From 4011580e324537fb50d053fbcf3ca7bdce41eb18 Mon Sep 17 00:00:00 2001 From: mattf Date: Mon, 1 Nov 2010 11:41:47 +0000 Subject: [PATCH] Added CALL_URL_FEATURES.txt doc to detail webform, call start/dispo url and other related features git-svn-id: svn://192.168.202.10@1542 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/docs/CALL_URL_FEATURES.txt | 79 ++++++++++++++++++++++++ 1 file changed, 79 insertions(+) create mode 100644 agc_2-X/trunk/docs/CALL_URL_FEATURES.txt diff --git a/agc_2-X/trunk/docs/CALL_URL_FEATURES.txt b/agc_2-X/trunk/docs/CALL_URL_FEATURES.txt new file mode 100644 index 00000000..1fb7b36d --- /dev/null +++ b/agc_2-X/trunk/docs/CALL_URL_FEATURES.txt @@ -0,0 +1,79 @@ +Call URL features(start call url, dispo call url, etc...) + + + +Details on the Call URL and webform-type fields and dynamic URL construction: + + + +Web Form - This is where you can set the custom web page that will be +opened when the user clicks on the WEB FORM button. To customize the +query string after the web form, simply begin the web form with VAR +and then the URL that you want to use, replacing the variables with +the variable names that you want to use --A--phone_number--B-- just +like in the SCRIPTS tab section. + +Start Call URL - This web URL address is not seen by the agent, but +it is called every time a call is sent to an agent if it is populated. +Uses the same variables as the web form fields and scripts. This URL +can NOT be a relative path. The Start URL does not work for Manual +dial calls. Default is blank. + +Dispo Call URL - This web URL address is not seen by the agent, but it +is called every time a call is dispositioned by an agent if it is +populated. Uses the same variables as the web form fields and scripts. +dispo and talk_time are the variables you can use to retrieve the +agent-defined disposition for the call and the actual talk time in +seconds of the call. This URL can NOT be a relative path. Default is +blank. + +CRM Popup Login - If set to Y, the CRM Popup Address is used to open a new +window on agent login to this campaign. Default is N. + +CRM Popup Address - The web address of a CRM login page, it can have variables +populated just like the web form address, with the VAR in the front and using +--A--user_custom_one--B-- to define variables. + +Add Lead URL - This web URL address is not seen by the agent, but it is called +every time a lead is added to the system through the inbound process. Default +is blank. You must begin this URL with VAR if you want to use variables, and of +course --A-- and --B-- around the actual variable in the URL where you want to +use it. Here is the list of variables that are available for this function: +lead_id, vendor_lead_code, list_id, phone_number, phone_code, did_id, +did_extension, did_pattern, did_description, uniqueid. This feature is only +available for In-Groups. + + + + +You can have lead information be auto-populated in the URL +options(webform, webform2, start_call_url, dispo_call_url, crm_popup_url) using +"--A--field--B--" where field is one of the following fieldnames: +(not all of these are available for all features) + +vendor_lead_code, source_id, list_id, gmt_offset_now, +called_since_last_reset, phone_code, phone_number, title, first_name, +middle_initial, last_name, address1, address2, address3, city, state, +province, postal_code, country_code, gender, date_of_birth, alt_phone, +email, security_phrase, comments, lead_id, campaign, phone_login, +group, channel_group, SQLdate, epoch, uniqueid, customer_zap_channel, +server_ip, SIPexten, session_id, dialed_number, dialed_label, rank, +owner, camp_script, in_script, script_width, script_height, +recording_filename, recording_id, user_custom_one, user_custom_two, +user_custom_three, user_custom_four, user_custom_five, +preset_number_a, preset_number_b, preset_number_c, preset_number_d, +preset_number_e, preset_number_f, preset_dtmf_a, preset_dtmf_b, +did_id, did_extension, did_pattern, did_description, closecallid, +xfercallid, agent_log_id, entry_list_id. + + +For examples(and sample result URL): + +VARhttps://astguiclient.sf.net/test_VICIDIAL_output.php?test=--A--vendor_lead_code--B--&appt_date=--A--appointment_date--B--&color=--A--favorite_color--B--&city=--A--nearest_city--B--&cities=--A--multi_city--B--&topics=--A--topics--B-- + (https://astguiclient.sf.net/test_VICIDIAL_output.php?test=92837492837&appt_date=2010-10-31&color=green&city=ALBUQUERQUE&cities=CHICAGO,TAMPA&topics=price,quality) + +VARhttp://192.168.192.3/agc/vdc_call_url_test.php?leadID=--A--lead_id--B--&listID=--A--entry_list_id--B--&dispo=--A--dispo--B--&talk_time=--A--talk_time--B-- + (http://192.168.192.3/agc/vdc_call_url_test.php?leadID=321452&listID=101&dispo=NI&talk_time=214) + +VARhttp://www.server.org/env.php?one=--A--user_custom_one--B--&two=--A--user_custom_two--B-- + (http://www.server.org/env.php?one=asmith&two=hS87yt2)