Added xfer_talk_minimum features for In-Group transfers

git-svn-id: svn://192.168.202.10@3970 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/www/vicidial/help_documentation.txt

@@ -1,4 +1,4 @@
-# version: 20260126143901
+# version: 20260128083701
 users-user	User ID	<QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
 users-pass	Password	<QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
 users-force_change_password	Force Change Password	<QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -699,6 +699,8 @@ inbound_groups-waiting_call_url_on	Waiting Call URL On	<QXZ>This feature allows
 inbound_groups-add_lead_url	Add Lead URL	<QXZ>This web URL address is not seen by the agent, but it is called every time a lead is added to the system through the inbound process. Default is blank. You must begin this URL with VAR if you want to use variables, and of course --A-- and --B-- around the actual variable in the URL where you want to use it. Here is the list of variables that are available for this function. lead_id, vendor_lead_code, list_id, phone_number, phone_code, did_id, did_extension, did_pattern, did_description, uniqueid</QXZ>
 inbound_groups-add_lead_timezone	Add Lead Timezone	<QXZ>This is the method that the system will use to determine the current timezone when a lead is created when a call is being routed through this in-group. SERVER will use the current timezone of the server. PHONE_CODE_AREACODE will look up the timezone based on the phone code set in the lead and the areacode of the phone number. Default is SERVER.</QXZ>
 inbound_groups-default_group_alias	Default Group Alias	<QXZ>If you have allowed Group Aliases for the campaign that the agent is logged into then this is the group alias that is selected first by default on a call coming in from this inbound group when the agent chooses to use a Group Alias for an outbound manual call. Default is NONE or empty.</QXZ>
+inbound_groups-xfer_talk_minimum	Transfer Talk Minimum	<QXZ>If this option is enabled, and the Transfer Talk Minimum Second field below is greater than 0, then agents using the agent screen will only be able to transfer calls to this In-Group if they have been talking to the customer for at least that number of seconds. Default is DISABLED. You can change the default message that the agent receives when this happens using the Transfer Talk Minimum Container system setting.</QXZ>
+inbound_groups-xfer_talk_minimum_sec	Transfer Talk Minimum Seconds	<QXZ>If this option is greater than 0, and the Transfer Talk Minimum field above is enabled, then agents using the agent screen will only be able to transfer calls to this In-Group if they have been talking to the customer for at least this number of seconds. Default is 0. You can change the default message that the agent receives when this happens using the Transfer Talk Minimum Container system setting.</QXZ>
 inbound_groups-dial_ingroup_cid	Dial In-Group CID	<QXZ>If the agent campaign allows for Manual In-Group Dialing, this caller ID number will be sent as the outgoing CID of the phone call if it is populated, overriding the campaign settings and list CID override setting. Default is empty.</QXZ>
 inbound_groups-extension_appended_cidname	Extension Append CID	<QXZ>If enabled, the calls coming in from this in-group will have a space and the phone extension of the agent appended to the end of the CallerID name for the call before it is sent to the agent. Default is N for disabled. If USER is part of the option, then the user ID will be used instead of the phone extension. If WITH_CAMPAIGN is used, then another space and the campaign ID will be included as well.</QXZ>
 inbound_groups-uniqueid_status_display	Uniqueid Status Display	<QXZ>If enabled, when an agent receives a call through this in-group they will see the uniqueid of the call added to the status line in their agent interface. The PREFIX option will add the prefix, defined below, to the beginning of the uniqueid in the display. Default is DISABLED. If there was already a Uniqueid defined on a call entering this in-group, then the original uniqueid will be displayed. If the PRESERVE option is used and the call is sent to a second agent, the uniqueid and prefix displayed to the first agent will also be displayed to the second agent.</QXZ>
@@ -1184,6 +1186,7 @@ settings-web_loader_phone_strip	Web Lead Loader Phone Prefix Strip	<QXZ>If not D
 settings-manual_dial_phone_strip	Manual Dial Phone Prefix Strip	<QXZ>If not DISABLED, this setting will strip the entered characters from the beginning of the phone number of a lead when it is manual dialed by the agent in the agent screen. For example, if this field is set to 0 and the phone number the agent enters to manual dial is 0123456789, then the phone number would be changed to 123456789 before it is dialed and entered into the system. Default is DISABLED.</QXZ>
 settings-agent_man_dial_filter	Agent Manual Dialstring Filter	<QXZ>This setting allows you to filter characters from the agent screen manual dial dialstrings before calls are placed. This works by using the following character combinations to denote what to filter out of the dialstring:<br>DO - Digits only, filter out everything that is not a digit<br>DPO - Digits and plus sign only, filter out everything that is not a digit or a plus sign<br>DLO - Digits and letters only, filter out everything that is not a digit or letter<br>DLPO - Digits and letters and plus sign only, filter out everything that is not a digit or letter or a plus sign<br>L1 - Remove leading 1, remove the digit 1 from the beginning of the dialstring<br>L0 - Remove leading 0, remove the digit 1 from the beginning of the dialstring<br>R10 - Only dial the right 10 characters from the dialstring<br>NOTE: You can use a combination of the above filters together, separated by dashes, for example: DO-L1 for Digits-only and remove leading 1. Default is blank for disabled.</QXZ>
 settings-agent_3way_dial_filter	Agent 3-Way Dialstring Filter	<QXZ>This setting allows you to filter characters from the agent screen 3-way dial dialstrings before calls are placed. This works by using the following character combinations to denote what to filter out of the 3-way call dialstring:<br>DO - Digits only, filter out everything that is not a digit<br>DPO - Digits and plus sign only, filter out everything that is not a digit or a plus sign<br>DLO - Digits and letters only, filter out everything that is not a digit or letter<br>DLPO - Digits and letters and plus sign only, filter out everything that is not a digit or letter or a plus sign<br>L1 - Remove leading 1, remove the digit 1 from the beginning of the dialstring<br>L0 - Remove leading 0, remove the digit 1 from the beginning of the dialstring<br>R10 - Only dial the right 10 characters from the dialstring<br>NOTE: You can use a combination of the above filters together, separated by dashes, for example: DO-L1 for Digits-only and remove leading 1. Default is blank for disabled.</QXZ>
+settings-xfer_min_container	Transfer Talk Minimum Container	<QXZ>If Allow Closers is enabled on a campaign, and one of the In-Groups that agents are sending calls to has its Transfer Talk Minimum features enabled, then this XFER_TALK_MIN_MESSAGE type container can be used to override the default message the agent receives when they attempt to transfer a call to an In-Group before it has reached its talk time minimum. This agent alert message can use the following variables: --A--group_id--B--, --A--group_name--B--, --A--talk_sec_minimum--B--. The default for this option is blank for disabled, and the default message the agent would receive is: <br><i>This transfer In-Group has a minimum talk-time threshold of X seconds. You cannot transfer to this In-Group until your talk time reaches that length.</i></QXZ>
 settings-allow_custom_dialplan	Allow Custom Dialplan Entries	<QXZ>This option allows you to enter custom dialplan lines into Call Menus, Servers and System Settings. Default is 0 for inactive.</QXZ>
 settings-pllb_grouping_limit	PLLB Grouping Limit	<QXZ>Phone Login Load Balancing Grouping Limit. If PLLB Grouping is set to CASCADING at the campaign level then this setting will determine the number of agents acceptable on each server across all campaigns. Default is 100.</QXZ>
 settings-generate_cross_server_exten	Generate Cross-Server Phone Extensions	<QXZ>This option if set to 1 will generate dialplan entries for every phone on a multi-server system. Default is 0 for inactive.</QXZ>