From 499e620ced957cc39fcce072fd6f3b3b64480b1b Mon Sep 17 00:00:00 2001 From: mattf Date: Mon, 19 Mar 2007 20:28:14 +0000 Subject: [PATCH] added ability to allow agents to login to non-CLOSER campaigns if there are no leads in the hopper git-svn-id: svn://192.168.202.10@559 3d104415-ff17-0410-8863-d5cf3c621b8a --- .../trunk/extras/MySQL_AST_CREATE_tables.sql | 3 ++- agc_2-X/trunk/extras/upgrade_2.0.3.sql | 2 ++ .../TO_BE_TRANSLATED_2.0.3.txt | 2 ++ agc_2-X/trunk/www/agc/vicidial.php | 10 ++++++---- agc_2-X/trunk/www/vicidial/admin.php | 17 ++++++++++++++--- 5 files changed, 26 insertions(+), 8 deletions(-) diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql index e2e93259..0d14fcb7 100644 --- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql +++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql @@ -522,7 +522,8 @@ campaign_changedate DATETIME, campaign_stats_refresh ENUM('Y','N') default 'N', campaign_logindate DATETIME, dial_statuses VARCHAR(255) default ' NEW -', -disable_alter_custdata ENUM('Y','N') default 'N' +disable_alter_custdata ENUM('Y','N') default 'N', +no_hopper_leads_logins ENUM('Y','N') default 'N' ); CREATE TABLE vicidial_lists ( diff --git a/agc_2-X/trunk/extras/upgrade_2.0.3.sql b/agc_2-X/trunk/extras/upgrade_2.0.3.sql index cbeff171..a7b9e21b 100644 --- a/agc_2-X/trunk/extras/upgrade_2.0.3.sql +++ b/agc_2-X/trunk/extras/upgrade_2.0.3.sql @@ -111,3 +111,5 @@ ALTER TABLE system_settings ADD vicidial_agent_disable ENUM('NOT_ACTIVE','LIVE_A ALTER TABLE vicidial_campaigns ADD disable_alter_custdata ENUM('Y','N') default 'N'; ALTER TABLE vicidial_users ADD alter_custdata_override ENUM('NOT_ACTIVE','ALLOW_ALTER') default 'NOT_ACTIVE'; + +ALTER TABLE vicidial_campaigns ADD no_hopper_leads_logins ENUM('Y','N') default 'N'; diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.3.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.3.txt index 9c8b6fb1..84a577e6 100644 --- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.3.txt +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.3.txt @@ -154,6 +154,8 @@ Disable Alter Customer Data -<\/B> If set to Y, does not change any of the custo Disable Alter Customer Data: || Agent Alter Customer Data Override -<\/B> This option will override whatever the option is in the campaign for altering of customer data. NOT_ACTIVE will use whatever setting is present for the campaign. ALLOW_ALTER will always allow for the agent to alter the customer data, no matter what the campaign setting is. Default is NOT_ACTIVE|| Agent Alter Customer Data Override: || +Allow No-Hopper-Leads Logins -<\/B> If set to Y, allows agents to login to the campaign even if there are no leads loaded into the hopper for that campaign. This function is not needed in CLOSER-type campaigns. Default is N|| +Allow No-Hopper-Leads Logins: || ############################################################ CLIENT diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php index ba8e14f8..c7d7c53c 100644 --- a/agc_2-X/trunk/www/agc/vicidial.php +++ b/agc_2-X/trunk/www/agc/vicidial.php @@ -155,10 +155,11 @@ # 70313-1052 - Allow pound signs(hash) in comments to pass through # 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf # 70319-1446 - Added agent-deactive-display and disable customer info update functions +# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper # -$version = '2.0.126'; -$build = '70319-1446'; +$version = '2.0.127'; +$build = '70319-1626'; require("dbconnect.php"); @@ -611,7 +612,7 @@ $VDloginDISPLAY=0; $HKstatusnames = substr("$HKstatusnames", 0, -1); ##### grab the statuses to be dialed for your campaign as well as other campaign settings - $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; + $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} @@ -644,6 +645,7 @@ $VDloginDISPLAY=0; $allcalls_delay = $row[25]; $omit_phone_code = $row[26]; $agent_pause_codes_active = $row[27]; + $no_hopper_leads_logins = $row[28]; if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) ) { @@ -948,7 +950,7 @@ else if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} $rslt=mysql_query($stmt, $link); - if ( (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $VD_campaign)) || ($campaign_leads_to_call > 0) ) + if ( (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $VD_campaign)) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) ) { ### insert an entry into the user log for the login event $stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')"; diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index f396c6d2..5f5d5243 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -576,6 +576,8 @@ if (isset($_GET["disable_alter_custdata"])) {$disable_alter_custdata=$_GET["d elseif (isset($_POST["disable_alter_custdata"])) {$disable_alter_custdata=$_POST["disable_alter_custdata"];} if (isset($_GET["alter_custdata_override"])) {$alter_custdata_override=$_GET["alter_custdata_override"];} elseif (isset($_POST["alter_custdata_override"])) {$alter_custdata_override=$_POST["alter_custdata_override"];} +if (isset($_GET["no_hopper_leads_logins"])) {$no_hopper_leads_logins=$_GET["no_hopper_leads_logins"];} + elseif (isset($_POST["no_hopper_leads_logins"])) {$no_hopper_leads_logins=$_POST["no_hopper_leads_logins"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);} @@ -724,6 +726,7 @@ $vd_server_logs = ereg_replace("[^NY]","",$vd_server_logs); $agent_pause_codes_active = ereg_replace("[^NY]","",$agent_pause_codes_active); $campaign_stats_refresh = ereg_replace("[^NY]","",$campaign_stats_refresh); $disable_alter_custdata = ereg_replace("[^NY]","",$disable_alter_custdata); +$no_hopper_leads_logins = ereg_replace("[^NY]","",$no_hopper_leads_logins); ### ALPHA-NUMERIC ONLY ### $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); @@ -978,12 +981,13 @@ $lead_filter_sql = ereg_replace(";","",$lead_filter_sql); # 70302-1111 - Fixed small bug in dialable leads calculation # 70314-1133 - Added insert selection on script forms # 70319-1423 - Added Alter Customer Data and agent disable display functions +# 70319-1625 - Added option to allow agents to login to outbound campaigns with no leads in the hopper # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time -$admin_version = '2.0.92'; -$build = '70319-1423'; +$admin_version = '2.0.93'; +$build = '70319-1625'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -1937,6 +1941,11 @@ echo "\n"; + echo "\n"; if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)", $campaign_id))
Disable Alter Customer Data - If set to Y, does not change any of the customer data record when an agent dispositions the call. Default is N. +
+ +
+Allow No-Hopper-Leads Logins - If set to Y, allows agents to login to the campaign even if there are no leads loaded into the hopper for that campaign. This function is not needed in CLOSER-type campaigns. Default is N. +



@@ -4895,7 +4904,7 @@ if ($ADD==41) } } } - $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata' where campaign_id='$campaign_id';"; + $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins' where campaign_id='$campaign_id';"; $rslt=mysql_query($stmtA, $link); if ($reset_hopper == 'Y') @@ -7247,6 +7256,7 @@ if ($ADD==31) $campaign_logindate = $row[60]; $dial_statuses = $row[61]; $disable_alter_custdata = $row[62]; + $no_hopper_leads_logins = $row[63]; echo "
MODIFY A CAMPAIGNS RECORD: $row[0] - Basic View"; echo " | Detail View | "; @@ -7456,6 +7466,7 @@ if ($ADD==31) echo "
Disable Alter Customer Data: $NWB#vicidial_campaigns-disable_alter_custdata$NWE
Allow No-Hopper-Leads Logins: $NWB#vicidial_campaigns-no_hopper_leads_logins$NWE