diff --git a/agc_2-X/trunk/docs/LOG_TABLES.txt b/agc_2-X/trunk/docs/LOG_TABLES.txt new file mode 100644 index 00000000..9f9861ea --- /dev/null +++ b/agc_2-X/trunk/docs/LOG_TABLES.txt @@ -0,0 +1,50 @@ +LOG TABLE DESCRIPTIONS DOC Started: 2016-11-14 Updated: 2016-11-14 + + +This document is meant for reference only, and it may not contain all log tables. + + +call_log - log of Asterisk inbound and outbound calls. Not necessarily accurate for call totals within VICIdial +callcard_log - Details involving the optional calling card module. +live_inbound_log - Logs of calls as they enter Call Menus. +park_log - Logs calls parked by agents. +recording_log - log for all recordings made within VICIdial or Asterisk. +user_call_log - manual dial calls placed in agent screen, includes 3way calls +vicidial_admin_log - Changes made through the admin interface. +vicidial_agent_log - Agent activity through the agent interface. +vicidial_agent_skip_log - Logs leads agent skipped in manual preview dial mode. +vicidial_ajax_log - Special debugging log for agent screen AJAX which must be enabled in System Settings. +vicidial_api_log - Log of all Agent and Non-Agent API calls to the system. +vicidial_carrier_log - Details about outbound calls, used in the carrier response log report. +vicidial_chat_log - Log of converstaions via optional chat module. +vicidial_closer_log - Contains logs for all ViciDial inbound calls that entered an In-Group(queue). +vicidial_cpd_log - Logs CPD responses if using Sangoma CPD(Lyra). +vicidial_dial_log - Logs outbound call information, similar to vicidial_log but contains more info for troubleshooting, including outgoing CID. +vicidial_did_agent_log - Only populated if "DID Agent Log" is enabled in system settings, will log the user that received a call from a DID +vicidial_did_log - Logs of all inbound calls as they came into the system +vicidial_dnc_log - Logs adding/deleting from the DNC lists. +vicidial_dnccom_filter_log - Log for the optional DNC.com integration. +vicidial_dtmf_log - Logs DTMF received within Asterisk. +vicidial_email_log - Log of inbound/reply emails. +vicidial_grab_call_log - Logs the agent grabs of calls waiting in queue +vicidial_lead_search_log - Logs of agent lead search events. +vicidial_list_update_log - Logs the optional list update process(which has to be manually set up on server) +vicidial_log - Contains logs for all ViciDial-initiated outbound calls, much more information than call_log, and more accurate. +vicidial_log_extended - Full caller_code and URL trigger information for inbound and outbound calls. +vicidial_log_noanswer - Only populated if "No-Answer Log" is enabled in system settings, will log no-answer calls +vicidial_manager_chat_log - Log of manager to agent chats. +vicidial_monitor_log - Will log agent monitoring sessions that use the monitoring AGI script +vicidial_nanpa_filter_log - Logs filtering processes of the optionaly NANPA cellphone filtering, if enabled on your system +vicidial_outbound_ivr_log - Will log call menu entries from outbound auto-dial survey calls +vicidial_process_trigger_log - There is a process triggering feature on the back end, this logs those actions +vicidial_qc_agent_log - Log for quality control module +vicidial_recording_access_log - Logs who accessed or attempted to access recordings, if that System Setting feature is enabled. +vicidial_remote_agent_log - logs calls taken by remote agents. +vicidial_report_log - Logs who ran a report, how long it took, etc. +vicidial_timeclock_audit_log - This is separate from the timeclock and logs all clock punches, is not altered if a manager alters a timeclock entry +vicidial_timeclock_log - Log for the timeclock, i.e. punching in/out. +vicidial_url_log - Used by the URL report, logs URL responses and other details from URL calls initiated by VICIdial (i.e. dispo call url) +vicidial_user_closer_log - logs the closer(in-group) selections by the agents in the agent screen. +vicidial_user_log - Logs agent screen login and logout activity. +vicidial_user_territory_log - Logs the Territory selections by the agents in the agent screen. +vicidial_xfer_log - logs of transfers of calls from ViciDial agents to other in-groups(queues)