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Added 'commit' function to force immediate submission of Customer Information changes to database

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git-svn-id: svn://192.168.202.10@2777 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2017-06-09 21:21:47 +00:00
parent 796544f446
commit 526e9ebc9d
3 changed files with 31 additions and 15 deletions
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agc_2-X/trunk/docs/CROSS_CLUSTER_COMMUNICATION.txt
+5 -1
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@@ -2,7 +2,7 @@ CROSS-CLUSTER COMMUNICATION Started: 2011-05-27 Updated: 2017-06-09
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SIMPLER IMPLEMENTED OPTION: implemented in SVN/trunk revision 2776
SIMPLER IMPLEMENTED OPTION: implemented in SVN/trunk revision 2777
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Below is a description of a simple cross-cluster option, which is to send lead data in one direction from one cluster to another as a phone call is sent over.
@@ -14,6 +14,10 @@ Below is a description of a simple cross-cluster option, which is to send lead d
(Note: the phone entry on the destination cluster must have the Outbound CallerID and Fullname fields blank)
The destination phone entry needs to use "trunkinbound" as it's phone and exten context
- Agent on the originating cluster will do a blind-transfer or dial-with-customer to a custom dialplan number that goes to the destination cluster
Agent should click on the "commit" link in the Customer Information screen before transferring the call(top right corner)
This will ensure that any customer info they have altered is updated on the origination database before the destination cluster gets the call
- At the DID, the call will get sent to a Call Menu where the call will go through an AGI script
Set the prompt to "wait-moment|cm_sc_ccc_lookup_insert.agi,ccc_test---8199"
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