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Fixes for Khomp call processing

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Added Khomp Quick Stats Report

git-svn-id: svn://192.168.202.10@3877 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2024-10-02 02:28:56 +00:00
parent d7ab4ef7b9
commit 54d55ea291
5 changed files with 683 additions and 9 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
+12
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@@ -129,6 +129,7 @@
# 220524-1746 - Changed SHARED_ campaign in-group transfers to use 'SRDROP' log status instead of 'DROP' # 220524-1746 - Changed SHARED_ campaign in-group transfers to use 'SRDROP' log status instead of 'DROP'
# 230309-0952 - Added abandon_check_queue feature # 230309-0952 - Added abandon_check_queue feature
# 240804-1218 - Remove ding and sleep for dropped calls going to an extension(message) # 240804-1218 - Remove ding and sleep for dropped calls going to an extension(message)
# 241001-2222 - Fixes for Khomp call processing
# #
$script = 'agi-VDAD_ALL_outbound.agi'; $script = 'agi-VDAD_ALL_outbound.agi';
@@ -892,6 +893,8 @@ if ($VDACaffected_rows > 0)
$khomp_api_pass = ''; $khomp_api_pass = '';
$khomp_header = ''; $khomp_header = '';
$khomp_id_format = ''; $khomp_id_format = '';
$khomp_api_token = '';
$khomp_api_token_expire = '';
$stmtA = "SELECT container_entry FROM vicidial_settings_containers WHERE container_id = 'KHOMPSETTINGS';"; $stmtA = "SELECT container_entry FROM vicidial_settings_containers WHERE container_id = 'KHOMPSETTINGS';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -1647,6 +1650,8 @@ if ($call_handle_method =~ /REMIND/)
$khomp_api_pass, $khomp_api_pass,
$khomp_header, $khomp_header,
$khomp_id_format, $khomp_id_format,
$khomp_api_token,
$khomp_api_token_expire,
$external_server_ip, $external_server_ip,
$VDADcampaign, $VDADcampaign,
$callerid, $callerid,
@@ -1752,6 +1757,8 @@ if ($call_handle_method =~ /SURVEY/)
$khomp_api_pass, $khomp_api_pass,
$khomp_header, $khomp_header,
$khomp_id_format, $khomp_id_format,
$khomp_api_token,
$khomp_api_token_expire,
$external_server_ip, $external_server_ip,
$VDADcampaign, $VDADcampaign,
$callerid, $callerid,
@@ -2636,6 +2643,8 @@ if (( $amd_type eq 'KHOMP' ) && ( $khomp_enabled ) )
$khomp_api_pass, $khomp_api_pass,
$khomp_header, $khomp_header,
$khomp_id_format, $khomp_id_format,
$khomp_api_token,
$khomp_api_token_expire,
$external_server_ip, $external_server_ip,
$VDADcampaign, $VDADcampaign,
$callerid, $callerid,
@@ -5261,6 +5270,8 @@ sub process_khomp_analytics
$khomp_api_pass, $khomp_api_pass,
$khomp_header, $khomp_header,
$khomp_id_format, $khomp_id_format,
$khomp_api_token,
$khomp_api_token_expire,
$external_server_ip, $external_server_ip,
$campaign_id, $campaign_id,
$callerid, $callerid,
@@ -5281,6 +5292,7 @@ sub process_khomp_analytics
{ $khomp_id = $callerid . '_' . $campaign_id . '_' . $external_server_ip; } { $khomp_id = $callerid . '_' . $campaign_id . '_' . $external_server_ip; }
my $api_auth_time = 0; my $api_auth_time = 0;
if ( ( !( $khomp_api_token_expire ) ) and ( $khomp_api_token_expire != 0 ) ) { $khomp_api_token_expire = 0; }
if ( ( $khomp_api_token_expire < time() ) or ( $khomp_api_token eq 'TOKENTOKENTOKEN' )) if ( ( $khomp_api_token_expire < time() ) or ( $khomp_api_token eq 'TOKENTOKENTOKEN' ))
{ {
if ($AGILOG) {$agi_string = "-- KHOMP API Token $khomp_api_token has expired at $khomp_api_token_expire"; &agi_output;} if ($AGILOG) {$agi_string = "-- KHOMP API Token $khomp_api_token has expired at $khomp_api_token_expire"; &agi_output;}
agc_2-X/trunk/bin/FastAGI_log.pl
+10
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@@ -100,6 +100,7 @@
# 231116-0846 - Added hopper_hold_inserts option # 231116-0846 - Added hopper_hold_inserts option
# 231118-1054 - Added hangup processing of 3-way press outside-agent calls # 231118-1054 - Added hangup processing of 3-way press outside-agent calls
# 240225-0957 - Added AUTONEXT hopper_hold_inserts campaign option # 240225-0957 - Added AUTONEXT hopper_hold_inserts campaign option
# 241001-2224 - Fixes for Khomp call processing
# #
# defaults for PreFork # defaults for PreFork
@@ -327,6 +328,8 @@ sub process_request
$khomp_header = ''; $khomp_header = '';
$khomp_id_format = ''; $khomp_id_format = '';
$khomp_sub_account_header = ''; $khomp_sub_account_header = '';
$khomp_api_token = '';
$khomp_api_token_expire = '';
$stmtA = "SELECT container_entry FROM vicidial_settings_containers WHERE container_id = 'KHOMPSETTINGS';"; $stmtA = "SELECT container_entry FROM vicidial_settings_containers WHERE container_id = 'KHOMPSETTINGS';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -1297,6 +1300,9 @@ sub process_request
$khomp_api_pass, $khomp_api_pass,
$khomp_header, $khomp_header,
$khomp_id_format, $khomp_id_format,
$khomp_sub_account_header,
$khomp_api_token,
$khomp_api_token_expire,
$external_server_ip, $external_server_ip,
$campaign, $campaign,
$callerid, $callerid,
@@ -3216,6 +3222,9 @@ sub process_khomp_analytics
$khomp_api_pass, $khomp_api_pass,
$khomp_header, $khomp_header,
$khomp_id_format, $khomp_id_format,
$khomp_sub_account_header,
$khomp_api_token,
$khomp_api_token_expire,
$external_server_ip, $external_server_ip,
$campaign_id, $campaign_id,
$callerid, $callerid,
@@ -3236,6 +3245,7 @@ sub process_khomp_analytics
{ $khomp_id = $callerid . '_' . $campaign_id . '_' . $external_server_ip; } { $khomp_id = $callerid . '_' . $campaign_id . '_' . $external_server_ip; }
my $api_auth_time = 0; my $api_auth_time = 0;
if ( ( !( $khomp_api_token_expire ) ) and ( $khomp_api_token_expire != 0 ) ) { $khomp_api_token_expire = 0; }
if ( ($khomp_api_token_expire < time() ) or ( $khomp_api_token eq 'TOKENTOKENTOKEN' )) if ( ($khomp_api_token_expire < time() ) or ( $khomp_api_token eq 'TOKENTOKENTOKEN' ))
{ {
if ($AGILOG) {$agi_string = "-- KHOMP API Token $khomp_api_token has expired at $khomp_api_token_expire"; &agi_output;} if ($AGILOG) {$agi_string = "-- KHOMP API Token $khomp_api_token has expired at $khomp_api_token_expire"; &agi_output;}
agc_2-X/trunk/www/vicidial/admin.php
+6 -5
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@@ -125,9 +125,9 @@ $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
$QUERY_STRING = getenv("QUERY_STRING"); $QUERY_STRING = getenv("QUERY_STRING");
$groups=array(); $groups=array();
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Shared Debug, Asterisk Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, 3-Way Press Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, LAGGED Agent Log Summary Report, Agent Latency Report, Latency Gaps Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report, Demographic Quotas Report, DB Schema Compare Utility'; $Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Shared Debug, Asterisk Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, 3-Way Press Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, LAGGED Agent Log Summary Report, Agent Latency Report, Latency Gaps Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report, Demographic Quotas Report, DB Schema Compare Utility, Khomp Quick Stats Report';
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, 3-Way Press Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, LAGGED Agent Log Summary Report, Agent Latency Report, Latency Gaps Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report, Demographic Quotas Report, VERM QA Links, DB Schema Compare Utility'; $UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, 3-Way Press Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, LAGGED Agent Log Summary Report, Agent Latency Report, Latency Gaps Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report, Demographic Quotas Report, VERM QA Links, DB Schema Compare Utility, Khomp Quick Stats Report';
$Vtables = 'NONE,log_noanswer,did_agent_log,contact_information'; $Vtables = 'NONE,log_noanswer,did_agent_log,contact_information';
@@ -6201,12 +6201,13 @@ if ($SSscript_remove_js > 0)
# 240805-1738 - Added DID listing display filter # 240805-1738 - Added DID listing display filter
# 240824-1629 - Added user_details Non-Agent API function # 240824-1629 - Added user_details Non-Agent API function
# 240826-0918 - Added mnaual dial minimum campaign settings # 240826-0918 - Added mnaual dial minimum campaign settings
# 241001-1532 - Added Khomp Quick Stats Report
# #
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.14-928a'; $admin_version = '2.14-929a';
$build = '240826-0918'; $build = '241001-1532';
$STARTtime = date("U"); $STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s"); $SQLdate = date("Y-m-d H:i:s");
@@ -50963,7 +50964,7 @@ if ($ADD==999994)
echo "<LI><a href=\"AST_3way_press_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("3-Way Press Log Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_3way_press_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("3-Way Press Log Report")."</a></FONT>\n";
echo "<LI><a href=\"AST_DIDdetail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Inbound DID Detail Report")."</a></FONT> | <a href=\"admin_user_inbound.php?user=---ALL---\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("User Inbound Calls Today")."</a></FONT>\n"; echo "<LI><a href=\"AST_DIDdetail.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Inbound DID Detail Report")."</a></FONT> | <a href=\"admin_user_inbound.php?user=---ALL---\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("User Inbound Calls Today")."</a></FONT>\n";
if ($KHOMP_enabled > 0) if ($KHOMP_enabled > 0)
{echo "<LI><a href=\"KHOMP_admin.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Dialer KHOMP Admin Tool")."</a></FONT>\n";} {echo "<LI><a href=\"KHOMP_admin.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Dialer KHOMP Admin Tool")."</a></FONT> | <a href=\"khomp_quick_stats.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Khomp Quick Stats Report")."</a></FONT>\n";}
echo "<LI><a href=\"asterisk_debug.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Asterisk Debug Page")."</a></FONT>\n"; echo "<LI><a href=\"asterisk_debug.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Asterisk Debug Page")."</a></FONT>\n";
echo "<LI><a href=\"call_report_export_carrier.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Export Calls Report Carrier")."</a></FONT>\n"; echo "<LI><a href=\"call_report_export_carrier.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Export Calls Report Carrier")."</a></FONT>\n";
echo "<LI><a href=\"AST_url_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("URL Log Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_url_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("URL Log Report")."</a></FONT>\n";
agc_2-X/trunk/www/vicidial/help_documentation.txt
+2 -1
View File
@@ -1,4 +1,4 @@
# version: 20240826092501 # version: 20241001152501
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ> users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ> users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ> users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -1593,3 +1593,4 @@ user_stats-preview_skips Preview Lead Skips for this Time Period <QXZ>This secti
user_stats-switch_leads Agent Lead Switches for this Time Period <QXZ>This section will show the Agent Lead Switches that happened during the selected time period, a lead switch is when an inbound call goes to the agent, the agent searches for a lead in the system and they select another lead to tie their current call to. Most recent lead switch is shown first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the lead was switched by the agent.</QXZ><BR><QXZ><U>FROM LEAD ID</U> = The Lead ID of the lead that the agent started the call with. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>TO LEAD ID</U> = The Lead ID of the lead that the agent switched the call to during the call. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>CALL ID</U> = The original Call ID in the system before the Lead ID was switched.</QXZ><BR><QXZ><U>UNIQUEID</U> = The phone system uniqieid of the call that had its lead switched.</QXZ><BR><QXZ><U>PHONE</U> = The phone number of the lead that was switched.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when they switched the lead.</QXZ> user_stats-switch_leads Agent Lead Switches for this Time Period <QXZ>This section will show the Agent Lead Switches that happened during the selected time period, a lead switch is when an inbound call goes to the agent, the agent searches for a lead in the system and they select another lead to tie their current call to. Most recent lead switch is shown first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the lead was switched by the agent.</QXZ><BR><QXZ><U>FROM LEAD ID</U> = The Lead ID of the lead that the agent started the call with. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>TO LEAD ID</U> = The Lead ID of the lead that the agent switched the call to during the call. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>CALL ID</U> = The original Call ID in the system before the Lead ID was switched.</QXZ><BR><QXZ><U>UNIQUEID</U> = The phone system uniqieid of the call that had its lead switched.</QXZ><BR><QXZ><U>PHONE</U> = The phone number of the lead that was switched.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when they switched the lead.</QXZ>
user_stats-pause_code_approvals Manager Pause Code Approvals for this Time Period <QXZ>This section will show the agent pause code approvals that this Manager User approved during the selected time period, only for pause codes that require manager approval, most recent approvals first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the agent pause code was approved by this user.</QXZ><BR><QXZ><U>AGENT</U> = The User ID of the agent that had their pause code approved.</QXZ><BR><QXZ><U>AGENT USER GROUP</U> = The User Group of the agent at the time that they had their pause code approved.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when they had their pause code approved.</QXZ><BR><QXZ><U>PAUSE CODE</U> = The pause code that was approved.</QXZ> user_stats-pause_code_approvals Manager Pause Code Approvals for this Time Period <QXZ>This section will show the agent pause code approvals that this Manager User approved during the selected time period, only for pause codes that require manager approval, most recent approvals first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the agent pause code was approved by this user.</QXZ><BR><QXZ><U>AGENT</U> = The User ID of the agent that had their pause code approved.</QXZ><BR><QXZ><U>AGENT USER GROUP</U> = The User Group of the agent at the time that they had their pause code approved.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when they had their pause code approved.</QXZ><BR><QXZ><U>PAUSE CODE</U> = The pause code that was approved.</QXZ>
3way_press_log 3-Way Press Log Report <QXZ>This report will display the logs of the 3-way phone calls that are placed to outside-users from the agent screen as detailed in the AGENT_3WAY_PRESS-1_CALLS.txt document. These calls require the outside-agent to press -1- on their phone to accept the transfer before they can speak to the agent and customer. You can search by date range and filter by agent user and-or outside-user-phone_number. The outside-user call records shown in black are successful transfer calls, while the records shown in red are unsuccessful outside-agent calls. These records include both single 3-way phone calls and multi-3-way phone calls. As for the events shown in the Results column, here is what they mean:</QXZ><BR><QXZ><U>Started</U> = All calls will have this event, it simply means the outside-user call was launched.</QXZ><BR><QXZ><U>Answered</U> = The outside-user call was answered.</QXZ><BR><QXZ><U>Accepted</U> = The outside-user pressed -1- to accept the call.</QXZ><BR><QXZ><U>Reserved</U> = The agent screen approves of the outside-user call and prepares for the transfer.</QXZ><BR><QXZ><U>Transfer</U> = The outside-user call is transferred to the agent and customer.</QXZ><BR><QXZ><U>Declined</U> = The outside-user call did not press -1- to accept the call.</QXZ><BR><QXZ><U>Too Slow</U> = Multi-Call Only, The outside-user did press -1- to accept the call, but another outside-user pressed -1- before them.</QXZ><BR><QXZ><U>Defeated</U> = Multi-Call Only, another outside-user pressed -1- before them, so this call was hung up.</QXZ><BR><QXZ><U>Hungup</U> = Either the call timed out or another outside-user pressed -1- before them, so this call was hung up.</QXZ> 3way_press_log 3-Way Press Log Report <QXZ>This report will display the logs of the 3-way phone calls that are placed to outside-users from the agent screen as detailed in the AGENT_3WAY_PRESS-1_CALLS.txt document. These calls require the outside-agent to press -1- on their phone to accept the transfer before they can speak to the agent and customer. You can search by date range and filter by agent user and-or outside-user-phone_number. The outside-user call records shown in black are successful transfer calls, while the records shown in red are unsuccessful outside-agent calls. These records include both single 3-way phone calls and multi-3-way phone calls. As for the events shown in the Results column, here is what they mean:</QXZ><BR><QXZ><U>Started</U> = All calls will have this event, it simply means the outside-user call was launched.</QXZ><BR><QXZ><U>Answered</U> = The outside-user call was answered.</QXZ><BR><QXZ><U>Accepted</U> = The outside-user pressed -1- to accept the call.</QXZ><BR><QXZ><U>Reserved</U> = The agent screen approves of the outside-user call and prepares for the transfer.</QXZ><BR><QXZ><U>Transfer</U> = The outside-user call is transferred to the agent and customer.</QXZ><BR><QXZ><U>Declined</U> = The outside-user call did not press -1- to accept the call.</QXZ><BR><QXZ><U>Too Slow</U> = Multi-Call Only, The outside-user did press -1- to accept the call, but another outside-user pressed -1- before them.</QXZ><BR><QXZ><U>Defeated</U> = Multi-Call Only, another outside-user pressed -1- before them, so this call was hung up.</QXZ><BR><QXZ><U>Hungup</U> = Either the call timed out or another outside-user pressed -1- before them, so this call was hung up.</QXZ>
khomp_quick_stats Khomp Quick Stats Report <QXZ>This report will show some quick statistics using the Khomp processing logs, comparing the last hour of activity to the same time period from a previous day. <br>PROCESSED CALLS are calls that the KHOMP system analysed. <br>PROC SEC is the amount of time in seconds that it took to authenticate and query the KHOMP server for each processed phone call. <br>The purpose of this report is to see if there are vast differences between the current day and previous days, and if there are, you can contact your system administrator to see if there is a problem.</QXZ>
agc_2-X/trunk/www/vicidial/khomp_quick_stats.php
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<?php
# khomp_quick_stats.php
#
# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 241001-1138 - First build
#
$startMS = microtime();
$report_name='Khomp Quick Stats Report';
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$last_midnight = date("Y-m-d 00:00:00");
$STARTtime = date("U");
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,webroot_writable,outbound_autodial_active,user_territories_active,enable_languages,language_method,allow_shared_dial,allow_web_debug FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
#if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$webroot_writable = $row[1];
$SSoutbound_autodial_active = $row[2];
$stage_territories_active = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$SSallow_shared_dial = $row[6];
$SSallow_web_debug = $row[7];
}
if ($SSallow_web_debug < 1) {$DB=0;}
##### END SETTINGS LOOKUP #####
###########################################
$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
$stage = preg_replace('/[^-_0-9a-zA-Z]/', '', $stage);
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
}
else
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
}
$stmt="SELECT selected_language,user_group from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
$LOGuser_group = $row[1];
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$stmt="SELECT modify_campaigns,user_group from vicidial_users where user='$PHP_AUTH_USER';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGmodify_campaigns = $row[0];
$LOGuser_group = $row[1];
if ($LOGmodify_campaigns < 1)
{
Header ("Content-type: text/html; charset=utf-8");
echo _QXZ("You do not have permissions for campaign debugging").": |$PHP_AUTH_USER|\n";
exit;
}
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {$HTML_text.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
$LOGadmin_viewable_groups = $row[2];
$LOGadmin_viewable_call_times = $row[3];
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
$admin_viewable_groupsALL=0;
$LOGadmin_viewable_groupsSQL='';
$whereLOGadmin_viewable_groupsSQL='';
$valLOGadmin_viewable_groupsSQL='';
$vmLOGadmin_viewable_groupsSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
{
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$valLOGadmin_viewable_groupsSQL = "and val.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$vmLOGadmin_viewable_groupsSQL = "and vm.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
}
else
{$admin_viewable_groupsALL=1;}
$regexLOGadmin_viewable_groups = " $LOGadmin_viewable_groups ";
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name', url='$LOGfull_url', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
$khomp_log_ct=0;
$stmt="SELECT count(*) from vicidial_khomp_log;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$counts_to_print = mysqli_num_rows($rslt);
if ($i < $counts_to_print)
{
$row=mysqli_fetch_row($rslt);
$khomp_log_ct = $row[0];
}
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
$short_header=1;
require("admin_header.php");
echo "<b>"._QXZ("$report_name")."</b> $NWB#khomp_quick_stats$NWE\n";
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<SELECT SIZE=1 NAME=stage>\n";
echo "<option ";
if ( ($stage == '--COMPARE-TO-YESTERDAY--') or (strlen($stage) < 10) ) {echo "selected ";}
echo "value='--COMPARE-TO-YESTERDAY--'>"._QXZ("--COMPARE-TO-YESTERDAY--")."</option>\n";
echo "<option ";
if ($stage == '--COMPARE-TO-2-DAYS-AGO--') {echo "selected ";}
echo "value='--COMPARE-TO-2-DAYS-AGO--'>"._QXZ("--COMPARE-TO-2-DAYS-AGO--")."</option>\n";
echo "<option ";
if ($stage == '--COMPARE-TO-3-DAYS-AGO--') {echo "selected ";}
echo "value='--COMPARE-TO-3-DAYS-AGO--'>"._QXZ("--COMPARE-TO-3-DAYS-AGO--")."</option>\n";
echo "<option ";
if ($stage == '--COMPARE-TO-4-DAYS-AGO--') {echo "selected ";}
echo "value='--COMPARE-TO-4-DAYS-AGO--'>"._QXZ("--COMPARE-TO-4-DAYS-AGO--")."</option>\n";
echo "<option ";
if ($stage == '--COMPARE-TO-5-DAYS-AGO--') {echo "selected ";}
echo "value='--COMPARE-TO-5-DAYS-AGO--'>"._QXZ("--COMPARE-TO-5-DAYS-AGO--")."</option>\n";
echo "<option ";
if ($stage == '--COMPARE-TO-6-DAYS-AGO--') {echo "selected ";}
echo "value='--COMPARE-TO-6-DAYS-AGO--'>"._QXZ("--COMPARE-TO-6-DAYS-AGO--")."</option>\n";
echo "<option ";
if ($stage == '--COMPARE-TO-7-DAYS-AGO--') {echo "selected ";}
echo "value='--COMPARE-TO-7-DAYS-AGO--'>"._QXZ("--COMPARE-TO-7-DAYS-AGO--")."</option>\n";
echo "</SELECT>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if ($khomp_log_ct < 1)
{
echo "\n\n";
echo _QXZ("KHOMP IS NOT ACTIVE ON THIS SYSTEM")."\n";
echo "</PRE></TD></TR></TABLE></BODY></HTML>\n";
exit;
}
if (!$stage)
{
echo "\n\n";
echo _QXZ("PLEASE SELECT AN OPTION ABOVE AND CLICK SUBMIT")."\n";
}
else
{
$today_date = date("Y-m-d", $STARTtime);
$today_start = date("Y-m-d H:i:s", $STARTtime);
$today_hour_ago = date("Y-m-d H:i:s", ($STARTtime - 3600));
if ($stage == '--COMPARE-TO-YESTERDAY--') {$YESTERDAYtime = ($STARTtime - 86400);}
if ($stage == '--COMPARE-TO-2-DAYS-AGO--') {$YESTERDAYtime = ($STARTtime - (86400 * 2));}
if ($stage == '--COMPARE-TO-3-DAYS-AGO--') {$YESTERDAYtime = ($STARTtime - (86400 * 3));}
if ($stage == '--COMPARE-TO-4-DAYS-AGO--') {$YESTERDAYtime = ($STARTtime - (86400 * 4));}
if ($stage == '--COMPARE-TO-5-DAYS-AGO--') {$YESTERDAYtime = ($STARTtime - (86400 * 5));}
if ($stage == '--COMPARE-TO-6-DAYS-AGO--') {$YESTERDAYtime = ($STARTtime - (86400 * 6));}
if ($stage == '--COMPARE-TO-7-DAYS-AGO--') {$YESTERDAYtime = ($STARTtime - (86400 * 7));}
$yesterday_date = date("Y-m-d", $YESTERDAYtime);
$yesterday_start = date("Y-m-d H:i:s", $YESTERDAYtime);
$yesterday_hour_ago = date("Y-m-d H:i:s", ($YESTERDAYtime - 3600));
# gather today stats
$today_processed_calls=0;
$today_max_sec=0;
$today_avg_sec=0;
$stmt="SELECT count(*),max(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time),avg(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time) from vicidial_khomp_log where start_date >= \"$today_hour_ago\" and start_date < \"$today_start\" and conclusion is not null;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
if ($rows_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$today_processed_calls = $row[0];
$today_max_sec = sprintf("%1.2f", $row[1]);
$today_avg_sec = sprintf("%1.2f", $row[2]);
}
$today_unprocessed_calls=0;
$stmt="SELECT count(*) from vicidial_khomp_log where start_date >= \"$today_hour_ago\" and start_date < \"$today_start\" and conclusion is null;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
if ($rows_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$today_unprocessed_calls = $row[0];
}
$today_total_calls = ($today_processed_calls + $today_unprocessed_calls);
$today_processed_pct = sprintf("%1.2f", (($today_processed_calls / $today_total_calls) * 100));
# gather previous day stats
$yesterday_processed_calls=0;
$yesterday_max_sec=0;
$yesterday_avg_sec=0;
$stmt="SELECT count(*),max(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time),avg(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time) from vicidial_khomp_log where start_date >= \"$yesterday_hour_ago\" and start_date < \"$yesterday_start\" and conclusion is not null;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
if ($rows_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$yesterday_processed_calls = $row[0];
$yesterday_max_sec = sprintf("%1.2f", $row[1]);
$yesterday_avg_sec = sprintf("%1.2f", $row[2]);
}
$yesterday_unprocessed_calls=0;
$stmt="SELECT count(*) from vicidial_khomp_log where start_date >= \"$yesterday_hour_ago\" and start_date < \"$yesterday_start\" and conclusion is null;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
if ($rows_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$yesterday_unprocessed_calls = $row[0];
}
$yesterday_total_calls = ($yesterday_processed_calls + $yesterday_unprocessed_calls);
$yesterday_processed_pct = sprintf("%1.2f", (($yesterday_processed_calls / $yesterday_total_calls) * 100));
$graph_calls='';
$graph_processed='';
$graph_processed_pct='';
$graph_proc_max='';
$graph_proc_avg='';
# generate graph_calls
$calls_max = $today_total_calls;
$today_span='colspan=2';
$yesterday_span='';
$today_td='';
$yesterday_td='<td></td>';
if ($yesterday_total_calls > $calls_max)
{
$calls_max = $yesterday_total_calls;
$today_span='';
$yesterday_span='colspan=2';
$today_td='<td></td>';
$yesterday_td='';
}
$today_ct = intval( ($today_total_calls / $calls_max) * 300);
$yesterday_ct = intval( ($yesterday_total_calls / $calls_max) * 300);
$graph_calls = "<table border=0 cellpadding=0 cellspacing=0>";
$graph_calls .= "<tr><td width=$today_ct height=8 bgcolor=red $today_span><img src=\"images/blank.gif\" height=8 width=$today_ct></td>$today_td</tr>";
$graph_calls .= "<tr><td width=$yesterday_ct height=8 bgcolor=blue $yesterday_span><img src=\"images/blank.gif\" height=8 width=$yesterday_ct></td>$yesterday_td</tr>";
$graph_calls .= "</table>";
# generate graph_processed
$processed_max = $today_processed_calls;
$today_span='colspan=2';
$yesterday_span='';
$today_td='';
$yesterday_td='<td></td>';
if ($yesterday_processed_calls > $processed_max)
{
$processed_max = $yesterday_processed_calls;
$today_span='';
$yesterday_span='colspan=2';
$today_td='<td></td>';
$yesterday_td='';
}
$today_ct = intval( ($today_processed_calls / $calls_max) * 300);
$yesterday_ct = intval( ($yesterday_processed_calls / $calls_max) * 300);
$graph_processed = "<table border=0 cellpadding=0 cellspacing=0>";
$graph_processed .= "<tr><td width=$today_ct height=8 bgcolor=red $today_span><img src=\"images/blank.gif\" height=8 width=$today_ct></td>$today_td</tr>";
$graph_processed .= "<tr><td width=$yesterday_ct height=8 bgcolor=blue $yesterday_span><img src=\"images/blank.gif\" height=8 width=$yesterday_ct></td>$yesterday_td</tr>";
$graph_processed .= "</table>";
# generate graph_processed_pct
$calls_max = $today_processed_pct;
$today_span='colspan=2';
$yesterday_span='';
$today_td='';
$yesterday_td='<td></td>';
if ($yesterday_processed_pct > $calls_max)
{
$calls_max = $yesterday_processed_pct;
$today_span='';
$yesterday_span='colspan=2';
$today_td='<td></td>';
$yesterday_td='';
}
$today_ct = intval( ($today_processed_pct / 100) * 300);
$yesterday_ct = intval( ($yesterday_processed_pct / 100) * 300);
$graph_processed_pct = "<table border=0 cellpadding=0 cellspacing=0>";
$graph_processed_pct .= "<tr><td width=$today_ct height=8 bgcolor=red $today_span><img src=\"images/blank.gif\" height=8 width=$today_ct></td>$today_td</tr>";
$graph_processed_pct .= "<tr><td width=$yesterday_ct height=8 bgcolor=blue $yesterday_span><img src=\"images/blank.gif\" height=8 width=$yesterday_ct></td>$yesterday_td</tr>";
$graph_processed_pct .= "</table>";
# generate graph_proc_max
$calls_max = $today_max_sec;
$today_span='colspan=2';
$yesterday_span='';
$today_td='';
$yesterday_td='<td></td>';
if ($yesterday_max_sec > $calls_max)
{
$calls_max = $yesterday_max_sec;
$today_span='';
$yesterday_span='colspan=2';
$today_td='<td></td>';
$yesterday_td='';
}
$today_ct = intval( ($today_max_sec / $calls_max) * 300);
$yesterday_ct = intval( ($yesterday_max_sec / $calls_max) * 300);
$graph_proc_max = "<table border=0 cellpadding=0 cellspacing=0>";
$graph_proc_max .= "<tr><td width=$today_ct height=8 bgcolor=red $today_span><img src=\"images/blank.gif\" height=8 width=$today_ct></td>$today_td</tr>";
$graph_proc_max .= "<tr><td width=$yesterday_ct height=8 bgcolor=blue $yesterday_span><img src=\"images/blank.gif\" height=8 width=$yesterday_ct></td>$yesterday_td</tr>";
$graph_proc_max .= "</table>";
# generate graph_proc_avg
$calls_avg = $today_avg_sec;
$today_span='colspan=2';
$yesterday_span='';
$today_td='';
$yesterday_td='<td></td>';
if ($yesterday_avg_sec > $calls_avg)
{
$calls_avg = $yesterday_avg_sec;
$today_span='';
$yesterday_span='colspan=2';
$today_td='<td></td>';
$yesterday_td='';
}
$today_ct = intval( ($today_avg_sec / $calls_max) * 300);
$yesterday_ct = intval( ($yesterday_avg_sec / $calls_max) * 300);
$graph_proc_avg = "<table border=0 cellpadding=0 cellspacing=0>";
$graph_proc_avg .= "<tr><td width=$today_ct height=8 bgcolor=red $today_span><img src=\"images/blank.gif\" height=8 width=$today_ct></td>$today_td</tr>";
$graph_proc_avg .= "<tr><td width=$yesterday_ct height=8 bgcolor=blue $yesterday_span><img src=\"images/blank.gif\" height=8 width=$yesterday_ct></td>$yesterday_td</tr>";
$graph_proc_avg .= "</table>";
$graph_key = "<table border=0 cellpadding=0 cellspacing=0><tr><td><font color=white face='Arial,Helvetica' size=1>"._QXZ("today").": </td><td><table border=0 cellpadding=0 cellspacing=0><tr><td width=10 height=8 bgcolor=red><img src=\"images/blank.gif\" height=8 width=10></td></tr></table></td><td><font color=white face='Arial,Helvetica' size=1> &nbsp; &nbsp; "._QXZ("past day").": </td><td><table border=0 cellpadding=0 cellspacing=0><tr><td width=10 height=8 bgcolor=blue><img src=\"images/blank.gif\" height=8 width=10></td></tr></table></td></tr></table>";
echo "</PRE>\n";
echo "<TABLE border=0>";
echo "<tr bgcolor=black><td><b> &nbsp; <font color=white face='Arial,Helvetica'>"._QXZ("KHOMP LAST HOUR")."</font> &nbsp; </td><td><b> &nbsp; <font color=white face='Arial,Helvetica'>"._QXZ("TODAY").": $today_date</font> &nbsp; </td><td><b> &nbsp; <font color=white face='Arial,Helvetica'>$yesterday_date</font> &nbsp; </td><td align=center>$graph_key</td></tr>\n";
echo "<tr><td>"._QXZ("CALLS").": </td><td align=right>$today_total_calls</td><td align=right><b>$yesterday_total_calls</td><td>$graph_calls</td></tr>\n";
echo "<tr bgcolor=#E6E6E6><td>"._QXZ("PROCESSED").": </td><td align=right>$today_processed_calls</td><td align=right><b>$yesterday_processed_calls</td><td>$graph_processed</td></tr>\n";
echo "<tr><td>"._QXZ("PROCESSED")." %: </td><td align=right>$today_processed_pct%</td><td align=right><b>$yesterday_processed_pct%</td><td>$graph_processed_pct</td></tr>\n";
echo "<tr bgcolor=#E6E6E6><td>"._QXZ("MAX PROC SEC").": </td><td align=right>$today_max_sec</td><td align=right><b>$yesterday_max_sec</td><td>$graph_proc_max</td></tr>\n";
echo "<tr><td>"._QXZ("AVG PROC SEC").": </td><td align=right>$today_avg_sec</td><td align=right><b>$yesterday_avg_sec</td><td>$graph_proc_avg</td></tr>\n";
############################################################################
### BEGIN loop through last 60 minutes and gather Khomp processing stats ###
############################################################################
echo "<tr><td>"._QXZ("per minute avg breakdown").": </td><td align=right></td><td align=right></td><td></td></tr>\n";
$mct=0; $tct=1;
while ($mct < 60)
{
$bgcolor = "bgcolor=#E6E6E6";
if (preg_match("/1$|3$|5$|7$|9$/",$mct)) {$bgcolor = "bgcolor=white";}
$temp_start_offset = 0;
if ($tct > 1)
{$temp_start_offset = ($mct * 60);}
$temp_finish_offset = ($tct * 60);
$temp_today_name = date("H:i", ( ($STARTtime - 3600) + $temp_start_offset) );
$temp_today_start = date("Y-m-d H:i:s", ( ($STARTtime - 3600) + $temp_start_offset) );
$temp_today_finish = date("Y-m-d H:i:s", ( ($STARTtime - 3600) + $temp_finish_offset) );
$temp_yesterday_start = date("Y-m-d H:i:s", ( ($YESTERDAYtime - 3600) + $temp_start_offset) );
$temp_yesterday_finish = date("Y-m-d H:i:s", ( ($YESTERDAYtime - 3600) + $temp_finish_offset) );
# gather today stats
$today_processed_calls=0;
$today_max_sec=0;
$today_avg_sec=0;
$stmt="SELECT count(*),max(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time),avg(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time) from vicidial_khomp_log where start_date >= \"$temp_today_start\" and start_date < \"$temp_today_finish\" and conclusion is not null;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
if ($rows_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$today_processed_calls = $row[0];
$today_max_sec = sprintf("%1.2f", $row[1]);
$today_avg_sec = sprintf("%1.2f", $row[2]);
}
# gather yesterday stats
$yesterday_processed_calls=0;
$yesterday_max_sec=0;
$yesterday_avg_sec=0;
$stmt="SELECT count(*),max(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time),avg(hangup_auth_time+hangup_query_time+route_auth_time+route_query_time) from vicidial_khomp_log where start_date >= \"$temp_yesterday_start\" and start_date < \"$temp_yesterday_finish\" and conclusion is not null;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysqli_num_rows($rslt);
if ($rows_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$yesterday_processed_calls = $row[0];
$yesterday_max_sec = sprintf("%1.2f", $row[1]);
$yesterday_avg_sec = sprintf("%1.2f", $row[2]);
}
# generate graph_proc_avg
$calls_avg = $today_avg_sec;
$today_span='colspan=2';
$yesterday_span='';
$today_td='';
$yesterday_td='<td></td>';
if ($yesterday_avg_sec > $calls_avg)
{
$calls_avg = $yesterday_avg_sec;
$today_span='';
$yesterday_span='colspan=2';
$today_td='<td></td>';
$yesterday_td='';
}
$today_ct = intval( ($today_avg_sec / $calls_max) * 300);
$yesterday_ct = intval( ($yesterday_avg_sec / $calls_max) * 300);
$graph_proc_avg = "<table border=0 cellpadding=0 cellspacing=0>";
$graph_proc_avg .= "<tr><td width=$today_ct height=8 bgcolor=red $today_span><img src=\"images/blank.gif\" height=8 width=$today_ct></td>$today_td</tr>";
$graph_proc_avg .= "<tr><td width=$yesterday_ct height=8 bgcolor=blue $yesterday_span><img src=\"images/blank.gif\" height=8 width=$yesterday_ct></td>$yesterday_td</tr>";
$graph_proc_avg .= "</table>";
echo "<tr $bgcolor><td>$temp_today_name </td><td align=right>$today_avg_sec</td><td align=right>$yesterday_avg_sec</td><td>$graph_proc_avg</td></tr>\n";
$mct++; $tct++;
}
############################################################################
### END loop through last 60 minutes and gather Khomp processing stats ###
############################################################################
echo "</TABLE>\n";
echo "\n";
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
?>
</PRE>
</TD></TR></TABLE>
</BODY></HTML>