modify timeonVDAD_SIPmonitor script to allow for barge, display fullname of agent and longer pause time
git-svn-id: svn://192.168.202.10@93 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -2,6 +2,7 @@
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### AST_timeonVDADall.php
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###
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### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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### Contributions by Magma Networks LLC <atarsha@magmanetworks.com>
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###
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# live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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@@ -11,8 +12,11 @@
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# 60504-2023 - Modified click-to-listen for SIP phones by Angelito Manansala
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# 60619-1708 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 60626-1455 - Added display of system load to bottom (Angelito Manansala)
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#
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# - Added 10 minutes on call (Magma Networks LLC)
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# - Added extended pause (exceeding 60 seconds -> 20 minutes) (Magma Networks LLC)
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# - Added Full Name Field to extract from Database (Magma Networks LLC)
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# - Added Barge Link (Magma Networks LLC)
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# 60731-1138 - fixed fullname formatting
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header ("Content-type: text/html; charset=utf-8");
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@@ -21,62 +25,13 @@ require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["reset_counter"])) {$reset_counter=$_GET["reset_counter"];}
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elseif (isset($_POST["reset_counter"])) {$reset_counter=$_POST["reset_counter"];}
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (!isset($group)) {$group='';}
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function get_server_load($windows = false) {
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$os = strtolower(PHP_OS);
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if(strpos($os, "win") === false) {
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if(file_exists("/proc/loadavg")) {
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$load = file_get_contents("/proc/loadavg");
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$load = explode(' ', $load);
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return $load[0];
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}
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elseif(function_exists("shell_exec")) {
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$load = explode(' ', `uptime`);
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return $load[count($load)-1];
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}
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else {
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return false;
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}
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}
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elseif($windows) {
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if(class_exists("COM")) {
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$wmi = new COM("WinMgmts:\\\\.");
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$cpus = $wmi->InstancesOf("Win32_Processor");
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$cpuload = 0;
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$i = 0;
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while ($cpu = $cpus->Next()) {
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$cpuload += $cpu->LoadPercentage;
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$i++;
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}
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$cpuload = round($cpuload / $i, 2);
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return "$cpuload%";
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}
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else {
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return false;
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}
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}
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}
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$load_ave = get_server_load(true);
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$server_ip=$_GET["server_ip"]; if (!$server_ip) {$server_ip=$_POST["server_ip"];}
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$reset_counter=$_GET["reset_counter"]; if (!$reset_counter) {$reset_counter=$_POST["reset_counter"];}
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$RR=$_GET["RR"]; if (!$RR) {$RR=$_POST["RR"];}
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$group=$_GET["group"]; if (!$group) {$group=$_POST["group"];}
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$DB=$_GET["DB"]; if (!$DB) {$DB=$_POST["DB"];}
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$submit=$_GET["submit"]; if (!$submit) {$submit=$_POST["submit"];}
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$SUBMIT=$_GET["SUBMIT"]; if (!$SUBMIT) {$SUBMIT=$_POST["SUBMIT"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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@@ -96,15 +51,12 @@ $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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}
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$NOW_TIME = date("Y-m-d H:i:s");
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$NOW_DAY = date("Y-m-d");
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$NOW_HOUR = date("H:i:s");
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$STARTtime = date("U");
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$epochSIXhoursAGO = ($STARTtime - 21600);
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$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
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$stmt="select campaign_id from vicidial_campaigns where active='Y';";
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$stmt="select campaign_id from vicidial_campaigns;";
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$rslt=mysql_query($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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@@ -115,14 +67,13 @@ while ($i < $groups_to_print)
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$i++;
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}
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if (!isset($RR)) {$RR=40;}
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if (!$RR) {$RR=40;}
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$NFB = '<b><font size=6 face="courier">';
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$NFE = '</font></b>';
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$F=''; $FG=''; $B=''; $BG='';
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$reset_counter++;
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if (!isset($reset_counter)) {$reset_counter=0;}
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if ($reset_counter > 7)
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{
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$reset_counter=0;
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@@ -174,65 +125,24 @@ echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB\">STOP</a> | <a href=\"$PHP_
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echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
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echo "\n\n";
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if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
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else
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{
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$HOPlev = $row[8];
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echo "<BR><table cellpadding=0 cellspacing=0><TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $row[0] </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $row[1], $row[2], $row[3], $row[4], $row[5] </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $row[6] </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $row[7] </TD>";
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echo "</TR>";
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$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$VDhop = $row[0];
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$stmt="select dialable_leads,calls_today,drops_today,drops_today_pct from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$DAleads = $row[0];
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$callsTODAY = $row[1];
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$dropsTODAY = $row[2];
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$drpctTODAY = $row[3];
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echo "<TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
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echo "<TD ALIGN=CENTER COLSPAN=2><font size=2> <B> TIME:</B> </TD>";
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echo "</TR>";
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echo "<TR>";
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echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>CALLS DROPPED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
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echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
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echo "<TD ALIGN=CENTER COLSPAN=2><font size=2> $NOW_TIME </TD>";
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echo "</TR></TABLE>";
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echo "<BR><font size=2>";
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echo "<B>DIAL LEVEL:</B> $row[0] ";
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echo "<B>STATUSES:</B> $row[1], $row[2], $row[3], $row[4], $row[5] ";
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echo "<B>ORDER:</B> $row[6]</font>";
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echo "</FORM>\n\n";
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}
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###################################################################################
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###### OUTBOUND CALLS
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###################################################################################
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if (eregi("CLOSER",$group))
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{
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$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
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$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
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$closer_campaigns = "'$closer_campaigns'";
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$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type='OUT') );";
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}
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{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and (campaign_id='" . mysql_real_escape_string($group) . "' or campaign_id LIKE \"CL_%\");";}
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else
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{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and campaign_id='" . mysql_real_escape_string($group) . "';";}
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$rslt=mysql_query($stmt, $link);
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@@ -290,13 +200,32 @@ $agent_paused=0;
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$agent_total=0;
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$Aecho = '';
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$Aecho .= "VICIDIAL: Agents Time On Calls Campaign: $group $NOW_TIME\n\n";
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$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= "| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |\n";
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$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= "VF DIALER: Agents Time On Calls Campaign: $group $NOW_TIME\n\n";
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$Aecho .= "+------------|--------+-----------------+----------------+-------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= "| STATION | USER | FULL NAME | SESSIONID | BARGE | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |\n";
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$Aecho .= "+------------|--------+-----------------+----------------+-------+--------+-----------------+-----------------+---------+------------+\n";
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$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysql_real_escape_string($group) . "' order by status,last_call_time;";
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$stmt="
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select
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extension,
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vicidial_live_agents.user,
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conf_exten,
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status,
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server_ip,
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UNIX_TIMESTAMP(last_call_time),
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UNIX_TIMESTAMP(last_call_finish),
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call_server_ip,
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campaign_id,
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vicidial_users.full_name as full_name
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from vicidial_live_agents
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left join vicidial_users on vicidial_live_agents.user = vicidial_users.user
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where
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campaign_id='" . mysql_real_escape_string($group) . "'
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order by
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status,
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last_call_time;
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";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$talking_to_print = mysql_num_rows($rslt);
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@@ -318,6 +247,8 @@ $talking_to_print = mysql_num_rows($rslt);
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$server_ip = sprintf("%-15s", $row[4]);
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$call_server_ip = sprintf("%-15s", $row[7]);
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$campaign_id = sprintf("%-10s", $row[8]);
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$full_name = sprintf("%-15s", $row[9]);
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while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
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$call_time_S = ($STARTtime - $row[5]);
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$call_time_M = ($call_time_S / 60);
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@@ -331,10 +262,10 @@ $talking_to_print = mysql_num_rows($rslt);
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$call_time_MS = sprintf("%7s", $call_time_MS);
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$G = ''; $EG = '';
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if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
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# if ($call_time_M_int >= 10) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
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# if ($call_time_M_int >= 10) {$G='<SPAN class="red"><B>'; $EG='</B></SPAN>';}
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if (eregi("PAUSED",$row[3]))
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{
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if ($call_time_M_int >= 5)
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if ($call_time_M_int >= 20)
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{$i++; continue;}
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else
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{$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>'; $agent_paused++; $agent_total++;}
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@@ -345,26 +276,24 @@ $talking_to_print = mysql_num_rows($rslt);
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if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
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if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
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if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
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$sessionid = trim($sessionid);
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$agentcount++;
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#$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$sessionid$EG | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
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$sessionid=trim($sessionid);
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$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$sessionid$EG <a href=\"sip:6$sessionid@$server_ip\">LISTEN</a> | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
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$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$user\" target=\"_blank\">$G$user$EG</a> | $G$full_name$EG | $G$sessionid$EG <a href=\"sip:6$sessionid@$server_ip\">LISTEN</a> | <a href=\"sip:$sessionid@$server_ip\">BARGE</a> | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
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$i++;
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}
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$Aecho .= "+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= "+------------|--------+-----------------+----------------+--------+--------+-----------------+-----------------+---------+------------+\n";
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$Aecho .= " $agentcount agents logged in on all servers\n";
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$Aecho .= " System Load Average: $load_ave\n\n";
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$Aecho .= " NOTE: Click LISTEN to monitor agent call, you must have installed softphone on you machine.\n\n";
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$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Paused agents</B>\n";
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# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n";
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$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call</B>\n";
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$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Over 5 minutes on call</B>\n\n";
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$Aecho .= " NOTE: Click LISTEN to monitor agent call, you must have softphone installed on you machine.\n\n";
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$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Over 5 minutes on call</B>\n";
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$Aecho .= " <SPAN class=\"red\"><B> </SPAN> - Over 10 minutes on call</B>\n";
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if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
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if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
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if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
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@@ -374,6 +303,7 @@ $talking_to_print = mysql_num_rows($rslt);
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echo "\n<BR>\n";
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echo "$NFB$agent_total$NFE agents logged in \n";
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echo "$NFB$agent_incall$NFE agents in calls \n";
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echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
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echo "$NFB$agent_paused$NFE paused agents \n";
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@@ -393,3 +323,6 @@ $talking_to_print = mysql_num_rows($rslt);
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</BODY></HTML>
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