diff --git a/agc_2-X/branches/agc_30/Makefile.PL b/agc_2-X/branches/TO_BE_DELETED_agc_30/Makefile.PL similarity index 100% rename from agc_2-X/branches/agc_30/Makefile.PL rename to agc_2-X/branches/TO_BE_DELETED_agc_30/Makefile.PL diff --git a/agc_2-X/branches/agc_30/bin/agc_status.pl b/agc_2-X/branches/TO_BE_DELETED_agc_30/bin/agc_status.pl similarity index 100% rename from agc_2-X/branches/agc_30/bin/agc_status.pl rename to agc_2-X/branches/TO_BE_DELETED_agc_30/bin/agc_status.pl diff --git a/agc_2-X/branches/agc_30/bin/agid.pl b/agc_2-X/branches/TO_BE_DELETED_agc_30/bin/agid.pl similarity index 100% rename from agc_2-X/branches/agc_30/bin/agid.pl rename to agc_2-X/branches/TO_BE_DELETED_agc_30/bin/agid.pl diff --git a/agc_2-X/branches/agc_30/bin/dialerd.pl b/agc_2-X/branches/TO_BE_DELETED_agc_30/bin/dialerd.pl similarity index 100% rename from agc_2-X/branches/agc_30/bin/dialerd.pl rename to agc_2-X/branches/TO_BE_DELETED_agc_30/bin/dialerd.pl diff --git a/agc_2-X/branches/agc_30/etc/agid.conf b/agc_2-X/branches/TO_BE_DELETED_agc_30/etc/agid.conf similarity index 100% rename from agc_2-X/branches/agc_30/etc/agid.conf rename to agc_2-X/branches/TO_BE_DELETED_agc_30/etc/agid.conf diff --git a/agc_2-X/branches/agc_30/etc/astguiclient.yaml b/agc_2-X/branches/TO_BE_DELETED_agc_30/etc/astguiclient.yaml similarity index 100% rename from agc_2-X/branches/agc_30/etc/astguiclient.yaml rename to agc_2-X/branches/TO_BE_DELETED_agc_30/etc/astguiclient.yaml diff --git a/agc_2-X/branches/agc_30/lib/Astguiclient.pm b/agc_2-X/branches/TO_BE_DELETED_agc_30/lib/Astguiclient.pm similarity index 100% rename from agc_2-X/branches/agc_30/lib/Astguiclient.pm rename to agc_2-X/branches/TO_BE_DELETED_agc_30/lib/Astguiclient.pm diff --git a/agc_2-X/branches/agc_30/lib/Astguiclient/AGI.pm b/agc_2-X/branches/TO_BE_DELETED_agc_30/lib/Astguiclient/AGI.pm similarity index 100% rename from agc_2-X/branches/agc_30/lib/Astguiclient/AGI.pm rename to 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from agc_2-X/branches/agc_30/t/00-load.t rename to agc_2-X/branches/TO_BE_DELETED_agc_30/t/00-load.t diff --git a/agc_2-X/branches/agc_30/t/01-dependencies.t b/agc_2-X/branches/TO_BE_DELETED_agc_30/t/01-dependencies.t similarity index 100% rename from agc_2-X/branches/agc_30/t/01-dependencies.t rename to agc_2-X/branches/TO_BE_DELETED_agc_30/t/01-dependencies.t diff --git a/agc_2-X/branches/agc_30/t/02-database.t b/agc_2-X/branches/TO_BE_DELETED_agc_30/t/02-database.t similarity index 100% rename from agc_2-X/branches/agc_30/t/02-database.t rename to agc_2-X/branches/TO_BE_DELETED_agc_30/t/02-database.t diff --git a/agc_2-X/branches/agc_30/t/03-config.t b/agc_2-X/branches/TO_BE_DELETED_agc_30/t/03-config.t similarity index 100% rename from agc_2-X/branches/agc_30/t/03-config.t rename to agc_2-X/branches/TO_BE_DELETED_agc_30/t/03-config.t diff --git a/agc_2-X/branches/agc_2.0.4/www/agc/vicidial.php b/agc_2-X/branches/agc_2.0.4/www/agc/vicidial.php index 84c55b12..54fc3cfd 100644 --- a/agc_2-X/branches/agc_2.0.4/www/agc/vicidial.php +++ b/agc_2-X/branches/agc_2.0.4/www/agc/vicidial.php @@ -6787,7 +6787,7 @@ Your Status:
Calls Dialing: MY CALLBACK ONLY
";} ?> - CB Comments:

+ CB Comments:

SUBMIT

diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index dad726b2..223a34fa 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -281,6 +281,9 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported. +67. Added new monitoring functionality to allow monitoring from one agent to + another without hanging up + diff --git a/agc_2-X/trunk/docs/Inbound_VDAC_IVR.txt b/agc_2-X/trunk/docs/Inbound_VDAC_IVR.txt index 4a79215a..8eee4a6d 100644 --- a/agc_2-X/trunk/docs/Inbound_VDAC_IVR.txt +++ b/agc_2-X/trunk/docs/Inbound_VDAC_IVR.txt @@ -8,7 +8,7 @@ A log of the calls going into this agi-VDAD_inbound_calltime_check.agi script is The agi-VDAD_inbound_calltime_check.agi script can also be used to log the progression of a call through an IVR if you place it at major points in your IVR dialplan. The third field that you can define allows you to set a note or comment that is placed into the database when the call goes through that step. -Now included in the vicidial web directory is the AST_IVRstats.php report whish can show you the statistics on the progression of customers through an Asterisk dialplan-based IVR using tracking with this script. +Now included in the vicidial web directory is the AST_IVRstats.php report which can show you the statistics on the progression of customers through an Asterisk dialplan-based IVR using tracking with this script. The example below shows how to do a very simple IVR before sending to a queue asking if the caller wants English, Spanish, French or German language service. diff --git a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample index d1cea950..fdb791ad 100644 --- a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample +++ b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample @@ -102,11 +102,12 @@ exten => 2102,2,Voicemail,u2102 ; Send to voicemail... exten => 401,1,Dial((IAX2/firefly01@firefly01/s||t) exten => 401,2,Hangup +; 100-350 phone extensions now auto-generated ; extensions for other SIP and IAX call center phones ; cc100-cc150 SIP Phones -exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to) +;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to) ; cc300-cc350 IAX Phones -exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to) +;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to) ; extensions if using a T1 channelbank exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o) @@ -401,6 +402,12 @@ exten => 8500998,2,Playback(silence) exten => 8500998,3,AGI(agi-dtmf.agi) exten => 8500998,4,Hangup +; multi-remote-monitor entry extensions +exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to) + +exten => 34567890123456789,1,Answer +exten => 34567890123456789,2,Goto(monitor,s,1) + ;#### VDAD STANDARD TRANSFER ENTRIES #### ; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly ; 1. the method of call handling for the script: @@ -556,3 +563,29 @@ exten => 99999999999,11,Playback(conf) exten => 99999999999,12,Playback(conf) exten => 99999999999,13,Playback(conf) exten => 99999999999,14,Hangup + + +[monitor] +exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) + +exten => s,1,SetVar(TIMEOUT(digit)=10) +exten => s,n,SetVar(TIMEOUT(response)=10) +exten => s,n,SetVar(MEETME_EXIT_CONTEXT=monitor_exit) +exten => s,n,Background(vm-extension) ; need audio prompt. +exten => s,n,WaitExten(10) + +exten => i,1,Goto(monitor_exit,s,1) +exten => #,1,Goto(monitor_exit,s,1) +exten => t,1,Goto(monitor_exit,s,1) + +exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},FmqX) ; Listen +exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},FX) ; Barge + +[monitor_exit] +exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) + +exten => _X,1,Goto(monitor,s,1) + +exten => i,1,Goto(monitor,s,1) +exten => #,1,Goto(monitor,s,1) +exten => t,1,Goto(monitor,s,1) diff --git a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 index 07e0c4eb..f3127afc 100644 --- a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 +++ b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 @@ -102,11 +102,12 @@ exten => 2102,2,Voicemail,u2102 ; Send to voicemail... exten => 401,1,Dial((IAX2/firefly01@firefly01/s||t) exten => 401,2,Hangup +; 100-350 phone extensions now auto-generated ; extensions for other SIP and IAX call center phones ; cc100-cc150 SIP Phones -exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to) +;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to) ; cc300-cc350 IAX Phones -exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to) +;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to) ; extensions if using a T1 channelbank exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o) @@ -401,6 +402,12 @@ exten => 8500998,2,Playback(silence) exten => 8500998,3,AGI(agi-dtmf.agi) exten => 8500998,4,Hangup +; multi-remote-monitor entry extensions +exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to) + +exten => 34567890123456789,1,Answer +exten => 34567890123456789,2,Goto(monitor,s,1) + ;#### VDAD STANDARD TRANSFER ENTRIES #### ; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi script to be run properly ; 1. the method of call handling for the script: @@ -556,3 +563,29 @@ exten => 99999999999,11,Playback(conf) exten => 99999999999,12,Playback(conf) exten => 99999999999,13,Playback(conf) exten => 99999999999,14,Hangup + + +[monitor] +exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) + +exten => s,1,Set(TIMEOUT(digit)=10) +exten => s,n,Set(TIMEOUT(response)=10) +exten => s,n,Set(MEETME_EXIT_CONTEXT=monitor_exit) +exten => s,n,Background(vm-extension) ; need audio prompt. +exten => s,n,WaitExten(10) + +exten => i,1,Goto(monitor_exit,s,1) +exten => #,1,Goto(monitor_exit,s,1) +exten => t,1,Goto(monitor_exit,s,1) + +exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},FmqX) ; Listen +exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},FX) ; Barge + +[monitor_exit] +exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) + +exten => _X,1,Goto(monitor,s,1) + +exten => i,1,Goto(monitor,s,1) +exten => #,1,Goto(monitor,s,1) +exten => t,1,Goto(monitor,s,1) diff --git a/agc_2-X/trunk/extras/upgrade_2.0.5.sql b/agc_2-X/trunk/extras/upgrade_2.0.5.sql index dc582515..feed338f 100644 --- a/agc_2-X/trunk/extras/upgrade_2.0.5.sql +++ b/agc_2-X/trunk/extras/upgrade_2.0.5.sql @@ -787,3 +787,10 @@ ALTER TABLE vicidial_users ADD export_reports ENUM('1','0') default '0'; ALTER TABLE vicidial_admin_log MODIFY event_type ENUM('ADD','COPY','LOAD','RESET','MODIFY','DELETE','SEARCH','LOGIN','LOGOUT','CLEAR','OVERRIDE','EXPORT','OTHER') default 'OTHER'; UPDATE system_settings SET db_schema_version='1134'; + + + + +ALTER TABLE vicidial_campaigns DROP campaign_shift_start_time; +ALTER TABLE vicidial_campaigns DROP campaign_shift_length; +ALTER TABLE vicidial_campaigns DROP campaign_day_start_time;