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Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign.

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git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-12-02 18:51:29 +00:00
parent 83ca0686aa
commit 6b7b7374f4
10 changed files with 400 additions and 99 deletions
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agc_2-X/trunk/www/agc/vicidial.php
+9 -6
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@@ -371,10 +371,11 @@
# 111021-1623 - Fix for rare stuck vac issue with manual alt dial
# 111024-1237 - Added callback_list_calltime option
# 111114-0039 - Added scheduled callback and qm-dispo-code fields to API
# 111202-1444 - Added grade-random next-agent-call options
#
$version = '2.4-338c';
$build = '111114-0039';
$version = '2.4-339c';
$build = '111202-1444';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=75;
$one_mysql_log=0;
@@ -2523,7 +2524,7 @@ else
}
##### grab the campaign_weight and number of calls today on that campaign for the agent
$stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
$stmt="SELECT campaign_weight,calls_today,campaign_grade FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -2533,13 +2534,15 @@ else
$row=mysql_fetch_row($rslt);
$campaign_weight = $row[0];
$calls_today = $row[1];
$campaign_grade = $row[2];
$i++;
}
else
{
$campaign_weight = '0';
$calls_today = '0';
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');";
$campaign_grade = '1';
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today,campaign_grade) values('$VD_login','$VD_campaign','0','0','$calls_today','$campaign_grade');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -2552,7 +2555,7 @@ else
echo "<!-- campaign is set to auto_dial_level: $auto_dial_level -->\n";
$closer_chooser_string='';
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,last_inbound_call_time,last_inbound_call_finish) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N','$phone_ring_timeout','$on_hook_agent','$NOW_TIME','$NOW_TIME');";
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,last_inbound_call_time,last_inbound_call_finish,campaign_grade) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N','$phone_ring_timeout','$on_hook_agent','$NOW_TIME','$NOW_TIME','$campaign_grade');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);}
@@ -2615,7 +2618,7 @@ else
{
print "<!-- campaign is set to manual dial: $auto_dial_level -->\n";
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N','$phone_ring_timeout','$on_hook_agent');";
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,campaign_grade) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N','$phone_ring_timeout','$on_hook_agent','$campaign_grade');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);}