From 48c6b7f4abdc6e86fd01191b3cd77d45bebd119d Mon Sep 17 00:00:00 2001 From: mattf Date: Wed, 5 May 2021 21:20:56 +0000 Subject: [PATCH] Updated AGENT_EVENTS_PUSH.txt doc git-svn-id: svn://192.168.202.10@3437 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/docs/AGENT_EVENTS_PUSH.txt | 21 ++++++++++++++++++++- 1 file changed, 20 insertions(+), 1 deletion(-) diff --git a/agc_2-X/trunk/docs/AGENT_EVENTS_PUSH.txt b/agc_2-X/trunk/docs/AGENT_EVENTS_PUSH.txt index 410cd47d..7538202c 100644 --- a/agc_2-X/trunk/docs/AGENT_EVENTS_PUSH.txt +++ b/agc_2-X/trunk/docs/AGENT_EVENTS_PUSH.txt @@ -1,4 +1,4 @@ -Agent Events Push Started: 2017-05-31 Updated: 2017-09-13 +Agent Events Push Started: 2017-05-31 Updated: 2021-05-05 This feature allows for selected events in the VICIdial agent screen to push out event triggers through HTTP requests sent to a URL as defined in the System Settings. @@ -46,6 +46,12 @@ call_dead - This indicates that the customer line has hung up before the agent c call_script - Triggered when the script tab has loaded +dead_trigger_audio - Triggered if audio has been played to the agent based on the Dead Call Trigger Audio campaign settings + +dead_trigger_url - Triggered if URL request has been started based on the Dead Call Trigger URL campaign settings + +dead_trigger_url_sent - Triggered if URL request has been confirmed received based on the Dead Call Trigger URL campaign settings + other_answered - Triggers if EMAIL or CHAT is received by the agent, type will be attached to event agent_hangup - This is when the agent hangs up the call @@ -54,6 +60,8 @@ dispo_screen_open - The dispo screen has been opened and is awaiting the agent a dispo_set - This is when the agent submits a disposition for the call they jsut finished, a message containing the selected disposition will be attached to this event +dispo_set_twice - If the Dispo is somehow sent a second time for the same call, this will trigger + 3way_start - This indicates that the agent has started a 3way call, where the call is going will be attached to this event 3way_answered - This indicates that the 3way party has answered the call. call_id of customer call is attached to event @@ -66,6 +74,8 @@ transfer_local_closer - The agent has transferred a call to an In-Group using Lo transfer_blind - The agent has blind transferred a call, the destination transferred to will be attached to the event +transfer_vmail - The agent has transferred a call to the voicemail message process + park_started - This indicates that the agent has sent the customer to a park park_retrieved - This indicates that the agent has received the customer back from park @@ -129,6 +139,7 @@ logged_out_complete call_answered call_dead call_script +dead_trigger_url_sent other_answered agent_hangup dispo_set @@ -148,7 +159,10 @@ logged_out state_ready state_paused call_dialed +dead_trigger_audio +dead_trigger_url dispo_screen_open +dispo_set_twice 3way_start 3way_agent_leave transfer_local_closer @@ -162,6 +176,7 @@ manual_dial_open callback_select_open transfer_panel_open transfer_panel_closed +transfer_vmail ingroup_screen_open ingroup_screen_closed territory_screen_open @@ -175,3 +190,7 @@ MULTI-PURPOSE EVENTS THAT HAVE VARIOUS TRIGGERS: agent_alert session_disabled none_in_session + + + +NOTE: For information on using these Agent Events with your own custom WebSocket applications, please read the WEBSOCKETS_SUPPORT.txt document also in this directory.