diff --git a/agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php b/agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php
index fd839cd0..d2871f2c 100644
--- a/agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php
+++ b/agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php
@@ -67,6 +67,7 @@
 # 210525-1715 - Fixed help display, modification for more call details
 # 210821-1521 - Added AHT to CUSTOM INDICATOR section
 # 210923-2248 - Added OCR, SL-1 & SL-2 stats to CUSTOM INDICATOR section
+# 211022-0735 - Added IR_SLA_all_statuses options.php setting
 #
 
 $startMS = microtime();
@@ -74,6 +75,15 @@ $startMS = microtime();
 require("dbconnect_mysqli.php");
 require("functions.php");
 
+# Inbound reports, use all statuses for SLA calculation
+$IR_SLA_all_statuses=0;
+# if options file exists, use the override values for the above variables
+#   see the options-example.php file for more information
+if (file_exists('options.php'))
+	{
+	require_once('options.php');
+	}
+
 $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
 $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
 $PHP_SELF=$_SERVER['PHP_SELF'];
@@ -1066,12 +1076,33 @@ if (strlen($group_SQL)>3)
 		if ($DB) {$MAIN.="$stmt\n";}
 		$row=mysqli_fetch_row($rslt);
 		$answer_sec_pct_rt_stat_one = $row[0];
+		$all_sec_pct_rt_stat_one = $row[0];
 
 		$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
 		$rslt=mysql_to_mysqli($stmt, $link);
 		if ($DB) {$MAIN.="$stmt\n";}
 		$row=mysqli_fetch_row($rslt);
 		$answer_sec_pct_rt_stat_two = $row[0];
+		$all_sec_pct_rt_stat_two = $row[0];
+
+		$SL_numerator = 'Answered';
+
+		if ($IR_SLA_all_statuses > 0)
+			{
+			$SL_numerator = 'All';
+
+			$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
+			$rslt=mysql_to_mysqli($stmt, $link);
+			if ($DB) {$MAIN.="$stmt\n";}
+			$row=mysqli_fetch_row($rslt);
+			$all_sec_pct_rt_stat_one = $row[0];
+
+			$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
+			$rslt=mysql_to_mysqli($stmt, $link);
+			if ($DB) {$MAIN.="$stmt\n";}
+			$row=mysqli_fetch_row($rslt);
+			$all_sec_pct_rt_stat_two = $row[0];
+			}
 
 		$PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100);
 		$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
@@ -1080,9 +1111,9 @@ if (strlen($group_SQL)>3)
 		$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
 		#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
 
-		$PCTallcall_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $TOTALcalls) * 100);
+		$PCTallcall_sec_pct_rt_stat_one = (MathZDC($all_sec_pct_rt_stat_one, $TOTALcalls) * 100);
 		$PCTallcall_sec_pct_rt_stat_one = round($PCTallcall_sec_pct_rt_stat_one, 0);
-		$PCTallcall_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $TOTALcalls) * 100);
+		$PCTallcall_sec_pct_rt_stat_two = (MathZDC($all_sec_pct_rt_stat_two, $TOTALcalls) * 100);
 		$PCTallcall_sec_pct_rt_stat_two = round($PCTallcall_sec_pct_rt_stat_two, 0);
 
 		$stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';";
@@ -1152,13 +1183,13 @@ if ($DID!='Y')
 	{
 	$MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_one)." $PCTanswer_sec_pct_rt_stat_one%\n";
 	$MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_two)." $PCTanswer_sec_pct_rt_stat_two%\n";
-	$MAIN.="SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTallcall_sec_pct_rt_stat_one%\n";
-	$MAIN.="SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTallcall_sec_pct_rt_stat_two%\n";
+	$MAIN.="SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_one%\n";
+	$MAIN.="SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_two%\n";
 
 	$CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n";
 	$CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n";
-	$CSV_text1.="\"SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n";
-	$CSV_text1.="\"SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n";
+	$CSV_text1.="\"SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n";
+	$CSV_text1.="\"SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n";
 	}
 
 
diff --git a/agc_2-X/trunk/www/vicidial/AST_CLOSERstats_v2.php b/agc_2-X/trunk/www/vicidial/AST_CLOSERstats_v2.php
index 1e595791..3762ba97 100644
--- a/agc_2-X/trunk/www/vicidial/AST_CLOSERstats_v2.php
+++ b/agc_2-X/trunk/www/vicidial/AST_CLOSERstats_v2.php
@@ -71,6 +71,7 @@
 # 210821-1520 - Added AHT to CUSTOM INDICATOR section
 # 210914-1020 - Fixed bug for default start/end times on call times when all days have custom s/e time
 # 210923-2247 - Added OCR, SL-1 & SL-2 stats to CUSTOM INDICATOR section
+# 211022-0734 - Added IR_SLA_all_statuses options.php setting
 #
 
 $startMS = microtime();
@@ -78,6 +79,15 @@ $startMS = microtime();
 require("dbconnect_mysqli.php");
 require("functions.php");
 
+# Inbound reports, use all statuses for SLA calculation
+$IR_SLA_all_statuses=0;
+# if options file exists, use the override values for the above variables
+#   see the options-example.php file for more information
+if (file_exists('options.php'))
+	{
+	require_once('options.php');
+	}
+
 $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
 $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
 $PHP_SELF=$_SERVER['PHP_SELF'];
@@ -1343,12 +1353,33 @@ if (strlen($group_SQL)>3)
 		if ($DB) {$MAIN.="$stmt\n";}
 		$row=mysqli_fetch_row($rslt);
 		$answer_sec_pct_rt_stat_one = $row[0];
+		$all_sec_pct_rt_stat_one = $row[0];
 
 		$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
 		$rslt=mysql_to_mysqli($stmt, $link);
 		if ($DB) {$MAIN.="$stmt\n";}
 		$row=mysqli_fetch_row($rslt);
 		$answer_sec_pct_rt_stat_two = $row[0];
+		$all_sec_pct_rt_stat_two = $row[0];
+
+		$SL_numerator = 'Answered';
+
+		if ($IR_SLA_all_statuses > 0)
+			{
+			$SL_numerator = 'All';
+
+			$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
+			$rslt=mysql_to_mysqli($stmt, $link);
+			if ($DB) {$MAIN.="$stmt\n";}
+			$row=mysqli_fetch_row($rslt);
+			$all_sec_pct_rt_stat_one = $row[0];
+
+			$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
+			$rslt=mysql_to_mysqli($stmt, $link);
+			if ($DB) {$MAIN.="$stmt\n";}
+			$row=mysqli_fetch_row($rslt);
+			$all_sec_pct_rt_stat_two = $row[0];
+			}
 
 		$PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100);
 		$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
@@ -1357,9 +1388,9 @@ if (strlen($group_SQL)>3)
 		$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
 		#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
 
-		$PCTallcall_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $TOTALcalls) * 100);
+		$PCTallcall_sec_pct_rt_stat_one = (MathZDC($all_sec_pct_rt_stat_one, $TOTALcalls) * 100);
 		$PCTallcall_sec_pct_rt_stat_one = round($PCTallcall_sec_pct_rt_stat_one, 0);
-		$PCTallcall_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $TOTALcalls) * 100);
+		$PCTallcall_sec_pct_rt_stat_two = (MathZDC($all_sec_pct_rt_stat_two, $TOTALcalls) * 100);
 		$PCTallcall_sec_pct_rt_stat_two = round($PCTallcall_sec_pct_rt_stat_two, 0);
 
 		$stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';";
@@ -1445,13 +1476,13 @@ if ($DID!='Y')
 	{
 	$MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTanswer_sec_pct_rt_stat_one%\n";
 	$MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTanswer_sec_pct_rt_stat_two%\n";
-	$MAIN.="SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTallcall_sec_pct_rt_stat_one%\n";
-	$MAIN.="SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTallcall_sec_pct_rt_stat_two%\n";
+	$MAIN.="SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_one%\n";
+	$MAIN.="SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_two%\n";
 
 	$CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n";
 	$CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n";
-	$CSV_text1.="\"SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n";
-	$CSV_text1.="\"SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n";
+	$CSV_text1.="\"SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n";
+	$CSV_text1.="\"SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n";
 	}
 
 
diff --git a/agc_2-X/trunk/www/vicidial/options-example.php b/agc_2-X/trunk/www/vicidial/options-example.php
index bcba811d..b4076ff2 100644
--- a/agc_2-X/trunk/www/vicidial/options-example.php
+++ b/agc_2-X/trunk/www/vicidial/options-example.php
@@ -32,6 +32,7 @@
 # 210314-2101 - Added RS_DIDdesc option
 # 210618-0937 - Added CORS support
 # 210625-1425 - Added RS_BargeSwap option for blind monitoring
+# 211022-0733 - Added IR_SLA_all_statuses option for Inbound Reports
 #
 
 # used by the realtime_report.php script
@@ -131,6 +132,9 @@ $enable_status_mismatch_leadloader_option=0;
 # call report export ALTERNATE_2 header
 $call_export_report_ALTERNATE_2_header="address3\tfirst_name\tlast_name\tphone_number\tstatus_name\tstatus_date\r\n";
 
+# Inbound reports, use all statuses for SLA calculation
+$IR_SLA_all_statuses=0;
+
 
 # CORS settings: (to enable, customize the variables below, and uncomment the "require_once('adminCORS.php');" line at the bottom)
 # (NOTE: The first 3 variables must be set for these features to be active)