Added Agent DID Report
Fixed issue #982 git-svn-id: svn://192.168.202.10@2644 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -57,6 +57,7 @@
|
|||||||
# 160227-1101 - Uniform form format
|
# 160227-1101 - Uniform form format
|
||||||
# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
|
# 160714-2348 - Added and tested ChartJS features for more aesthetically appealing graphs
|
||||||
# 160819-0054 - Fixed chart bugs
|
# 160819-0054 - Fixed chart bugs
|
||||||
|
# 161207-2037 - Fix for issue #982, formatting
|
||||||
#
|
#
|
||||||
|
|
||||||
$startMS = microtime();
|
$startMS = microtime();
|
||||||
@@ -2971,9 +2972,9 @@ $TOTavg=0;
|
|||||||
|
|
||||||
$ASCII_text="\n";
|
$ASCII_text="\n";
|
||||||
$ASCII_text.="---------- "._QXZ("AGENT STATS",17)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=7&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
|
$ASCII_text.="---------- "._QXZ("AGENT STATS",17)." <a href=\"$PHP_SELF?DB=$DB&DID=$DID&query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&SUBMIT=$SUBMIT&file_download=7&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a>\n";
|
||||||
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
|
$ASCII_text.="+--------------------------+------------+------------+---------+\n";
|
||||||
$ASCII_text.="| "._QXZ("AGENT",24)." | $rpt_type_verbiages | "._QXZ("TIME H:M:S",10)." |"._QXZ("AVERAGE",8)."|\n";
|
$ASCII_text.="| "._QXZ("AGENT",24)." | $rpt_type_verbiages | "._QXZ("TIME H:M:S",10)." | "._QXZ("AVERAGE",8)."|\n";
|
||||||
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
|
$ASCII_text.="+--------------------------+------------+------------+---------+\n";
|
||||||
|
|
||||||
$CSV_text7.="\n\""._QXZ("AGENT STATS")."\"\n";
|
$CSV_text7.="\n\""._QXZ("AGENT STATS")."\"\n";
|
||||||
$CSV_text7.="\""._QXZ("AGENT")."\",\"$rpt_type_verbiages\",\""._QXZ("TIME H:M:S")."\",\""._QXZ("AVERAGE")."\"\n";
|
$CSV_text7.="\""._QXZ("AGENT")."\",\"$rpt_type_verbiages\",\""._QXZ("TIME H:M:S")."\",\""._QXZ("AVERAGE")."\"\n";
|
||||||
@@ -3026,7 +3027,9 @@ while ($i < $users_to_print)
|
|||||||
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
|
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
|
||||||
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
||||||
|
|
||||||
$ASCII_text.="| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
# $ASCII_text.="| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
||||||
|
$str_full_name = substr(($user . " - " . $full_name), 0, 24);
|
||||||
|
$ASCII_text.="| ".substr(($user . " - " . $full_name), 0, 24)." | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
||||||
$CSV_text7.="\"$user - $full_name\",\"$USERcalls\",\"$USERtotTALK_MS\",\"$USERavgTALK_MS\"\n";
|
$CSV_text7.="\"$user - $full_name\",\"$USERcalls\",\"$USERtotTALK_MS\",\"$USERavgTALK_MS\"\n";
|
||||||
|
|
||||||
$i++;
|
$i++;
|
||||||
@@ -3044,9 +3047,9 @@ $TOTcalls = sprintf("%10s", $TOTcalls);
|
|||||||
$TOTtime = sprintf("%8s", $TOTtime);
|
$TOTtime = sprintf("%8s", $TOTtime);
|
||||||
$TOTavg = sprintf("%6s", $TOTavg);
|
$TOTavg = sprintf("%6s", $TOTavg);
|
||||||
|
|
||||||
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
|
$ASCII_text.="+--------------------------+------------+------------+---------+\n";
|
||||||
$ASCII_text.="| "._QXZ("TOTAL Agents:",13)." $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
|
$ASCII_text.="| "._QXZ("TOTAL Agents:",13)." $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
|
||||||
$ASCII_text.="+--------------------------+------------+------------+--------+\n";
|
$ASCII_text.="+--------------------------+------------+------------+---------+\n";
|
||||||
|
|
||||||
$GRAPH_text="";
|
$GRAPH_text="";
|
||||||
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
|
# USE THIS FOR multiple graphs, use pipe-delimited array elements, dataset_name|index|link_name
|
||||||
|
|||||||
@@ -0,0 +1,768 @@
|
|||||||
|
<?php
|
||||||
|
# AST_agentDIDstats.php
|
||||||
|
#
|
||||||
|
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
||||||
|
#
|
||||||
|
# CHANGES
|
||||||
|
#
|
||||||
|
# 161207-1952 - First build
|
||||||
|
#
|
||||||
|
|
||||||
|
$startMS = microtime();
|
||||||
|
|
||||||
|
require("dbconnect_mysqli.php");
|
||||||
|
require("functions.php");
|
||||||
|
|
||||||
|
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
||||||
|
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
||||||
|
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||||
|
if (isset($_GET["group"])) {$group=$_GET["group"];}
|
||||||
|
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
|
||||||
|
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
|
||||||
|
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
|
||||||
|
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
|
||||||
|
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
|
||||||
|
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
|
||||||
|
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
|
||||||
|
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
||||||
|
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
||||||
|
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
||||||
|
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
||||||
|
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
||||||
|
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
||||||
|
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
|
||||||
|
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
|
||||||
|
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
|
||||||
|
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
|
||||||
|
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
|
||||||
|
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
|
||||||
|
|
||||||
|
if (strlen($shift)<2) {$shift='ALL';}
|
||||||
|
|
||||||
|
$report_name = 'Agent DID Report';
|
||||||
|
$db_source = 'M';
|
||||||
|
if ($file_download>0) {$DB="";}
|
||||||
|
|
||||||
|
#############################################
|
||||||
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
||||||
|
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
if ($DB) {$MAIN.="$stmt\n";}
|
||||||
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
||||||
|
if ($qm_conf_ct > 0)
|
||||||
|
{
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$non_latin = $row[0];
|
||||||
|
$outbound_autodial_active = $row[1];
|
||||||
|
$slave_db_server = $row[2];
|
||||||
|
$reports_use_slave_db = $row[3];
|
||||||
|
$SSenable_languages = $row[4];
|
||||||
|
$SSlanguage_method = $row[5];
|
||||||
|
}
|
||||||
|
##### END SETTINGS LOOKUP #####
|
||||||
|
###########################################
|
||||||
|
|
||||||
|
### ARCHIVED DATA CHECK CONFIGURATION
|
||||||
|
$archives_available="N";
|
||||||
|
$table_name="vicidial_did_log";
|
||||||
|
$archive_table_name=use_archive_table($table_name);
|
||||||
|
if ($archive_table_name!=$table_name) {$archives_available="Y";}
|
||||||
|
|
||||||
|
if ($search_archived_data)
|
||||||
|
{
|
||||||
|
$vicidial_did_log_table=use_archive_table("vicidial_did_log");
|
||||||
|
$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$vicidial_did_log_table="vicidial_did_log";
|
||||||
|
$vicidial_closer_log_table="vicidial_closer_log";
|
||||||
|
}
|
||||||
|
#############
|
||||||
|
|
||||||
|
if ($non_latin < 1)
|
||||||
|
{
|
||||||
|
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
|
||||||
|
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
|
||||||
|
$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
|
||||||
|
}
|
||||||
|
|
||||||
|
$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
|
||||||
|
if ($DB) {echo "|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$sl_ct = mysqli_num_rows($rslt);
|
||||||
|
if ($sl_ct > 0)
|
||||||
|
{
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$VUselected_language = $row[0];
|
||||||
|
}
|
||||||
|
|
||||||
|
$auth=0;
|
||||||
|
$reports_auth=0;
|
||||||
|
$admin_auth=0;
|
||||||
|
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
|
||||||
|
if ($auth_message == 'GOOD')
|
||||||
|
{$auth=1;}
|
||||||
|
|
||||||
|
if ($auth > 0)
|
||||||
|
{
|
||||||
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
|
||||||
|
if ($DB) {echo "|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$admin_auth=$row[0];
|
||||||
|
|
||||||
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
|
||||||
|
if ($DB) {echo "|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$reports_auth=$row[0];
|
||||||
|
|
||||||
|
if ($reports_auth < 1)
|
||||||
|
{
|
||||||
|
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
|
||||||
|
Header ("Content-type: text/html; charset=utf-8");
|
||||||
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
if ( ($reports_auth > 0) and ($admin_auth < 1) )
|
||||||
|
{
|
||||||
|
$ADD=999999;
|
||||||
|
$reports_only_user=1;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
|
||||||
|
if ($auth_message == 'LOCK')
|
||||||
|
{
|
||||||
|
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
|
||||||
|
Header ("Content-type: text/html; charset=utf-8");
|
||||||
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
||||||
|
Header("HTTP/1.0 401 Unauthorized");
|
||||||
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
|
||||||
|
|
||||||
|
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
|
||||||
|
if ($DB) {$MAIN.="|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$LOGuser_group = $row[0];
|
||||||
|
|
||||||
|
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
|
||||||
|
if ($DB) {$MAIN.="|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$LOGallowed_campaigns = $row[0];
|
||||||
|
$LOGallowed_reports = $row[1];
|
||||||
|
$LOGadmin_viewable_groups = $row[2];
|
||||||
|
$LOGadmin_viewable_call_times = $row[3];
|
||||||
|
|
||||||
|
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
|
{
|
||||||
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
||||||
|
Header("HTTP/1.0 401 Unauthorized");
|
||||||
|
echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
|
||||||
|
exit;
|
||||||
|
}
|
||||||
|
|
||||||
|
$LOGadmin_viewable_groupsSQL='';
|
||||||
|
$whereLOGadmin_viewable_groupsSQL='';
|
||||||
|
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
||||||
|
{
|
||||||
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
||||||
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
||||||
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
||||||
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
||||||
|
}
|
||||||
|
|
||||||
|
$LOGadmin_viewable_call_timesSQL='';
|
||||||
|
$whereLOGadmin_viewable_call_timesSQL='';
|
||||||
|
if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
|
||||||
|
{
|
||||||
|
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
|
||||||
|
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
|
||||||
|
$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
|
||||||
|
$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
|
||||||
|
}
|
||||||
|
|
||||||
|
$NOW_DATE = date("Y-m-d");
|
||||||
|
$NOW_TIME = date("Y-m-d H:i:s");
|
||||||
|
$STARTtime = date("U");
|
||||||
|
if (!isset($group)) {$group = '';}
|
||||||
|
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||||
|
if (!isset($end_date)) {$end_date = $NOW_DATE;}
|
||||||
|
|
||||||
|
$stmt="select did_id,did_pattern,did_description from vicidial_inbound_dids $whereLOGadmin_viewable_groupsSQL order by did_pattern;";
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
if ($DB) {$MAIN.="$stmt\n";}
|
||||||
|
$groups_to_print = mysqli_num_rows($rslt);
|
||||||
|
$groups_string='|';
|
||||||
|
$i=0;
|
||||||
|
while ($i < $groups_to_print)
|
||||||
|
{
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$groups[$i] = $row[0];
|
||||||
|
$group_patterns[$i] = $row[1];
|
||||||
|
$group_names[$i] = $row[2];
|
||||||
|
$groups_string .= "$groups[$i]|";
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
|
||||||
|
$i=0;
|
||||||
|
$group_string='|';
|
||||||
|
$group_ct = count($group);
|
||||||
|
while($i < $group_ct)
|
||||||
|
{
|
||||||
|
if ( (strlen($group[$i]) > 0) and (preg_match("/\|$group[$i]\|/",$groups_string)) )
|
||||||
|
{
|
||||||
|
$group_string .= "$group[$i]|";
|
||||||
|
$group_SQL .= "'$group[$i]',";
|
||||||
|
$groupQS .= "&group[]=$group[$i]";
|
||||||
|
}
|
||||||
|
$i++;
|
||||||
|
}
|
||||||
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
|
||||||
|
{
|
||||||
|
$group_SQL = "''";
|
||||||
|
# $group_SQL = "group_id IN('')";
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
||||||
|
# $group_SQL = "group_id IN($group_SQL)";
|
||||||
|
}
|
||||||
|
if (strlen($group_SQL)<3) {$group_SQL="''";}
|
||||||
|
|
||||||
|
|
||||||
|
##### BEGIN log visit to the vicidial_report_log table #####
|
||||||
|
$LOGip = getenv("REMOTE_ADDR");
|
||||||
|
$LOGbrowser = getenv("HTTP_USER_AGENT");
|
||||||
|
$LOGscript_name = getenv("SCRIPT_NAME");
|
||||||
|
$LOGserver_name = getenv("SERVER_NAME");
|
||||||
|
$LOGserver_port = getenv("SERVER_PORT");
|
||||||
|
$LOGrequest_uri = getenv("REQUEST_URI");
|
||||||
|
$LOGhttp_referer = getenv("HTTP_REFERER");
|
||||||
|
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
|
||||||
|
else {$HTTPprotocol = 'http://';}
|
||||||
|
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
|
||||||
|
else {$LOGserver_port = ":$LOGserver_port";}
|
||||||
|
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
|
||||||
|
|
||||||
|
$LOGhostname = php_uname('n');
|
||||||
|
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
|
||||||
|
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
|
||||||
|
|
||||||
|
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
if ($DB) {echo "$stmt\n";}
|
||||||
|
$webserver_id_ct = mysqli_num_rows($rslt);
|
||||||
|
if ($webserver_id_ct > 0)
|
||||||
|
{
|
||||||
|
$row=mysqli_fetch_row($rslt);
|
||||||
|
$webserver_id = $row[0];
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
##### insert webserver entry
|
||||||
|
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
|
||||||
|
if ($DB) {echo "$stmt\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$affected_rows = mysqli_affected_rows($link);
|
||||||
|
$webserver_id = mysqli_insert_id($link);
|
||||||
|
}
|
||||||
|
|
||||||
|
$AMP='&';
|
||||||
|
$QM='?';
|
||||||
|
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='".$LOGfull_url."?DB=".$DB."&file_download=".$file_download."&query_date=".$query_date."&end_date=".$end_date."&shift=".$shift."&report_display_type=".$report_display_type."$groupQS', webserver='$webserver_id';";
|
||||||
|
if ($DB) {echo "|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
$report_log_id = mysqli_insert_id($link);
|
||||||
|
##### END log visit to the vicidial_report_log table #####
|
||||||
|
|
||||||
|
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
|
||||||
|
{
|
||||||
|
mysqli_close($link);
|
||||||
|
$use_slave_server=1;
|
||||||
|
$db_source = 'S';
|
||||||
|
require("dbconnect_mysqli.php");
|
||||||
|
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
|
||||||
|
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
|
||||||
|
|
||||||
|
$HEADER.="<HTML>\n";
|
||||||
|
$HEADER.="<HEAD>\n";
|
||||||
|
$HEADER.="<STYLE type=\"text/css\">\n";
|
||||||
|
$HEADER.="<!--\n";
|
||||||
|
$HEADER.=" .green {color: black; background-color: #99FF99}\n";
|
||||||
|
$HEADER.=" .red {color: black; background-color: #FF9999}\n";
|
||||||
|
$HEADER.=" .orange {color: black; background-color: #FFCC99}\n";
|
||||||
|
$HEADER.="-->\n";
|
||||||
|
$HEADER.=" </STYLE>\n";
|
||||||
|
$HEADER.="<style type=\"text/css\">\n";
|
||||||
|
$HEADER.="<!--\n";
|
||||||
|
$HEADER.=".auraltext\n";
|
||||||
|
$HEADER.=" {\n";
|
||||||
|
$HEADER.=" position: absolute;\n";
|
||||||
|
$HEADER.=" font-size: 0;\n";
|
||||||
|
$HEADER.=" left: -1000px;\n";
|
||||||
|
$HEADER.=" }\n";
|
||||||
|
$HEADER.=".chart_td\n";
|
||||||
|
$HEADER.=" {background-image: url(images/gridline58.gif); background-repeat: repeat-x; background-position: left top; border-left: 1px solid #e5e5e5; border-right: 1px solid #e5e5e5; padding:0; border-bottom: 1px solid #e5e5e5; background-color:transparent;}\n";
|
||||||
|
$HEADER.="\n";
|
||||||
|
$HEADER.="-->\n";
|
||||||
|
$HEADER.="</style>\n";
|
||||||
|
|
||||||
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
||||||
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
||||||
|
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
||||||
|
require("chart_button.php");
|
||||||
|
$HEADER.="<script src='chart/Chart.js'></script>\n";
|
||||||
|
$HEADER.="<script language=\"JavaScript\" src=\"vicidial_chart_functions.js\"></script>\n";
|
||||||
|
|
||||||
|
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
||||||
|
$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
||||||
|
|
||||||
|
$short_header=1;
|
||||||
|
|
||||||
|
if ($DB > 0)
|
||||||
|
{
|
||||||
|
$MAIN.="<BR>\n";
|
||||||
|
$MAIN.="$group_ct|$group_string|$group_SQL\n";
|
||||||
|
$MAIN.="<BR>\n";
|
||||||
|
$MAIN.="$shift|$query_date|$end_date\n";
|
||||||
|
$MAIN.="<BR>\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#agentDIDstats$NWE\n";
|
||||||
|
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
||||||
|
|
||||||
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=POST name=vicidial_report id=vicidial_report>\n";
|
||||||
|
$MAIN.="<TABLE BORDER=0 CELLPADDING=3 CELLSPACING=0 BGCOLOR=\"#e3e3ff\"><TR><TD align=center valign=top>\n";
|
||||||
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
||||||
|
|
||||||
|
$MAIN.="<script language=\"JavaScript\">\n";
|
||||||
|
$MAIN.="function openNewWindow(url)\n";
|
||||||
|
$MAIN.=" {\n";
|
||||||
|
$MAIN.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
||||||
|
$MAIN.=" }\n";
|
||||||
|
$MAIN.="var o_cal = new tcal ({\n";
|
||||||
|
$MAIN.=" // form name\n";
|
||||||
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
||||||
|
$MAIN.=" // input name\n";
|
||||||
|
$MAIN.=" 'controlname': 'query_date'\n";
|
||||||
|
$MAIN.="});\n";
|
||||||
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
||||||
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
||||||
|
$MAIN.="</script>\n";
|
||||||
|
|
||||||
|
|
||||||
|
$MAIN.="<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
||||||
|
|
||||||
|
$MAIN.="<script language=\"JavaScript\">\n";
|
||||||
|
$MAIN.="var o_cal = new tcal ({\n";
|
||||||
|
$MAIN.=" // form name\n";
|
||||||
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
||||||
|
$MAIN.=" // input name\n";
|
||||||
|
$MAIN.=" 'controlname': 'end_date'\n";
|
||||||
|
$MAIN.="});\n";
|
||||||
|
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
|
||||||
|
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
||||||
|
$MAIN.="</script>\n";
|
||||||
|
|
||||||
|
$MAIN.="</TD><TD align=center valign=top>\n";
|
||||||
|
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
||||||
|
$o=0;
|
||||||
|
while ($groups_to_print > $o)
|
||||||
|
{
|
||||||
|
if (preg_match("/\|$groups[$o]\|/",$group_string))
|
||||||
|
{$MAIN.="<option selected value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
|
||||||
|
else
|
||||||
|
{$MAIN.="<option value=\"$groups[$o]\">$group_patterns[$o] - $group_names[$o]</option>\n";}
|
||||||
|
$o++;
|
||||||
|
}
|
||||||
|
$MAIN.="</SELECT>\n";
|
||||||
|
$MAIN.="</TD>";
|
||||||
|
$MAIN.="<TD align=left valign=top><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>\n";
|
||||||
|
/*
|
||||||
|
$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
|
||||||
|
$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
|
||||||
|
$MAIN.="<option value=\"\">--</option>\n";
|
||||||
|
$MAIN.="<option value=\"AM\">"._QXZ("AM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"PM\">"._QXZ("PM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"ALL\">"._QXZ("ALL")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"DAYTIME\">"._QXZ("DAYTIME")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"10AM-5PM\">"._QXZ("10AM-5PM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"10AM-6PM\">"._QXZ("10AM-6PM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"9AM-10PM\">"._QXZ("9AM-10PM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"9AM-11PM\">"._QXZ("9AM-11PM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"9AM-1AM\">"._QXZ("9AM-1AM")."</option>\n";
|
||||||
|
$MAIN.="<option value=\"845-1745\">845-1745</option>\n";
|
||||||
|
$MAIN.="<option value=\"1745-100\">1745-100</option>\n";
|
||||||
|
$MAIN.="</SELECT>\n";
|
||||||
|
*/
|
||||||
|
|
||||||
|
if ($archives_available=="Y")
|
||||||
|
{
|
||||||
|
$MAIN.="<BR><BR><BR><input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
$MAIN.="</FONT></TD><TD align=left valign=top>\n";
|
||||||
|
$MAIN.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
||||||
|
$MAIN.=" ";
|
||||||
|
#$MAIN.="<select name='report_display_type'>";
|
||||||
|
#if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
||||||
|
#$MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n";
|
||||||
|
$MAIN.="<BR><BR>";
|
||||||
|
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
||||||
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS&shift=$shift&DB=$DB&SUBMIT=$SUBMIT&file_download=1\">"._QXZ("DOWNLOAD")."</a> | <a href=\"./admin.php?ADD=3311&did_id=$group[0]\">"._QXZ("MODIFY")."</a> | <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
||||||
|
$MAIN.="</TD></TR></TABLE>\n";
|
||||||
|
$MAIN.="</FORM>\n";
|
||||||
|
|
||||||
|
$MAIN.="<PRE><FONT SIZE=2>";
|
||||||
|
|
||||||
|
$JS_text="<script language='Javascript'>";
|
||||||
|
|
||||||
|
if (!$group)
|
||||||
|
{
|
||||||
|
$MAIN.="\n\n";
|
||||||
|
$MAIN.=_QXZ("PLEASE SELECT A DID AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
else
|
||||||
|
{
|
||||||
|
### FOR SHIFTS IT IS BEST TO STICK TO 15-MINUTE INCREMENTS FOR START TIMES ###
|
||||||
|
|
||||||
|
if ($shift == 'AM')
|
||||||
|
{
|
||||||
|
# $time_BEGIN=$AM_shift_BEGIN;
|
||||||
|
# $time_END=$AM_shift_END;
|
||||||
|
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
|
||||||
|
# if (strlen($time_END) < 6) {$time_END = "15:15:00";}
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "11:59:59";}
|
||||||
|
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
|
||||||
|
# if (strlen($time_END) < 6) {$time_END = "11:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == 'PM')
|
||||||
|
{
|
||||||
|
# $time_BEGIN=$PM_shift_BEGIN;
|
||||||
|
# $time_END=$PM_shift_END;
|
||||||
|
# if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
|
||||||
|
# if (strlen($time_END) < 6) {$time_END = "23:15:00";}
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "12:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == 'ALL')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == 'DAYTIME')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '10AM-5PM')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "16:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '10AM-6PM')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "10:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "17:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '9AM-11PM')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "22:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '9AM-10PM')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "21:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '9AM-1AM')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "09:00:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '845-1745')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "08:45:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "17:44:59";}
|
||||||
|
}
|
||||||
|
if ($shift == '1745-100')
|
||||||
|
{
|
||||||
|
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "17:45:00";}
|
||||||
|
if (strlen($time_END) < 6) {$time_END = "00:59:59";}
|
||||||
|
}
|
||||||
|
|
||||||
|
$query_date_BEGIN = "$query_date $time_BEGIN";
|
||||||
|
$query_date_END = "$end_date $time_END";
|
||||||
|
|
||||||
|
$SQdate_ARY = explode(' ',$query_date_BEGIN);
|
||||||
|
$SQday_ARY = explode('-',$SQdate_ARY[0]);
|
||||||
|
$SQtime_ARY = explode(':',$SQdate_ARY[1]);
|
||||||
|
$EQdate_ARY = explode(' ',$query_date_END);
|
||||||
|
$EQday_ARY = explode('-',$EQdate_ARY[0]);
|
||||||
|
$EQtime_ARY = explode(':',$EQdate_ARY[1]);
|
||||||
|
|
||||||
|
$SQepochDAY = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
||||||
|
$SQepoch = mktime($SQtime_ARY[0], $SQtime_ARY[1], $SQtime_ARY[2], $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
|
||||||
|
$EQepoch = mktime($EQtime_ARY[0], $EQtime_ARY[1], $EQtime_ARY[2], $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
|
||||||
|
|
||||||
|
$SQsec = ( ($SQtime_ARY[0] * 3600) + ($SQtime_ARY[1] * 60) + ($SQtime_ARY[2] * 1) );
|
||||||
|
$EQsec = ( ($EQtime_ARY[0] * 3600) + ($EQtime_ARY[1] * 60) + ($EQtime_ARY[2] * 1) );
|
||||||
|
|
||||||
|
$DURATIONsec = ($EQepoch - $SQepoch);
|
||||||
|
$DURATIONday = intval( MathZDC($DURATIONsec, 86400) + 1 );
|
||||||
|
|
||||||
|
if ( ($EQsec < $SQsec) and ($DURATIONday < 1) )
|
||||||
|
{
|
||||||
|
$EQepoch = ($SQepochDAY + ($EQsec + 86400) );
|
||||||
|
$query_date_END = date("Y-m-d H:i:s", $EQepoch);
|
||||||
|
$DURATIONday++;
|
||||||
|
}
|
||||||
|
|
||||||
|
|
||||||
|
$MAIN.=_QXZ("Inbound DID Report",40)." $NOW_TIME\n";
|
||||||
|
$MAIN.="\n";
|
||||||
|
$MAIN.=_QXZ("Time range")." $DURATIONday "._QXZ("days").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
|
||||||
|
#$MAIN.="Time range day sec: $SQsec - $EQsec Day range in epoch: $SQepoch - $EQepoch Start: $SQepochDAY\n";
|
||||||
|
|
||||||
|
$CSV_text.="\""._QXZ("Inbound DID Report")."\",\"$NOW_TIME\"\n\n";
|
||||||
|
$CSV_text.="\""._QXZ("Time range")." $DURATIONday "._QXZ("days").":\",\"$query_date_BEGIN "._QXZ("to")." $query_date_END\"\n\n";
|
||||||
|
|
||||||
|
$query_date_array=createDateRangeArray("$query_date_BEGIN", "$query_date_END");
|
||||||
|
|
||||||
|
# Generate header - each date is going to use the same header rather than have a dynamic header per date depending on what DIDs received calls
|
||||||
|
|
||||||
|
$header_stmt="select distinct did_id from ".$vicidial_did_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and did_id IN($group_SQL);";
|
||||||
|
if ($DB) {echo "$header_stmt\n";}
|
||||||
|
$header_rslt=mysql_to_mysqli($header_stmt, $link);
|
||||||
|
$ASCII_headerA="+----------------------+--------------------------------+";
|
||||||
|
$ASCII_headerB="| Agent ID | Full Name |";
|
||||||
|
$CSV_header="\"Agent ID\",\"Full Name\",";
|
||||||
|
$did_array=array();
|
||||||
|
while ($header_row=mysqli_fetch_row($header_rslt)) {
|
||||||
|
array_push($did_array, "$header_row[0]");
|
||||||
|
}
|
||||||
|
|
||||||
|
$did_stmt="select substr(did_description, 1, 30), did_id from vicidial_inbound_dids where did_id in (".implode(",", $did_array).") order by did_description asc";
|
||||||
|
if ($DB) {echo "$did_stmt\n";}
|
||||||
|
$did_rslt=mysql_to_mysqli($did_stmt, $link);
|
||||||
|
$did_description_array=array();
|
||||||
|
while ($did_row=mysqli_fetch_row($did_rslt)) {
|
||||||
|
$ASCII_headerA.="--------------------------------+";
|
||||||
|
$ASCII_headerB.=" ".sprintf("%30s", $did_row[0])." |";
|
||||||
|
$CSV_header.="\"".$did_row[0]."\",";
|
||||||
|
$did_description_array["$did_row[1]"]=$did_row[0];
|
||||||
|
}
|
||||||
|
$ASCII_headerA.="-------+\n";
|
||||||
|
$ASCII_headerB.=" TOTAL |\n";
|
||||||
|
$CSV_header.="\"TOTAL\"\n";
|
||||||
|
|
||||||
|
$ASCII_text="";
|
||||||
|
$sunday_array=array();
|
||||||
|
$saturday_array=array();
|
||||||
|
$q=1;
|
||||||
|
foreach ($query_date_array as &$current_date) {
|
||||||
|
$user_array=array();
|
||||||
|
$start_date = "$current_date $time_BEGIN";
|
||||||
|
$end_date = "$current_date $time_END";
|
||||||
|
if (date("w", strtotime($current_date))==0 || $q==1) {
|
||||||
|
array_push($sunday_array, $current_date);
|
||||||
|
}
|
||||||
|
if (date("w", strtotime($current_date))==6 || $q==count($query_date_array)) {
|
||||||
|
array_push($saturday_array, $current_date);
|
||||||
|
}
|
||||||
|
|
||||||
|
$stmt="select did_id, uniqueid from vicidial_did_log where call_date>='$start_date' and call_date<='$end_date' and did_id in (".implode(",", $did_array).") order by did_id asc";
|
||||||
|
if ($DB) {echo "$stmt\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
if (mysqli_num_rows($rslt)>0) {
|
||||||
|
while ($row=mysqli_fetch_array($rslt)) {
|
||||||
|
$agent_stmt="select vicidial_users.user, vicidial_users.full_name from ".$vicidial_closer_log_table.", vicidial_users where uniqueid='$row[uniqueid]' and ".$vicidial_closer_log_table.".user=vicidial_users.user";
|
||||||
|
if ($DB) {echo "$agent_stmt\n";}
|
||||||
|
$agent_rslt=mysql_to_mysqli($agent_stmt, $link);
|
||||||
|
while($agent_row=mysqli_fetch_array($agent_rslt)) {
|
||||||
|
$user_array["$agent_row[0]|$agent_row[1]"][$row[0]]++;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
$ASCII_text.=" $current_date\n";
|
||||||
|
$ASCII_text.=$ASCII_headerA.$ASCII_headerB.$ASCII_headerA;
|
||||||
|
|
||||||
|
$CSV_text.="\"$current_date\"\n";
|
||||||
|
$CSV_text.=$CSV_header;
|
||||||
|
while (list($key, $val)=each($user_array)) {
|
||||||
|
$agent_total=0;
|
||||||
|
$agent_info=explode("|", $key);
|
||||||
|
$ASCII_text.="| ".sprintf("%-20s", $agent_info[0]);
|
||||||
|
$ASCII_text.=" | ".sprintf("%-30s", $agent_info[1]);
|
||||||
|
$CSV_text.="\"$agent_info[0]\",\"$agent_info[1]\",";
|
||||||
|
while (list($key2, $val2)=each($did_description_array)) {
|
||||||
|
$ASCII_text.=" | ".sprintf("%30s", ($user_array["$key"][$key2]+0));
|
||||||
|
$CSV_text.="\"".($user_array["$key"][$key2]+0)."\",";
|
||||||
|
$agent_total+=($user_array["$key"][$key2]+0);
|
||||||
|
}
|
||||||
|
reset($did_description_array);
|
||||||
|
$ASCII_text.=" | ".sprintf("%5s", $agent_total)." |\n";
|
||||||
|
$CSV_text.="\"$agent_total\"\n";
|
||||||
|
$date_total+=$agent_total;
|
||||||
|
}
|
||||||
|
$ASCII_text.=$ASCII_headerA."\n\n";
|
||||||
|
$CSV_text.="\n\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
$q++;
|
||||||
|
}
|
||||||
|
|
||||||
|
for ($q=0; $q<count($sunday_array); $q++) {
|
||||||
|
$user_array=array();
|
||||||
|
$start_date = "$sunday_array[$q] $time_BEGIN";
|
||||||
|
$end_date = "$saturday_array[$q] $time_END";
|
||||||
|
$date_total=0;
|
||||||
|
|
||||||
|
$stmt="select did_id, uniqueid from vicidial_did_log where call_date>='$start_date' and call_date<='$end_date' and did_id in (".implode(",", $did_array).") order by did_id asc";
|
||||||
|
if ($DB) {echo "$stmt\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
if (mysqli_num_rows($rslt)>0) {
|
||||||
|
while ($row=mysqli_fetch_array($rslt)) {
|
||||||
|
$agent_stmt="select vicidial_users.user, vicidial_users.full_name from ".$vicidial_closer_log_table.", vicidial_users where uniqueid='$row[uniqueid]' and ".$vicidial_closer_log_table.".user=vicidial_users.user";
|
||||||
|
if ($DB) {echo "$agent_stmt\n";}
|
||||||
|
$agent_rslt=mysql_to_mysqli($agent_stmt, $link);
|
||||||
|
while($agent_row=mysqli_fetch_array($agent_rslt)) {
|
||||||
|
$user_array["$agent_row[0]|$agent_row[1]"][$row[0]]++;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
$ASCII_text.=" Week of $sunday_array[$q] thru $saturday_array[$q]\n";
|
||||||
|
$ASCII_text.=$ASCII_headerA.$ASCII_headerB.$ASCII_headerA;
|
||||||
|
$CSV_text.="\"Week of $sunday_array[$q] thru $saturday_array[$q]\"\n";
|
||||||
|
$CSV_text.=$CSV_header;
|
||||||
|
while (list($key, $val)=each($user_array)) {
|
||||||
|
$agent_total=0;
|
||||||
|
$agent_info=explode("|", $key);
|
||||||
|
$ASCII_text.="| ".sprintf("%-20s", $agent_info[0]);
|
||||||
|
$ASCII_text.=" | ".sprintf("%-30s", $agent_info[1]);
|
||||||
|
$CSV_text.="\"$agent_info[0]\",\"$agent_info[1]\",";
|
||||||
|
while (list($key2, $val2)=each($did_description_array)) {
|
||||||
|
$ASCII_text.=" | ".sprintf("%30s", ($user_array["$key"][$key2]+0));
|
||||||
|
$CSV_text.="\"".($user_array["$key"][$key2]+0)."\",";
|
||||||
|
$agent_total+=($user_array["$key"][$key2]+0);
|
||||||
|
}
|
||||||
|
reset($did_description_array);
|
||||||
|
$ASCII_text.=" | ".sprintf("%5s", $agent_total)." |\n";
|
||||||
|
$CSV_text.="\"$agent_total\"\n";
|
||||||
|
$date_total+=$agent_total;
|
||||||
|
}
|
||||||
|
$ASCII_text.=$ASCII_headerA."\n\n";
|
||||||
|
$CSV_text.="\n\n";
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($report_display_type=="HTML")
|
||||||
|
{
|
||||||
|
$MAIN.=$GRAPH_text;
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
$MAIN.=$ASCII_text;
|
||||||
|
}
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
# $CSV_text.="\""._QXZ("TOTAL")."\",\"$totCALLS\"\n";
|
||||||
|
|
||||||
|
$ENDtime = date("U");
|
||||||
|
$RUNtime = ($ENDtime - $STARTtime);
|
||||||
|
$MAIN.="\n"._QXZ("Run Time").": $RUNtime "._QXZ("seconds")."|$db_source\n";
|
||||||
|
$MAIN.="</PRE>\n";
|
||||||
|
$MAIN.="</TD></TR></TABLE>\n";
|
||||||
|
|
||||||
|
$MAIN.="</BODY></HTML>\n";
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($file_download>0) {
|
||||||
|
$FILE_TIME = date("Ymd-His");
|
||||||
|
$CSVfilename = "AST_agentDIDstats_$US$FILE_TIME.csv";
|
||||||
|
$CSV_text=preg_replace('/^ +/', '', $CSV_text);
|
||||||
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
||||||
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
||||||
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
||||||
|
// We'll be outputting a TXT file
|
||||||
|
header('Content-type: application/octet-stream');
|
||||||
|
|
||||||
|
// It will be called LIST_101_20090209-121212.txt
|
||||||
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
||||||
|
header('Expires: 0');
|
||||||
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
||||||
|
header('Pragma: public');
|
||||||
|
ob_clean();
|
||||||
|
flush();
|
||||||
|
|
||||||
|
echo "$CSV_text";
|
||||||
|
|
||||||
|
if ($db_source == 'S')
|
||||||
|
{
|
||||||
|
mysqli_close($link);
|
||||||
|
$use_slave_server=0;
|
||||||
|
$db_source = 'M';
|
||||||
|
require("dbconnect_mysqli.php");
|
||||||
|
}
|
||||||
|
|
||||||
|
$endMS = microtime();
|
||||||
|
$startMSary = explode(" ",$startMS);
|
||||||
|
$endMSary = explode(" ",$endMS);
|
||||||
|
$runS = ($endMSary[0] - $startMSary[0]);
|
||||||
|
$runM = ($endMSary[1] - $startMSary[1]);
|
||||||
|
$TOTALrun = ($runS + $runM);
|
||||||
|
|
||||||
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
||||||
|
if ($DB) {echo "|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
|
||||||
|
exit;
|
||||||
|
} else {
|
||||||
|
echo $HEADER;
|
||||||
|
require("admin_header.php");
|
||||||
|
|
||||||
|
|
||||||
|
echo $MAIN;
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($db_source == 'S')
|
||||||
|
{
|
||||||
|
mysqli_close($link);
|
||||||
|
$use_slave_server=0;
|
||||||
|
$db_source = 'M';
|
||||||
|
require("dbconnect_mysqli.php");
|
||||||
|
}
|
||||||
|
|
||||||
|
$endMS = microtime();
|
||||||
|
$startMSary = explode(" ",$startMS);
|
||||||
|
$endMSary = explode(" ",$endMS);
|
||||||
|
$runS = ($endMSary[0] - $startMSary[0]);
|
||||||
|
$runM = ($endMSary[1] - $startMSary[1]);
|
||||||
|
$TOTALrun = ($runS + $runM);
|
||||||
|
|
||||||
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
||||||
|
if ($DB) {echo "|$stmt|\n";}
|
||||||
|
$rslt=mysql_to_mysqli($stmt, $link);
|
||||||
|
|
||||||
|
|
||||||
|
?>
|
||||||
@@ -118,9 +118,9 @@ $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
|||||||
$PHP_SELF=$_SERVER['PHP_SELF'];
|
$PHP_SELF=$_SERVER['PHP_SELF'];
|
||||||
$QUERY_STRING = getenv("QUERY_STRING");
|
$QUERY_STRING = getenv("QUERY_STRING");
|
||||||
|
|
||||||
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Asterisk Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report';
|
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Agent DID Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Asterisk Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report';
|
||||||
|
|
||||||
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report';
|
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Agent DID Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report';
|
||||||
|
|
||||||
$Vtables = 'NONE,log_noanswer,did_agent_log,contact_information';
|
$Vtables = 'NONE,log_noanswer,did_agent_log,contact_information';
|
||||||
|
|
||||||
@@ -3899,12 +3899,13 @@ else
|
|||||||
# 161128-1552 - Small fix for link on DID modify page with plus sign'+' in did pattern
|
# 161128-1552 - Small fix for link on DID modify page with plus sign'+' in did pattern
|
||||||
# 161128-1746 - Updated 3 INSERT SQL queries to specify fields
|
# 161128-1746 - Updated 3 INSERT SQL queries to specify fields
|
||||||
# 161205-1650 - Added AGI container_type to settings containers
|
# 161205-1650 - Added AGI container_type to settings containers
|
||||||
|
# 161207-1953 - Added Agent DID Report
|
||||||
#
|
#
|
||||||
|
|
||||||
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
|
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
|
||||||
|
|
||||||
$admin_version = '2.14-580a';
|
$admin_version = '2.14-581a';
|
||||||
$build = '161205-1650';
|
$build = '161207-1953';
|
||||||
|
|
||||||
$STARTtime = date("U");
|
$STARTtime = date("U");
|
||||||
$SQLdate = date("Y-m-d H:i:s");
|
$SQLdate = date("Y-m-d H:i:s");
|
||||||
@@ -36660,6 +36661,8 @@ if ($ADD==999999)
|
|||||||
{echo "<LI><a href=\"AST_inbound_daily_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Daily Report")."</a></FONT>\n";}
|
{echo "<LI><a href=\"AST_inbound_daily_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound Daily Report")."</a></FONT>\n";}
|
||||||
if ( (preg_match("/Inbound DID Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
if ( (preg_match("/Inbound DID Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
{echo "<LI><a href=\"AST_DIDstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound DID Report")."</a></FONT>\n";}
|
{echo "<LI><a href=\"AST_DIDstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound DID Report")."</a></FONT>\n";}
|
||||||
|
if ( (preg_match("/Agent DID Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
|
{echo " - <a href=\"AST_agentDIDstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Agent DID Report")."</a></FONT>\n";}
|
||||||
if ( (preg_match("/Inbound IVR Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
if ( (preg_match("/Inbound IVR Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
{echo "<LI><a href=\"AST_IVRstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound IVR Report")."</a></FONT>\n";}
|
{echo "<LI><a href=\"AST_IVRstats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK size=2>"._QXZ("Inbound IVR Report")."</a></FONT>\n";}
|
||||||
if ( (preg_match("/Outbound Calling Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
if ( (preg_match("/Outbound Calling Report/",$LOGallowed_reports)) or (preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
||||||
|
|||||||
@@ -102,6 +102,7 @@
|
|||||||
# 161105-0246 - Added web_loader_phone_length, agent soundboards and purge uncalled records
|
# 161105-0246 - Added web_loader_phone_length, agent soundboards and purge uncalled records
|
||||||
# 161106-2102 - Added agent_script
|
# 161106-2102 - Added agent_script
|
||||||
# 161126-1815 - Fixed several spelling errors
|
# 161126-1815 - Fixed several spelling errors
|
||||||
|
# 161207-1958 - Added Agent DID Stats report entry
|
||||||
#
|
#
|
||||||
|
|
||||||
|
|
||||||
@@ -6038,6 +6039,11 @@ if ($SSqc_features_active > 0)
|
|||||||
<?php echo _QXZ("<U>ROUTE</U> = Where the DID is currently directed when a call reaches it."); ?><BR>
|
<?php echo _QXZ("<U>ROUTE</U> = Where the DID is currently directed when a call reaches it."); ?><BR>
|
||||||
<?php echo _QXZ("<U>CALLS</U> = Number of calls the DIDs/servers/time frames (depending on which sub-report you are viewing) received during the specific date range."); ?><BR>
|
<?php echo _QXZ("<U>CALLS</U> = Number of calls the DIDs/servers/time frames (depending on which sub-report you are viewing) received during the specific date range."); ?><BR>
|
||||||
|
|
||||||
|
<A NAME="agentDIDstats">
|
||||||
|
<BR>
|
||||||
|
<B><?php echo _QXZ("Agent DID Report"); ?> -</B><?php echo _QXZ("This report breaks down agent call handling activity for a DID or a group of DIDs over a given time interval. The results will show the number of calls handled for each agent per day and per week, with column breakdowns for each DID using the DID name for the column header."); ?><BR>
|
||||||
|
<BR>
|
||||||
|
|
||||||
<A NAME="email_log_report">
|
<A NAME="email_log_report">
|
||||||
<BR>
|
<BR>
|
||||||
<B><?php echo _QXZ("Email Log Report"); ?> -</B><?php echo _QXZ("This report gives a detailed log report of any emails handled by the dialer, including links to the full text of received emails. It will display the date the email was received, the address and name of the sender, a bit of the beginning of the emails text (with a link to the full text), and the status that the agent dispositioned the email as."); ?><BR>
|
<B><?php echo _QXZ("Email Log Report"); ?> -</B><?php echo _QXZ("This report gives a detailed log report of any emails handled by the dialer, including links to the full text of received emails. It will display the date the email was received, the address and name of the sender, a bit of the beginning of the emails text (with a link to the full text), and the status that the agent dispositioned the email as."); ?><BR>
|
||||||
|
|||||||
Reference in New Issue
Block a user