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modify timeonVDAD_SIPmonitor script to allow for barge, display fullname of agent and longer pause time

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git-svn-id: svn://192.168.202.10@94 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2006-07-31 15:42:08 +00:00
parent 4ece557250
commit 469618a911
1 changed files with 57 additions and 129 deletions
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agc_2-X/trunk/www/vicidial/AST_timeonVDADall_SIPmonitor.php
+57 -129
View File
@@ -2,6 +2,7 @@
### AST_timeonVDADall.php ### AST_timeonVDADall.php
### ###
### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2 ### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
### Contributions by Magma Networks LLC <atarsha@magmanetworks.com>
### ###
# live real-time stats for the VICIDIAL Auto-Dialer all servers # live real-time stats for the VICIDIAL Auto-Dialer all servers
# #
@@ -11,8 +12,11 @@
# 60504-2023 - Modified click-to-listen for SIP phones by Angelito Manansala # 60504-2023 - Modified click-to-listen for SIP phones by Angelito Manansala
# 60619-1708 - Added variable filtering to eliminate SQL injection attack threat # 60619-1708 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page # - Added required user/pass to gain access to this page
# 60626-1455 - Added display of system load to bottom (Angelito Manansala) # - Added 10 minutes on call (Magma Networks LLC)
# # - Added extended pause (exceeding 60 seconds -> 20 minutes) (Magma Networks LLC)
# - Added Full Name Field to extract from Database (Magma Networks LLC)
# - Added Barge Link (Magma Networks LLC)
# 60731-1138 - fixed fullname formatting
header ("Content-type: text/html; charset=utf-8"); header ("Content-type: text/html; charset=utf-8");
@@ -21,62 +25,13 @@ require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];} $server_ip=$_GET["server_ip"]; if (!$server_ip) {$server_ip=$_POST["server_ip"];}
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];} $reset_counter=$_GET["reset_counter"]; if (!$reset_counter) {$reset_counter=$_POST["reset_counter"];}
if (isset($_GET["reset_counter"])) {$reset_counter=$_GET["reset_counter"];} $RR=$_GET["RR"]; if (!$RR) {$RR=$_POST["RR"];}
elseif (isset($_POST["reset_counter"])) {$reset_counter=$_POST["reset_counter"];} $group=$_GET["group"]; if (!$group) {$group=$_POST["group"];}
if (isset($_GET["RR"])) {$RR=$_GET["RR"];} $DB=$_GET["DB"]; if (!$DB) {$DB=$_POST["DB"];}
elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];} $submit=$_GET["submit"]; if (!$submit) {$submit=$_POST["submit"];}
if (isset($_GET["group"])) {$group=$_GET["group"];} $SUBMIT=$_GET["SUBMIT"]; if (!$SUBMIT) {$SUBMIT=$_POST["SUBMIT"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (!isset($group)) {$group='';}
function get_server_load($windows = false) {
$os = strtolower(PHP_OS);
if(strpos($os, "win") === false) {
if(file_exists("/proc/loadavg")) {
$load = file_get_contents("/proc/loadavg");
$load = explode(' ', $load);
return $load[0];
}
elseif(function_exists("shell_exec")) {
$load = explode(' ', `uptime`);
return $load[count($load)-1];
}
else {
return false;
}
}
elseif($windows) {
if(class_exists("COM")) {
$wmi = new COM("WinMgmts:\\\\.");
$cpus = $wmi->InstancesOf("Win32_Processor");
$cpuload = 0;
$i = 0;
while ($cpu = $cpus->Next()) {
$cpuload += $cpu->LoadPercentage;
$i++;
}
$cpuload = round($cpuload / $i, 2);
return "$cpuload%";
}
else {
return false;
}
}
}
$load_ave = get_server_load(true);
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
@@ -96,15 +51,12 @@ $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
} }
$NOW_TIME = date("Y-m-d H:i:s"); $NOW_TIME = date("Y-m-d H:i:s");
$NOW_DAY = date("Y-m-d");
$NOW_HOUR = date("H:i:s");
$STARTtime = date("U"); $STARTtime = date("U");
$epochSIXhoursAGO = ($STARTtime - 21600); $epochSIXhoursAGO = ($STARTtime - 21600);
$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO); $timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
$stmt="select campaign_id from vicidial_campaigns where active='Y';"; $stmt="select campaign_id from vicidial_campaigns;";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
if (!isset($DB)) {$DB=0;}
if ($DB) {echo "$stmt\n";} if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt); $groups_to_print = mysql_num_rows($rslt);
$i=0; $i=0;
@@ -115,14 +67,13 @@ while ($i < $groups_to_print)
$i++; $i++;
} }
if (!isset($RR)) {$RR=40;} if (!$RR) {$RR=40;}
$NFB = '<b><font size=6 face="courier">'; $NFB = '<b><font size=6 face="courier">';
$NFE = '</font></b>'; $NFE = '</font></b>';
$F=''; $FG=''; $B=''; $BG=''; $F=''; $FG=''; $B=''; $BG='';
$reset_counter++; $reset_counter++;
if (!isset($reset_counter)) {$reset_counter=0;}
if ($reset_counter > 7) if ($reset_counter > 7)
{ {
$reset_counter=0; $reset_counter=0;
@@ -174,65 +125,24 @@ echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB\">STOP</a> | <a href=\"$PHP_
echo " &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n"; echo " &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
echo "\n\n"; echo "\n\n";
if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;} if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
else else
{ {
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';"; $stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt); $row=mysql_fetch_row($rslt);
$HOPlev = $row[8];
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $row[0]&nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $row[1], $row[2], $row[3], $row[4], $row[5] &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $row[6] &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $row[7] &nbsp; &nbsp; </TD>";
echo "</TR>";
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$VDhop = $row[0];
$stmt="select dialable_leads,calls_today,drops_today,drops_today_pct from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$DAleads = $row[0];
$callsTODAY = $row[1];
$dropsTODAY = $row[2];
$drpctTODAY = $row[3];
echo "<TR>";
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $HOPlev &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $VDhop &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $DAleads &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=CENTER COLSPAN=2><font size=2> &nbsp; <B> TIME:</B> </TD>";
echo "</TR>";
echo "<TR>";
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $callsTODAY &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS DROPPED:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $dropsTODAY &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $drpctTODAY% &nbsp; &nbsp; </TD>";
echo "<TD ALIGN=CENTER COLSPAN=2><font size=2> &nbsp; $NOW_TIME </TD>";
echo "</TR></TABLE>";
echo "<BR><font size=2>";
echo "<B>DIAL LEVEL:</B> $row[0] &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<B>STATUSES:</B> $row[1], $row[2], $row[3], $row[4], $row[5] &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<B>ORDER:</B> $row[6]</font>";
echo "</FORM>\n\n"; echo "</FORM>\n\n";
} }
################################################################################### ###################################################################################
###### OUTBOUND CALLS ###### OUTBOUND CALLS
################################################################################### ###################################################################################
if (eregi("CLOSER",$group)) if (eregi("CLOSER",$group))
{ {$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and (campaign_id='" . mysql_real_escape_string($group) . "' or campaign_id LIKE \"CL_%\");";}
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
$closer_campaigns = "'$closer_campaigns'";
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type='OUT') );";
}
else else
{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and campaign_id='" . mysql_real_escape_string($group) . "';";} {$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and campaign_id='" . mysql_real_escape_string($group) . "';";}
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
@@ -290,13 +200,32 @@ $agent_paused=0;
$agent_total=0; $agent_total=0;
$Aecho = ''; $Aecho = '';
$Aecho .= "VICIDIAL: Agents Time On Calls Campaign: $group $NOW_TIME\n\n"; $Aecho .= "VF DIALER: Agents Time On Calls Campaign: $group $NOW_TIME\n\n";
$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n"; $Aecho .= "+------------|--------+-----------------+----------------+-------+--------+-----------------+-----------------+---------+------------+\n";
$Aecho .= "| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |\n"; $Aecho .= "| STATION | USER | FULL NAME | SESSIONID | BARGE | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |\n";
$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n"; $Aecho .= "+------------|--------+-----------------+----------------+-------+--------+-----------------+-----------------+---------+------------+\n";
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysql_real_escape_string($group) . "' order by status,last_call_time;"; $stmt="
select
extension,
vicidial_live_agents.user,
conf_exten,
status,
server_ip,
UNIX_TIMESTAMP(last_call_time),
UNIX_TIMESTAMP(last_call_finish),
call_server_ip,
campaign_id,
vicidial_users.full_name as full_name
from vicidial_live_agents
left join vicidial_users on vicidial_live_agents.user = vicidial_users.user
where
campaign_id='" . mysql_real_escape_string($group) . "'
order by
status,
last_call_time;
";
$rslt=mysql_query($stmt, $link); $rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";} if ($DB) {echo "$stmt\n";}
$talking_to_print = mysql_num_rows($rslt); $talking_to_print = mysql_num_rows($rslt);
@@ -318,6 +247,8 @@ $talking_to_print = mysql_num_rows($rslt);
$server_ip = sprintf("%-15s", $row[4]); $server_ip = sprintf("%-15s", $row[4]);
$call_server_ip = sprintf("%-15s", $row[7]); $call_server_ip = sprintf("%-15s", $row[7]);
$campaign_id = sprintf("%-10s", $row[8]); $campaign_id = sprintf("%-10s", $row[8]);
$full_name = sprintf("%-15s", $row[9]);
while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
$call_time_S = ($STARTtime - $row[5]); $call_time_S = ($STARTtime - $row[5]);
$call_time_M = ($call_time_S / 60); $call_time_M = ($call_time_S / 60);
@@ -331,10 +262,10 @@ $talking_to_print = mysql_num_rows($rslt);
$call_time_MS = sprintf("%7s", $call_time_MS); $call_time_MS = sprintf("%7s", $call_time_MS);
$G = ''; $EG = ''; $G = ''; $EG = '';
if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';} if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
# if ($call_time_M_int >= 10) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';} # if ($call_time_M_int >= 10) {$G='<SPAN class="red"><B>'; $EG='</B></SPAN>';}
if (eregi("PAUSED",$row[3])) if (eregi("PAUSED",$row[3]))
{ {
if ($call_time_M_int >= 5) if ($call_time_M_int >= 20)
{$i++; continue;} {$i++; continue;}
else else
{$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>'; $agent_paused++; $agent_total++;} {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>'; $agent_paused++; $agent_total++;}
@@ -345,26 +276,24 @@ $talking_to_print = mysql_num_rows($rslt);
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;} if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;} if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';} if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
$sessionid = trim($sessionid);
$agentcount++; $agentcount++;
#$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$sessionid$EG | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n"; $Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$full_name$EG | $G$sessionid$EG <a href=\"sip:6$sessionid@$server_ip\">LISTEN</a> | <a href=\"sip:$sessionid@$server_ip\">BARGE</a> | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
$sessionid=trim($sessionid);
$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$sessionid$EG <a href=\"sip:6$sessionid@$server_ip\">LISTEN</a> | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
$i++; $i++;
} }
$Aecho .= "+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+\n"; $Aecho .= "+------------|--------+-----------------+----------------+--------+--------+-----------------+-----------------+---------+------------+\n";
$Aecho .= " $agentcount agents logged in on all servers\n"; $Aecho .= " $agentcount agents logged in on all servers\n";
$Aecho .= " System Load Average: $load_ave\n\n"; $Aecho .= " NOTE: Click LISTEN to monitor agent call, you must have installed softphone on you machine.\n\n";
$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Paused agents</B>\n"; $Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Paused agents</B>\n";
# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n"; # $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n";
$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call</B>\n"; $Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call</B>\n";
$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Over 5 minutes on call</B>\n\n"; $Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Over 5 minutes on call</B>\n";
$Aecho .= " NOTE: Click LISTEN to monitor agent call, you must have softphone installed on you machine.\n\n"; $Aecho .= " <SPAN class=\"red\"><B> </SPAN> - Over 10 minutes on call</B>\n";
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';} if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';} if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';} if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
@@ -374,6 +303,7 @@ $talking_to_print = mysql_num_rows($rslt);
echo "\n<BR>\n"; echo "\n<BR>\n";
echo "$NFB$agent_total$NFE agents logged in &nbsp; &nbsp; &nbsp; &nbsp; \n"; echo "$NFB$agent_total$NFE agents logged in &nbsp; &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_incall$NFE agents in calls &nbsp; &nbsp; &nbsp; \n"; echo "$NFB$agent_incall$NFE agents in calls &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$B &nbsp;$agent_ready $BG$NFE agents waiting &nbsp; &nbsp; &nbsp; \n"; echo "$NFB$B &nbsp;$agent_ready $BG$NFE agents waiting &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_paused$NFE paused agents &nbsp; &nbsp; &nbsp; \n"; echo "$NFB$agent_paused$NFE paused agents &nbsp; &nbsp; &nbsp; \n";
@@ -391,5 +321,3 @@ $talking_to_print = mysql_num_rows($rslt);
</PRE> </PRE>
</BODY></HTML> </BODY></HTML>