Added ALT option for start_call_url fields
git-svn-id: svn://192.168.202.10@3835 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -861,6 +861,9 @@ OTHER CHANGES:
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245. Added "Call Log View Days" campaign setting, to allow restrictions to the
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number of days an agent can go back to look at their call logs.
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246. Added ALT option for "Start Call URL" to allow for multiple URLs to be
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requested at the agent-start of a call.
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@@ -57,8 +57,11 @@
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# 230523-0825 - Added User inbound_credits feature
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# 240219-1518 - Added daily_limit inbound option
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# 240420-2246 - Added ConfBridge code
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# 240516-2149 - Allow for ALT start_call_url, added --version flag
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#
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$build = '240516-2149';
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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@@ -72,6 +75,7 @@ if (length($ARGV[0])>1)
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{
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print "allowed run time options:\n";
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print " [--help] = this screen\n";
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print " [--version] = show script build version\n";
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print " [--test] = test\n";
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print " [--debug] = verbose debug messages\n";
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print " [--debugX] = extra verbose debug messages\n";
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@@ -79,6 +83,11 @@ if (length($ARGV[0])>1)
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print "\n";
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exit;
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}
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if ($args =~ /--version/i)
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{
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print "script build: $build \n";
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exit;
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}
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else
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{
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if ($args =~ /--delay=/i)
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@@ -580,7 +589,7 @@ while($one_day_interval > 0)
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### This is where the call to the start_call_url launch goes
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if (length($start_call_url) > 5)
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if ( (length($start_call_url) > 5) || ($start_call_url =~ /^ALT$/) )
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{
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$launch = $PATHhome . "/AST_send_URL.pl";
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$launch .= " --SYSLOG" if ($SYSLOG);
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+284
-143
@@ -8,7 +8,7 @@
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# This script is also used for the Add-Lead-URL feature in In-groups and for
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# QM socket-send as well as from call menus using a settings container.
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#
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# Copyright (C) 2023 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 100622-0929 - First Build
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@@ -32,8 +32,11 @@
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# 230204-2145 - Added ability to use ALT na_call_url entries, added status input
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# 230531-1139 - Added option to send any URL as POST if "POST" is at the end of the $function var
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# 230605-0836 - Added SC_CALL_URL option to add post headers
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# 230516-2150 - Added ALT start_call_url code and --version flag
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#
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$build = '230516-2150';
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$|++;
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use Getopt::Long;
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@@ -51,7 +54,7 @@ if ($sec < 10) {$sec = "0$sec";}
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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### Initialize run-time variables ###
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my ($CLOhelp, $SYSLOG,$DB, $DBX);
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my ($CLOhelp, $CLOversion, $SYSLOG,$DB, $DBX);
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my ($campaign, $lead_id, $phone_number, $call_type, $user, $uniqueid, $alt_dial, $call_id, $status, $function, $container);
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my $FULL_LOG = 1;
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$url_function = 'other';
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@@ -61,6 +64,7 @@ $post_headers='';
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### begin parsing run-time options ###
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if (scalar @ARGV) {
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GetOptions('help!' => \$CLOhelp,
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'version!' => \$CLOversion,
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'SYSLOG!' => \$SYSLOG,
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'campaign=s' => \$campaign,
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'lead_id=s' => \$lead_id,
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@@ -104,6 +108,7 @@ if (scalar @ARGV) {
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{
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print "allowed run time options:\n";
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print " [--help] = this help screen\n";
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print " [--version] = show build of this script\n";
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print " [--SYSLOG] = whether to log actions or not\n";
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print "required flags:\n";
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print " [--campaign] = campaign ID or In-group ID of the call\n";
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@@ -128,6 +133,12 @@ if (scalar @ARGV) {
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print "You may prefix an option with 'no' to disable it.\n";
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print " ie. --noSYSLOG or --noFULLLOG\n";
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exit 0;
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}
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if ($CLOversion)
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{
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print "script build: $build \n";
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exit 0;
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}
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}
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@@ -1206,7 +1217,7 @@ if (length($lead_id) > 0)
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}
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else
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{
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##### BEGIN Call URL function #####
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##### BEGIN Start Call URL function #####
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$stmtA = "SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner,phone_code FROM vicidial_list where lead_id='$lead_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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@@ -1246,158 +1257,288 @@ if (length($lead_id) > 0)
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}
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$sthA->finish();
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if ($start_call_url =~ /--A--user_custom_|--A--full_name--B--/)
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### BEGIN section if start_call_url is set to ALT ###
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if ($start_call_url =~ /^ALT$/)
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{
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$stmtA = "SELECT custom_one,custom_two,custom_three,custom_four,custom_five,user_group,full_name from vicidial_users where user='$user';";
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$stmtA="SELECT url_rank,url_statuses,url_address,url_lists from vicidial_url_multi where campaign_id='$alt_id' and entry_type='$alt_type' and url_type='start' and active='Y' order by url_rank limit 1000;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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$scALTsthArows=$sthA->rows;
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$scALT=0;
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while ($scALTsthArows > $scALT)
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{
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@aryA = $sthA->fetchrow_array;
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$VAR_user_custom_one = $aryA[0];
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$VAR_user_custom_two = $aryA[1];
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$VAR_user_custom_three = $aryA[2];
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$VAR_user_custom_four = $aryA[3];
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$VAR_user_custom_five = $aryA[4];
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$VAR_user_group = $aryA[5];
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$VAR_full_name = $aryA[6];
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}
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}
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if ($start_call_url =~ /--A--did_/)
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{
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$stmtA = "SELECT did_id,extension FROM vicidial_did_log where uniqueid='$uniqueid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAR_did_id = $aryA[0];
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$VAR_did_extension = $aryA[1];
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}
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$sthA->finish();
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$stmtA = "SELECT did_pattern,did_description FROM vicidial_inbound_dids where did_id='$VAR_did_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAR_did_pattern = $aryA[0];
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$VAR_did_description = $aryA[1];
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}
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$sthA->finish();
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}
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if ($start_call_url =~ /--A--closecallid--B--/)
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{
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$stmtA = "SELECT closecallid FROM vicidial_closer_log where uniqueid='$uniqueid' order by closecallid limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAR_closecallid = $aryA[0];
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}
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$sthA->finish();
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}
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if ( (length($VAR_list_id) > 1) && ( ( (length($list_name) < 1) && ($start_call_url =~ /--A--list_name--B--/) ) || ( (length($list_description) < 1) && ($start_call_url =~ /--A--list_description--B--/) ) ) )
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{
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$stmtH = "SELECT list_name,list_description FROM vicidial_lists where list_id='$VAR_list_id';";
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$sthA = $dbhA->prepare($stmtH) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtH ", $dbhA->errstr;
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$list_name_ct=$sthA->rows;
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if ($list_name_ct > 0)
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{
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@aryA = $sthA->fetchrow_array;
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if (length($aryA[0])>0)
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$scALT_url_rank[$scALT] = $aryA[0];
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$scALT_url_statuses[$scALT] = " $aryA[1] ";
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$scALT_url_address[$scALT] = $aryA[2];
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$scALT_url_lists[$scALT] = $aryA[3];
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$scALT_url_failed[$scALT] = 0;
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if ( ($scALT_url_lists[$scALT] > 2) && ($scALT_url_lists[$scALT] !~ / $list_id /i) )
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{
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$list_name = $aryA[0];
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}
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if (length($aryA[1])>0)
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{
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$list_description = $aryA[1];
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if ($DBX) {print " Start Call URL entry $scALT failed list qualifier: |$list_id|$scALT_url_lists[$scALT]|\n";}
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$scALT_url_failed[$scALT]++;
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}
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$scALT++;
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}
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$sthA->finish();
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}
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$start_call_url =~ s/^VAR//gi;
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$start_call_url =~ s/--A--lead_id--B--/$VAR_lead_id/gi;
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$start_call_url =~ s/--A--entry_date--B--/$VAR_entry_date/gi;
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$start_call_url =~ s/--A--modify_date--B--/$VAR_modify_date/gi;
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$start_call_url =~ s/--A--status--B--/$VAR_status/gi;
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$start_call_url =~ s/--A--user--B--/$VAR_user/gi;
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$start_call_url =~ s/--A--vendor_id--B--/$VAR_vendor_lead_code/gi;
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$start_call_url =~ s/--A--vendor_lead_code--B--/$VAR_vendor_lead_code/gi;
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$start_call_url =~ s/--A--source_id--B--/$VAR_source_id/gi;
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$start_call_url =~ s/--A--list_id--B--/$VAR_list_id/gi;
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$start_call_url =~ s/--A--list_name--B--/$list_name/gi;
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$start_call_url =~ s/--A--list_description--B--/$list_description/gi;
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$start_call_url =~ s/--A--phone_code--B--/$VAR_phone_code/gi;
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$start_call_url =~ s/--A--phone_number--B--/$VAR_phone_number/gi;
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$start_call_url =~ s/--A--title--B--/$VAR_title/gi;
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$start_call_url =~ s/--A--first_name--B--/$VAR_first_name/gi;
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$start_call_url =~ s/--A--middle_initial--B--/$VAR_middle_initial/gi;
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$start_call_url =~ s/--A--last_name--B--/$VAR_last_name/gi;
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$start_call_url =~ s/--A--address1--B--/$VAR_address1/gi;
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$start_call_url =~ s/--A--address2--B--/$VAR_address2/gi;
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$start_call_url =~ s/--A--address3--B--/$VAR_address3/gi;
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$start_call_url =~ s/--A--city--B--/$VAR_city/gi;
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$start_call_url =~ s/--A--state--B--/$VAR_state/gi;
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$start_call_url =~ s/--A--province--B--/$VAR_province/gi;
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$start_call_url =~ s/--A--postal_code--B--/$VAR_postal_code/gi;
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$start_call_url =~ s/--A--country_code--B--/$VAR_country_code/gi;
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$start_call_url =~ s/--A--gender--B--/$VAR_gender/gi;
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$start_call_url =~ s/--A--date_of_birth--B--/$VAR_date_of_birth/gi;
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$start_call_url =~ s/--A--alt_phone--B--/$VAR_alt_phone/gi;
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$start_call_url =~ s/--A--email--B--/$VAR_email/gi;
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$start_call_url =~ s/--A--security_phrase--B--/$VAR_security_phrase/gi;
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$start_call_url =~ s/--A--comments--B--/$VAR_comments/gi;
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$start_call_url =~ s/--A--called_count--B--/$VAR_called_count/gi;
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$start_call_url =~ s/--A--last_local_call_time--B--/$VAR_last_local_call_time/gi;
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$start_call_url =~ s/--A--rank--B--/$VAR_rank/gi;
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$start_call_url =~ s/--A--owner--B--/$VAR_owner/gi;
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$start_call_url =~ s/--A--dialed_number--B--/$VAR_phone_number/gi;
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$start_call_url =~ s/--A--dialed_label--B--/$VAR_alt_dial/gi;
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$start_call_url =~ s/--A--user_custom_one--B--/$VAR_user_custom_one/gi;
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$start_call_url =~ s/--A--user_custom_two--B--/$VAR_user_custom_two/gi;
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$start_call_url =~ s/--A--user_custom_three--B--/$VAR_user_custom_three/gi;
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$start_call_url =~ s/--A--user_custom_four--B--/$VAR_user_custom_four/gi;
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$start_call_url =~ s/--A--user_custom_five--B--/$VAR_user_custom_five/gi;
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$start_call_url =~ s/--A--full_name--B--/$VAR_full_name/gi;
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$start_call_url =~ s/--A--launch_user--B--/$user/gi;
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$start_call_url =~ s/--A--did_id--B--/$VAR_did_id/gi;
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$start_call_url =~ s/--A--did_extension--B--/$VAR_did_extension/gi;
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$start_call_url =~ s/--A--did_pattern--B--/$VAR_did_pattern/gi;
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$start_call_url =~ s/--A--did_description--B--/$VAR_did_description/gi;
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$start_call_url =~ s/--A--closecallid--B--/$VAR_closecallid/gi;
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$start_call_url =~ s/--A--uniqueid--B--/$VAR_uniqueid/gi;
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$start_call_url =~ s/--A--call_id--B--/$VAR_call_id/gi;
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$start_call_url =~ s/--A--user_group--B--/$VAR_user_group/gi;
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$start_call_url =~ s/--A--campaign--B--/$VAR_campaign_id/gi;
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$start_call_url =~ s/--A--campaign_id--B--/$VAR_campaign_id/gi;
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$start_call_url =~ s/--A--group--B--/$VAR_campaign_id/gi;
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$start_call_url =~ s/--A--function--B--/$function/gi;
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$start_call_url =~ s/--A--SQLdate--B--/$now_date/gi;
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$start_call_url =~ s/ /+/gi;
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$start_call_url =~ s/&/\\&/gi;
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$parse_url = $start_call_url;
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if ($function =~ /REMOTE_AGENT_START_CALL_URL/)
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else
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{
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$url_function = 'start_ra';
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$stmtA="UPDATE vicidial_log_extended set start_url_processed='Y' where uniqueid='$uniqueid';";
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$affected_rows = $dbhA->do($stmtA);
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$scALT_url_rank[0] = 1;
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$scALT_url_statuses[0] = '---ALL---';
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$scALT_url_address[0] = $start_call_url;
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$scALT_url_lists[0] = '';
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$scALT_url_failed[0] = 0;
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$scALTsthArows=1;
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$scALT++;
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}
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### END section if start_call_url is set to ALT ###
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if ($DBX) {print "DEBUG: NCU - $scALT|$alt_type|$alt_id|$start_call_url|\n";}
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$scALT=0;
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while ($scALTsthArows > $scALT)
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{
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if (length($scALT_url_address[$scALT]) > 5)
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{
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if ($scALT_url_address[$scALT] =~ /--A--user_custom_|--A--full_name--B--/)
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{
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$stmtA = "SELECT custom_one,custom_two,custom_three,custom_four,custom_five,user_group,full_name from vicidial_users where user='$user';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAR_user_custom_one = $aryA[0];
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$VAR_user_custom_two = $aryA[1];
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$VAR_user_custom_three = $aryA[2];
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$VAR_user_custom_four = $aryA[3];
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$VAR_user_custom_five = $aryA[4];
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$VAR_user_group = $aryA[5];
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$VAR_full_name = $aryA[6];
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}
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}
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if ($scALT_url_address[$scALT] =~ /--A--did_/)
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{
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$stmtA = "SELECT did_id,extension FROM vicidial_did_log where uniqueid='$uniqueid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAR_did_id = $aryA[0];
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$VAR_did_extension = $aryA[1];
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}
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$sthA->finish();
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$stmtA = "SELECT did_pattern,did_description FROM vicidial_inbound_dids where did_id='$VAR_did_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$VAR_did_pattern = $aryA[0];
|
||||
$VAR_did_description = $aryA[1];
|
||||
}
|
||||
$sthA->finish();
|
||||
}
|
||||
|
||||
if ($scALT_url_address[$scALT] =~ /--A--closecallid--B--/)
|
||||
{
|
||||
$stmtA = "SELECT closecallid FROM vicidial_closer_log where uniqueid='$uniqueid' order by closecallid limit 1;";
|
||||
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$VAR_closecallid = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
}
|
||||
|
||||
if ( (length($VAR_list_id) > 1) && ( ( (length($list_name) < 1) && ($scALT_url_address[$scALT] =~ /--A--list_name--B--/) ) || ( (length($list_description) < 1) && ($scALT_url_address[$scALT] =~ /--A--list_description--B--/) ) ) )
|
||||
{
|
||||
$stmtH = "SELECT list_name,list_description FROM vicidial_lists where list_id='$VAR_list_id';";
|
||||
$sthA = $dbhA->prepare($stmtH) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtH ", $dbhA->errstr;
|
||||
$list_name_ct=$sthA->rows;
|
||||
if ($list_name_ct > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
if (length($aryA[0])>0)
|
||||
{
|
||||
$list_name = $aryA[0];
|
||||
}
|
||||
if (length($aryA[1])>0)
|
||||
{
|
||||
$list_description = $aryA[1];
|
||||
}
|
||||
}
|
||||
$sthA->finish();
|
||||
}
|
||||
|
||||
$scALT_url_address[$scALT] =~ s/^VAR//gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--lead_id--B--/$VAR_lead_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--entry_date--B--/$VAR_entry_date/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--modify_date--B--/$VAR_modify_date/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--status--B--/$VAR_status/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user--B--/$VAR_user/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--vendor_id--B--/$VAR_vendor_lead_code/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--vendor_lead_code--B--/$VAR_vendor_lead_code/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--source_id--B--/$VAR_source_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--list_id--B--/$VAR_list_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--list_name--B--/$list_name/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--list_description--B--/$list_description/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--phone_code--B--/$VAR_phone_code/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--phone_number--B--/$VAR_phone_number/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--title--B--/$VAR_title/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--first_name--B--/$VAR_first_name/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--middle_initial--B--/$VAR_middle_initial/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--last_name--B--/$VAR_last_name/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--address1--B--/$VAR_address1/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--address2--B--/$VAR_address2/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--address3--B--/$VAR_address3/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--city--B--/$VAR_city/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--state--B--/$VAR_state/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--province--B--/$VAR_province/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--postal_code--B--/$VAR_postal_code/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--country_code--B--/$VAR_country_code/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--gender--B--/$VAR_gender/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--date_of_birth--B--/$VAR_date_of_birth/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--alt_phone--B--/$VAR_alt_phone/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--email--B--/$VAR_email/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--security_phrase--B--/$VAR_security_phrase/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--comments--B--/$VAR_comments/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--called_count--B--/$VAR_called_count/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--last_local_call_time--B--/$VAR_last_local_call_time/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--rank--B--/$VAR_rank/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--owner--B--/$VAR_owner/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--dialed_number--B--/$VAR_phone_number/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--dialed_label--B--/$VAR_alt_dial/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user_custom_one--B--/$VAR_user_custom_one/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user_custom_two--B--/$VAR_user_custom_two/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user_custom_three--B--/$VAR_user_custom_three/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user_custom_four--B--/$VAR_user_custom_four/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user_custom_five--B--/$VAR_user_custom_five/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--full_name--B--/$VAR_full_name/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--launch_user--B--/$user/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--did_id--B--/$VAR_did_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--did_extension--B--/$VAR_did_extension/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--did_pattern--B--/$VAR_did_pattern/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--did_description--B--/$VAR_did_description/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--closecallid--B--/$VAR_closecallid/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--uniqueid--B--/$VAR_uniqueid/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--call_id--B--/$VAR_call_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--user_group--B--/$VAR_user_group/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--campaign--B--/$VAR_campaign_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--campaign_id--B--/$VAR_campaign_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--group--B--/$VAR_campaign_id/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--function--B--/$function/gi;
|
||||
$scALT_url_address[$scALT] =~ s/--A--SQLdate--B--/$now_date/gi;
|
||||
$scALT_url_address[$scALT] =~ s/ /+/gi;
|
||||
$scALT_url_address[$scALT] =~ s/&/\\&/gi;
|
||||
$parse_url = $scALT_url_address[$scALT];
|
||||
|
||||
if ($function =~ /REMOTE_AGENT_START_CALL_URL/)
|
||||
{
|
||||
$url_function = 'start_ra';
|
||||
|
||||
$stmtA="UPDATE vicidial_log_extended set start_url_processed='Y' where uniqueid='$uniqueid';";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
}
|
||||
|
||||
### insert a new url log entry
|
||||
$SQL_log = "$parse_url";
|
||||
$SQL_log =~ s/;|\||\\//gi;
|
||||
$stmtA = "INSERT INTO vicidial_url_log SET uniqueid='$uniqueid',url_date='$now_date',url_type='$url_function',url='$SQL_log',url_response='';";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
||||
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
||||
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
||||
$sthArows=$sthA->rows;
|
||||
if ($sthArows > 0)
|
||||
{
|
||||
@aryA = $sthA->fetchrow_array;
|
||||
$url_id = $aryA[0];
|
||||
}
|
||||
$sthA->finish();
|
||||
|
||||
$url = $parse_url;
|
||||
$url =~ s/'/\\'/gi;
|
||||
$url =~ s/"/\\"/gi;
|
||||
|
||||
my $secW = time();
|
||||
|
||||
# disconnect from the database to free up the DB connection
|
||||
$dbhA->disconnect();
|
||||
|
||||
# request the web URL
|
||||
`$wgetbin --no-check-certificate --output-document=/tmp/ASUBtmpD$US$url_id$US$secX --output-file=/tmp/ASUBtmpF$US$url_id$US$secX $url `;
|
||||
|
||||
# reconnect to the database to log response and response time
|
||||
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
|
||||
or die "Couldn't connect to database: " . DBI->errstr;
|
||||
|
||||
$event_string="$function|$wgetbin --no-check-certificate --output-document=/tmp/ASUBtmpD$US$url_id$US$secX --output-file=/tmp/ASUBtmpF$US$url_id$US$secX $url|";
|
||||
&event_logger;
|
||||
|
||||
my $secY = time();
|
||||
my $response_sec = ($secY - $secW);
|
||||
|
||||
open(Wdoc, "/tmp/ASUBtmpD$US$url_id$US$secX") || die "can't open /tmp/ASUBtmpD$US$url_id$US$secX: $!\n";
|
||||
@Wdoc = <Wdoc>;
|
||||
close(Wdoc);
|
||||
$i=0;
|
||||
$Wdocline_cat='';
|
||||
foreach(@Wdoc)
|
||||
{
|
||||
$Wdocline = $Wdoc[$i];
|
||||
$Wdocline =~ s/\n|\r/!/gi;
|
||||
$Wdocline =~ s/ |\t|\'|\`//gi;
|
||||
$Wdocline_cat .= "$Wdocline";
|
||||
$i++;
|
||||
}
|
||||
if (length($Wdocline_cat)<1)
|
||||
{$Wdocline_cat='<RESPONSE EMPTY>';}
|
||||
|
||||
open(Wfile, "/tmp/ASUBtmpF$US$url_id$US$secX") || die "can't open /tmp/ASUBtmpF$US$url_id$US$secX: $!\n";
|
||||
@Wfile = <Wfile>;
|
||||
close(Wfile);
|
||||
$i=0;
|
||||
$Wfileline_cat='';
|
||||
foreach(@Wfile)
|
||||
{
|
||||
$Wfileline = $Wfile[$i];
|
||||
$Wfileline =~ s/\n|\r/!/gi;
|
||||
$Wfileline =~ s/ |\t|\'|\`//gi;
|
||||
$Wfileline_cat .= "$Wfileline";
|
||||
$i++;
|
||||
}
|
||||
if (length($Wfileline_cat)<1)
|
||||
{$Wfileline_cat='<HEADER EMPTY>';}
|
||||
|
||||
|
||||
### update url log entry
|
||||
$stmtA = "UPDATE vicidial_url_log SET url_response='$Wdocline_cat|$Wfileline_cat',response_sec='$response_sec' where url_log_id='$url_id';";
|
||||
$affected_rows = $dbhA->do($stmtA);
|
||||
if ($DB) {print "$affected_rows|$stmtA\n";}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($DB) {print "Not runnning Start Call URL entry $scALT, it failed qualifiers\n";}
|
||||
}
|
||||
##### END Call URL function #####
|
||||
$scALT++;
|
||||
}
|
||||
|
||||
##### END Call URL function #####
|
||||
my $secZ = time();
|
||||
my $script_time = ($secZ - $secX);
|
||||
if ($DB) {print "DONE execute time: $script_time seconds\n";}
|
||||
|
||||
exit 0;
|
||||
}
|
||||
|
||||
### insert a new url log entry
|
||||
|
||||
+1424
-1208
File diff suppressed because it is too large
Load Diff
@@ -6148,12 +6148,13 @@ if ($SSscript_remove_js > 0)
|
||||
# 240415-1858 - Added script_tab_height campaign option
|
||||
# 240418-0836 - Added link to Agent Time-Off Interface in Admin Utilities page
|
||||
# 240419-1817 - Added call_log_days campaign option
|
||||
# 240516-1720 - Added ALT option for start_call_url fields
|
||||
#
|
||||
|
||||
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
|
||||
|
||||
$admin_version = '2.14-916a';
|
||||
$build = '240419-1817';
|
||||
$admin_version = '2.14-917a';
|
||||
$build = '240516-1720';
|
||||
|
||||
$STARTtime = date("U");
|
||||
$SQLdate = date("Y-m-d H:i:s");
|
||||
@@ -26746,7 +26747,7 @@ if ($ADD==31)
|
||||
else {$camp_accid_color=$campaigns_color;}
|
||||
echo "<font size=2 color=$subcamp_font face=\"ARIAL,HELVETICA\"> <B>$campaign_id</B>: </font><BR>";
|
||||
echo "<TABLE WIDTH=930 CELLPADDING=2 CELLSPACING=0><TR BGCOLOR=\"$campaigns_color\">\n";
|
||||
echo "<TD ALIGN=CENTER> <a href=\"$PHP_SELF?ADD=34&campaign_id=$campaign_id\" STYLE=\"text-decoration:none;\"><font class=\"sub_sub_head_links\">"._QXZ("Basic")."</font></a></TD>";
|
||||
echo "<TD ALIGN=CENTER><font size=0> <a href=\"$PHP_SELF?ADD=34&campaign_id=$campaign_id\" STYLE=\"text-decoration:none;\"><font class=\"sub_sub_head_links\">"._QXZ("Basic")."</font></a></TD>";
|
||||
echo "<TD ALIGN=CENTER BGCOLOR=\"$camp_detail_color\"> <a href=\"$PHP_SELF?ADD=31&campaign_id=$campaign_id\" STYLE=\"text-decoration:none;\"><font class=\"sub_sub_head_links\">"._QXZ("Detail")." </font></a> </TD>";
|
||||
echo "<TD ALIGN=CENTER BGCOLOR=\"$camp_statuses_color\"><a href=\"$PHP_SELF?ADD=31&SUB=22&campaign_id=$campaign_id\" STYLE=\"text-decoration:none;\"><font class=\"sub_sub_head_links\">"._QXZ("Statuses")."</font></a></TD>";
|
||||
echo "<TD ALIGN=CENTER BGCOLOR=\"$camp_hotkeys_color\"><a href=\"$PHP_SELF?ADD=31&SUB=23&campaign_id=$campaign_id\" STYLE=\"text-decoration:none;\"><font class=\"sub_sub_head_links\">"._QXZ("HotKeys")."</font></a></TD>";
|
||||
@@ -28828,7 +28829,23 @@ if ($ADD==31)
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("CRM Popup Address").": </td><td align=left><input type=text name=crm_login_address size=70 maxlength=5000 value=\"$crm_login_address\">$NWB#campaigns-crm_login_address$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Call URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#campaigns-start_call_url$NWE</td></tr>\n";
|
||||
if ($start_call_url == 'ALT')
|
||||
{
|
||||
$stmt="SELECT count(*) from vicidial_url_multi where campaign_id='$campaign_id' and entry_type='campaign' and url_type='start';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
$vum_to_print = mysqli_num_rows($rslt);
|
||||
if ($vum_to_print > 0)
|
||||
{
|
||||
$rowx=mysqli_fetch_row($rslt);
|
||||
$vum_count = $rowx[0];
|
||||
}
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right><a href=\"admin_url_multi.php?DB=$DB&campaign_id=$campaign_id&entry_type=campaign&url_type=start\">"._QXZ("Start Call URL")."</a>: </td><td align=left><input type=text name=start_call_url size=10 maxlength=5000 value=\"$start_call_url\">$NWB#campaigns-start_call_url$NWE <a href=\"admin_url_multi.php?DB=$DB&campaign_id=$campaign_id&entry_type=campaign&url_type=start\"> "._QXZ("Alternate Start URLs Defined").": $vum_count</a></td></tr>\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Call URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#campaigns-start_call_url$NWE</td></tr>\n";
|
||||
}
|
||||
|
||||
if ($dispo_call_url == 'ALT')
|
||||
{
|
||||
@@ -34724,7 +34741,23 @@ if ($ADD==3111)
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Enter In-Group URL").": </td><td align=left><input type=text name=enter_ingroup_url size=70 maxlength=5000 value=\"$enter_ingroup_url\">$NWB#inbound_groups-enter_ingroup_url$NWE</td></tr>\n";
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Call URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#inbound_groups-start_call_url$NWE</td></tr>\n";
|
||||
if ($start_call_url == 'ALT')
|
||||
{
|
||||
$stmt="SELECT count(*) from vicidial_url_multi where campaign_id='$group_id' and entry_type='ingroup' and url_type='start';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
$vum_to_print = mysqli_num_rows($rslt);
|
||||
if ($vum_to_print > 0)
|
||||
{
|
||||
$rowx=mysqli_fetch_row($rslt);
|
||||
$vum_count = $rowx[0];
|
||||
}
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right><a href=\"admin_url_multi.php?DB=$DB&campaign_id=$group_id&entry_type=ingroup&url_type=start\">"._QXZ("Start Call URL")."</a>: </td><td align=left><input type=text name=start_call_url size=10 maxlength=2000 value=\"$start_call_url\">$NWB#inbound_groups-start_call_url$NWE <a href=\"admin_url_multi.php?DB=$DB&campaign_id=$group_id&entry_type=ingroup&url_type=start\"> "._QXZ("Alternate Start URLs Defined").": $vum_count</a></td></tr>\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Call URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#inbound_groups-start_call_url$NWE</td></tr>\n";
|
||||
}
|
||||
|
||||
if ($dispo_call_url == 'ALT')
|
||||
{
|
||||
@@ -35745,7 +35778,23 @@ if ($ADD==3811)
|
||||
*/
|
||||
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Email URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#inbound_groups-start_email_url$NWE</td></tr>\n";
|
||||
if ($start_call_url == 'ALT')
|
||||
{
|
||||
$stmt="SELECT count(*) from vicidial_url_multi where campaign_id='$group_id' and entry_type='ingroup' and url_type='start';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
$vum_to_print = mysqli_num_rows($rslt);
|
||||
if ($vum_to_print > 0)
|
||||
{
|
||||
$rowx=mysqli_fetch_row($rslt);
|
||||
$vum_count = $rowx[0];
|
||||
}
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right><a href=\"admin_url_multi.php?DB=$DB&campaign_id=$group_id&entry_type=ingroup&url_type=start\">"._QXZ("Start Email URL")."</a>: </td><td align=left><input type=text name=start_call_url size=10 maxlength=2000 value=\"$start_call_url\">$NWB#inbound_groups-start_call_url$NWE <a href=\"admin_url_multi.php?DB=$DB&campaign_id=$group_id&entry_type=ingroup&url_type=start\"> "._QXZ("Alternate Start URLs Defined").": $vum_count</a></td></tr>\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Email URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#inbound_groups-start_email_url$NWE</td></tr>\n";
|
||||
}
|
||||
|
||||
if ($dispo_call_url == 'ALT')
|
||||
{
|
||||
@@ -36590,7 +36639,23 @@ if ($ADD==3911)
|
||||
*/
|
||||
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Chat URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#inbound_groups-start_chat_url$NWE</td></tr>\n";
|
||||
if ($start_call_url == 'ALT')
|
||||
{
|
||||
$stmt="SELECT count(*) from vicidial_url_multi where campaign_id='$group_id' and entry_type='ingroup' and url_type='start';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
$vum_to_print = mysqli_num_rows($rslt);
|
||||
if ($vum_to_print > 0)
|
||||
{
|
||||
$rowx=mysqli_fetch_row($rslt);
|
||||
$vum_count = $rowx[0];
|
||||
}
|
||||
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right><a href=\"admin_url_multi.php?DB=$DB&campaign_id=$group_id&entry_type=ingroup&url_type=start\">"._QXZ("Start Chat URL")."</a>: </td><td align=left><input type=text name=start_call_url size=10 maxlength=2000 value=\"$start_call_url\">$NWB#inbound_groups-start_call_url$NWE <a href=\"admin_url_multi.php?DB=$DB&campaign_id=$group_id&entry_type=ingroup&url_type=start\"> "._QXZ("Alternate Start URLs Defined").": $vum_count</a></td></tr>\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Start Chat URL").": </td><td align=left><input type=text name=start_call_url size=70 maxlength=5000 value=\"$start_call_url\">$NWB#inbound_groups-start_chat_url$NWE</td></tr>\n";
|
||||
}
|
||||
|
||||
if ($dispo_call_url == 'ALT')
|
||||
{
|
||||
|
||||
@@ -1,4 +1,4 @@
|
||||
# version: 20240419182801
|
||||
# version: 20240516172701
|
||||
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
|
||||
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
|
||||
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
|
||||
@@ -417,7 +417,7 @@ campaigns-pllb_grouping PLLB Grouping <QXZ>Phone Login Load Balancing Grouping,
|
||||
campaigns-pllb_grouping_limit PLLB Grouping Limit <QXZ>Phone Login Load Balancing Grouping Limit. If PLLB Grouping is set to CASCADING then this setting will determine the number of agents acceptable in each server for this campaign. Default is 50.</QXZ>
|
||||
campaigns-crm_popup_login CRM Popup Login <QXZ>If set to Y, the CRM Popup Address is used to open a new window on agent login to this campaign. Default is N.</QXZ>
|
||||
campaigns-crm_login_address CRM Popup Address <QXZ>The web address of a CRM login page, it can have variables populated just like the web form address, with the VAR in the front and using --A--user_custom_one--B-- to define variables.</QXZ>
|
||||
campaigns-start_call_url Start Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. This URL can NOT be a relative path. For Manual dial calls, the Start Call URL will be sent when the call is placed. Default is blank.</QXZ>
|
||||
campaigns-start_call_url Start Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. This URL can NOT be a relative path. For Manual dial calls, the Start Call URL will be sent when the call is placed. Default is blank.</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action.</QXZ>
|
||||
campaigns-dispo_call_url Dispo Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo, callback_lead_status, talk_time and term_reason are the variables you can use to retrieve the agent-defined disposition for the call and the actual talk time in seconds of the call as well as how the call was ended. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them.</QXZ>
|
||||
campaigns-na_call_url No Agent Call URL <QXZ>This web URL address is not seen by the agent, but if it is populated it is called every time a call that is not handled by an agent is hung up or transferred. Uses the same variables as the web form fields and scripts. --A--dispo--B-- can be used to retrieve the system-defined disposition for the call. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>Custom Fields are not available with this feature. If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them.</QXZ>
|
||||
campaigns-agent_allow_group_alias Group Alias Allowed <QXZ>If you want to allow your agents to use group aliases then you need to set this to Y. Group Aliases are explained more in the Admin section, they allow agents to select different callerIDs for outbound manual calls that they may place. Default is N.</QXZ>
|
||||
@@ -669,7 +669,7 @@ inbound_groups-hold_recall_xfer_group Hold Recall Transfer In-Group <QXZ>If a cu
|
||||
inbound_groups-no_delay_call_route No Delay Call Route <QXZ>Setting this to Y will remove all wait times and audio prompts and attempt to send the call right to an agent. Does not override welcome message or on hold prompt settings. Default is N.</QXZ>
|
||||
inbound_groups-answer_sec_pct_rt_stat_one Stats Percent of Calls Answered Within X seconds <QXZ>This field allows you to set the number of hold seconds that the realtime stats display will use to calculate the percentage of answered calls that were answered within X number of seconds on hold.</QXZ>
|
||||
inbound_groups-enter_ingroup_url Enter In-Group URL <QXZ>This web URL address is called every time a call enters the queue, right before the system looks for an agent to send the call to. If the call leaves the In-Group before that time, such as for No-Agent No-Queue, Max Calls, After Hours, etc..., this URL will not be called. Default is blank.</QXZ>
|
||||
inbound_groups-start_call_url Start Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. Default is blank.</QXZ>
|
||||
inbound_groups-start_call_url Start Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. Uses the same variables as the web form fields and scripts. Default is blank.</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action.</QXZ>
|
||||
inbound_groups-dispo_call_url Dispo Call URL <QXZ>This web URL address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. Uses the same variables as the web form fields and scripts. dispo, talk_time and term_reason are the variables you can use to retrieve the agent-defined disposition for the call and the actual talk time in seconds of the call as well as how the call was ended. Default is blank.</QXZ> <QXZ>If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them.</QXZ> <QXZ>If you want the campaign Dispo Call URL to be used for inbound calls, then put CAMP into this field.</QXZ>
|
||||
inbound_groups-na_call_url No Agent Call URL <QXZ>This web URL address is not seen by the agent, but if it is populated it is called every time a call that is not handled by an agent is hung up or transferred. Uses the same variables as the web form fields and scripts. --A--dispo--B-- can be used to retrieve the system-defined disposition for the call. This URL can NOT be a relative path. Default is blank.</QXZ> <QXZ>Custom Fields are not available with this feature. If the Wait time, On-Hold Prompt or other settings are not set properly in this In-Group, then this feature may not function properly. If you put ALT into this field and submit this form, you will be able to go to a separate page where you can define multiple URLs for this action as well as specific statuses that will trigger them.</QXZ>
|
||||
inbound_groups-waiting_call_url_on Waiting Call URL On <QXZ>This feature allows you to trigger a URL when there are calls waiting in this In-Group. The -On- URL will be sent the first time a call is waiting, and no more will be sent as long as there are still calls from this In-Group waiting in the queue. The -Off- URL will be sent as soon as there are no calls waiting for this In-Group anymore. This feature was created to allow for a remote power switch to be triggered to light up a flashing light to notify agents in a call center room that there were calls waiting for them. For this feature to work, both the -On- and -Off- URLs must be filled in. Default is -empty- for disabled.</QXZ>
|
||||
|
||||
Reference in New Issue
Block a user