diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE
index f17f7ecf..a3bc66b0 100644
--- a/agc_2-X/trunk/UPGRADE
+++ b/agc_2-X/trunk/UPGRADE
@@ -363,6 +363,11 @@ OTHER CHANGES:
100. Added _wait_time options to Next Agent Call settings for Campaigns and
Inbound Groups.
+101. Added External Web Socket URL option so a WebRTC phone can be used outside
+ a network if the Phone is set to Use External Server IP = Y
+
+102. Added SYSTEM options to the campaign detail Manual Dial Filter feature
+
diff --git a/agc_2-X/trunk/www/agc/vdc_db_query.php b/agc_2-X/trunk/www/agc/vdc_db_query.php
index 9cbfddcc..7f37732a 100644
--- a/agc_2-X/trunk/www/agc/vdc_db_query.php
+++ b/agc_2-X/trunk/www/agc/vdc_db_query.php
@@ -464,13 +464,14 @@
# 180910-2340 - Small fix for call notes display
# 180918-2231 - Change to use the same new function for manual dial DNC filtering
# 180926-2150 - Added translatable phrases, related to issue #1114
+# 181005-1744 - Added SYSTEM option for manual_dial_filter
#
-$version = '2.14-358';
-$build = '180926-2150';
+$version = '2.14-359';
+$build = '181005-1744';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
-$mysql_log_count=762;
+$mysql_log_count=787;
$one_mysql_log=0;
$DB=0;
$VD_login=0;
@@ -2417,6 +2418,56 @@ if ($ACTION == 'manDiaLnextCaLL')
exit;
}
}
+
+ if (preg_match("/SYSTEM/",$manual_dial_filter))
+ {
+ $stmt="SELECT count(*) FROM vicidial_list where phone_number='$phone_number';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00763',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $row=mysqli_fetch_row($rslt);
+ $MDF_search_flag='MAIN';
+
+ if ( ($row[0] < 1) and (preg_match("/WITH_ALT/",$manual_dial_filter)) )
+ {
+ $stmt="SELECT count(*) FROM vicidial_list where alt_phone='$phone_number';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00764',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $row=mysqli_fetch_row($rslt);
+ $MDF_search_flag='ALT';
+ }
+
+ if ( ($row[0] < 1) and (preg_match("/WITH_ALT_ADDR3/",$manual_dial_filter)) )
+ {
+ $stmt="SELECT count(*) FROM vicidial_list where address3='$phone_number';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00765',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $row=mysqli_fetch_row($rslt);
+ $MDF_search_flag='ADDR3';
+ }
+
+ if ($row[0] < 1)
+ {
+ ### purge from the dial queue and api
+ $stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$phone_number' and user='$user';";
+ if ($DB) {echo "$stmt\n";}
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00766',$user,$server_ip,$session_name,$one_mysql_log);}
+ $VMDQaffected_rows = mysqli_affected_rows($link);
+
+ $stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';";
+ if ($DB) {echo "$stmt\n";}
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00767',$user,$server_ip,$session_name,$one_mysql_log);}
+ $VLAEDaffected_rows = mysqli_affected_rows($link);
+
+ echo "NUMBER NOT IN SYSTEM\n";
+ if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
+ exit;
+ }
+ }
### END check for manual dial filtering ###
if ($lookup_empty_insert_lead > 0)
@@ -5482,6 +5533,43 @@ if ($ACTION == 'manDiaLonly')
exit;
}
}
+
+ if (preg_match("/SYSTEM/",$manual_dial_filter))
+ {
+ $stmt="SELECT count(*) FROM vicidial_list where phone_number='$phone_number';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00768',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $row=mysqli_fetch_row($rslt);
+ $MDF_search_flag='MAIN';
+
+ if ( ($row[0] < 1) and (preg_match("/WITH_ALT/",$manual_dial_filter)) )
+ {
+ $stmt="SELECT count(*) FROM vicidial_list where alt_phone='$phone_number';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00769',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $row=mysqli_fetch_row($rslt);
+ $MDF_search_flag='ALT';
+ }
+
+ if ( ($row[0] < 1) and (preg_match("/WITH_ALT_ADDR3/",$manual_dial_filter)) )
+ {
+ $stmt="SELECT count(*) FROM vicidial_list where address3='$phone_number';";
+ $rslt=mysql_to_mysqli($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00770',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $row=mysqli_fetch_row($rslt);
+ $MDF_search_flag='ADDR3';
+ }
+
+ if ($row[0] < 1)
+ {
+ echo " CALL NOT PLACED\nNUMBER NOT IN SYSTEM\n";
+ if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
+ exit;
+ }
+ }
### END check phone filtering for DNC or camplists if enabled ###
@@ -14842,7 +14930,7 @@ if ($ACTION == 'SBC_timezone_build')
### Grab Server GMT value from the database
$stmt="SELECT local_gmt FROM servers where server_ip='$server_ip' limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00771',$user,$server_ip,$session_name,$one_mysql_log);}
$gmt_recs = mysqli_num_rows($rslt);
if ($gmt_recs > 0)
{
@@ -14855,7 +14943,7 @@ if ($ACTION == 'SBC_timezone_build')
### Grab current GMT value of the lead that was called
$stmt="SELECT gmt_offset_now from vicidial_list where lead_id='$lead_id';";
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00772',$user,$server_ip,$session_name,$one_mysql_log);}
$scb_lead_recs = mysqli_num_rows($rslt);
if ($scb_lead_recs > 0)
{
@@ -14875,7 +14963,7 @@ if ($ACTION == 'SBC_timezone_build')
### Grab campaign setting for scheduled_callbacks_timezones_container
$stmt="SELECT scheduled_callbacks_timezones_container from vicidial_campaigns where campaign_id='$campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00773',$user,$server_ip,$session_name,$one_mysql_log);}
$scb_lead_recs = mysqli_num_rows($rslt);
if ($scb_lead_recs > 0)
{
@@ -14889,7 +14977,7 @@ if ($ACTION == 'SBC_timezone_build')
$stmt = "SELECT container_entry from vicidial_settings_containers where container_id='$scheduled_callbacks_timezones_container' limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00774',$user,$server_ip,$session_name,$one_mysql_log);}
$VSC_ct = mysqli_num_rows($rslt);
if ($VSC_ct > 0)
{
@@ -14912,7 +15000,7 @@ if ($ACTION == 'SBC_timezone_build')
$stmt = "SELECT php_tz from vicidial_phone_codes where country='$line_country' and DST='$line_dst' and tz_code='$line_zone' limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00775',$user,$server_ip,$session_name,$one_mysql_log);}
$VPC_ct = mysqli_num_rows($rslt);
if ($VPC_ct > 0)
{
@@ -17892,13 +17980,13 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
$stmt = "UPDATE vicidial_list set status='DNCL' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00776',$user,$server_ip,$session_name,$one_mysql_log);}
### reset agent log record
$stmt="UPDATE vicidial_agent_log set lead_id=NULL,comments='' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00777',$user,$server_ip,$session_name,$one_mysql_log);}
echo " NO-HOPPER DNC CAMPAIGN\nTRY AGAIN\n";
$stage .= "|$agent_log_id|$vla_status|$agent_dialed_type|$agent_dialed_number|";
@@ -17932,7 +18020,7 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
else
{$stmt="SELECT count(*) FROM vicidial_campaign_dnc where phone_number='$temp_phone_number' and campaign_id='$temp_campaign_id';";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00778',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
@@ -17941,13 +18029,13 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
$stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$temp_phone_number' and user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00779',$user,$server_ip,$session_name,$one_mysql_log);}
$VMDQaffected_rows = mysqli_affected_rows($link);
$stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00780',$user,$server_ip,$session_name,$one_mysql_log);}
$VLAEDaffected_rows = mysqli_affected_rows($link);
if ($temp_no_hopper > 0)
@@ -17956,13 +18044,13 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
$stmt = "UPDATE vicidial_list set status='DNCL' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00781',$user,$server_ip,$session_name,$one_mysql_log);}
### reset agent log record
$stmt="UPDATE vicidial_agent_log set lead_id=NULL,comments='' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00782',$user,$server_ip,$session_name,$one_mysql_log);}
echo " NO-HOPPER DNC\nTRY AGAIN\n";
$stage .= "|$agent_log_id|$vla_status|$agent_dialed_type|$agent_dialed_number|";
@@ -17995,7 +18083,7 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
else
{$stmt="SELECT count(*) FROM vicidial_dnc where phone_number='$temp_phone_number';";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00783',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$row=mysqli_fetch_row($rslt);
if ($row[0] > 0)
@@ -18004,13 +18092,13 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
$stmt = "DELETE from vicidial_manual_dial_queue where phone_number='$temp_phone_number' and user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00784',$user,$server_ip,$session_name,$one_mysql_log);}
$VMDQaffected_rows = mysqli_affected_rows($link);
$stmt = "UPDATE vicidial_live_agents set external_dial='' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00785',$user,$server_ip,$session_name,$one_mysql_log);}
$VLAEDaffected_rows = mysqli_affected_rows($link);
if ($temp_no_hopper > 0)
@@ -18019,13 +18107,13 @@ function manual_dnc_check($temp_phone_number, $temp_no_hopper, $temp_dial_only)
$stmt = "UPDATE vicidial_list set status='DNCL' where lead_id='$lead_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00786',$user,$server_ip,$session_name,$one_mysql_log);}
### reset agent log record
$stmt="UPDATE vicidial_agent_log set lead_id=NULL,comments='' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00787',$user,$server_ip,$session_name,$one_mysql_log);}
echo " NO-HOPPER DNC\nTRY AGAIN\n";
$stage .= "|$agent_log_id|$vla_status|$agent_dialed_type|$agent_dialed_number|";
diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php
index 72e8193a..c023e2d6 100644
--- a/agc_2-X/trunk/www/agc/vicidial.php
+++ b/agc_2-X/trunk/www/agc/vicidial.php
@@ -605,10 +605,11 @@
# 180924-0002 - Added three_way_volume_buttons campaign feature
# 180926-1757 - Fix for rare webform URL issue
# 181003-1737 - Added external_web_socket_url option
+# 181005-1909 - Added SYSTEM manual_dial_filter option
#
-$version = '2.14-574c';
-$build = '181003-1737';
+$version = '2.14-575c';
+$build = '181005-1909';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -9258,8 +9259,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var regMDFvarDNC = new RegExp("DNC","ig");
var regMNHDNCvar = new RegExp("NO-HOPPER DNC","ig");
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
+ var regMDFvarSYS = new RegExp("SYSTEM","ig");
var regMDFvarTIME = new RegExp("OUTSIDE","ig");
- if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) )
+ if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarSYS)) || (MDnextCID.match(regMDFvarTIME)) )
{
button_click_log = button_click_log + "" + SQLdate + "-----DialNextFailed---" + MDnextCID + " " + "|";
@@ -9278,6 +9280,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{alert_box("\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMDFvarCAMP))
{alert_box("\n" + mdnPhonENumbeR); alert_displayed=1;}
+ if (MDnextCID.match(regMDFvarSYS))
+ {alert_box("\n" + mdnPhonENumbeR); alert_displayed=1;}
if (MDnextCID.match(regMDFvarTIME))
{alert_box("\n" + mdnPhonENumbeR); alert_displayed=1;}
diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php
index 5c8a8976..22ffb90b 100644
--- a/agc_2-X/trunk/www/vicidial/admin.php
+++ b/agc_2-X/trunk/www/vicidial/admin.php
@@ -4460,12 +4460,13 @@ else
# 180924-1731 - Added callback_dnc campaign setting
# 180927-0018 - Added _wait_time options for next agent call options in campaigns and in-groups
# 181003-1619 - Added external_web_socket_url server setting
+# 181005-1738 - Added SYSTEM to Manual Dial Filter campaign options
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
-$admin_version = '2.14-693a';
-$build = '181003-1619';
+$admin_version = '2.14-694a';
+$build = '181005-1738';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -23475,7 +23476,7 @@ if ($ADD==31)
echo "
"._QXZ("Manual Dial List ID").":
$NWB#campaigns-manual_dial_list_id$NWE
\n";
- echo "
"._QXZ("Manual Dial Filter").":
$NWB#campaigns-manual_dial_filter$NWE
\n";
+ echo "
"._QXZ("Manual Dial Filter").":
$NWB#campaigns-manual_dial_filter$NWE
\n";
echo "
"._QXZ("Manual Preview Dial").":
$NWB#campaigns-manual_preview_dial$NWE
\n";
diff --git a/agc_2-X/trunk/www/vicidial/help_documentation.txt b/agc_2-X/trunk/www/vicidial/help_documentation.txt
index a9bd5a28..7bfacf00 100644
--- a/agc_2-X/trunk/www/vicidial/help_documentation.txt
+++ b/agc_2-X/trunk/www/vicidial/help_documentation.txt
@@ -1,4 +1,4 @@
-# version: 201810031631
+# version: 201810051743
users-user User ID This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.
users-pass Password This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.
users-force_change_password Force Change Password If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.
@@ -304,7 +304,7 @@ campaigns-display_queue_count Agent Display Queue Count If set to Y, when a
campaigns-manual_dial_override Manual Dial Override The setting can override the Users setting for manual dial ability for agents when they are logged into this campaign. NONE will follow the Users setting, ALLOW_ALL will allow any agent logged into this campaign to place manual dial calls, DISABLE_ALL will not allow anyone logged into this campaign to place manual dial calls. Default is NONE.
campaigns-manual_dial_override_field Manual Dial Override Field The setting if set to ENABLED will show the Manual Dial Override field in the agent screen. Default is ENABLED.
campaigns-manual_dial_list_id Manual Dial List ID The default list_id to be used when an agent places a manual call and a new lead record is created in the list table. Default is 999. This field can contain digits only.
-campaigns-manual_dial_filter Manual Dial Filter This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number. As for the DNC options, DNC will use the campaign settings for DNC filtering, CAMPDNC will ignore the campaign DNC settings and will use the this campaign DNC list, INTERNALDNC will ignore the campaign DNC settings and will use the internal DNC list
+campaigns-manual_dial_filter Manual Dial Filter This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number. As for the DNC options, DNC will use the campaign settings for DNC filtering, CAMPDNC will ignore the campaign DNC settings and will use the this campaign DNC list, INTERNALDNC will ignore the campaign DNC settings and will use the internal DNC list, SYSTEM - will include all phone numbers in the system
campaigns-manual_dial_search_checkbox Manual Dial Search Checkbox This allows you to define if you want the manual dial search checkbox to be selected by default or not. If an option with RESET is chosen, then the checkbox will be reset after every call. If an option with LOCK is chosen, then the agent will not be able to click on the checkbox. Default is SELECTED.
campaigns-manual_dial_search_filter Manual Dial Search Filter This allows the agent to search only within lists belonging to this campaign when the agent has the Manual Dial Search Checkbox selected in the manual dial screen. The options are, CAMPLISTS_ONLY - will check for the number within the active lists for the campaign, CAMPLISTS_ALL - will also include inactive lists in the search for the number, NONE - no filter on manual dial searching. Default is NONE. If a lead is not found, then a new lead will be added. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number.
campaigns-manual_preview_dial Manual Preview Dial This allows the agent in manual dial mode to see the lead information when they click Dial Next Number before they actively dial the phone call. There is an optional link to SKIP the lead and move on to the next one if selected. Default is PREVIEW_AND_SKIP.