2006-04-19_snapshot

git-svn-id: svn://192.168.202.10@4 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-07-07 15:16:35 +00:00
parent 23592859ca
commit 4862328b6e
13 changed files with 1289 additions and 252 deletions
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+############################################################  ADMIN
+
+Add New Filter
+New Filter Addition
+Modify Filter
+Delete Filter
+Filters
+Filter ID -</B> This is the short name of a Vicidial Lead Filter. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters
+Filter Name -</B> This is a more descriptive name of the Filter. This is a short summary of the filter. max 30 characters, minimum of 2 characters
+Filter Comments -</B> This is where you can place comments for a Vicidial Filter such as -calls all California leads-.  max 255 characters, minimum of 2 characters
+Filter SQL -</B> This is where you place the SQL query fragment that you want to filter by. do not begin or end with an AND, that will be added by the hopper cron script automatically. an example SQL query that would work here is- called_count > 4 and called_count < 8 -
+ADD NEW FILTER
+Filter ID: 
+Filter Name: 
+Filter Comments: 
+Filter SQL: 
+short description of the filter
+FILTER NOT ADDED - there is already a filter entry with this ID
+Please go back and look at the data you entered
+FILTER NOT ADDED
+FILTER NOT MODIFIED
+FILTER NOT DELETED
+Filter ID, name and SQL must be at least 2 characters in length
+FILTER ADDED:
+FILTER MODIFIED
+Filter ID must be at least 2 characters in length
+Click here to delete filter 
+FILTER DELETION COMPLETED:
+MODIFY A FILTER
+DELETE THIS FILTER
+LEAD FILTER LISTINGS:
+VIEW FILTERS
+Lead Filter:
+Lead Filter -</B> This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE
+Agent Alt Num Dialing:
+Agent Alt Num Dialing -</B> This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called
+Scheduled Callbacks -</B> This option allows an agent to disposition a call as CALLBK and choose the data and time at which the lead will be re-activated
+Agent-Only Callbacks -</B> This option allows an agent to set a callback so that they are the only Agent that can call the customer back. This also allows the agent to see their callback listings and call them back any time they want to
+Agent Call Manual -</B> This option allows an agent to manually enter a new lead into the system and call them. This also allows the calling of any phone number from their vicidial screen and puts that call into their session. Use this option with caution
+Vicidial Recording -</B> This option can prevent an agent from doing any recordings after they log in to vicidial. This option must be on for vicidial to follow the campaign recording session
+Vicidial Transfers -</B> This option can prevent an agent from opening the transfer - conference session of vicidial. If this is disabled, the agent cannot third party call or blind transfer any calls
+Delete Filters -</B> This option allows the user to be able to delete vicidial lead filters from the system
+Scheduled Callbacks:
+Agent-Only Callbacks:
+
+
+############################################################ CLIENT
+
+Hangup Again
+Go Back
+Call Agent Again
+Finish and Disposition Call
+MY CALLBACK ONLY
+MANUAL DIAL
+ACTIVE CALLBACKS
+CALLBACKS FOR AGENT
+Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list
+YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE
+YOU CANNOT SKIP A CALLBACK OR MANUAL DIAL, YOU MUST DIAL THE LEAD
+YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE
+NEW MANUAL DIAL LEAD FOR
+Enter information below for the new lead you wish to call
+Note: a dial prefix of
+with be added to the beginning of this number
+This is usually a 1 in the USA-Canada
+Dial Code: 
+10 digits max - digits only
+Note: all new manual dial leads will go into list 999
+If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there
+Dial Override
+digits only please
+Dial Now
+YOU DO NOT HAVE PERMISSIONS TO TRANSFER CALLS