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Added vicidial call length logging to ra_call_control Agent API function

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Fixes for manual dial agent-state issues and a translation issue in vicidial.php

git-svn-id: svn://192.168.202.10@3356 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2021-02-22 16:02:04 +00:00
parent 956463aecf
commit 528b441723
4 changed files with 42 additions and 18 deletions
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agc_2-X/trunk/docs/AGENT_API.txt
+3 -2
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@@ -1,4 +1,4 @@
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2020-11-12 AGENT API DOCUMENT Started: 2008-07-03 Updated: 2021-02-22
This document describes the functions of an API(Application Programming Interface) This document describes the functions of an API(Application Programming Interface)
for the VICIDIAL Agent screen. This functionality will be rather limited at first for the VICIDIAL Agent screen. This functionality will be rather limited at first
@@ -553,7 +553,7 @@ SUCCESS: st_get_agent_active_lead lead found - 6666|7275551212|123456|9987-12347
ra_call_control - ra_call_control -
DESCRIPTION: DESCRIPTION:
Allows for remote agent call control: hangup/transfer calls being handled by remote agents, also options for recording a disposition and call length Allows for remote agent call control: hangup/transfer calls being handled by remote agents, also options for logging a disposition and call length
VALUES: VALUES:
value - value -
@@ -571,6 +571,7 @@ status -
EXAMPLE URLS: EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1028&function=ra_call_control&stage=INGROUPTRANSFER&ingroup_choices=DEFAULTINGROUP&value=Y0316001655000402028 http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1028&function=ra_call_control&stage=INGROUPTRANSFER&ingroup_choices=DEFAULTINGROUP&value=Y0316001655000402028
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=9877&function=ra_call_control&stage=HANGUP&status=TEST88&value=V2221052110000798236
RESPONSES: RESPONSES:
ERROR: ra_call_control not valid - Y0315201639000402027|6666|INGROUPTRANSFER ERROR: ra_call_control not valid - Y0315201639000402027|6666|INGROUPTRANSFER
agc_2-X/trunk/www/agc/api.php
+6 -5
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@@ -1,7 +1,7 @@
<?php <?php
# api.php # api.php
# #
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2 # Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# #
# This script is designed as an API(Application Programming Interface) to allow # This script is designed as an API(Application Programming Interface) to allow
# other programs to interact with the VICIDIAL Agent screen # other programs to interact with the VICIDIAL Agent screen
@@ -102,10 +102,11 @@
# 200403-1510 - Added outbound_cid option to external_dial function # 200403-1510 - Added outbound_cid option to external_dial function
# 201112-2053 - Added vm_message function # 201112-2053 - Added vm_message function
# 210116-1138 - Addressed session ID issue in ticket #1251 # 210116-1138 - Addressed session ID issue in ticket #1251
# 210222-1058 - Added call length logging to ra_call_control function
# #
$version = '2.14-67'; $version = '2.14-68';
$build = '201112-2053'; $build = '210222-1058';
$startMS = microtime(); $startMS = microtime();
@@ -3258,11 +3259,11 @@ if ($function == 'ra_call_control')
{$status='RAXFER';} {$status='RAXFER';}
if ($call_type=='IN') if ($call_type=='IN')
{ {
$stmt = "UPDATE vicidial_closer_log SET status='$status' where uniqueid='$uniqueid' and lead_id='$lead_id' and campaign_id='$campaign_id' order by closecallid desc limit 1;"; $stmt = "UPDATE vicidial_closer_log SET status='$status',length_in_sec=(UNIX_TIMESTAMP(NOW()) - start_epoch),end_epoch=UNIX_TIMESTAMP(NOW()) where uniqueid='$uniqueid' and lead_id='$lead_id' and campaign_id='$campaign_id' order by closecallid desc limit 1;";
} }
else else
{ {
$stmt = "UPDATE vicidial_log SET status='$status',user='$agent_user' where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;"; $stmt = "UPDATE vicidial_log SET status='$status',user='$agent_user',length_in_sec=(UNIX_TIMESTAMP(NOW()) - start_epoch),end_epoch=UNIX_TIMESTAMP(NOW()) where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;";
} }
if ($format=='debug') {echo "\n<!-- $stmt -->";} if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link); $rslt=mysql_to_mysqli($stmt, $link);
agc_2-X/trunk/www/agc/vicidial.php
+29 -7
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@@ -1,7 +1,7 @@
<?php <?php
# vicidial.php - the web-based version of the astVICIDIAL client application # vicidial.php - the web-based version of the astVICIDIAL client application
# #
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2 # Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# #
# Other scripts that this application depends on: # Other scripts that this application depends on:
# - vdc_db_query.php: Updates information in the database # - vdc_db_query.php: Updates information in the database
@@ -653,10 +653,11 @@
# 201117-0818 - Changes for better compatibility with non-latin data input # 201117-0818 - Changes for better compatibility with non-latin data input
# 201123-1436 - Added Daily call count limit features # 201123-1436 - Added Daily call count limit features
# 201201-2015 - Added transfer_button_launch feature # 201201-2015 - Added transfer_button_launch feature
# 210222-0819 - Fixes for manual dial agent-state issues and a translation issue
# #
$version = '2.14-621c'; $version = '2.14-622c';
$build = '201201-2015'; $build = '210222-0819';
$mel=1; # Mysql Error Log enabled = 1 $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=92; $mysql_log_count=92;
$one_mysql_log=0; $one_mysql_log=0;
@@ -4800,6 +4801,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var lastxferchannel=''; var lastxferchannel='';
var custchannellive=0; var custchannellive=0;
var xferchannellive=0; var xferchannellive=0;
var manual_call_live=0;
var nochannelinsession=0; var nochannelinsession=0;
var agc_dial_prefix = '91'; var agc_dial_prefix = '91';
var dtmf_silent_prefix = '<?php echo $dtmf_silent_prefix ?>'; var dtmf_silent_prefix = '<?php echo $dtmf_silent_prefix ?>';
@@ -8348,7 +8350,15 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (MEdial=='YES') if (MEdial=='YES')
{manual_entry_dial=1;} {manual_entry_dial=1;}
var move_on=1; var move_on=1;
if ( (starting_dial_level != 0) && (dial_next_failed < 1) && ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) ) ) // JCJ
// alert("Both move_ons must be true plus at least one of the last 5 variables must be '1' to check. Then all 7 non-move_on must be true to manual dial.:\nmove_on - starting_dial_level != 0 ("+starting_dial_level+")\nmove_on - dial_next_failed < 1 ("+dial_next_failed+")\n(N/A)dial_method = "+dial_method+"\n(N/A)custchanellive = "+custchannellive+"\nauto_pause_precall == 'Y' ("+auto_pause_precall+")\nagent_pause_codes_active=='Y' OR 'FORCE' ("+agent_pause_codes_active+")\nAutoDialWaiting == 1 ("+AutoDialWaiting+")\nVD_live_customer_call != 1 ("+VD_live_customer_call+")\nalt_dial_active != 1 ("+alt_dial_active+")\nMD_channel_look != 1 ("+MD_channel_look+")\nin_lead_preview_state != 1 ("+in_lead_preview_state+")");
// JCJ Check if in live call in MANUAL dial method so person can't place manual calls
if (dial_method == 'MANUAL' && (lastcustchannel.length > 0 || manual_call_live > 0))
{
move_on=0;
alert_box("<?php echo _QXZ("MANUAL DIAL IS NOT ALLOWED WHILE INCALL"); ?>");
}
else if ( (starting_dial_level != 0) && (dial_next_failed < 1) && ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) ) )
{ {
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) ) if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
{ {
@@ -10099,7 +10109,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
InternalChatsCheck(); InternalChatsCheck();
if (MDnextCID.match(regMNCvar)) if (MDnextCID.match(regMNCvar))
{alert_box("<?php echo _QXZ("No more leads in the hopper for campaign:"); ?>\n" + campaign); alert_displayed=1;} {
alert_box("<?php echo _QXZ("No more leads in the hopper for campaign:"); ?>\n" + campaign);
alert_displayed=1;
in_lead_preview_state=0; // JCJ - This needs to be reset here otherwise the variable stays at 1 and thus manual dials can't be made even if the agent is paused.
}
if (MDnextCID.match(regMDFvarDNC)) if (MDnextCID.match(regMDFvarDNC))
{alert_box("<?php echo _QXZ("This phone number is in the DNC list:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;} {alert_box("<?php echo _QXZ("This phone number is in the DNC list:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMDFvarDCCL)) if (MDnextCID.match(regMDFvarDCCL))
@@ -10142,6 +10156,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
else else
{ {
fronter = user; fronter = user;
manual_call_live=1;
LasTCID = MDnextResponse_array[0]; LasTCID = MDnextResponse_array[0];
document.vicidial_form.lead_id.value = MDnextResponse_array[1]; document.vicidial_form.lead_id.value = MDnextResponse_array[1];
LeaDPreVDispO = MDnextResponse_array[2]; LeaDPreVDispO = MDnextResponse_array[2];
@@ -10817,6 +10832,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
prefix_choice=''; prefix_choice='';
agent_dialed_number=''; agent_dialed_number='';
agent_dialed_type=''; agent_dialed_type='';
manual_call_live=0;
// CalL_ScripT_id=''; // CalL_ScripT_id='';
// CalL_ScripT_color=''; // CalL_ScripT_color='';
dial_next_failed=0; dial_next_failed=0;
@@ -11040,6 +11056,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
LasTCID = MDOnextResponse_array[0]; LasTCID = MDOnextResponse_array[0];
MD_channel_look=1; MD_channel_look=1;
custchannellive=1; custchannellive=1;
manual_call_live=1;
var dispnum = manDiaLonly_num; var dispnum = manDiaLonly_num;
var status_display_number = phone_number_format(dispnum); var status_display_number = phone_number_format(dispnum);
@@ -11209,6 +11226,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (dial_method == "INBOUND_MAN") if (dial_method == "INBOUND_MAN")
{ {
auto_dial_level=starting_dial_level; auto_dial_level=starting_dial_level;
// JCJ - reset dial_next_failed to zero here. Currently if hopper is empty, agent is auto paused and dial_next_failed=1
// However it remains 1 if you click to be active which causes the move_on check to be skipped allowing active
// agents to manual dial.
dial_next_failed=0;
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>"; document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
} }
@@ -13718,6 +13739,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
lastcustchannel=''; lastcustchannel='';
lastcustserverip=''; lastcustserverip='';
MDchannel=''; MDchannel='';
manual_call_live=0;
if (post_phone_time_diff_alert_message.length > 10) if (post_phone_time_diff_alert_message.length > 10)
{ {
document.getElementById("post_phone_time_diff_span_contents").innerHTML = ""; document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
@@ -17828,7 +17850,7 @@ function phone_number_format(formatphone) {
{ {
var temp_response = xmlhttp.responseText; var temp_response = xmlhttp.responseText;
// alert(xmlhttp.responseText); // alert(xmlhttp.responseText);
var regCDS = new RegExp("ERROR: no","ig"); var regCDS = new RegExp("ERROR","ig");
if (temp_response.match(regCDS)) if (temp_response.match(regCDS))
{ {
// alert_box(temp_response); // alert_box(temp_response);
@@ -19268,7 +19290,7 @@ function phone_number_format(formatphone) {
if (logout_stop_timeouts==1) {WaitingForNextStep=1;} if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
if ( (custchannellive < customer_gone_seconds) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') && (currently_in_email_or_chat==0) ) if ( (custchannellive < customer_gone_seconds) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') && (currently_in_email_or_chat==0) )
{CustomerChanneLGone();} {CustomerChanneLGone();}
// document.getElementById("debugbottomspan").innerHTML = "custchannellive: " + custchannellive + " lastcustchannel.length: " + lastcustchannel.length + " no_empty_session_warnings: " + no_empty_session_warnings + " lead_id: |" + document.vicidial_form.lead_id.value + "|"; // document.getElementById("debugbottomspan").innerHTML = "custchannellive: " + custchannellive + " customer_gone_seconds: " + customer_gone_seconds + ", lastcustchannel.length: " + lastcustchannel.length + " no_empty_session_warnings: " + no_empty_session_warnings + " lead_id: |" + document.vicidial_form.lead_id.value + "|" + " currently_in_email_or_chat: " + currently_in_email_or_chat; //JCJ
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();} if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();} if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();}
if (external_transferconf_count > 0) {external_transferconf_count = (external_transferconf_count - 1);} if (external_transferconf_count > 0) {external_transferconf_count = (external_transferconf_count - 1);}
agc_2-X/trunk/www/vicidial/admin.php
+4 -4
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@@ -5959,7 +5959,7 @@ echo "<html>\n";
echo "<head>\n"; echo "<head>\n";
echo "<!-- VERSION: $admin_version BUILD: $build ADD: $ADD PHP_SELF: $PHP_SELF-->\n"; echo "<!-- VERSION: $admin_version BUILD: $build ADD: $ADD PHP_SELF: $PHP_SELF-->\n";
echo "<META NAME=\"ROBOTS\" CONTENT=\"NONE\">\n"; echo "<META NAME=\"ROBOTS\" CONTENT=\"NONE\">\n";
echo "<META NAME=\"COPYRIGHT\" CONTENT=\"&copy; 2020 ViciDial Group\">\n"; echo "<META NAME=\"COPYRIGHT\" CONTENT=\"&copy; 2021 ViciDial Group\">\n";
echo "<META NAME=\"AUTHOR\" CONTENT=\"ViciDial Group\">\n"; echo "<META NAME=\"AUTHOR\" CONTENT=\"ViciDial Group\">\n";
echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n"; echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n"; echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
@@ -44888,7 +44888,7 @@ if ($ADD==999995)
echo "<br><B> "._QXZ("Welcome to ViciDial: copyright, trademark and license page")."</B><BR><BR>\n"; echo "<br><B> "._QXZ("Welcome to ViciDial: copyright, trademark and license page")."</B><BR><BR>\n";
echo "<center><TABLE width=$section_width cellspacing=5 cellpadding=2>\n"; echo "<center><TABLE width=$section_width cellspacing=5 cellpadding=2>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top><B><font size=3>"._QXZ("Copyright").": </B></td><td align=left> &nbsp; "._QXZ("The ViciDial Contact Center Suite is maintained by the")." <a href=\"http://www.vicidial.com/\" target=\"_blank\">ViciDial Group</a>, &copy; 2020</td></tr>\n"; echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top><B><font size=3>"._QXZ("Copyright").": </B></td><td align=left> &nbsp; "._QXZ("The ViciDial Contact Center Suite is maintained by the")." <a href=\"http://www.vicidial.com/\" target=\"_blank\">ViciDial Group</a>, &copy; 2021</td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top><B><font size=3>"._QXZ("Trademark").": </B></td><td align=left> &nbsp; \"VICIDIAL\" "._QXZ("is a registered trademark of the")." <a href=\"http://www.vicidial.com/\" target=\"_blank\">ViciDial Group</a>. Here is our <a href=\"http://www.vicidial.com/?page_id=262\" target=\"_blank\">"._QXZ("trademark use policy")."</a></td></tr>\n"; echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top><B><font size=3>"._QXZ("Trademark").": </B></td><td align=left> &nbsp; \"VICIDIAL\" "._QXZ("is a registered trademark of the")." <a href=\"http://www.vicidial.com/\" target=\"_blank\">ViciDial Group</a>. Here is our <a href=\"http://www.vicidial.com/?page_id=262\" target=\"_blank\">"._QXZ("trademark use policy")."</a></td></tr>\n";
@@ -44909,7 +44909,7 @@ if ($ADD==999995)
echo "<center><TABLE width=$section_width cellspacing=5 cellpadding=2>\n"; echo "<center><TABLE width=$section_width cellspacing=5 cellpadding=2>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=middle rowspan=3 nowrap><B><font size=3>"._QXZ("Matex").": </B></td>"; echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=middle rowspan=3 nowrap><B><font size=3>"._QXZ("Matex").": </B></td>";
echo "<td align=right valign=top><B><font size=2>"._QXZ("Copyright").": </B></td><td align=left><font size=1> &nbsp; "._QXZ("Matex PHP Mathematical expression parser and evaluator library was written by Dorin Marcoci").", &copy; 2021</td></tr>\n"; echo "<td align=right valign=top><B><font size=2>"._QXZ("Copyright").": </B></td><td align=left><font size=1> &nbsp; "._QXZ("Matex PHP Mathematical expression parser and evaluator library was written by Dorin Marcoci").", &copy; 2021</td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top><B><font size=2>"._QXZ("License").": </B></td><td align=left><font size=1> &nbsp; "._QXZ("Chart.js is licensed under the")." <a href=\"https://github.com/madorin/matex/blob/master/LICENSE.md\" target=\"_blank\">MIT "._QXZ("open source license")."</a></td></tr>\n"; echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top><B><font size=2>"._QXZ("License").": </B></td><td align=left><font size=1> &nbsp; "._QXZ("Matex is licensed under the")." <a href=\"https://github.com/madorin/matex/blob/master/LICENSE.md\" target=\"_blank\">MIT "._QXZ("open source license")."</a></td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top nowrap><B><font size=2>"._QXZ("Source Code").": </B></td><td align=left><font size=1> &nbsp; "._QXZ("Matex original source code is available at")." <a href=\"https://github.com/madorin/matex\" target=\"_blank\">"._QXZ("this link")."</a>.</td></tr>\n"; echo "<tr bgcolor=#$SSstd_row4_background><td align=right valign=top nowrap><B><font size=2>"._QXZ("Source Code").": </B></td><td align=left><font size=1> &nbsp; "._QXZ("Matex original source code is available at")." <a href=\"https://github.com/madorin/matex\" target=\"_blank\">"._QXZ("this link")."</a>.</td></tr>\n";
echo "<tr><td colspan=3> &nbsp; </tr>"; echo "<tr><td colspan=3> &nbsp; </tr>";
@@ -45831,7 +45831,7 @@ echo "<FONT STYLE=\"font-family:HELVETICA;font-size:9;color:white;\"><br><br><!-
echo _QXZ("VERSION").": $admin_version<BR>"; echo _QXZ("VERSION").": $admin_version<BR>";
echo _QXZ("BUILD").": $build\n"; echo _QXZ("BUILD").": $build\n";
if (!preg_match("/_BUILD_/",$SShosted_settings)) if (!preg_match("/_BUILD_/",$SShosted_settings))
{echo "<BR><a href=\"$PHP_SELF?ADD=999995\"><font color=white>&copy; 2020 ViciDial Group</font></a><BR><img src=\"images/pixel.gif\">";} {echo "<BR><a href=\"$PHP_SELF?ADD=999995\"><font color=white>&copy; 2021 ViciDial Group</font></a><BR><img src=\"images/pixel.gif\">";}
echo "</FONT>\n"; echo "</FONT>\n";
?> ?>