added customized agent time custom report
git-svn-id: svn://192.168.202.10@2707 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -0,0 +1,744 @@
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<?php
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# AST_agent_time_custom.php
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#
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# Pulls a single time stat per agent selectable by user group
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# NOTE: THIS SCRIPT IS DESIGNED TO BE CUSTOMIZED!
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 170318-1001 - First build
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["time_in_sec"])) {$time_in_sec=$_GET["time_in_sec"];}
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elseif (isset($_POST["time_in_sec"])) {$time_in_sec=$_POST["time_in_sec"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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if ($search_archived_data=="checked")
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{
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$agent_log_table="vicidial_agent_log_archive";
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}
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else
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{
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$agent_log_table="vicidial_agent_log";
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}
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$report_name = 'Agent Time Custom';
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$db_source = 'M';
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$JS_text="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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$user_case = '';
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$TIME_agenttimedetail = '';
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if (strlen($TIME_agenttimedetail)<1)
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{$TIME_agenttimedetail = 'H';}
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if ($time_in_sec)
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{
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$TIME_agenttimedetail = 'S';
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}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,report_default_format FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSreport_default_format = $row[6];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($report_display_type)<2) {$report_display_type = $SSreport_default_format;}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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# echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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for ($i=0; $i<count($user_group); $i++)
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{
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if (preg_match('/\-\-ALL\-\-/', $user_group[$i])) {$all_user_groups=1; $user_group="";}
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}
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$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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if ($all_user_groups) {$user_group[$i]=$row[0];}
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$i++;
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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while($i < $user_group_ct)
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{
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$user_group_string .= "$user_group[$i]|";
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$user_group_SQL .= "'$user_group[$i]',";
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$user_groupQS .= "&user_group[]=$user_group[$i]";
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$i++;
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}
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if ( (preg_match('/\-\-ALL\-\-/',$user_group_string) ) or ($user_group_ct < 1) )
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{$user_group_SQL = "";}
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else
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{
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$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
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$TCuser_group_SQL = $user_group_SQL;
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$user_group_SQL = "and ".$agent_log_table.".user_group IN($user_group_SQL)";
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$TCuser_group_SQL = "and user_group IN($TCuser_group_SQL)";
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}
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if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
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if (strlen($user_group[0]) < 1)
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{
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echo _QXZ("PLEASE SELECT A USER GROUP AND DATE-TIME BELOW AND CLICK SUBMIT")."\n";
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echo _QXZ(" NOTE: stats taken from shift specified")."\n";
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}
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else
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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$ASCII_text.=""._QXZ("$report_name",40)." $NOW_TIME ($db_source)\n";
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$ASCII_text.=_QXZ("Time range").": $query_date_BEGIN to $query_date_END\n\n";
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############################################################################
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##### BEGIN gathering information from the database section
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############################################################################
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### BEGIN gather user IDs and names for matching up later
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$stmt="select full_name,user from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user limit 100000;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$users_to_print = mysqli_num_rows($rslt);
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$i=0;
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$graph_stats=array();
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$max_calls=1;
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$max_timeclock=1;
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$max_agenttime=1;
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$max_wait=1;
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$max_talk=1;
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$max_dispo=1;
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$max_pause=1;
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$max_dead=1;
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$max_customer=1;
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while ($i < $users_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$ULname[$i] = $row[0];
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$ULuser[$i] = $row[1];
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$i++;
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}
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### END gather user IDs and names for matching up later
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##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
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$stmt="select user,wait_sec,talk_sec,pause_sec,sub_status from ".$agent_log_table." where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $user_group_SQL limit 10000000;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$ASCII_text.= "$stmt\n";}
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$rows_to_print = mysqli_num_rows($rslt);
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$i=0;
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$j=0;
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$k=0;
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$uc=0;
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while ($i < $rows_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$user = $row[0];
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$wait = $row[1];
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$talk = $row[2];
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$pause = $row[3];
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$pcode = $row[4];
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if ($wait > 65000) {$wait=0;}
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if ($talk > 65000) {$talk=0;}
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if ($pause > 65000) {$pause=0;}
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# Custom pause codes to include go here:
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if (!preg_match("/NXDIAL|MANUAL/",$pcode))
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{$pause=0;}
|
||||
$TOTwait = ($TOTwait + $wait);
|
||||
$TOTtalk = ($TOTtalk + $talk);
|
||||
$TOTpause = ($TOTpause + $pause);
|
||||
$TOTALtime = ($TOTALtime + $pause + $talk + $wait);
|
||||
|
||||
$user_found=0;
|
||||
if ($uc < 1)
|
||||
{
|
||||
$Suser[$uc] = $user;
|
||||
$uc++;
|
||||
}
|
||||
$m=0;
|
||||
while ( ($m < $uc) and ($m < 50000) )
|
||||
{
|
||||
if ($user == "$Suser[$m]")
|
||||
{
|
||||
$user_found++;
|
||||
|
||||
$Swait[$m] = ($Swait[$m] + $wait);
|
||||
$Stalk[$m] = ($Stalk[$m] + $talk);
|
||||
$Spause[$m] = ($Spause[$m] + $pause);
|
||||
}
|
||||
$m++;
|
||||
}
|
||||
if ($user_found < 1)
|
||||
{
|
||||
$Scalls[$uc] = 0;
|
||||
$Suser[$uc] = $user;
|
||||
$Swait[$uc] = $wait;
|
||||
$Stalk[$uc] = $talk;
|
||||
$Spause[$uc] = $pause;
|
||||
$uc++;
|
||||
}
|
||||
|
||||
$i++;
|
||||
}
|
||||
if ($DB) {echo "Done gathering $i records, analyzing...<BR>\n";}
|
||||
##### END Gather all agent time records and parse through them in PHP to save on DB load
|
||||
|
||||
############################################################################
|
||||
##### END gathering information from the database section
|
||||
############################################################################
|
||||
|
||||
|
||||
|
||||
|
||||
##### BEGIN print the output to screen or put into file output variable
|
||||
$ASCII_text.="<PRE>";
|
||||
$ASCII_text.=_QXZ("AGENT TIME CUSTOM BREAKDOWN").":\n";
|
||||
$ASCII_text.="+---------------------------+----------+------------+\n";
|
||||
$ASCII_text.="| "._QXZ("USER NAME",25)." | "._QXZ("ID",8)." | "._QXZ("TIME",10)." |\n";
|
||||
$ASCII_text.="+---------------------------+----------+------------+\n";
|
||||
##### END print the output to screen or put into file output variable
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
############################################################################
|
||||
##### BEGIN formatting data for output section
|
||||
############################################################################
|
||||
|
||||
##### BEGIN loop through each user formatting data for output
|
||||
$AUTOLOGOUTflag=0;
|
||||
$m=0;
|
||||
while ( ($m < $uc) and ($m < 50000) )
|
||||
{
|
||||
$SstatusesHTML='';
|
||||
$SstatusesFILE='';
|
||||
$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Spause[$m]);
|
||||
$Swaitpct[$m]=MathZDC(100*$Swait[$m], $Stime[$m]);
|
||||
$Stalkpct[$m]=MathZDC(100*$Stalk[$m], $Stime[$m]);
|
||||
$Spausepct[$m]=MathZDC(100*$Spause[$m], $Stime[$m]);
|
||||
$RAWuser = $Suser[$m];
|
||||
$RAWtimeSEC = $Stime[$m];
|
||||
|
||||
if (trim($Stime[$m])>$max_agenttime) {$max_agenttime=trim($Stime[$m]);}
|
||||
if (trim($Swait[$m])>$max_wait) {$max_wait=trim($Swait[$m]);}
|
||||
if (trim($Stalk[$m])>$max_talk) {$max_talk=trim($Stalk[$m]);}
|
||||
if (trim($Spause[$m])>$max_pause) {$max_pause=trim($Spause[$m]);}
|
||||
|
||||
$Swait[$m]= sec_convert($Swait[$m],$TIME_agenttimedetail);
|
||||
$Stalk[$m]= sec_convert($Stalk[$m],$TIME_agenttimedetail);
|
||||
$Spause[$m]= sec_convert($Spause[$m],$TIME_agenttimedetail);
|
||||
$Stime[$m]= sec_convert($Stime[$m],$TIME_agenttimedetail);
|
||||
|
||||
$RAWtime = $Stime[$m];
|
||||
$RAWwait = $Swait[$m];
|
||||
$RAWtalk = $Stalk[$m];
|
||||
$RAWpause = $Spause[$m];
|
||||
|
||||
$n=0;
|
||||
$user_name_found=0;
|
||||
while ($n < $users_to_print)
|
||||
{
|
||||
if ($Suser[$m] == "$ULuser[$n]")
|
||||
{
|
||||
$user_name_found++;
|
||||
$RAWname = $ULname[$n];
|
||||
$Sname[$m] = $ULname[$n];
|
||||
}
|
||||
$n++;
|
||||
}
|
||||
if ($user_name_found < 1)
|
||||
{
|
||||
$RAWname = "NOT IN SYSTEM";
|
||||
$Sname[$m] = $RAWname;
|
||||
}
|
||||
|
||||
$Swait[$m]= sprintf("%10s", $Swait[$m]);
|
||||
$Stalk[$m]= sprintf("%10s", $Stalk[$m]);
|
||||
$Spause[$m]= sprintf("%10s", $Spause[$m]);
|
||||
$Stime[$m]= sprintf("%10s", $Stime[$m]);
|
||||
|
||||
if ($non_latin < 1)
|
||||
{
|
||||
$Sname[$m]= sprintf("%-25s", $Sname[$m]);
|
||||
while(strlen($Sname[$m])>25) {$Sname[$m] = substr("$Sname[$m]", 0, -1);}
|
||||
$Suser[$m] = sprintf("%-8s", $Suser[$m]);
|
||||
while(strlen($Suser[$m])>8) {$Suser[$m] = substr("$Suser[$m]", 0, -1);}
|
||||
}
|
||||
else
|
||||
{
|
||||
$Sname[$m]= sprintf("%-75s", $Sname[$m]);
|
||||
while(mb_strlen($Sname[$m],'utf-8')>25) {$Sname[$m] = mb_substr("$Sname[$m]", 0, -1,'utf-8');}
|
||||
$Suser[$m] = sprintf("%-24s", $Suser[$m]);
|
||||
while(mb_strlen($Suser[$m],'utf-8')>8) {$Suser[$m] = mb_substr("$Suser[$m]", 0, -1,'utf-8');}
|
||||
}
|
||||
|
||||
$Toutput = "| $Sname[$m] | <a href=\"./user_stats.php?user=$RAWuser&begin_date=$query_date&end_date\">$Suser[$m]</a> | $Stime[$m] |\n";
|
||||
|
||||
$user_IDs[$m]=$Suser[$m];
|
||||
|
||||
$TOPsorted_output[$m] = $Toutput;
|
||||
$TOPsorted_outputFILE[$m] = $fileToutput;
|
||||
|
||||
$ASCII_text.="$Toutput";
|
||||
|
||||
# echo "$Suser[$m]|$Sname[$m]|$Swait[$m]|$Stalk[$m]|$Spause[$m]|\n";
|
||||
$m++;
|
||||
}
|
||||
##### END loop through each user formatting data for output
|
||||
|
||||
|
||||
$TOT_AGENTS = $m;
|
||||
$hTOT_AGENTS = sprintf("%5s", $TOT_AGENTS);
|
||||
$k=$m;
|
||||
|
||||
if ($DB) {echo "Done analyzing... $TOTwait|$TOTtalk|$TOTpause|$TOTALtime|$uc|<BR>\n";}
|
||||
|
||||
|
||||
### BEGIN sort through output to display properly ###
|
||||
if ( ($TOT_AGENTS > 0) and (preg_match('/NAME|ID|TIME|LEADS|TCLOCK/',$stage)) )
|
||||
{
|
||||
sort($TOPsort, SORT_NUMERIC);
|
||||
|
||||
$m=0;
|
||||
while ($m < $k)
|
||||
{
|
||||
$sort_split = explode("-----",$TOPsort[$m]);
|
||||
$i = $sort_split[1];
|
||||
$sort_order[$m] = "$i";
|
||||
if ($file_download < 1)
|
||||
{$ASCII_text.="$TOPsorted_output[$i]";}
|
||||
else
|
||||
{$file_output .= "$TOPsorted_outputFILE[$i]";}
|
||||
$m++;
|
||||
}
|
||||
}
|
||||
### END sort through output to display properly ###
|
||||
|
||||
############################################################################
|
||||
##### END formatting data for output section
|
||||
############################################################################
|
||||
|
||||
|
||||
|
||||
|
||||
############################################################################
|
||||
##### BEGIN last line totals output section
|
||||
############################################################################
|
||||
$SUMstatusesHTML='';
|
||||
$SUMstatusesFILE='';
|
||||
$TOTtotPAUSE=0;
|
||||
$n=0;
|
||||
while ($n < $sub_status_count)
|
||||
{
|
||||
$Scalls=0;
|
||||
$Sstatus=$sub_statusesARY[$n];
|
||||
$SUMstatusTXT='';
|
||||
$total_var=$Sstatus."_total";
|
||||
### BEGIN loop through each stat line ###
|
||||
$i=0; $status_found=0;
|
||||
while ($i < $subs_to_print)
|
||||
{
|
||||
if ($Sstatus=="$sub_status[$i]")
|
||||
{
|
||||
$Scalls = ($Scalls + $PCpause_sec[$i]);
|
||||
$status_found++;
|
||||
}
|
||||
$i++;
|
||||
}
|
||||
### END loop through each stat line ###
|
||||
if ($status_found < 1)
|
||||
{
|
||||
$SUMstatusesHTML .= " 0 |";
|
||||
$$total_var="0";
|
||||
}
|
||||
else
|
||||
{
|
||||
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
|
||||
|
||||
$USERsumstatPAUSE_MS = sec_convert($Scalls,$TIME_agenttimedetail);
|
||||
$pfUSERsumstatPAUSE_MS = sprintf("%11s", $USERsumstatPAUSE_MS);
|
||||
$$total_var="$pfUSERsumstatPAUSE_MS";
|
||||
|
||||
$SUMstatusTXT = sprintf("%10s", $pfUSERsumstatPAUSE_MS);
|
||||
$SUMstatusesHTML .= "$SUMstatusTXT |";
|
||||
$SUMstatusesFILE .= ",$USERsumstatPAUSE_MS";
|
||||
}
|
||||
$n++;
|
||||
}
|
||||
### END loop through each status ###
|
||||
|
||||
### call function to calculate and print dialable leads
|
||||
$TOTwait = sec_convert($TOTwait,$TIME_agenttimedetail);
|
||||
$TOTtalk = sec_convert($TOTtalk,$TIME_agenttimedetail);
|
||||
$TOTpause = sec_convert($TOTpause,$TIME_agenttimedetail);
|
||||
$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
|
||||
$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);
|
||||
|
||||
$hTOTwait = sprintf("%11s", $TOTwait);
|
||||
$hTOTtalk = sprintf("%11s", $TOTtalk);
|
||||
$hTOTpause = sprintf("%11s", $TOTpause);
|
||||
$hTOTALtime = sprintf("%11s", $TOTALtime);
|
||||
$hTOTtimeTC = sprintf("%11s", $TOTtimeTC);
|
||||
###### END LAST LINE TOTALS FORMATTING ##########
|
||||
|
||||
|
||||
|
||||
$ASCII_text.="+---------------------------+----------+------------+\n";
|
||||
$ASCII_text.="| "._QXZ("TOTALS",10)." "._QXZ("AGENTS",9,"r").":$hTOT_AGENTS |$hTOTALtime |\n";
|
||||
$ASCII_text.="+--------------------------------------+------------+\n";
|
||||
|
||||
$ASCII_text.="\n\n</PRE>";
|
||||
}
|
||||
############################################################################
|
||||
##### END formatting data for output section
|
||||
############################################################################
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
############################################################################
|
||||
##### BEGIN HTML form section
|
||||
############################################################################
|
||||
$JS_onload.="}\n";
|
||||
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
||||
$JS_text.="</script>\n";
|
||||
|
||||
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>";
|
||||
echo "<TABLE CELLSPACING=3 BGCOLOR=\"#e3e3ff\"><TR><TD VALIGN=TOP> "._QXZ("Dates").":<BR>";
|
||||
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
||||
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
||||
|
||||
?>
|
||||
<script language="JavaScript">
|
||||
function openNewWindow(url)
|
||||
{
|
||||
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
|
||||
}
|
||||
|
||||
var o_cal = new tcal ({
|
||||
// form name
|
||||
'formname': 'vicidial_report',
|
||||
// input name
|
||||
'controlname': 'query_date'
|
||||
});
|
||||
o_cal.a_tpl.yearscroll = false;
|
||||
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
||||
</script>
|
||||
<?php
|
||||
|
||||
echo "<BR> "._QXZ("to")." <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
||||
|
||||
?>
|
||||
<script language="JavaScript">
|
||||
var o_cal = new tcal ({
|
||||
// form name
|
||||
'formname': 'vicidial_report',
|
||||
// input name
|
||||
'controlname': 'end_date'
|
||||
});
|
||||
o_cal.a_tpl.yearscroll = false;
|
||||
// o_cal.a_tpl.weekstart = 1; // Monday week start
|
||||
</script>
|
||||
<?php
|
||||
|
||||
echo "</TD><TD VALIGN=TOP>"._QXZ("User Groups").":<BR>";
|
||||
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
||||
|
||||
if (preg_match('/\-\-ALL\-\-/',$user_group_string))
|
||||
{echo "<option value=\"--ALL--\" selected>-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
||||
else
|
||||
{echo "<option value=\"--ALL--\">-- "._QXZ("ALL USER GROUPS")." --</option>\n";}
|
||||
$o=0;
|
||||
while ($user_groups_to_print > $o)
|
||||
{
|
||||
if (preg_match("/$user_groups[$o]\|/i",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
||||
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
||||
$o++;
|
||||
}
|
||||
echo "</SELECT>\n";
|
||||
echo "</TD><TD VALIGN=TOP>";
|
||||
echo "<input type='checkbox' name='time_in_sec' value='checked' $time_in_sec>"._QXZ("Time in seconds")."<BR>";
|
||||
echo "<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
|
||||
echo "</TD><TD VALIGN=TOP>\n<BR><BR>";
|
||||
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
|
||||
echo "</TD><TD VALIGN=TOP> ";
|
||||
|
||||
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
||||
echo " <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
|
||||
echo "</FONT>\n";
|
||||
echo "</TD></TR></TABLE>";
|
||||
|
||||
echo "</FORM>";
|
||||
############################################################################
|
||||
##### END HTML form section
|
||||
############################################################################
|
||||
|
||||
echo $ASCII_text;
|
||||
|
||||
|
||||
$ENDtime = date("U");
|
||||
$RUNtime = ($ENDtime - $STARTtime);
|
||||
echo "<font size=1 color=white>$RUNtime</font>\n";
|
||||
|
||||
|
||||
if ($db_source == 'S')
|
||||
{
|
||||
mysqli_close($link);
|
||||
$use_slave_server=0;
|
||||
$db_source = 'M';
|
||||
require("dbconnect_mysqli.php");
|
||||
}
|
||||
|
||||
$endMS = microtime();
|
||||
$startMSary = explode(" ",$startMS);
|
||||
$endMSary = explode(" ",$endMS);
|
||||
$runS = ($endMSary[0] - $startMSary[0]);
|
||||
$runM = ($endMSary[1] - $startMSary[1]);
|
||||
$TOTALrun = ($runS + $runM);
|
||||
|
||||
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
|
||||
?>
|
||||
|
||||
</BODY></HTML>
|
||||
Reference in New Issue
Block a user