2006-05-12 snapshot
git-svn-id: svn://192.168.202.10@7 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -1,74 +1,124 @@
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############################################################ ADMIN
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Add New Filter
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New Filter Addition
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Modify Filter
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Delete Filter
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Filters
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Filter ID -</B> This is the short name of a Vicidial Lead Filter. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters
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Filter Name -</B> This is a more descriptive name of the Filter. This is a short summary of the filter. max 30 characters, minimum of 2 characters
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Filter Comments -</B> This is where you can place comments for a Vicidial Filter such as -calls all California leads-. max 255 characters, minimum of 2 characters
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Filter SQL -</B> This is where you place the SQL query fragment that you want to filter by. do not begin or end with an AND, that will be added by the hopper cron script automatically. an example SQL query that would work here is- called_count > 4 and called_count < 8 -
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ADD NEW FILTER
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Filter ID:
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Filter Name:
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Filter Comments:
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Filter SQL:
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short description of the filter
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FILTER NOT ADDED - there is already a filter entry with this ID
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Please go back and look at the data you entered
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FILTER NOT ADDED
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FILTER NOT MODIFIED
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FILTER NOT DELETED
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Filter ID, name and SQL must be at least 2 characters in length
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FILTER ADDED:
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FILTER MODIFIED
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Filter ID must be at least 2 characters in length
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Click here to delete filter
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FILTER DELETION COMPLETED:
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MODIFY A FILTER
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DELETE THIS FILTER
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LEAD FILTER LISTINGS:
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VIEW FILTERS
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Lead Filter:
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Lead Filter -</B> This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE
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Agent Alt Num Dialing:
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Agent Alt Num Dialing -</B> This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called
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Scheduled Callbacks -</B> This option allows an agent to disposition a call as CALLBK and choose the data and time at which the lead will be re-activated
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Agent-Only Callbacks -</B> This option allows an agent to set a callback so that they are the only Agent that can call the customer back. This also allows the agent to see their callback listings and call them back any time they want to
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Agent Call Manual -</B> This option allows an agent to manually enter a new lead into the system and call them. This also allows the calling of any phone number from their vicidial screen and puts that call into their session. Use this option with caution
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Vicidial Recording -</B> This option can prevent an agent from doing any recordings after they log in to vicidial. This option must be on for vicidial to follow the campaign recording session
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Vicidial Transfers -</B> This option can prevent an agent from opening the transfer - conference session of vicidial. If this is disabled, the agent cannot third party call or blind transfer any calls
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Delete Filters -</B> This option allows the user to be able to delete vicidial lead filters from the system
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Scheduled Callbacks:
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Agent-Only Callbacks:
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Users List
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############################################################ CLIENT
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Hangup Again
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Go Back
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Call Agent Again
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Finish and Disposition Call
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MY CALLBACK ONLY
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MANUAL DIAL
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ACTIVE CALLBACKS
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CALLBACKS FOR AGENT
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Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list
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YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE
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YOU CANNOT SKIP A CALLBACK OR MANUAL DIAL, YOU MUST DIAL THE LEAD
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YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE
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NEW MANUAL DIAL LEAD FOR
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Enter information below for the new lead you wish to call
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Note: a dial prefix of
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with be added to the beginning of this number
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This is usually a 1 in the USA-Canada
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Dial Code:
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10 digits max - digits only
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Note: all new manual dial leads will go into list 999
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If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there
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Dial Override
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digits only please
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Dial Now
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YOU DO NOT HAVE PERMISSIONS TO TRANSFER CALLS
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############################################################ ADMIN
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Drop Call Seconds -</B> The number of seconds from the time the customer line is picked up until the call is considered a DROP, only applies to outbound calls
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Safe Harbor Message -</B> If set to Y will play a message to customer after the Drop Call Seconds timeout is reached without being transferred to an agent. This setting will override sending to a voicemail box if this is set to Y
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Safe Harbor Exten -</B> This is the dialplan extension that the desired Safe Harbor audio file is located at on your server
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Drop Message -</B> If set to Y will play a message to customer after the Drop Call Seconds timeout is reached without being transferred to an agent. This setting will override sending to a voicemail box if this is set to Y
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Drop Exten -</B> This is the dialplan extension that the desired Dropped call audio file is located at on your server
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Call Time ID -</B> This is the short name of a Vicidial Call Time Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters
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Call Time Name -</B> This is a more descriptive name of the Call Time Definition. This is a short summary of the Call Time definition. max 30 characters, minimum of 2 characters
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Call Time Comments -</B> This is where you can place comments for a Vicidial Call Time Definition such as -10am to 4pm with extra call state restrictions-. max 255 characters
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Default Start and Stop Times -</B> This is the default time that calling will be allowed to be started or stopped within this call time definition if the day-of-the-week start time is not defined. 0 is midnight. To prevent calling completely set this field to 2400 and set the Default Stop time to 2400. To allow calling 24 hours a day set the start time to 0 and the stop time to 2400
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Weekday Start and Stop Times -</B> These are the custom times per day that can be set for the call time definition. same rules apply as with the Default start and stop times
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State Call Time Definitions -</B> This is the list of State specific call time definitions that are followed in this Call Time Definition
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State Call Time State -</B> This is the two letter code for the state that this calling time definition is for. For this to be in effect the local call time that is set in the campaign must have this state call time record in it as well as all of the leads having two letter state codes in them
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Delete Call Times -</B> This option allows the user to be able to delete vicidial call times records and vicidial state call times records from the system
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Modify Call Times -</B> This option allows the user to view and modify the call times and state call times records. A user doesn't need this option enabled if they only need to change the call times option on the campaigns screen
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Wrapup Seconds -</B> The number of seconds to force an agent to wait before allowing them to receive or dial another call. The timer begins as soon as an agent hangs up on their customer - or in the case of alternate number dialing when the agent finishes the lead - Default is 0 seconds. If the timer runs out before the agent has dispositioned the call, the agent still will NOT move on to the next call until they select a disposition
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Wrapup Message -</B> This is a campaign-specific message to be displayed on the wrapup screen if wrapup seconds is set
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You are not authorized to view this page. Please go back
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Day and time options will appear once you have created the Call Time Definition
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State Call Time ID, name and state must be at least 2 characters in length
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Call Time ID and name must be at least 2 characters in length
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Active State Call Time Definitions for this Record
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there is already a call time entry with this ID
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CALL TIMES USING THIS STATE CALL TIME
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STATE CALL TIME DEFINITION NOT ADDED
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DELETE THIS STATE CALL TIME DEFINITION
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Modify Call Time State Definitions List
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CALL TIME DEFINITION NOT ADDED
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DELETE THIS CALL TIME DEFINITION
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short description of the call time
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CAMPAIGNS USING THIS CALL TIME
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STATE CALL TIME NOT MODIFIED
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CALL TIME NOT MODIFIED
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STATE CALL TIME MODIFIED
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CALL TIME MODIFIED
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Default Start:
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Default Stop:
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Sunday Start:
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Sunday Stop:
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Monday Start:
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Monday Stop:
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Tuesday Start:
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Tuesday Stop:
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Wednesday Start:
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Wednesday Stop:
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Thursday Start:
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Thursday Stop:
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Friday Start:
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Friday Stop:
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Saturday Start:
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Saturday Stop:
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State Rule Added
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State Rule Removed
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STATE CALL TIME LISTINGS
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CALL TIME LISTINGS
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STATE CALL TIME ADDED
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CALL TIME ADDED
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Drop Call Seconds
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Use Safe Harbor Message
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Safe Harbor Exten
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Use Drop Message
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Drop Exten
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SIP Listen Version
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Add New Call Time
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Add New State Call Time
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New Call Time Addition
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New State Call Time Addition
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Modify Call Time
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MODIFY A CALL TIME
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Modify State Call Time
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MODIFY A STATE CALL TIME
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Delete Call Time
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Delete State Call Time
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State Call Times
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State Call Time ID
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State Call Time Name
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State Call Time Comments
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STATE CALL TIME NOT DELETED
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CALL TIME DELETION COMPLETED
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STATE CALL TIME DELETION COMPLETED
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CALL TIME NOT DELETED
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Call Time ID must be at least 2 characters in length
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STATE CALL TIME DELETION CONFIRMATION
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CALL TIME DELETION CONFIRMATION
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Call Times
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CALL TIMES
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SHOW CALL TIMES
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ADD NEW CALL TIME
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SHOW STATE CALL TIMES
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ADD NEW STATE CALL TIME
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Call Time ID
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Call Time Name
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Call Time Comments
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short description of the call time
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HIDE
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SHOW
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Show Dialable Leads Count
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Dialable Lead Count
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TEST ON CAMPAIGN
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Wrapup Seconds:
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Wrapup Message:
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Alt Number Dialing
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no active lists selected for this campaign
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Realtime Screen
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############################################################ CLIENT
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Search Existing Leads
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This option if checked will attempt to find the phone number in the system before inserting it as a new lead
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Finish Wrapup and Move On
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seconds remaining in wrapup
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Call Wrapup:
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############################################################ CLIENT MANUAL
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Added option to search for a manual-dial lead before inserting it in the system
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Added Call Wrapup option and screen with override link to skip out early
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############################################################
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