Added drop rate groups functionality to allow a drop rate to be shared across multiple campaigns.

git-svn-id: svn://192.168.202.10@1172 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/UPGRADE

@@ -116,6 +116,10 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
 	feature to pre-populate the Number to Call field with one of the presets
 	for the campaign.
 
+31. Added Multiple Campaign Drop Rate Groups to allow campaigns to share a drop
+	percentage. This allows you to to run multiple smaller campaigns at once
+	and more easily control your drop rate.
+
 
 
 

agc_2-X/trunk/bin/AST_DB_optimize.pl

@@ -1,6 +1,6 @@
 #!/usr/bin/perl
 #
-# AST_DB_optimize.pl version 2.0.5   *DBI-version*
+# AST_DB_optimize.pl version 2.2.0   *DBI-version*
 #
 # DESCRIPTION:
 # optimizes the tables used in the asterisk MySQL database
@@ -18,6 +18,7 @@
 # 80909-0555 - added vicidial_campaign_dnc table
 # 90307-2025 - Added several new queries and rearranged update/deletes
 # 90401-1335 - Added quiet and test flag functions
+# 90628-2354 - Added vicidial_drop_rate_groups optimizations
 #
 
 # default path to astguiclient configuration file:
@@ -132,6 +133,25 @@ $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VA
 					$sthA->finish();
 				 }
 
+	$stmtA = "UPDATE vicidial_drop_rate_groups SET calls_today='0', answers_today='0', drops_today='0', drops_today_pct='0', drops_answers_today_pct='0';";
+		if($DB){print STDERR "\n|$stmtA|\n";}
+		if (!$T) 
+			{
+			$affected_rows = $dbhA->do($stmtA);
+			if(!$q){print STDERR "\n|$affected_rows vicidial_campaign_stats records reset|\n";}
+			}
+
+	$stmtA = "optimize table vicidial_drop_rate_groups;";
+		if($DB){print STDERR "\n|$stmtA|\n";}
+		if (!$T) {
+					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+   					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+   					$sthArows=$sthA->rows;
+					 @aryA = $sthA->fetchrow_array;
+   					 if (!$q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
+					$sthA->finish();
+				 }
+
 	$stmtA = "delete from vicidial_campaign_server_stats;";
 		if($DB){print STDERR "\n|$stmtA|\n";}
 		if (!$T) 

agc_2-X/trunk/bin/AST_VDadapt.pl

@@ -30,6 +30,7 @@
 # 81108-0808 - Added more inbound stats with some debug output and added campaign agent non-pause time
 # 90415-0925 - Fixed rare division by zero bug
 # 90512-1549 - Formatting fixes and calculation bugs in blended
+# 90628-2001 - Added drop rate group functions
 #
 
 # constants
@@ -349,6 +350,8 @@ while ($master_loop<$CLIloops)
 	@adaptive_dl_diff_target=@MT;
 	@campaign_changedate=@MT;
 	@campaign_stats_refresh=@MT;
+	@campaign_allow_inbound=@MT;
+	@drop_rate_group=@MT;
 
 	if ($CLIcampaign)
 		{
@@ -356,7 +359,7 @@ while ($master_loop<$CLIloops)
 		}
 	else
 		{
-		$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
+		$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
 		}
 	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
 	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -385,6 +388,7 @@ while ($master_loop<$CLIloops)
 		$campaign_changedate[$rec_count] =			$aryA[14];
 		$campaign_stats_refresh[$rec_count] =		$aryA[15];
 		$campaign_allow_inbound[$rec_count] =		$aryA[16];
+		$drop_rate_group[$rec_count] =				$aryA[17];
 
 		$rec_count++;
 		}
@@ -503,6 +507,11 @@ while ($master_loop<$CLIloops)
 		$i++;
 		}
 
+	if ($stat_count =~ /1$/)
+		{
+		&drop_rate_group_gather;
+		}
+
 	if ( ($stat_count =~ /00$|50$/) || ($stat_count==1) )
 		{
 		&launch_inbound_gather;
@@ -1078,13 +1087,97 @@ sub calculate_drops
 		}
 	$sthA->finish();
 
+	# If campaign is using a drop rate group, gather its stats
+	if ($drop_rate_group[$i] !~ /DISABLED/)
+		{
+		$stmtA = "SELECT drops_answers_today_pct from vicidial_drop_rate_groups where group_id='$drop_rate_group[$i]';";
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+		$sthArows=$sthA->rows;
+		if ($sthArows > 0)
+			{
+			@aryA = $sthA->fetchrow_array;
+			if ($DBX) {print "     DROP RATE GROUP USED: $drop_rate_group[$i]     $aryA[0]|$VCSdrops_answers_today_pct[$i]\n";}
+			$VCSdrops_answers_today_pct[$i] =	"$aryA[0]";
+			}
+		$sthA->finish();
+		}
 
 	$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
 	$affected_rows = $dbhA->do($stmtA);
-	if ($DBX) {print "$campaign_id[$i]|$stmtA|\n";}
+	if ($DBX) {print "OUTBOUND $campaign_id[$i]|$affected_rows|$stmtA|\n";}
 	}
 
 
+sub drop_rate_group_gather
+	{
+	################################################################################
+	#### BEGIN gather drop rate group stats
+	################################################################################
+
+	# Gather drop rate groups
+	@DRgroup=@MT;
+	$stmtA = "SELECT group_id from vicidial_drop_rate_groups;";
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArowsDR=$sthA->rows;
+	$dr=0;
+	while ($sthArowsDR > $dr)
+		{
+		@aryA = $sthA->fetchrow_array;
+		$DRgroup[$dr] =		 "$aryA[0]";
+		$dr++;
+		}
+	$sthA->finish();
+
+	$dr=0;
+	while ($sthArowsDR > $dr)
+		{
+		$DRcalls_today=0;
+		$DRanswers_today=0;
+		$DRdrops_today=0;
+		$DRdrops_today_pct=0;
+		$DRdrops_answers_today_pct=0;
+		$stmtA = "SELECT count(*),sum(calls_today),sum(answers_today),sum(drops_today) from vicidial_campaign_stats vcs, vicidial_campaigns vc where vcs.campaign_id=vc.campaign_id and vc.drop_rate_group='$DRgroup[$dr]';";
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+		$sthArows=$sthA->rows;
+		if ($sthArows > 0)
+			{
+			@aryA = $sthA->fetchrow_array;
+			if ($aryA[0] > 0)
+				{
+				$DRcalls_today =	$aryA[1];
+				$DRanswers_today =	$aryA[2];
+				$DRdrops_today =	$aryA[3];
+				}
+			}
+		$sthA->finish();
+		if ($DRdrops_today > 0)
+			{
+			$DRdrops_today_pct = ( ($DRdrops_today / $DRcalls_today) * 100 );
+			$DRdrops_today_pct = sprintf("%.2f", $DRdrops_today_pct);
+			if ($DRanswers_today < 1) {$DRanswers_today = 1;}
+			$DRdrops_answers_today_pct = ( ($DRdrops_today / $DRanswers_today) * 100 );
+			$DRdrops_answers_today_pct = sprintf("%.2f", $DRdrops_answers_today_pct);
+			}
+
+		$stmtA = "UPDATE vicidial_drop_rate_groups SET calls_today='$DRcalls_today',answers_today='$DRanswers_today',drops_today='$DRdrops_today',drops_today_pct='$DRdrops_today_pct',drops_answers_today_pct='$DRdrops_answers_today_pct' where group_id='$DRgroup[$dr]';";
+		$affected_rows = $dbhA->do($stmtA);
+		if ($DBX) {print "$DRgroup[$dr]|$affected_rows|$stmtA|\n";}
+
+		$stmtA = "UPDATE vicidial_campaign_stats vcs, vicidial_campaigns vc SET vcs.drops_answers_today_pct='$DRdrops_answers_today_pct'  where vcs.campaign_id=vc.campaign_id and vc.drop_rate_group='$DRgroup[$dr]';";
+		$affected_rows = $dbhA->do($stmtA);
+		if ($DBX) {print "VCS update: $affected_rows|$stmtA|\n";}
+
+		$dr++;
+		}
+
+	################################################################################
+	#### END gather drop rate group stats
+	################################################################################
+	}
+
 
 sub launch_inbound_gather
 	{
@@ -1377,7 +1470,7 @@ sub calculate_drops_inbound
 
 	$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$iVCScalls_today[$p]',answers_today='$iVCSanswers_today[$p]',drops_today='$iVCSdrops_today[$p]',drops_today_pct='$iVCSdrops_today_pct[$p]',drops_answers_today_pct='$iVCSdrops_answers_today_pct[$p]',hold_sec_stat_one='$answer_sec_pct_rt_stat_one_PCT[$p]',hold_sec_stat_two='$answer_sec_pct_rt_stat_two_PCT[$p]',hold_sec_answer_calls='$hold_sec_answer_calls[$p]',hold_sec_drop_calls='$hold_sec_drop_calls[$p]',hold_sec_queue_calls='$hold_sec_queue_calls[$p]',$VSCupdateSQL where campaign_id='$group_id[$p]';";
 	$affected_rows = $dbhA->do($stmtA);
-	if ($DBX) {print "$group_id[$p]|$stmtA|\n";}
+	if ($DBX) {print "INBOUND $group_id[$p]|$affected_rows|$stmtA|\n";}
 
 	print "$p         IN-GROUP: $group_id[$p]   CALLS: $iVCScalls_today[$p]   ANSWER: $iVCSanswers_today[$p]   DROPS: $iVCSdrops_today[$p]\n";
 	print "               Stat1: $answer_sec_pct_rt_stat_one_PCT[$p]   Stat2: $answer_sec_pct_rt_stat_two_PCT[$p]   Hold: $hold_sec_queue_calls[$p]|$hold_sec_answer_calls[$p]|$hold_sec_drop_calls[$p]\n";

agc_2-X/trunk/bin/AST_flush_DBqueue.pl

@@ -1,6 +1,6 @@
 #!/usr/bin/perl
 #
-# AST_flush_DBqueue.pl    version 2.0.5
+# AST_flush_DBqueue.pl    version 2.2.0
 #
 # DESCRIPTION:
 # - clears out mysql records for this server for the ACQS vicidial_manager table
@@ -8,12 +8,13 @@
 #
 # It is recommended that you run this program on the local Asterisk machine
 #
-# Copyright (C) 2008  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+# Copyright (C) 2009  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
 #
 # CHANGES
 # 60717-1214 - changed to DBI by Marin Blu
 # 60717-1536 - changed to use /etc/astguiclient.conf for configs
 # 60910-0238 - removed park_log query
+# 90628-2358 - Added vicidial_drop_rate_groups optimization
 #
 
 $secX = time();
@@ -221,6 +222,18 @@ else
         if (!$Q) {print " - optimize vicidial_hopper          \n";}
 
 
+        $stmtA = "optimize table vicidial_drop_rate_groups;";
+                if($DB){print STDERR "\n|$stmtA|\n";}
+                if (!$T) {
+					$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+   					$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+   					$sthArows=$sthA->rows;
+					 @aryA = $sthA->fetchrow_array;
+   					 if (!$Q) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
+					$sthA->finish();
+				 }
+        if (!$Q) {print " - optimize vicidial_drop_rate_groups          \n";}
+
 
 
 	$dbhA->disconnect();

agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql

@@ -653,7 +653,8 @@ survey_fourth_status VARCHAR(6) default 'NI',
 survey_fourth_exten VARCHAR(20) default '8300',
 drop_lockout_time VARCHAR(6) default '0',
 quick_transfer_button ENUM('N','IN_GROUP','PRESET_1','PRESET_2') default 'N',
-prepopulate_transfer_preset ENUM('N','PRESET_1','PRESET_2') default 'N'
+prepopulate_transfer_preset ENUM('N','PRESET_1','PRESET_2') default 'N',
+drop_rate_group VARCHAR(20) default 'DISABLED'
 );
 
 CREATE TABLE vicidial_lists (
@@ -1566,6 +1567,16 @@ result_rows SMALLINT(3) UNSIGNED default '0',
 index (event_date)
 );
 
+CREATE TABLE vicidial_drop_rate_groups (
+group_id VARCHAR(20) PRIMARY KEY NOT NULL,
+update_time TIMESTAMP,
+calls_today INT(9) UNSIGNED default '0',
+answers_today INT(9) UNSIGNED default '0',
+drops_today INT(9) UNSIGNED default '0',
+drops_today_pct VARCHAR(6) default '0',
+drops_answers_today_pct VARCHAR(6) default '0'
+);
+
 
 ALTER TABLE vicidial_campaign_server_stats ENGINE=HEAP;
 
@@ -1654,6 +1665,17 @@ INSERT INTO vicidial_override_ids(id_table,active,value) values('phones','0','10
 
 INSERT INTO vicidial_lead_filters(lead_filter_id,lead_filter_name,lead_filter_comments,lead_filter_sql) values('DROP72HOUR','UK 72 hour Drop No Call','Prevents dropped calls from being called within 72 hours of the last attempt',"( ( (status='DROP') and (last_local_call_time < CONCAT(DATE_ADD(CURDATE(), INTERVAL -3 DAY),' ',CURTIME()) ) ) or (status != 'DROP') )");
 
+INSERT INTO vicidial_drop_rate_groups SET group_id='101';
+INSERT INTO vicidial_drop_rate_groups SET group_id='102';
+INSERT INTO vicidial_drop_rate_groups SET group_id='103';
+INSERT INTO vicidial_drop_rate_groups SET group_id='104';
+INSERT INTO vicidial_drop_rate_groups SET group_id='105';
+INSERT INTO vicidial_drop_rate_groups SET group_id='106';
+INSERT INTO vicidial_drop_rate_groups SET group_id='107';
+INSERT INTO vicidial_drop_rate_groups SET group_id='108';
+INSERT INTO vicidial_drop_rate_groups SET group_id='109';
+INSERT INTO vicidial_drop_rate_groups SET group_id='110';
+
 UPDATE system_settings SET qc_last_pull_time=NOW();
 
 CREATE INDEX country_postal_code on vicidial_postal_codes (country_code,postal_code);
@@ -1674,7 +1696,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number);
 CREATE INDEX date_user on vicidial_closer_log (call_date,user);
 CREATE INDEX comment_a on live_inbound_log (comment_a);
 
-UPDATE system_settings SET db_schema_version='1158';
+UPDATE system_settings SET db_schema_version='1159';
 
 GRANT RELOAD ON *.* TO cron@'%';
 GRANT RELOAD ON *.* TO cron@localhost;

agc_2-X/trunk/extras/upgrade_2.2.0.sql

@@ -236,3 +236,28 @@ ALTER TABLE vicidial_campaigns ADD quick_transfer_button ENUM('N','IN_GROUP','PR
 ALTER TABLE vicidial_campaigns ADD prepopulate_transfer_preset ENUM('N','PRESET_1','PRESET_2') default 'N';
 
 UPDATE system_settings SET db_schema_version='1158';
+
+CREATE TABLE vicidial_drop_rate_groups (
+group_id VARCHAR(20) PRIMARY KEY NOT NULL,
+update_time TIMESTAMP,
+calls_today INT(9) UNSIGNED default '0',
+answers_today INT(9) UNSIGNED default '0',
+drops_today INT(9) UNSIGNED default '0',
+drops_today_pct VARCHAR(6) default '0',
+drops_answers_today_pct VARCHAR(6) default '0'
+);
+
+INSERT INTO vicidial_drop_rate_groups SET group_id='101';
+INSERT INTO vicidial_drop_rate_groups SET group_id='102';
+INSERT INTO vicidial_drop_rate_groups SET group_id='103';
+INSERT INTO vicidial_drop_rate_groups SET group_id='104';
+INSERT INTO vicidial_drop_rate_groups SET group_id='105';
+INSERT INTO vicidial_drop_rate_groups SET group_id='106';
+INSERT INTO vicidial_drop_rate_groups SET group_id='107';
+INSERT INTO vicidial_drop_rate_groups SET group_id='108';
+INSERT INTO vicidial_drop_rate_groups SET group_id='109';
+INSERT INTO vicidial_drop_rate_groups SET group_id='110';
+
+ALTER TABLE vicidial_campaigns ADD drop_rate_group VARCHAR(20) default 'DISABLED';
+
+UPDATE system_settings SET db_schema_version='1159';

agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt

@@ -220,6 +220,8 @@ This is a more descriptive name of the TTS entry. This is a short summary of the
 This option allows you to set the TTS entry to active or inactive||
 This is the actual Text To Speech data field that is sent to Cepstral for creation of the audio file to be played to the customer. you can use Speech Synthesis Markup Language -SSML- in this field, for example||
 for a 1 second break. You can also use several variables such as first name, last name and title as ViciDial variables just like you do in a Script: --A--first_name--B--. Here is a list of the available variables: ||
+Multiple Campaign Drop Rate Group||
+This feature allows you to set a campaign as a member of a Campaign Drop Rate Group, or a group of campaigns whose Human Answered calls and Drop calls for all campaigns in the group will be combined into a shared drop percentage, or abandon rate. This allows you to to run multiple campaigns at once and more easily control your drop rate. This is particularly useful in the UK where regulations permit this drop rate calculation method with campaign grouping for the same company even if there are several campaigns that company is running during the same day. To enable this for a campaign, just select a group from the list. There are 10 groups defined in the system by default, you can contact your system administrator to add more. Default is DISABLED||
 
 
 add-file: user_territories.php

agc_2-X/trunk/www/vicidial/admin.php

@@ -1065,6 +1065,8 @@ if (isset($_GET["tts_name"]))						{$tts_name=$_GET["tts_name"];}
 	elseif (isset($_POST["tts_name"]))				{$tts_name=$_POST["tts_name"];}
 if (isset($_GET["tts_text"]))						{$tts_text=$_GET["tts_text"];}
 	elseif (isset($_POST["tts_text"]))				{$tts_text=$_POST["tts_text"];}
+if (isset($_GET["drop_rate_group"]))				{$drop_rate_group=$_GET["drop_rate_group"];}
+	elseif (isset($_POST["drop_rate_group"]))		{$drop_rate_group=$_POST["drop_rate_group"];}
 
 	if (isset($script_id)) {$script_id= strtoupper($script_id);}
 	if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);}
@@ -1499,6 +1501,7 @@ if ($non_latin < 1)
 	$quick_transfer_button = ereg_replace("[^-_0-9a-zA-Z]","",$quick_transfer_button);
 	$prepopulate_transfer_preset = ereg_replace("[^-_0-9a-zA-Z]","",$prepopulate_transfer_preset);
 	$tts_id = ereg_replace("[^-_0-9a-zA-Z]","",$tts_id);
+	$drop_rate_group = ereg_replace("[^-_0-9a-zA-Z]","",$drop_rate_group);
 
 	### ALPHA-NUMERIC and underscore and dash and slash and dot
 	$menu_prompt = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$menu_prompt);
@@ -1857,11 +1860,12 @@ else
 # 90627-0547 - Added no-agent-no-queue options
 # 90627-2333 - Added default transfer button and prepopulate preset options
 # 90628-0924 - Added Text To Speech(TTS) fields
+# 90628-2213 - Added Multi-campaign drop rate groups
 #
 # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
 
-$admin_version = '2.2.0-202';
-$build = '90628-0924';
+$admin_version = '2.2.0-203';
+$build = '90628-2213';
 
 $STARTtime = date("U");
 $SQLdate = date("Y-m-d H:i:s");
@@ -3295,6 +3299,11 @@ if ($SSoutbound_autodial_active > 0)
 	<BR>
 	<B>Queue Priority -</B> This setting is used to define the order in which the calls from this outbound campaign should be answered in relation to the inbound calls if this campaign is in blended mode.
 
+	<BR>
+	<A NAME="vicidial_campaigns-drop_rate_group">
+	<BR>
+	<B>Multiple Campaign Drop Rate Group -</B> This feature allows you to set a campaign as a member of a Campaign Drop Rate Group, or a group of campaigns whose Human Answered calls and Drop calls for all campaigns in the group will be combined into a shared drop percentage, or abandon rate. This allows you to to run multiple campaigns at once and more easily control your drop rate. This is particularly useful in the UK where regulations permit this drop rate calculation method with campaign grouping for the same company even if there are several campaigns that company is running during the same day. To enable this for a campaign, just select a group from the list. There are 10 groups defined in the system by default, you can contact your system administrator to add more. Default is DISABLED.
+
 	<BR>
 	<A NAME="vicidial_campaigns-auto_alt_dial">
 	<BR>
@@ -8014,7 +8023,7 @@ if ($ADD==20)
 			{
 			echo "<br><B>CAMPAIGN COPIED: $campaign_id copied from $source_campaign_id</B>\n";
 
-			$stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset from vicidial_campaigns where campaign_id='$source_campaign_id';";
+			$stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group from vicidial_campaigns where campaign_id='$source_campaign_id';";
 			$rslt=mysql_query($stmt, $link);
 
 			$stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');";
@@ -10497,7 +10506,7 @@ if ($ADD==41)
 				if ( (!ereg("DISABLED",$list_order_mix)) and ($hopper_level < 100) )
 					{$hopper_level='100';}
 
-				$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset' where campaign_id='$campaign_id';";
+				$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group' where campaign_id='$campaign_id';";
 				$rslt=mysql_query($stmtA, $link);
 
 				if ($reset_hopper == 'Y')
@@ -14780,6 +14789,7 @@ if ($ADD==31)
 		$drop_lockout_time = $row[116];
 		$quick_transfer_button = $row[117];
 		$prepopulate_transfer_preset = $row[118];
+		$drop_rate_group = $row[119];
 
 	if (ereg("DISABLED",$list_order_mix))
 		{$DEFlistDISABLE = '';	$DEFstatusDISABLED=0;}
@@ -15246,7 +15256,7 @@ if ($ADD==31)
 				}
 			echo "</select> $NWB#vicidial_campaigns-adaptive_dl_diff_target$NWE</td></tr>\n";
 
-			echo "<tr bgcolor=#BDFFBD><td align=right>Concurrent Transfers: </td><td align=left><select size=1 name=concurrent_transfers><option >AUTO</option><option>1</option><option>2</option><option>3</option><option>4</option><option>5</option><option>6</option><option>7</option><option>8</option><option>9</option><option>10<option SELECTED>$concurrent_transfers</option></select>$NWB#vicidial_campaigns-concurrent_transfers$NWE</td></tr>\n";
+			echo "<tr bgcolor=#BDFFBD><td align=right>Concurrent Transfers: </td><td align=left><select size=1 name=concurrent_transfers><option >AUTO</option><option>1</option><option>2</option><option>3</option><option>4</option><option>5</option><option>6</option><option>7</option><option>8</option><option>9</option><option>10</option><option SELECTED>$concurrent_transfers</option></select>$NWB#vicidial_campaigns-concurrent_transfers$NWE</td></tr>\n";
 
 			echo "<tr bgcolor=#BDFFBD><td align=right>Queue Priority: </td><td align=left><select size=1 name=queue_priority>\n";
 			$n=99;
@@ -15263,6 +15273,49 @@ if ($ADD==31)
 				}
 			echo "</select> $NWB#vicidial_campaigns-queue_priority$NWE</td></tr>\n";
 
+
+
+			echo "<tr bgcolor=#BDFFBD><td align=right>Multiple Campaign Drop Rate Group: </td><td align=left><select size=1 name=drop_rate_group>";
+			##### get list_mix listings for dynamic pulldown
+			$stmt="SELECT group_id from vicidial_drop_rate_groups;";
+			$rslt=mysql_query($stmt, $link);
+			$DRgroups_to_print = mysql_num_rows($rslt);
+			$DRgroups_list="<option value=\"DISABLED\">DISABLED</option>\n";
+
+			$o=0;
+			while ($DRgroups_to_print > $o)
+				{
+				$rowx=mysql_fetch_row($rslt);
+				$DRgroups[$o] = "$rowx[0]";
+				$o++;
+				}
+
+			$o=0;
+			while ($DRgroups_to_print > $o)
+				{
+				$DRcampaigns='';
+				$stmt="SELECT campaign_id from vicidial_campaigns where drop_rate_group='$DRgroups[$o]';";
+				$rslt=mysql_query($stmt, $link);
+				$DRcampaigns_to_print = mysql_num_rows($rslt);
+				$p=0;
+				while ($DRcampaigns_to_print > $p)
+					{
+					$rowx=mysql_fetch_row($rslt);
+					$DRcampaigns .= "$rowx[0] ";
+					$p++;
+					}
+				if (strlen($DRcampaigns)<2)
+					{$DRcampaigns='-EMPTY- ';}
+				while(strlen($DRcampaigns) > 45) {$DRcampaigns = substr("$DRcampaigns", 0, -1);}
+				if(strlen($DRcampaigns) > 42) {$DRcampaigns = "$DRcampaigns...";}
+
+				$DRgroups_list .= "<option value=\"$DRgroups[$o]\">$DRgroups[$o] ( $DRcampaigns)</option>\n";
+				$o++;
+				}
+			echo "$DRgroups_list<option SELECTED>$drop_rate_group</option></select>$NWB#vicidial_campaigns-drop_rate_group$NWE</td></tr>\n";
+
+
+
 			echo "<tr bgcolor=#B6D3FC><td align=right>Auto Alt-Number Dialing: </td><td align=left><select size=1 name=auto_alt_dial><option >NONE</option><option>ALT_ONLY</option><option>ADDR3_ONLY</option><option>ALT_AND_ADDR3</option><option>ALT_AND_EXTENDED</option><option>ALT_AND_ADDR3_AND_EXTENDED</option><option>EXTENDED_ONLY</option><option SELECTED>$auto_alt_dial</option></select>$NWB#vicidial_campaigns-auto_alt_dial$NWE</td></tr>\n";
 			}