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Added custom colors/logos for customer chat

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Added user nickname for customer chat
Added trim to campaign number and dtmf preset updates
Fixed issue with new HTML format for Team Performance Detail report
Added MANUALDIALLINK script option for agent scripts

git-svn-id: svn://192.168.202.10@2579 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2016-08-18 18:00:56 +00:00
parent 375d3b8b81
commit 5941ef5508
15 changed files with 506 additions and 128 deletions
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agc_2-X/trunk/www/agc/chat_db_query.php
+30 -7
View File
@@ -17,13 +17,14 @@
# 160108-2300 - Changed some mysqli_query to mysql_to_mysqli for consistency
# 160303-0051 - Added code for chat transfers
# 160719-1043 - Bug fixes for non-owner chats, and other issues
# 160818-1236 - Addec chat colors, usre nickname and scrolling
#
require("dbconnect_mysqli.php");
require("functions.php");
$NOW_TIME = date("Y-m-d H:i:s");
$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
$chat_background_array=array(); # Defined further down
$style_array=array("", "italics", "bold italics");
if (isset($_GET["action"])) {$action=$_GET["action"];}
@@ -89,6 +90,9 @@ if (isset($_GET["chat_xfer_value"])) {$chat_xfer_value=$_GET["chat_xfer_valu
$chat_member_name = preg_replace('/[^- \.\,\_0-9a-zA-Z]/',"",$chat_member_name);
if (!$user) {echo "No user, no using."; exit;}
if (file_exists('options.php'))
{require('options.php');}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$VUselected_language = '';
@@ -494,7 +498,7 @@ if ($action=="start_chat" && $user && $server_ip) {
if (!$chat_group_id) {
echo "NO_GROUP";
} else {
$user_stmt="select full_name from vicidial_users where user='$user'";
$user_stmt="select if(user_nickname!='' and user_nickname is not null, user_nickname, full_name) from vicidial_users where user='$user'";
$user_rslt=mysql_to_mysqli($user_stmt, $link);
if (mysqli_num_rows($user_rslt)>0) {
$live_agent_stmt="select * from vicidial_live_agents where user='$user' and status='PAUSED'";
@@ -684,7 +688,7 @@ if ($action=="update_agent_chat_window" && $chat_id) {
$live_stmt="select * from vicidial_live_chats vlc, vicidial_chat_participants vcp where vlc.chat_id='$chat_id' and status='LIVE' and vlc.chat_id=vcp.chat_id and vcp.chat_member='$user'";
$live_rslt=mysql_to_mysqli($live_stmt, $link);
if (mysqli_num_rows($live_rslt)>0) {
echo "<font class='chat_title bold'>"._QXZ("Current chat").": $chat_id</font><BR/>\n";
echo "<font class='chat_title bold'>"._QXZ("Current chat").": $chat_id</font><BR/>";
# Create color-coding for chat
$stmt="select * from vicidial_chat_log where chat_id='$chat_id' order by message_time asc";
@@ -697,21 +701,33 @@ if ($action=="update_agent_chat_window" && $chat_id) {
}
}
$chat_color_stmt="select menu_background, frame_background, std_row1_background, std_row2_background, std_row3_background, std_row4_background, std_row5_background from system_settings s, vicidial_screen_colors v where s.agent_screen_colors=v.colors_id and length(frame_background)=6 and length(menu_background)=6 limit 1;";
$color_rslt=mysql_to_mysqli($chat_color_stmt, $link);
if(mysqli_num_rows($color_rslt)>0 && $use_system_colors>0) {
$color_row=mysqli_fetch_array($color_rslt);
$color_array=array("#000000", "#000000", "#000000", "#000000", "#000000", "#000000", "#000000");
$chat_background_array=array("#$color_row[std_row1_background]", "#$color_row[std_row2_background]", "#$color_row[std_row3_background]", "#$color_row[std_row4_background]", "#$color_row[std_row5_background]", "#$color_row[frame_background]", "#$color_row[menu_background]");
} else {
$color_array=array("#FF0000", "#0000FF", "#009900", "#990099", "#009999", "#666600", "#999999");
$chat_background_array=array("#FFCCCC", "#CCCCFF", "#CCFFCC", "#FFCCFF", "#CCFFFF", "#CCCC99", "#CCCCCC");
}
## GRAB CHAT MESSAGES AND DISPLAY THEM
if (!$user_level || $user_level==0) {$user_level_clause=" and chat_level='0' ";} else {$user_level_clause="";}
$stmt="select * from vicidial_chat_log where chat_id='$chat_id' $user_level_clause order by message_time asc";
echo "<table border='0' cellpadding='3' width='100%'>";
$rslt=mysql_to_mysqli($stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
$chat_color_key=array_search("$row[4]", $chat_members);
$row[2]=preg_replace('/\n/', '<BR/>', $row[2]);
echo "<li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li>\n";
echo "<tr><td bgcolor='$chat_background_array[$chat_color_key]'><li><font color='$color_array[$chat_color_key]' class='chat_message bold'>$row[5]</font> <font class='chat_timestamp bold'>($row[3])</font> - <font class='chat_message ".$style_array[$row[6]]."'>$row[2]</font></li></td></tr>";
}
echo "</table>";
## PLAY AUDIO FILE IF THERE ARE NEW MESSAGES
$current_messages=mysqli_num_rows($rslt);
echo "<input type='hidden' id='current_message_count' name='current_message_count' value='$current_messages'>\n";
echo "<input type='hidden' id='current_message_count' name='current_message_count' value='$current_messages'>\n$current_messages";
} else {
echo "<font class='chat_title bold'>"._QXZ("Click on a live chat at right to join it.")."</font><BR/>\n";
}
@@ -982,6 +998,13 @@ if ($action=="join_chat" && $user && $chat_id && $chat_member_name) {
$del_stmt="delete from vicidial_chat_participants where chat_member='$user'";
$del_rslt=mysql_to_mysqli($del_stmt, $link);
$nickname_stmt="select user_nickname from vicidial_users where user='$user' and user_nickname is not null and user_nickname!=''";
$nickname_rslt=mysql_to_mysqli($nickname_stmt, $link);
if (mysqli_num_rows($nickname_rslt)>0) {
$nickname_row=mysqli_fetch_array($nickname_rslt);
$chat_member_name=$nickname_row["user_nickname"];
}
$ins_stmt="insert into vicidial_chat_participants(chat_id, chat_member, chat_member_name, vd_agent) values('$chat_id', '$user', '".mysqli_real_escape_string($link, $chat_member_name)."', 'Y')";
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
if (mysqli_affected_rows($link)==0) {