diff --git a/agc_2-X/trunk/extras/old_agi/agi-VDADtransferBROADCAST.agi b/agc_2-X/trunk/extras/old_agi/agi-VDADtransferBROADCAST.agi new file mode 100644 index 00000000..c7899053 --- /dev/null +++ b/agc_2-X/trunk/extras/old_agi/agi-VDADtransferBROADCAST.agi @@ -0,0 +1,608 @@ +#!/usr/bin/perl +# +# agi-VDADtransferBROADCAST.agi version 2.0.4 *DBI-version* +# +# runs when a call comes in from the VICIDIAL_auto_dialer. This script will +# send the calls out to the reps that are logged in. +# +# if there are no available agents, then it will check every second until an agent becomes available, +# if at the end of 10 seconds(default) it has not found an agent it will hangup the call and mark it as dropped +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ;VICIDIAL_auto_dialer transfer script: +# exten => 8365,1,AGI(call_log.agi,${EXTEN}) +# exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN}) +# +# Copyright (C) 2007 Matt Florell LICENSE: GPLv2 +# +# changes: +# 50322-1246 - changed callerid handling to allow for custom callerid +# 60119-1408 - fixed calleridname issue with 1.2 tree for custom CID +# 60503-1054 - Added safe harbor and drop second options from campaign +# 60731-1441 - changed to use DBI-DBD::mysql +# - changed to use /etc/astguiclient.conf for configs +# 60816-1036 - added output options check from database +# - changed look for agent every 0.5 second for first 4 sec on hold +# 60905-1047 - changed look for agent every 0.25 second for first 4 sec on hold +# 61110-1625 - added change of vicidial_list, vicidial_log to PU once this script runs +# 71116-1045 - added fewest_calls and campaign_weight agent call routing options +# + +$script = 'agi-VDADtransferBROADCAST.agi'; + +$DROP_TIME = 10; # default number of seconds to wait until you drop a waiting call + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + +# default path to astguiclient configuration file: +$PATHconf = '/etc/astguiclient.conf'; + +open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; +@conf = ; +close(conf); +$i=0; +foreach(@conf) + { + $line = $conf[$i]; + $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; + if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) + {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} + if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) + {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} + if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) + {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} + if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) + {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} + if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) + {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} + if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) + {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} + if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) + {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) + {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) + {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) + {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) + {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) + {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} + $i++; + } + +if (!$VARDB_port) {$VARDB_port='3306';} +if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + +$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,agi_output FROM servers where server_ip = '$VARserver_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + $DBagi_output = "$aryA[6]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} + if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} + if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} + $rec_count++; + } +$sthA->finish(); + +$start_time=$now_date; +$CIDdate = "$mon$mday$hour$min$sec"; +$tsSQLdate = "$year$mon$mday$hour$min$sec"; +$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; +$SQLdateBEGIN = $SQLdate; + +$secX = time(); +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ + if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} + +$|=1; +while() +{ + chomp; + last unless length($_); + if ($AGILOG) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} +} + +if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) ) + { + $callerid =~ s/^\"//gi; + $callerid =~ s/\".*$//gi; + ### set the callerid to the ACQS value(calleridname) + print "SET CALLERID $callerid\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} + } +if ( ( +(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) ) +) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) ) + { + $callerid = $calleridname; + ### set the callerid to the ACQS value(calleridname) + print "SET CALLERID $callerid\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} + } + + +if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;} + +foreach $i (sort keys %AGI) +{ + if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} +} + +if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|"; &agi_output;} + +$VDADcampaign=''; +$VDADphone=''; +$VDADphone_code=''; + +$callerid =~ s/\"//gi; +$CIDlead_id = $callerid; +$CIDlead_id = substr($CIDlead_id, 11, 9); +$CIDlead_id = ($CIDlead_id + 0); + +if ($AGILOG) {$agi_string = "+++++ VDAD START : |$CIDlead_id|$now_date|$AST_ver|$priority|"; &agi_output;} + +if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) ) +{ +if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;} +if ($priority > 2) {sleep(1);} +exit; +} + + +### Grab call parameters from vicidial_auto_calls table +$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;"; +$affected_rows = $dbhA->do($stmtA); +if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} +if ($affected_rows > 0) + { + $stmtA = "UPDATE vicidial_list set status='PU' where lead_id='$CIDlead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vicidial_list PU update: |$affected_rows|$uniqueid|"; &agi_output;} + + $stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADcampaign = "$aryA[0]"; + $VDADphone = "$aryA[1]"; + $VDADphone_code = "$aryA[2]"; + $VDADlead_id = "$aryA[3]"; + $VDADcall_time = "$aryA[4]"; + $rec_count++; + } + $sthA->finish(); + + ### Grab campaign values from the database + $stmtA = "SELECT drop_call_seconds,safe_harbor_message,safe_harbor_exten,concurrent_transfers FROM vicidial_campaigns where campaign_id = '$VDADcampaign';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBdrop_call_seconds = "$aryA[0]"; + $DBsafe_harbor_message = "$aryA[1]"; + $DBsafe_harbor_exten = "$aryA[2]"; + $DBconcurrent_transfers = "$aryA[3]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBsafe_harbor_message) {$safe_harbor_message = $DBsafe_harbor_message;} + if ($DBsafe_harbor_exten) {$safe_harbor_exten = $DBsafe_harbor_exten;} + $rec_count++; + } + $sthA->finish(); + + $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','PU','$VDADphone_code','$VDADphone','VDAD','N')"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + + if ($AGILOG) {$agi_string = "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid"; &agi_output;} + } + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;} + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;} + if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + $DROP_TIME); + } + } +$stmtA = "SELECT next_agent_call FROM vicidial_campaigns where campaign_id='$VDADcampaign';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $rec_count++; + } +$sthA->finish(); + +$agent_call_order=''; +if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} +if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} +if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} +if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} +if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';} +if ($CAMP_callorder =~ /fewest_calls/i) {$agent_call_order = 'order by calls_today,last_call_finish';} + + $rec_countWAIT=0; +$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$VDADlead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $rec_count++; + } +$sthA->finish(); +if ($DBconcurrent_transfers =~ /AUTO/) + { + $active_agents=1; + $stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $active_agents = "$aryA[0]"; + $rec_count++; + } + + $DBconcurrent_transfers = ($active_agents / 10); + $DBconcurrent_transfers = sprintf("%.0f", $DBconcurrent_transfers); + $DBconcurrent_transfers++; + if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $DBconcurrent_transfers ($active_agents)|"; &agi_output;} + } +$sthA->finish(); +if ($rec_countWAIT < $DBconcurrent_transfers) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|"; &agi_output;} + if ($affected_rows > 0) + { + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $rec_count++; + } + $sthA->finish(); + + $stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer' where callerid='$callerid';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} + + $dbhA->disconnect(); + + if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADconf_exten"; &agi_output;} + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADconf_exten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;} + + exit; + } + else + { + if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!"; &agi_output;} + } + } +else + { + if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|"; &agi_output;} + } + + +if ($drop_timer < 3) + { + ### sleep for 23 hundredths of a second + usleep(1*230*1000); + $drop_timer = ($drop_timer + 0.25); + } +else + { + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $drop_timer++; + } + +$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';"; +$affected_rows = $dbhA->do($stmtA); +#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} + +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($safe_harbor_message =~ /Y/) + { + $DROPexten = "$safe_harbor_exten"; + } + else + { + $stmtA = "SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '$VDADcampaign' limit 1;"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + if (length($VDADvoicemail_ext)>0) + {$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";} + $rec_count++; + } + $sthA->finish(); + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;} + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vac record deleted: |$affected_rows|$VDADcampaign|"; &agi_output;} + + $stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid"; &agi_output;} + + $stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$CIDlead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;} +} + + + + $dbhA->disconnect(); + + + +exit; + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +} + + + +sub agi_output +{ +if ($AGILOG >=2) + { + ### open the log file for writing ### + open(Lout, ">>$AGILOGfile") + || die "Can't open $AGILOGfile: $!\n"; + print Lout "$now_date|$script|$agi_string\n"; + close(Lout); + } + ### send to STDERR writing ### +if ( ($AGILOG == '1') || ($AGILOG == '3') ) + {print STDERR "$now_date|$script|$agi_string\n";} +$agi_string=''; +} diff --git a/agc_2-X/trunk/extras/old_agi/agi-VDADtransferTEST.agi b/agc_2-X/trunk/extras/old_agi/agi-VDADtransferTEST.agi new file mode 100644 index 00000000..83afbdd9 --- /dev/null +++ b/agc_2-X/trunk/extras/old_agi/agi-VDADtransferTEST.agi @@ -0,0 +1,779 @@ +#!/usr/bin/perl +# +# agi-VDADtransferTEST.agi version 2.0.4 *DBI-version* +# +# !!! This is only to be used for performance testing setups !!! +# +# runs when a call comes in from the VICIDIAL_auto_dialer. This script will +# send the calls out to the reps that are logged in. +# +# if there are no available agents, then it will check every second until an agent becomes available, +# if at the end of 10 seconds(default) it has not found an agent it will hangup the call and mark it as dropped +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ;VICIDIAL_auto_dialer transfer script: +# exten => 8365,1,AGI(call_log.agi,${EXTEN}) +# exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN}) +# +# Copyright (C) 2007 Matt Florell LICENSE: GPLv2 +# +# CHANGELOG: +# 50322-1246 - Changed callerid handling to allow for custom callerid +# 60119-1408 - Fixed calleridname issue with 1.2 tree for custom CID +# 60503-1054 - Added safe harbor and drop second options from campaign +# 60731-1441 - Changed to use DBI-DBD::mysql +# - Changed to use /etc/astguiclient.conf for configs +# 60816-1036 - Added output options check from database +# - Changed look for agent every 0.5 second for first 4 sec on hold +# 60905-1047 - Changed look for agent every 0.25 second for first 4 sec on hold +# 70215-1052 - Added QueueMetrics optional logging +# 70223-1100 - Added QueueMetrics ENTERQUEUE prepend option +# 70305-1251 - Fixed problems where the same call will run this script twice +# 71116-1045 - added fewest_calls and campaign_weight agent call routing options +# + +$script = 'agi-VDADtransfer.agi'; + +$DROP_TIME = 10; # default number of seconds to wait until you drop a waiting call + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + +# default path to astguiclient configuration file: +$PATHconf = '/etc/astguiclient.conf'; + +open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; +@conf = ; +close(conf); +$i=0; +foreach(@conf) + { + $line = $conf[$i]; + $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; + if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) ) + {$PATHhome = $line; $PATHhome =~ s/.*=//gi;} + if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) + {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} + if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) ) + {$PATHagi = $line; $PATHagi =~ s/.*=//gi;} + if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) ) + {$PATHweb = $line; $PATHweb =~ s/.*=//gi;} + if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) + {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} + if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) + {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} + if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) + {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) + {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) + {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) + {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) + {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) + {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} + $i++; + } + +if (!$VARDB_port) {$VARDB_port='3306';} +if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";} + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + +$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,agi_output FROM servers where server_ip = '$VARserver_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + $DBagi_output = "$aryA[6]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} + if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} + if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} + $rec_count++; + } +$sthA->finish(); + +$start_time=$now_date; +$CIDdate = "$mon$mday$hour$min$sec"; +$tsSQLdate = "$year$mon$mday$hour$min$sec"; +$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; +$SQLdateBEGIN = $SQLdate; + +$secX = time(); +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ + if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} + +$|=1; +while() +{ + chomp; + last unless length($_); + if ($AGILOG) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_priority\:\s+(.*)$/) {$priority = $1;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} +} + +if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) ) + { + $callerid =~ s/^\"//gi; + $callerid =~ s/\".*$//gi; + ### set the callerid to the ACQS value(calleridname) + print "SET CALLERID $callerid\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} + } +if ( ( +(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) ) +) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) ) + { + $callerid = $calleridname; + ### set the callerid to the ACQS value(calleridname) + print "SET CALLERID $callerid\n"; + checkresult($result); + if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;} + } + + +if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;} + +foreach $i (sort keys %AGI) +{ + if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;} +} + +if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|"; &agi_output;} + +$VDADcampaign=''; +$VDADphone=''; +$VDADphone_code=''; + +$callerid =~ s/\"//gi; +$CIDlead_id = $callerid; +$CIDlead_id = substr($CIDlead_id, 11, 9); +$CIDlead_id = ($CIDlead_id + 0); + +if ($AGILOG) {$agi_string = "+++++ VDAD START : |$CIDlead_id|$now_date|$AST_ver|$priority|"; &agi_output;} + +if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) ) +{ +if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;} +if ($priority > 2) {sleep(1);} +exit; +} + +$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$callerid';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $Pseudo_duplicate_count = "$aryA[0]"; + $rec_count++; + } +$sthA->finish(); + +if ($Pseudo_duplicate_count > 0) +{ +if ($AGILOG) {$agi_string = "+++++ VDAD START PSEUDO DUPLICATE: EXITING- $priority"; &agi_output;} +exit; +} + +$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$callerid' and status IN('LIVE','XFER');"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $dialplan_duplicate_count = "$aryA[0]"; + $rec_count++; + } +$sthA->finish(); + +if ($dialplan_duplicate_count > 0) +{ +if ($AGILOG) {$agi_string = "+++++ VDAD START DIALPLAN DUPLICATE: EXITING- $priority"; &agi_output;} +exit; +} + + + +### Grab call parameters from vicidial_auto_calls table +$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;"; +$affected_rows = $dbhA->do($stmtA); +if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} +if ($affected_rows > 0) + { + $stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADcampaign = "$aryA[0]"; + $VDADphone = "$aryA[1]"; + $VDADphone_code = "$aryA[2]"; + $VDADlead_id = "$aryA[3]"; + $VDADcall_time = "$aryA[4]"; + $rec_count++; + } + $sthA->finish(); + + ### Grab campaign values from the database + $stmtA = "SELECT drop_call_seconds,safe_harbor_message,safe_harbor_exten,concurrent_transfers FROM vicidial_campaigns where campaign_id = '$VDADcampaign';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBdrop_call_seconds = "$aryA[0]"; + $DBsafe_harbor_message = "$aryA[1]"; + $DBsafe_harbor_exten = "$aryA[2]"; + $DBconcurrent_transfers = "$aryA[3]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBsafe_harbor_message) {$safe_harbor_message = $DBsafe_harbor_message;} + if ($DBsafe_harbor_exten) {$safe_harbor_exten = $DBsafe_harbor_exten;} + $rec_count++; + } + $sthA->finish(); + + $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDAD','N')"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + + if ($AGILOG) {$agi_string = "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid"; &agi_output;} + + ############################################# + ##### START QUEUEMETRICS LOGGING LOOKUP ##### + $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $enable_queuemetrics_logging = "$aryA[0]"; + $queuemetrics_server_ip = "$aryA[1]"; + $queuemetrics_dbname = "$aryA[2]"; + $queuemetrics_login= "$aryA[3]"; + $queuemetrics_pass = "$aryA[4]"; + $queuemetrics_log_id = "$aryA[5]"; + $queuemetrics_eq_prepend = "$aryA[6]"; + $rec_count++; + } + $sthA->finish(); + ##### END QUEUEMETRICS LOGGING LOOKUP ##### + ########################################### + if ($enable_queuemetrics_logging > 0) + { + $stmtA = "SELECT phone_number FROM vicidial_auto_calls where lead_id='$CIDlead_id';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $phone_number = "$aryA[0]"; + $rec_count++; + $data2 = "$phone_number"; + } + $sthA->finish(); + + if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) ) + { + $stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + $DASH='-'; + @aryA = $sthA->fetchrow_array; + $QMprepend = "$aryA[0]"; + $rec_count++; + $data2 = "$QMprepend$DASH$phone_number"; + } + $sthA->finish(); + } + + $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} + + $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';"; + $Baffected_rows = $dbhB->do($stmtB); + + $dbhB->disconnect(); + } + } + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;} + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;} + if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + $DROP_TIME); + } + } +$stmtA = "SELECT next_agent_call FROM vicidial_campaigns where campaign_id='$VDADcampaign';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $rec_count++; + } +$sthA->finish(); + +$agent_call_order=''; +if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} +if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} +if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} +if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} +if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';} +if ($CAMP_callorder =~ /fewest_calls/i) {$agent_call_order = 'order by calls_today,last_call_finish';} + + $rec_countWAIT=0; +$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$VDADlead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; + $rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $rec_count++; + } +$sthA->finish(); +if ($DBconcurrent_transfers =~ /AUTO/) + { + $active_agents=1; + $stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $active_agents = "$aryA[0]"; + $rec_count++; + } + + $DBconcurrent_transfers = ($active_agents / 10); + $DBconcurrent_transfers = sprintf("%.0f", $DBconcurrent_transfers); + $DBconcurrent_transfers++; + if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $DBconcurrent_transfers ($active_agents)|"; &agi_output;} + } +$sthA->finish(); +if ($rec_countWAIT < $DBconcurrent_transfers) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|"; &agi_output;} + if ($affected_rows > 0) + { + $r=0; + $VDADuser=''; + while ( (length($VDADuser)<1) && ($r<3) ) + { + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $rec_count++; + } + $sthA->finish(); + $r++; + if ($r > 1) + { + if ($AGILOG) {$agi_string = "EEEEEEEEEE vla UPDATE DELAY!!! |$callerid|$r|"; &agi_output;} + + ### sleep for 23 hundredths of a second + usleep(1*230*1000); + $drop_timer = ($drop_timer + 0.25); + } + if ($r > 2) + { + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where callerid='$callerid' order by last_call_time limit 1;"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $rec_count++; + } + $sthA->finish(); + + if ($AGILOG) {$agi_string = "FFFFFFFFFF vla OR SELECT |$callerid|$VDADuser|"; &agi_output;} + } + } + + $stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer' where callerid='$callerid';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} + + $stmtA = "UPDATE vicidial_list set status='PU' where lead_id='$CIDlead_id';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD TEST : |$affected_rows|update of vl table: $CIDlead_id\n|$stmtA|"; &agi_output;} + + $dbhA->disconnect(); + + if ($enable_queuemetrics_logging > 0) + { + $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} + + $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id';"; + $Baffected_rows = $dbhB->do($stmtB); + + $dbhB->disconnect(); + } + + if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADconf_exten"; &agi_output;} + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADconf_exten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;} + + exit; + } + else + { + if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!"; &agi_output;} + } + } +else + { + if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|"; &agi_output;} + } + + +if ($drop_timer < 3) + { + ### sleep for 23 hundredths of a second + usleep(1*230*1000); + $drop_timer = ($drop_timer + 0.25); + } +else + { + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $drop_timer++; + } + +$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';"; +$affected_rows = $dbhA->do($stmtA); +#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;} + +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($enable_queuemetrics_logging > 0) + { + $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";} + + $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';"; + $Baffected_rows = $dbhB->do($stmtB); + + $dbhB->disconnect(); + } + + if ($safe_harbor_message =~ /Y/) + { + $DROPexten = "$safe_harbor_exten"; + } + else + { + $stmtA = "SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '$VDADcampaign' limit 1;"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_count=0; + while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + if (length($VDADvoicemail_ext)>0) + {$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";} + $rec_count++; + } + $sthA->finish(); + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;} + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vac record deleted: |$affected_rows|$VDADcampaign|"; &agi_output;} + + $stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid"; &agi_output;} + + $stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$CIDlead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;} +} + + + + $dbhA->disconnect(); + + + +exit; + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +} + + + +sub agi_output +{ +if ($AGILOG >=2) + { + ### open the log file for writing ### + open(Lout, ">>$AGILOGfile") + || die "Can't open $AGILOGfile: $!\n"; + print Lout "$now_date|$script|$agi_string\n"; + close(Lout); + } + ### send to STDERR writing ### +if ( ($AGILOG == '1') || ($AGILOG == '3') ) + {print STDERR "$now_date|$script|$agi_string\n";} +$agi_string=''; +}