo "\n";
+
+
+
+
+
+
+
+
+
+##############################
+######### FRONTER STATS
+
+$TOTagents=0;
+$TOTcalls=0;
+$TOTsales=0;
+$totA1=0;
+$totA2=0;
+$totA3=0;
+$totA4=0;
+$totA5=0;
+$totA6=0;
+$totA7=0;
+$totA8=0;
+$totA9=0;
+$totDROP=0;
+$totOTHER=0;
+
+echo "\n";
+echo "---------- FRONTER STATS\n";
+echo "+--------------------------+-------+--------+--------+------+------+------+\n";
+echo "| AGENT |SUCCESS| XFERS |SUCCESS%| SALE | DROP |OTHER |\n";
+echo "+--------------------------+-------+--------+--------+------+------+------+\n";
+
+#$stmt="select vicidial_xfer_log.user,full_name,count(*) from vicidial_xfer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_xfer_log.user is not null and vicidial_xfer_log.user=vicidial_users.user group by vicidial_xfer_log.user;";
+$stmt="select user,count(distinct lead_id) from vicidial_xfer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
+if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$users_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $users_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $TOTcalls = ($TOTcalls + $row[1]);
+
+ $userRAW[$i]=$row[0];
+ $user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
+ $USERcallsRAW[$i] = $row[1];
+ $USERcalls[$i] = sprintf("%6s", $row[1]);
+
+ $i++;
+ }
+
+$i=0;
+while ($i < $users_to_print)
+ {
+ $stmt="select full_name from vicidial_users where user='$userRAW[$i]';";
+ if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $names_to_print = mysql_num_rows($rslt);
+ if ($names_to_print > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ if ($non_latin < 1)
+ {
+ $full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
+ }
+ else
+ {
+ $full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
+ }
+ }
+ else
+ {$full_name[$i] = ' ';}
+
+ $A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0;
+ $stmt="select vc.status,count(distinct vc.lead_id) from vicidial_xfer_log vx, vicidial_closer_log vc where vx.call_date >= '$query_date_BEGIN' and vx.call_date <= '$query_date_END' and vc.call_date >= '$query_date_BEGIN' and vc.call_date <= '$query_date_END' and vc.campaign_id='" . mysql_real_escape_string($group) . "' and vx.campaign_id='" . mysql_real_escape_string($group) . "' and vx.user='$userRAW[$i]' and vc.lead_id=vx.lead_id and vc.xfercallid=vx.xfercallid group by vc.status;";
+ if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $lead_ids_to_print = mysql_num_rows($rslt);
+ $j=0;
+ while ($j < $lead_ids_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $recL=0;
+ if ( ($row[0]=='SALE') and ($recL < 1) ) {$A1=$row[1]; $recL++; $sales=($sales + $row[1]);}
+ # if ( ($row[0]=='A2') and ($recL < 1) ) {$A2=$row[1]; $recL++; $sales=($sales + $row[1]);}
+ # if ( ($row[0]=='A3') and ($recL < 1) ) {$A3=$row[1]; $recL++; $sales=($sales + $row[1]);}
+ # if ( ($row[0]=='A4') and ($recL < 1) ) {$A4=$row[1]; $recL++; $sales=($sales + $row[1]);}
+ # if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
+ # if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
+ # if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
+ # if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
+ # if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
+ if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
+ if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
+ $j++;
+ }
+
+ $totA1 = ($totA1 + $A1);
+ $totA2 = ($totA2 + $A2);
+ $totA3 = ($totA3 + $A3);
+ $totA4 = ($totA4 + $A4);
+ $totA5 = ($totA5 + $A5);
+ $totA6 = ($totA6 + $A6);
+ $totA7 = ($totA7 + $A7);
+ $totA8 = ($totA8 + $A8);
+ $totA9 = ($totA9 + $A9);
+ $totDROP = ($totDROP + $DROP);
+ $totOTHER = ($totOTHER + $OTHER);
+ $TOTsales = ($TOTsales + $sales);
+
+ if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Spct = ( ($sales / $USERcallsRAW[$i]) * 100);}
+ else {$Spct=0;}
+ $Spct = round($Spct, 2);
+ $Spct = sprintf("%01.2f", $Spct);
+
+
+ $A1 = sprintf("%4s", $A1);
+ $A2 = sprintf("%4s", $A2);
+ $A3 = sprintf("%4s", $A3);
+ $A4 = sprintf("%4s", $A4);
+ $A5 = sprintf("%4s", $A5);
+ $A6 = sprintf("%4s", $A6);
+ $A7 = sprintf("%4s", $A7);
+ $A8 = sprintf("%4s", $A8);
+ $A9 = sprintf("%4s", $A9);
+ $DROP = sprintf("%4s", $DROP);
+ $OTHER = sprintf("%4s", $OTHER);
+ $sales = sprintf("%5s", $sales);
+ $Spct = sprintf("%6s", $Spct);
+
+ echo "| $user[$i] - $full_name[$i] | $sales | $USERcalls[$i] | $Spct%| $A1 | $DROP | $OTHER |\n";
+
+ $i++;
+ }
+
+
+if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totSpct = ( ($TOTsales / $TOTcalls) * 100);}
+ else {$totSpct=0;}
+$totSpct = round($totSpct, 2);
+$totSpct = sprintf("%01.2f", $totSpct);
+$totSpct = sprintf("%6s", $totSpct);
+
+$TOTagents = sprintf("%6s", $i);
+$TOTcalls = sprintf("%6s", $TOTcalls);
+$TOTsales = sprintf("%5s", $TOTsales);
+$totA1 = sprintf("%5s", $totA1);
+$totA2 = sprintf("%5s", $totA2);
+$totA3 = sprintf("%5s", $totA3);
+$totA4 = sprintf("%5s", $totA4);
+$totA5 = sprintf("%5s", $totA5);
+$totA6 = sprintf("%5s", $totA6);
+$totA7 = sprintf("%5s", $totA7);
+$totA8 = sprintf("%5s", $totA8);
+$totA9 = sprintf("%5s", $totA9);
+$totDROP = sprintf("%5s", $totDROP);
+$totOTHER = sprintf("%5s", $totOTHER);
+
+
+$stmt="select avg(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+
+$AVGwait = $row[0];
+$AVGwait_M = ($AVGwait / 60);
+$AVGwait_M = round($AVGwait_M, 2);
+$AVGwait_M_int = intval("$AVGwait_M");
+$AVGwait_S = ($AVGwait_M - $AVGwait_M_int);
+$AVGwait_S = ($AVGwait_S * 60);
+$AVGwait_S = round($AVGwait_S, 0);
+if ($AVGwait_S < 10) {$AVGwait_S = "0$AVGwait_S";}
+$AVGwait_MS = "$AVGwait_M_int:$AVGwait_S";
+$AVGwait = sprintf("%6s", $AVGwait_MS);
+
+
+echo "+--------------------------+-------+--------+--------+------+------+------+\n";
+echo "| TOTAL FRONTERS: $TOTagents | $TOTsales | $TOTcalls | $totSpct%|$totA1 |$totDROP |$totOTHER |\n";
+echo "+--------------------------+-------+--------+--------+------+------+------+\n";
+echo "| Average time in Queue for customers: $AVGwait |\n";
+echo "+--------------------------+-------+--------+--------+------+------+------+\n";
+
+
+
+
+
+##############################
+######### CLOSER STATS
+
+$TOTagents=0;
+$TOTcalls=0;
+$totA1=0;
+$totA2=0;
+$totA3=0;
+$totA4=0;
+$totA5=0;
+$totA6=0;
+$totA7=0;
+$totA8=0;
+$totA9=0;
+$totDROP=0;
+$totOTHER=0;
+$TOTsales=0;
+
+echo "\n";
+echo "---------- CLOSER STATS\n";
+echo "+--------------------------+--------+------+------+------+------+-------+\n";
+echo "| AGENT | CALLS | SALE | DROP |OTHER | SALE | CONV %|\n";
+echo "+--------------------------+--------+------+------+------+------+-------+\n";
+
+$stmt="select user,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user is not null group by user;";
+if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$users_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $users_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+
+ $TOTcalls = ($TOTcalls + $row[1]);
+ $userRAW[$i]=$row[0];
+ $user[$i] = sprintf("%-6s", $row[0]);while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
+ $USERcalls[$i] = sprintf("%6s", $row[1]);
+ $USERcallsRAW[$i] = $row[1];
+
+ $i++;
+ }
+
+$i=0;
+while ($i < $users_to_print)
+ {
+ $stmt="select full_name from vicidial_users where user='$userRAW[$i]';";
+ if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $names_to_print = mysql_num_rows($rslt);
+ if ($names_to_print > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ if ($non_latin < 1)
+ {
+ $full_name[$i] = sprintf("%-15s", $row[0]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
+ }
+ else
+ {
+ $full_name[$i] = sprintf("%-45s", $row[0]); while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
+ }
+ }
+ else
+ {$full_name[$i] = ' ';}
+
+ $A1=0; $A2=0; $A3=0; $A4=0; $A5=0; $A6=0; $A7=0; $A8=0; $A9=0; $DROP=0; $OTHER=0; $sales=0; $uTOP=0; $uBOT=0; $points=0;
+ $stmt="select status,count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and user='$userRAW[$i]' group by status;";
+ if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $lead_ids_to_print = mysql_num_rows($rslt);
+ $j=0;
+ while ($j < $lead_ids_to_print)
+ {
+ $row=mysql_fetch_row($rslt);
+ $recL=0;
+ if ( ($row[0]=='SALE') and ($recL < 1) )
+ {
+ $A1=$row[1]; $recL++;
+ $sales=($sales + $row[1]);
+ $points = ($points + ($row[1] * 1) );
+ }
+ if ( ($row[0]=='A2') and ($recL < 1) )
+ {
+ $A2=$row[1]; $recL++;
+ $sales=($sales + $row[1]);
+ $uTOP=($uTOP + $row[1]);
+ $points = ($points + ($row[1] * 2) );
+ }
+ if ( ($row[0]=='A3') and ($recL < 1) )
+ {
+ $A3=$row[1]; $recL++;
+ $sales=($sales + $row[1]);
+ $uBOT=($uBOT + $row[1]);
+ $points = ($points + ($row[1] * 2) );
+ }
+ if ( ($row[0]=='A4') and ($recL < 1) )
+ {
+ $A4=$row[1]; $recL++;
+ $sales=($sales + $row[1]);
+ $uTOP=($uTOP + $row[1]);
+ $uBOT=($uBOT + $row[1]);
+ $points = ($points + ($row[1] * 3) );
+ }
+# if ( ($row[0]=='A5') and ($recL < 1) ) {$A5=$row[1]; $recL++;}
+# if ( ($row[0]=='A6') and ($recL < 1) ) {$A6=$row[1]; $recL++;}
+# if ( ($row[0]=='A7') and ($recL < 1) ) {$A7=$row[1]; $recL++;}
+# if ( ($row[0]=='A8') and ($recL < 1) ) {$A8=$row[1]; $recL++;}
+# if ( ($row[0]=='A9') and ($recL < 1) ) {$A9=$row[1]; $recL++;}
+ if ( ($row[0]=='DROP') and ($recL < 1) ) {$DROP=$row[1]; $recL++;}
+ if ($recL < 1) {$OTHER=($row[1] + $OTHER); $recL++;}
+
+ $j++;
+ }
+
+ $totA1 = ($totA1 + $A1); $TOTsales = ($TOTsales + $A1);
+ $totA2 = ($totA2 + $A2); $TOTsales = ($TOTsales + $A2); $totTOP = ($totTOP + $A2);
+ $totA3 = ($totA3 + $A3); $TOTsales = ($TOTsales + $A3); $totBOT = ($totBOT + $A3);
+ $totA4 = ($totA4 + $A4); $TOTsales = ($TOTsales + $A4); $totTOP = ($totTOP + $A4); $totBOT = ($totBOT + $A4);
+ $totA5 = ($totA5 + $A5);
+ $totA6 = ($totA6 + $A6);
+ $totA7 = ($totA7 + $A7);
+ $totA8 = ($totA8 + $A8);
+ $totA9 = ($totA9 + $A9);
+ $totDROP = ($totDROP + $DROP);
+ $totOTHER = ($totOTHER + $OTHER);
+ $totPOINTS = ($totPOINTS + $points);
+
+ if ( ($USERcallsRAW[$i] > 0) and ($sales > 0) ) {$Cpct = ( ($sales / ( ($USERcallsRAW[$i] - 0) - $DROP) ) * 100);}
+ else {$Cpct=0;}
+ $Cpct = round($Cpct, 2);
+ $Cpct = sprintf("%01.2f", $Cpct);
+ $Cpct = sprintf("%6s", $Cpct);
+
+ if ( ($sales > 0) and ($uTOP > 0) ) {$TOP = ( ($uTOP / $sales) * 100);}
+ else {$TOP=0;}
+ $TOP = round($TOP, 0);
+ $TOP = sprintf("%01.0f", $TOP);
+ $TOP = sprintf("%3s", $TOP);
+
+ if ( ($sales > 0) and ($uBOT > 0) ) {$BOT = ( ($uBOT / $sales) * 100);}
+ else {$BOT=0;}
+ $BOT = round($BOT, 0);
+ $BOT = sprintf("%01.0f", $BOT);
+ $BOT = sprintf("%3s", $BOT);
+
+ if ( ($USERcallsRAW[$i] > 0) and ($points > 0) ) {$ppc = ($points / ( ($USERcallsRAW[$i] - 0) - $DROP) );}
+ else {$ppc=0;}
+ $ppc = round($ppc, 2);
+ $ppc = sprintf("%01.2f", $ppc);
+ $ppc = sprintf("%4s", $ppc);
+
+
+ $A1 = sprintf("%4s", $A1);
+ $A2 = sprintf("%4s", $A2);
+ $A3 = sprintf("%4s", $A3);
+ $A4 = sprintf("%4s", $A4);
+ $A5 = sprintf("%4s", $A5);
+ $A6 = sprintf("%4s", $A6);
+ $A7 = sprintf("%4s", $A7);
+ $A8 = sprintf("%4s", $A8);
+ $A9 = sprintf("%4s", $A9);
+ $DROP = sprintf("%4s", $DROP);
+ $OTHER = sprintf("%4s", $OTHER);
+ $sales = sprintf("%4s", $sales);
+
+ echo "| $user[$i] - $full_name[$i] | $USERcalls[$i] | $A1 | $DROP | $OTHER | $sales |$Cpct%|\n";
+
+ $i++;
+ }
+
+
+if ( ($TOTcalls > 0) and ($TOTsales > 0) ) {$totCpct = ( ($TOTsales / ( ($TOTcalls - 0) - $totDROP) ) * 100);}
+ else {$totCpct=0;}
+$totCpct = round($totCpct, 2);
+$totCpct = sprintf("%01.2f", $totCpct);
+$totCpct = sprintf("%6s", $totCpct);
+
+if ( ($TOTcalls > 0) and ($totPOINTS > 0) ) {$ppc = ($totPOINTS / ( ($TOTcalls - $totOTHER) - $totDROP) );}
+ else {$ppc=0;}
+$ppc = round($ppc, 2);
+$ppc = sprintf("%01.2f", $ppc);
+$ppc = sprintf("%4s", $ppc);
+
+if ( ($TOTsales > 0) and ($totTOP > 0) ) {$TOP = ( ($totTOP / $TOTsales) * 100);}
+ else {$TOP=0;}
+$TOP = round($TOP, 0);
+$TOP = sprintf("%01.0f", $TOP);
+$TOP = sprintf("%3s", $TOP);
+
+if ( ($TOTsales > 0) and ($totBOT > 0) ) {$BOT = ( ($totBOT / $TOTsales) * 100);}
+ else {$BOT=0;}
+$BOT = round($BOT, 0);
+$BOT = sprintf("%01.0f", $BOT);
+$BOT = sprintf("%3s", $BOT);
+
+$TOTagents = sprintf("%6s", $i);
+$TOTcalls = sprintf("%6s", $TOTcalls);
+$totA1 = sprintf("%5s", $totA1);
+$totA2 = sprintf("%5s", $totA2);
+$totA3 = sprintf("%5s", $totA3);
+$totA4 = sprintf("%5s", $totA4);
+$totA5 = sprintf("%5s", $totA5);
+$totA6 = sprintf("%5s", $totA6);
+$totA7 = sprintf("%5s", $totA7);
+$totA8 = sprintf("%5s", $totA8);
+$totA9 = sprintf("%5s", $totA9);
+$totDROP = sprintf("%5s", $totDROP);
+$totOTHER = sprintf("%5s", $totOTHER);
+$TOTsales = sprintf("%5s", $TOTsales);
+
+echo "+--------------------------+--------+------+------+------+------+-------+\n";
+echo "| TOTAL CLOSERS: $TOTagents | $TOTcalls |$totA1 |$totDROP |$totOTHER |$TOTsales |$totCpct%|\n";
+echo "+--------------------------+--------+------+------+------+------+-------+\n";
+
+
+
+
+
+
+
+
+
+$ENDtime = date("U");
+$RUNtime = ($ENDtime - $STARTtime);
+if ($DB) {echo "\nRun Time: $RUNtime seconds\n";}
+}
+
+
+
+
+
+?>
+
+
+
+