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Fix for AGENT routing, check for availability, issue #1211

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git-svn-id: svn://192.168.202.10@3320 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-11-12 15:09:16 +00:00
parent 9a04537db3
commit 6d3ef26863
2 changed files with 61 additions and 12 deletions
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agc_2-X/trunk/agi/agi-DID_route.agi
+58 -9
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@@ -46,6 +46,7 @@
# 170923-1355 - Added system filter feature, before any other actions
# 190216-0814 - Fix for user-group, in-group and campaign settings matching issues
# 200623-2258 - Added Answer Signal options
# 201112-0834 - Fix for AGENT routing, check for availability, issue #1211
#
@@ -1251,6 +1252,63 @@ if ( ( ($max_queue_ingroup_calls > 0) || ($max_queue_ingroup_calls < 0) ) && ($n
##### END max queue ingroup calls redirect process #####
### Route AGENT call to a logged-in VICIDIAL agent
if ($did_route =~ /AGENT/)
{
if ($AGILOG) {$agi_string = " did_route AGENT: |$user|$extension|$user_unavailable_action|"; &agi_output;}
$agent_live=0;
$queue_date_epoch = time();
$BDtarget = ($queue_date_epoch - 5);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
# check for agent being logged-in (removed ' and status NOT IN('PAUSED')')
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$user' and last_update_time > '$BDtsSQLdate';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$agent_live = $aryA[0];
}
$sthA->finish();
if ($agent_live > 0)
{
$did_ig_prefix='99909';
if ( ($SSinbound_answer_config > 0) && ($inbound_route_answer =~ /N/i) )
{$did_ig_prefix='99809';}
$did_extension = "$did_ig_prefix$S$did_id$S$S$S$route_type";
$exten_context = $ext_context;
$did_route = 'EXTEN';
if ($AGILOG) {$agi_string = "AGENT available, Routing call: $agent_live|$user"; &agi_output;}
}
else
{
$did_route = $user_unavailable_action;
$exten_context = 'default';
$route_type = 'NOAGENT';
if ($AGILOG) {$agi_string = "AGENT unavailable Redirect: |$user|$user_unavailable_action|$user_route_settings_ingroup|$did_extension|$stmtA|"; &agi_output;}
### Update the call in vicidial_did_log
$stmtA = "UPDATE vicidial_did_log SET did_route='NA_$did_route' where uniqueid='$uniqueid' and channel='$channel' and server_ip='$VARserver_ip' and caller_id_number='$callerid' and call_date='$SQLdate';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rowsL = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- DID UPDATE LOG : |$affected_rowsL|$stmtA|"; &agi_output;}
}
}
### Route call to a VICIDIAL-defined phone
if ($did_route =~ /PHONE/)
{
@@ -1314,15 +1372,6 @@ if ($did_route =~ /IN_GROUP/)
}
### Route call to a logged-in VICIDIAL agent
if ($did_route =~ /AGENT/)
{
$did_extension = "$did_ig_prefix$S$did_id$S$S$S$route_type";
$exten_context = $ext_context;
$did_route = 'EXTEN';
}
### QueueMetrics logging if enabled
if ( ($did_route =~ /EXTEN|CALLMENU/) && ($enable_queuemetrics_logging > 0) )
{