From 713f987b0ebe1e873e6ccb0f6d225cb360eee45d Mon Sep 17 00:00:00 2001
From: mattf <mattf@3d104415-ff17-0410-8863-d5cf3c621b8a>
Date: Tue, 28 Oct 2008 01:43:10 +0000
Subject: [PATCH] added database optimizations added uniqueid to
 vicidial_closer_log beta start of IVRstats report

git-svn-id: svn://192.168.202.10@991 3d104415-ff17-0410-8863-d5cf3c621b8a
---
 agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi    |    4 +-
 .../trunk/extras/MySQL_AST_CREATE_tables.sql  |   23 +-
 agc_2-X/trunk/extras/upgrade_2.0.5.sql        |   25 +
 agc_2-X/trunk/www/vicidial/AST_IVRstats.php   | 1137 +++++++++++++++++
 4 files changed, 1185 insertions(+), 4 deletions(-)
 create mode 100644 agc_2-X/trunk/www/vicidial/AST_IVRstats.php

diff --git a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
index ba9f75cb..eec3102b 100644
--- a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+++ b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
@@ -653,7 +653,7 @@ if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
 	{
 	$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
 
-	$stmtA = "INSERT INTO vicidial_closer_log set status='DROP',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='AFTER HOURS DROP',term_reason='AFTERHOURS';";
+	$stmtA = "INSERT INTO vicidial_closer_log set status='DROP',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='AFTER HOURS DROP',term_reason='AFTERHOURS',uniqueid='$uniqueid';";
 	$affected_rows = $dbhA->do($stmtA);
 	$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
 	$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
@@ -886,7 +886,7 @@ if ($Uaffected_rows < 1)
 	$affected_rows = $dbhA->do($stmtA);
 	}
 
-$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,xfercallid) values('$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N','$insert_xfer_id')";
+$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,xfercallid,uniqueid) values('$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N','$insert_xfer_id','$uniqueid')";
 	if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
 $affected_rows = $dbhA->do($stmtA);
 $stmtB = "select LAST_INSERT_ID() LIMIT 1;";
diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
index 3b145e07..9fff8288 100644
--- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
@@ -392,9 +392,11 @@ queue_seconds DECIMAL(7,2) default '0',
 user_group VARCHAR(20),
 xfercallid INT(9) UNSIGNED,
 term_reason  ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
+uniqueid VARCHAR(20) NOT NULL default '',
 index (lead_id),
 index (call_date),
-index (campaign_id)
+index (campaign_id),
+index (uniqueid)
 );
 
 CREATE TABLE vicidial_xfer_log (
@@ -1325,7 +1327,24 @@ INSERT INTO vicidial_phone_codes (country_code, country, areacode, state, GMT_of
 
 UPDATE system_settings SET qc_last_pull_time=NOW();
 
-UPDATE system_settings SET db_schema_version='1111';
+CREATE INDEX country_postal_code on vicidial_postal_codes (country_code,postal_code);
+CREATE INDEX country_area_code on vicidial_phone_codes (country_code,areacode);
+CREATE INDEX country_state on vicidial_phone_codes (country_code,state);
+CREATE INDEX country_code on vicidial_phone_codes (country_code);
+CREATE INDEX phone_list on vicidial_list (phone_number,list_id);
+CREATE INDEX list_phone on vicidial_list (list_id,phone_number);
+CREATE INDEX start_time on call_log (start_time);
+CREATE INDEX end_time on call_log (end_time);
+CREATE INDEX time on call_log (start_time,end_time);
+CREATE INDEX list_status on vicidial_list (list_id,status);
+CREATE INDEX time_user on vicidial_agent_log (event_time,user);
+CREATE INDEX date_user on vicidial_xfer_log (call_date,user);
+CREATE INDEX date_closer on vicidial_xfer_log (call_date,closer);
+CREATE INDEX phone_number on vicidial_xfer_log (phone_number);
+CREATE INDEX phone_number on vicidial_closer_log (phone_number);
+CREATE INDEX date_user on vicidial_closer_log (call_date,user);
+
+UPDATE system_settings SET db_schema_version='1113';
 
 GRANT RELOAD ON *.* TO cron@'%';
 GRANT RELOAD ON *.* TO cron@localhost;
diff --git a/agc_2-X/trunk/extras/upgrade_2.0.5.sql b/agc_2-X/trunk/extras/upgrade_2.0.5.sql
index 56ca227d..6354d427 100644
--- a/agc_2-X/trunk/extras/upgrade_2.0.5.sql
+++ b/agc_2-X/trunk/extras/upgrade_2.0.5.sql
@@ -489,3 +489,28 @@ UPDATE system_settings SET db_schema_version='1110';
 CREATE UNIQUE INDEX server_id on servers (server_id);
 
 UPDATE system_settings SET db_schema_version='1111';
+
+ALTER TABLE vicidial_closer_log ADD uniqueid VARCHAR(20) NOT NULL default '';
+
+CREATE INDEX uniqueid on vicidial_closer_log (uniqueid);
+
+UPDATE system_settings SET db_schema_version='1112';
+
+CREATE INDEX country_postal_code on vicidial_postal_codes (country_code,postal_code);
+CREATE INDEX country_area_code on vicidial_phone_codes (country_code,areacode);
+CREATE INDEX country_state on vicidial_phone_codes (country_code,state);
+CREATE INDEX country_code on vicidial_phone_codes (country_code);
+CREATE INDEX phone_list on vicidial_list (phone_number,list_id);
+CREATE INDEX list_phone on vicidial_list (list_id,phone_number);
+CREATE INDEX start_time on call_log (start_time);
+CREATE INDEX end_time on call_log (end_time);
+CREATE INDEX time on call_log (start_time,end_time);
+CREATE INDEX list_status on vicidial_list (list_id,status);
+CREATE INDEX time_user on vicidial_agent_log (event_time,user);
+CREATE INDEX date_user on vicidial_xfer_log (call_date,user);
+CREATE INDEX date_closer on vicidial_xfer_log (call_date,closer);
+CREATE INDEX phone_number on vicidial_xfer_log (phone_number);
+CREATE INDEX phone_number on vicidial_closer_log (phone_number);
+CREATE INDEX date_user on vicidial_closer_log (call_date,user);
+
+UPDATE system_settings SET db_schema_version='1113';
diff --git a/agc_2-X/trunk/www/vicidial/AST_IVRstats.php b/agc_2-X/trunk/www/vicidial/AST_IVRstats.php
new file mode 100644
index 00000000..39a51cf3
--- /dev/null
+++ b/agc_2-X/trunk/www/vicidial/AST_IVRstats.php
@@ -0,0 +1,1137 @@
+<? 
+# AST_IVRstats.php
+# 
+# Copyright (C) 2008  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+#
+# CHANGES
+#
+# 81026-2026 - First build
+#
+
+require("dbconnect.php");
+
+$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
+$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
+$PHP_SELF=$_SERVER['PHP_SELF'];
+if (isset($_GET["group"]))				{$group=$_GET["group"];}
+	elseif (isset($_POST["group"]))		{$group=$_POST["group"];}
+if (isset($_GET["query_date"]))				{$query_date=$_GET["query_date"];}
+	elseif (isset($_POST["query_date"]))	{$query_date=$_POST["query_date"];}
+if (isset($_GET["end_date"]))			{$end_date=$_GET["end_date"];}
+	elseif (isset($_POST["end_date"]))	{$end_date=$_POST["end_date"];}
+if (isset($_GET["shift"]))				{$shift=$_GET["shift"];}
+	elseif (isset($_POST["shift"]))		{$shift=$_POST["shift"];}
+if (isset($_GET["submit"]))				{$submit=$_GET["submit"];}
+	elseif (isset($_POST["submit"]))	{$submit=$_POST["submit"];}
+if (isset($_GET["SUBMIT"]))				{$SUBMIT=$_GET["SUBMIT"];}
+	elseif (isset($_POST["SUBMIT"]))	{$SUBMIT=$_POST["SUBMIT"];}
+if (isset($_GET["DB"]))					{$DB=$_GET["DB"];}
+	elseif (isset($_POST["DB"]))		{$DB=$_POST["DB"];}
+
+$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
+$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
+
+if (strlen($shift)<2) {$shift='ALL';}
+
+#############################################
+##### START SYSTEM_SETTINGS LOOKUP #####
+$stmt = "SELECT use_non_latin FROM system_settings;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$qm_conf_ct = mysql_num_rows($rslt);
+$i=0;
+while ($i < $qm_conf_ct)
+	{
+	$row=mysql_fetch_row($rslt);
+	$non_latin =					$row[0];
+	$i++;
+	}
+##### END SETTINGS LOOKUP #####
+###########################################
+
+$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';";
+if ($DB) {echo "|$stmt|\n";}
+if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
+$rslt=mysql_query($stmt, $link);
+$row=mysql_fetch_row($rslt);
+$auth=$row[0];
+
+
+  if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
+	{
+    Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
+    Header("HTTP/1.0 401 Unauthorized");
+    echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
+    exit;
+	}
+
+$NOW_DATE = date("Y-m-d");
+$NOW_TIME = date("Y-m-d H:i:s");
+$STARTtime = date("U");
+if (!isset($group)) {$group = '';}
+if (!isset($query_date)) {$query_date = $NOW_DATE;}
+if (!isset($end_date)) {$end_date = $NOW_DATE;}
+
+$stmt="select group_id from vicidial_inbound_groups;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$groups_to_print = mysql_num_rows($rslt);
+$i=0;
+	$LISTgroups[$i]='---NONE---';
+	$i++;
+	$groups_to_print++;
+while ($i < $groups_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$LISTgroups[$i] =$row[0];
+	$i++;
+	}
+
+$i=0;
+$group_string='|';
+$group_ct = count($group);
+while($i < $group_ct)
+	{
+	$group_string .= "$group[$i]|";
+	$group_SQL .= "'$group[$i]',";
+	$i++;
+	}
+if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
+	{
+	$group_SQL = "''";
+#	$group_SQL = "group_id IN('')";
+	}
+else
+	{
+	$group_SQL = eregi_replace(",$",'',$group_SQL);
+#	$group_SQL = "group_id IN($group_SQL)";
+	}
+
+
+$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$statcats_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $statcats_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$vsc_id[$i] =	$row[0];
+	$vsc_name[$i] =	$row[1];
+	$vsc_count[$i] = 0;
+	$i++;
+	}
+?>
+
+<HTML>
+<HEAD>
+<STYLE type="text/css">
+<!--
+   .green {color: white; background-color: green}
+   .red {color: white; background-color: red}
+   .blue {color: white; background-color: blue}
+   .purple {color: white; background-color: purple}
+-->
+ </STYLE>
+
+<? 
+echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
+echo "<TITLE>VICIDIAL: IVR Stats</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
+if ($DB > 0)
+	{
+	echo "<BR>\n";
+	echo "$group_ct|$group_string|$group_SQL\n";
+	echo "<BR>\n";
+	echo "$shift|$query_date|$end_date\n";
+	echo "<BR>\n";
+	}
+
+echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
+echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
+echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
+echo "Date Range:<BR>\n";
+echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
+echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
+echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
+echo "Inbound Groups: \n";
+echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
+echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
+	$o=0;
+	while ($groups_to_print > $o)
+	{
+		if (ereg("\|$LISTgroups[$o]\|",$group_string)) 
+			{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
+		else
+			{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
+		$o++;
+	}
+echo "</SELECT>\n";
+echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
+echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
+
+echo "</TD></TR>\n";
+echo "<TR><TD>\n";
+
+#echo "<SELECT SIZE=1 NAME=group>\n";
+#	$o=0;
+#	while ($groups_to_print > $o)
+#	{
+#		if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
+#		  else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
+#		$o++;
+#	}
+#echo "</SELECT>\n";
+echo "Shift: <SELECT SIZE=1 NAME=shift>\n";
+echo "<option selected value=\"$shift\">$shift</option>\n";
+echo "<option value=\"\">--</option>\n";
+echo "<option value=\"AM\">AM</option>\n";
+echo "<option value=\"PM\">PM</option>\n";
+echo "<option value=\"ALL\">ALL</option>\n";
+echo "</SELECT>\n";
+echo " &nbsp; <INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
+echo "</TD></TR></TABLE>\n";
+echo "</FORM>\n\n";
+
+echo "<PRE><FONT SIZE=2>\n\n";
+
+
+if ($groups_to_print < 1)
+{
+echo "\n\n";
+echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
+}
+
+else
+{
+if ($shift == 'AM') 
+	{
+	$time_BEGIN=$AM_shift_BEGIN;
+	$time_END=$AM_shift_END;
+	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}   
+	if (strlen($time_END) < 6) {$time_END = "15:15:00";}
+	}
+if ($shift == 'PM') 
+	{
+	$time_BEGIN=$PM_shift_BEGIN;
+	$time_END=$PM_shift_END;
+	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
+	if (strlen($time_END) < 6) {$time_END = "23:15:00";}
+	}
+if ($shift == 'ALL') 
+	{
+	if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
+	if (strlen($time_END) < 6) {$time_END = "23:59:59";}
+	}
+$query_date_BEGIN = "$query_date $time_BEGIN";   
+$query_date_END = "$end_date $time_END";
+
+
+
+echo "VICIDIAL: IVR Stats: $group_string          $NOW_TIME\n";
+
+
+
+
+
+
+
+##### Grab all records for the IVR for the specified time period
+$stmt="select uniqueid,extension,start_time,comment_a,comment_b,comment_d from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) order by uniqueid,start_time;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$logs_to_print = mysql_num_rows($rslt);
+$p=0;
+while ($p < $logs_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$uniqueid[$p] =		$row[0];
+	$extension[$p] =	$row[1];
+	$start_time[$p] =	$row[2];
+	$comment_a[$p] =	$row[3];
+	$comment_b[$p] =	$row[4];
+	$comment_d[$p] =	$row[5];
+	$p++;
+	}
+
+### create the call flow of all calls by uniqueid
+$last_uniqueid='';
+$p=0;
+$r=-1;
+while ($p < $logs_to_print)
+	{
+	if ($last_uniqueid === "$uniqueid[$p]")
+		{
+		$unique_calls[$r] .= "----------$comment_b[$p]";
+		}
+	else
+		{
+		$r++;
+		$unique_calls[$r] = $comment_b[$p];
+		$FLOWuniqueid[$r] = "$uniqueid[$p]";
+		$last_uniqueid = "$uniqueid[$p]";
+		}
+	$p++;
+	}
+
+### sort call flows for counting
+$RAWunique_calls = $unique_calls;
+sort($unique_calls);
+
+
+### count each unique call flow
+$last_Suniqueid='';
+$p=-1;
+$s=0;
+while ($s < $r)
+	{
+	if ($last_Suniqueid === "$unique_calls[$s]")
+		{
+		$STunique_calls_count[$p]++;
+		}
+	else
+		{
+		$p++;
+		$STunique_calls[$p] = $unique_calls[$s];
+		$last_Suniqueid = "$unique_calls[$s]";
+		$STunique_calls_count[$p]=1;
+		}
+	$s++;
+	}
+
+
+### put call flows and counts together for sorting again
+$s=0;
+while ($s < $p)
+	{
+	$STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
+	$FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
+	$s++;
+	}
+
+### sort call flows for counting
+rsort($FLOWunique_calls);
+
+
+### put call flows and counts together for sorting again
+$RUC_ct = count($RAWunique_calls);
+$s=0;
+while ($s < $p)
+	{
+	$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
+	$FLOWsummary[0] = ($FLOWsummary[0] + 0);
+
+	$t=0;
+	while ($t < $RUC_ct)
+		{
+		if ($FLOWsummary[1] === "$RAWunique_calls[$t]")
+			{
+			$FLOWunique_calls_list[$s] .= "'$FLOWuniqueid[$t]',";
+			}
+		$t++;
+		}
+
+	$s++;
+	}
+
+
+### put call flows and counts together for sorting again
+$s=0;
+while ($s < $p)
+	{
+	$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
+	$FLOWsummary[0] = ($FLOWsummary[0] + 0);
+
+	$FLOWunique_calls_list[$s] = preg_replace("/,$/","",$FLOWunique_calls_list[$s]);
+
+	echo "$FLOWsummary[0]|$FLOWsummary[1]|$FLOWunique_calls_list[$s]\n";
+
+	$s++;
+	}
+
+exit;
+
+
+
+
+
+
+
+if ($group_ct > 1)
+	{
+	echo "\n";
+	echo "---------- MULTI-GROUP BREAKDOWN:\n";
+	echo "+----------------------+---------+---------+---------+---------+\n";
+	echo "| IN-GROUP             | CALLS   | DROPS   | DROP %  | IVR     |\n";
+	echo "+----------------------+---------+---------+---------+---------+\n";
+
+	$i=0;
+	while($i < $group_ct)
+		{
+		$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
+		$rslt=mysql_query($stmt, $link);
+		if ($DB) {echo "$stmt\n";}
+		$row=mysql_fetch_row($rslt);
+
+		$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='$group[$i]' and comment_b='START';";
+		$rslt=mysql_query($stmt, $link);
+		if ($DB) {echo "$stmt\n";}
+		$rowx=mysql_fetch_row($rslt);
+
+		$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
+		$rslt=mysql_query($stmt, $link);
+		if ($DB) {echo "$stmt\n";}
+		$rowy=mysql_fetch_row($rslt);
+
+		$groupDISPLAY =	sprintf("%20s", $group[$i]);
+		$gTOTALcalls =	sprintf("%7s", $row[0]);
+		$gIVRcalls =	sprintf("%7s", $rowx[0]);
+		$gDROPcalls =	sprintf("%7s", $rowy[0]);
+		if ( ($gDROPcalls < 1) or ($gTOTALcalls < 1) )
+			{$gDROPpercent = '0';}
+		else
+			{
+			$gDROPpercent = (($gDROPcalls / $gTOTALcalls) * 100);
+			$gDROPpercent = round($gDROPpercent, 2);
+			}
+		$gDROPpercent =	sprintf("%6s", $gDROPpercent);
+
+		echo "| $groupDISPLAY | $gTOTALcalls | $gDROPcalls | $gDROPpercent% | $gIVRcalls |\n";
+		$i++;
+		}
+
+	echo "+----------------------+---------+---------+---------+---------+\n";
+
+	}
+
+
+echo "\n";
+echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
+echo "---------- TOTALS\n";
+
+$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+
+$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$rowx=mysql_fetch_row($rslt);
+
+$TOTALcalls =	sprintf("%10s", $row[0]);
+$IVRcalls =	sprintf("%10s", $rowx[0]);
+$TOTALsec =		$row[1];
+if ( ($row[0] < 1) or ($TOTALsec < 1) )
+	{$average_call_seconds = '         0';}
+else
+	{
+	$average_call_seconds = ($TOTALsec / $row[0]);
+	$average_call_seconds = round($average_call_seconds, 0);
+	$average_call_seconds =	sprintf("%10s", $average_call_seconds);
+	}
+
+echo "Total calls taken in to this In-Group:        $TOTALcalls\n";
+echo "Average Call Length for all Calls:            $average_call_seconds seconds\n";
+echo "Calls taken into the IVR for this In-Group:   $IVRcalls\n";
+
+echo "\n";
+echo "---------- DROPS\n";
+
+$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+
+$DROPcalls =	sprintf("%10s", $row[0]);
+if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
+	{$DROPpercent = '0';}
+else
+	{
+	$DROPpercent = (($DROPcalls / $TOTALcalls) * 100);
+	$DROPpercent = round($DROPpercent, 0);
+	}
+
+if ( ($row[0] < 1) or ($row[1] < 1) )
+	{
+	$average_hold_seconds = '         0';
+	}
+else
+	{
+	$average_hold_seconds = ($row[1] / $row[0]);
+	$average_hold_seconds = round($average_hold_seconds, 0);
+	$average_hold_seconds =	sprintf("%10s", $average_hold_seconds);
+	}
+
+echo "Total DROP Calls:                             $DROPcalls  $DROPpercent%\n";
+echo "Average hold time for DROP Calls:             $average_hold_seconds seconds\n";
+
+
+# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
+$q=0;
+$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$statuses_to_print = mysql_num_rows($rslt);
+$p=0;
+while ($p < $statuses_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$status[$q] =			$row[0];
+	$status_name[$q] =		$row[1];
+	$human_answered[$q] =	$row[2];
+	$category[$q] =			$row[3];
+	$statname_list["$status[$q]"] = "$status_name[$q]";
+	$statcat_list["$status[$q]"] = "$category[$q]";
+	$q++;
+	$p++;
+	}
+$stmt = "SELECT status,status_name,human_answered,category from vicidial_campaign_statuses;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$statuses_to_print = mysql_num_rows($rslt);
+$p=0;
+while ($p < $statuses_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+	$status[$q] =			$row[0];
+	$status_name[$q] =		$row[1];
+	$human_answered[$q] =	$row[2];
+	$category[$q] =			$row[3];
+	$statname_list["$status[$q]"] = "$status_name[$q]";
+	$statcat_list["$status[$q]"] = "$category[$q]";
+	$q++;
+	$p++;
+	}
+
+##############################
+#########  CALL QUEUE STATS
+echo "\n";
+echo "---------- QUEUE STATS\n";
+
+$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and (queue_seconds > 0);";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+
+$QUEUEcalls =	sprintf("%10s", $row[0]);
+if ( ($QUEUEcalls < 1) or ($TOTALcalls < 1) )
+	{$QUEUEpercent = '0';}
+else
+	{
+	$QUEUEpercent = (($QUEUEcalls / $TOTALcalls) * 100);
+	$QUEUEpercent = round($QUEUEpercent, 0);
+	}
+
+if ( ($row[0] < 1) or ($row[1] < 1) )
+	{$average_queue_seconds = '         0';}
+else
+	{
+	$average_queue_seconds = ($row[1] / $row[0]);
+	$average_queue_seconds = round($average_queue_seconds, 2);
+	$average_queue_seconds = sprintf("%10.2f", $average_queue_seconds);
+	}
+
+if ( ($TOTALcalls < 1) or ($row[1] < 1) )
+	{$average_total_queue_seconds = '         0';}
+else
+	{
+	$average_total_queue_seconds = ($row[1] / $TOTALcalls);
+	$average_total_queue_seconds = round($average_total_queue_seconds, 2);
+	$average_total_queue_seconds = sprintf("%10.2f", $average_total_queue_seconds);
+	}
+
+echo "Total Calls That entered Queue:               $QUEUEcalls  $QUEUEpercent%\n";
+echo "Average QUEUE Length for queue calls:         $average_queue_seconds seconds\n";
+echo "Average QUEUE Length across all calls:        $average_total_queue_seconds seconds\n";
+
+
+
+##############################
+#########  CALL HOLD TIME BREAKDONW IN SECONDS
+
+$TOTALcalls = 0;
+
+echo "\n";
+echo "---------- CALL HOLD TIME BREAKDOWN IN SECONDS\n";
+echo "+-------------------------------------------------------------------------------------------+------------+\n";
+echo "|     0     5    10    15    20    25    30    35    40    45    50    55    60    90   +90 | TOTAL      |\n";
+echo "+-------------------------------------------------------------------------------------------+------------+\n";
+
+$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id IN($group_SQL) group by queue_seconds;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$reasons_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $reasons_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+
+	$TOTALcalls = ($TOTALcalls + $row[0]);
+
+	if ($row[1] == 0) {$hd_0 = ($hd_0 + $row[0]);}
+	if ( ($row[1] > 0) and ($row{1} <= 5) ) {$hd_5 = ($hd_5 + $row[0]);}
+	if ( ($row[1] > 5) and ($row{1} <= 10) ) {$hd10 = ($hd10 + $row[0]);}
+	if ( ($row[1] > 10) and ($row{1} <= 15) ) {$hd15 = ($hd15 + $row[0]);}
+	if ( ($row[1] > 15) and ($row{1} <= 20) ) {$hd20 = ($hd20 + $row[0]);}
+	if ( ($row[1] > 20) and ($row{1} <= 25) ) {$hd25 = ($hd25 + $row[0]);}
+	if ( ($row[1] > 25) and ($row{1} <= 30) ) {$hd30 = ($hd30 + $row[0]);}
+	if ( ($row[1] > 30) and ($row{1} <= 35) ) {$hd35 = ($hd35 + $row[0]);}
+	if ( ($row[1] > 35) and ($row{1} <= 40) ) {$hd40 = ($hd40 + $row[0]);}
+	if ( ($row[1] > 40) and ($row{1} <= 45) ) {$hd45 = ($hd45 + $row[0]);}
+	if ( ($row[1] > 45) and ($row{1} <= 50) ) {$hd50 = ($hd50 + $row[0]);}
+	if ( ($row[1] > 50) and ($row{1} <= 55) ) {$hd55 = ($hd55 + $row[0]);}
+	if ( ($row[1] > 55) and ($row{1} <= 60) ) {$hd60 = ($hd60 + $row[0]);}
+	if ( ($row[1] > 60) and ($row{1} <= 90) ) {$hd90 = ($hd90 + $row[0]);}
+	if ($row[1] > 90) {$hd99 = ($hd99 + $row[0]);}
+	$i++;
+	}
+
+$hd_0 =	sprintf("%5s", $hd_0);
+$hd_5 =	sprintf("%5s", $hd_5);
+$hd10 =	sprintf("%5s", $hd10);
+$hd15 =	sprintf("%5s", $hd15);
+$hd20 =	sprintf("%5s", $hd20);
+$hd25 =	sprintf("%5s", $hd25);
+$hd30 =	sprintf("%5s", $hd30);
+$hd35 =	sprintf("%5s", $hd35);
+$hd40 =	sprintf("%5s", $hd40);
+$hd45 =	sprintf("%5s", $hd45);
+$hd50 =	sprintf("%5s", $hd50);
+$hd55 =	sprintf("%5s", $hd55);
+$hd60 =	sprintf("%5s", $hd60);
+$hd90 =	sprintf("%5s", $hd90);
+$hd99 =	sprintf("%5s", $hd99);
+
+$TOTALcalls =		sprintf("%10s", $TOTALcalls);
+
+echo "| $hd_0 $hd_5 $hd10 $hd15 $hd20 $hd25 $hd30 $hd35 $hd40 $hd45 $hd50 $hd55 $hd60 $hd90 $hd99 | $TOTALcalls |\n";
+echo "+-------------------------------------------------------------------------------------------+------------+\n";
+
+
+
+##############################
+#########  CALL HANGUP REASON STATS
+
+$TOTALcalls = 0;
+
+echo "\n";
+echo "---------- CALL HANGUP REASON STATS\n";
+echo "+----------------------+------------+\n";
+echo "| HANGUP REASON        | CALLS      |\n";
+echo "+----------------------+------------+\n";
+
+$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id IN($group_SQL) group by term_reason;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$reasons_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $reasons_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+
+	$TOTALcalls = ($TOTALcalls + $row[0]);
+
+	$REASONcount =	sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
+	$reason =	sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
+#	if (ereg("NONE",$reason)) {$reason = 'NO ANSWER           ';}
+
+	echo "| $reason | $REASONcount |\n";
+
+	$i++;
+	}
+
+$TOTALcalls =		sprintf("%10s", $TOTALcalls);
+
+echo "+----------------------+------------+\n";
+echo "| TOTAL:               | $TOTALcalls |\n";
+echo "+----------------------+------------+\n";
+
+
+
+
+##############################
+#########  CALL STATUS STATS
+
+$TOTALcalls = 0;
+
+echo "\n";
+echo "---------- CALL STATUS STATS\n";
+echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
+echo "| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|\n";
+echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
+
+
+## get counts and time totals for all statuses in this campaign
+$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id IN($group_SQL) group by status;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$statuses_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $statuses_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+
+	$STATUScount =	$row[0];
+	$RAWstatus =	$row[1];
+	$r=0;  $foundstat=0;
+	while ($r < $statcats_to_print)
+		{
+		if ( ($statcat_list[$RAWstatus] == "$vsc_id[$r]") and ($foundstat < 1) )
+			{
+			$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
+			}
+		$r++;
+		}
+
+	$TOTALcalls =	($TOTALcalls + $row[0]);
+	if ( ($STATUScount < 1) or ($TOTALsec < 1) )
+		{$STATUSrate = 0;}
+	else
+		{$STATUSrate =	($STATUScount / ($TOTALsec / 3600) );}
+	$STATUSrate =	sprintf("%.2f", $STATUSrate);
+
+	$STATUShours_H =	($row[2] / 3600);
+	$STATUShours_H_int = round($STATUShours_H, 2);
+	$STATUShours_H_int = intval("$STATUShours_H_int");
+	$STATUShours_M = ($STATUShours_H - $STATUShours_H_int);
+	$STATUShours_M = ($STATUShours_M * 60);
+	$STATUShours_M_int = round($STATUShours_M, 2);
+	$STATUShours_M_int = intval("$STATUShours_M_int");
+	$STATUShours_S = ($STATUShours_M - $STATUShours_M_int);
+	$STATUShours_S = ($STATUShours_S * 60);
+	$STATUShours_S = round($STATUShours_S, 0);
+	if ($STATUShours_S < 10) {$STATUShours_S = "0$STATUShours_S";}
+	if ($STATUShours_M_int < 10) {$STATUShours_M_int = "0$STATUShours_M_int";}
+	$STATUShours = "$STATUShours_H_int:$STATUShours_M_int:$STATUShours_S";
+
+	$STATUSavg_H =	(($row[2] / 3600) / $STATUScount);
+	$STATUSavg_H_int = round($STATUSavg_H, 2);
+	$STATUSavg_H_int = intval("$STATUSavg_H_int");
+	$STATUSavg_M = ($STATUSavg_H - $STATUSavg_H_int);
+	$STATUSavg_M = ($STATUSavg_M * 60);
+	$STATUSavg_M_int = round($STATUSavg_M, 2);
+	$STATUSavg_M_int = intval("$STATUSavg_M_int");
+	$STATUSavg_S = ($STATUSavg_M - $STATUSavg_M_int);
+	$STATUSavg_S = ($STATUSavg_S * 60);
+	$STATUSavg_S = round($STATUSavg_S, 0);
+	if ($STATUSavg_S < 10) {$STATUSavg_S = "0$STATUSavg_S";}
+	if ($STATUSavg_M_int < 10) {$STATUSavg_M_int = "0$STATUSavg_M_int";}
+	$STATUSavg = "$STATUSavg_H_int:$STATUSavg_M_int:$STATUSavg_S";
+
+	$STATUScount =	sprintf("%10s", $row[0]);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
+	$status =	sprintf("%-6s", $row[1]);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
+	$STATUShours =	sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
+	$STATUSavg =	sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
+	$STATUSrate =	sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
+
+	if ($non_latin < 1)
+		{
+		$status_name =	sprintf("%-20s", $statname_list[$RAWstatus]); 
+		while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}	
+		$statcat =	sprintf("%-20s", $statcat_list[$RAWstatus]); 
+		while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}	
+		}
+	else
+		{
+		$status_name =	sprintf("%-60s", $statname_list[$RAWstatus]); 
+		while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}	
+		$statcat =	sprintf("%-60s", $statcat_list[$RAWstatus]); 
+		while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}	
+		}
+
+
+	echo "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate |\n";
+
+	$i++;
+	}
+
+if ($TOTALcalls < 1)
+	{
+	$TOTALhours =	'0:00:00';
+	$TOTALavg =		'0:00:00';
+	$TOTALrate =	'0.00';
+	}
+else
+	{
+	if ( ($TOTALcalls < 1) or ($TOTALsec < 1) )
+		{$TOTALrate = 0;}
+	else
+		{$TOTALrate =	($TOTALcalls / ($TOTALsec / 3600) );}
+	$TOTALrate =	sprintf("%.2f", $TOTALrate);
+
+	$TOTALhours_H =	($TOTALsec / 3600);
+	$TOTALhours_H_int = round($TOTALhours_H, 2);
+	$TOTALhours_H_int = intval("$TOTALhours_H_int");
+	$TOTALhours_M = ($TOTALhours_H - $TOTALhours_H_int);
+	$TOTALhours_M = ($TOTALhours_M * 60);
+	$TOTALhours_M_int = round($TOTALhours_M, 2);
+	$TOTALhours_M_int = intval("$TOTALhours_M_int");
+	$TOTALhours_S = ($TOTALhours_M - $TOTALhours_M_int);
+	$TOTALhours_S = ($TOTALhours_S * 60);
+	$TOTALhours_S = round($TOTALhours_S, 0);
+	if ($TOTALhours_S < 10) {$TOTALhours_S = "0$TOTALhours_S";}
+	if ($TOTALhours_M_int < 10) {$TOTALhours_M_int = "0$TOTALhours_M_int";}
+	$TOTALhours = "$TOTALhours_H_int:$TOTALhours_M_int:$TOTALhours_S";
+
+	$TOTALavg_H =	(($TOTALsec / 3600) / $TOTALcalls);
+	$TOTALavg_H_int = round($TOTALavg_H, 2);
+	$TOTALavg_H_int = intval("$TOTALavg_H_int");
+	$TOTALavg_M = ($TOTALavg_H - $TOTALavg_H_int);
+	$TOTALavg_M = ($TOTALavg_M * 60);
+	$TOTALavg_M_int = round($TOTALavg_M, 2);
+	$TOTALavg_M_int = intval("$TOTALavg_M_int");
+	$TOTALavg_S = ($TOTALavg_M - $TOTALavg_M_int);
+	$TOTALavg_S = ($TOTALavg_S * 60);
+	$TOTALavg_S = round($TOTALavg_S, 0);
+	if ($TOTALavg_S < 10) {$TOTALavg_S = "0$TOTALavg_S";}
+	if ($TOTALavg_M_int < 10) {$TOTALavg_M_int = "0$TOTALavg_M_int";}
+	$TOTALavg = "$TOTALavg_H_int:$TOTALavg_M_int:$TOTALavg_S";
+	}
+$TOTALcalls =	sprintf("%10s", $TOTALcalls);
+$TOTALhours =	sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
+$TOTALavg =	sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
+$TOTALrate =	sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
+
+echo "+--------+----------------------+----------------------+------------+------------+----------+----------+\n";
+echo "| TOTAL:                                               | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate |\n";
+echo "+------------------------------------------------------+------------+------------+----------+----------+\n";
+
+
+##############################
+#########  STATUS CATEGORY STATS
+
+echo "\n";
+echo "---------- CUSTOM STATUS CATEGORY STATS\n";
+echo "+----------------------+------------+--------------------------------+\n";
+echo "| CATEGORY             | CALLS      | DESCRIPTION                    |\n";
+echo "+----------------------+------------+--------------------------------+\n";
+
+$TOTCATcalls=0;
+$r=0;
+while ($r < $statcats_to_print)
+	{
+	if ($vsc_id[$r] != 'UNDEFINED')
+		{
+		$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
+		$category =	sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
+		$CATcount =	sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
+		$CATname =	sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
+
+		echo "| $category | $CATcount | $CATname |\n";
+		}
+
+	$r++;
+	}
+
+$TOTCATcalls =	sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
+
+echo "+----------------------+------------+--------------------------------+\n";
+echo "| TOTAL                | $TOTCATcalls |\n";
+echo "+----------------------+------------+\n";
+
+
+##############################
+#########  USER STATS
+
+$TOTagents=0;
+$TOTcalls=0;
+$TOTtime=0;
+$TOTavg=0;
+
+echo "\n";
+echo "---------- AGENT STATS\n";
+echo "+--------------------------+------------+----------+--------+\n";
+echo "| AGENT                    | CALLS      | TIME M   | AVRG M |\n";
+echo "+--------------------------+------------+----------+--------+\n";
+
+$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and  campaign_id IN($group_SQL) and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$users_to_print = mysql_num_rows($rslt);
+$i=0;
+while ($i < $users_to_print)
+	{
+	$row=mysql_fetch_row($rslt);
+
+	$TOTcalls = ($TOTcalls + $row[2]);
+	$TOTtime = ($TOTtime + $row[3]);
+
+	$user =			sprintf("%-6s", $row[0]);
+	$full_name =	sprintf("%-15s", $row[1]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
+	$USERcalls =	sprintf("%10s", $row[2]);
+	$USERtotTALK =	$row[3];
+	$USERavgTALK =	$row[4];
+
+	$USERtotTALK_M = ($USERtotTALK / 60);
+	$USERtotTALK_M_int = round($USERtotTALK_M, 2);
+	$USERtotTALK_M_int = intval("$USERtotTALK_M_int");
+	$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
+	$USERtotTALK_S = ($USERtotTALK_S * 60);
+	$USERtotTALK_S = round($USERtotTALK_S, 0);
+	if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
+	$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
+	$USERtotTALK_MS =		sprintf("%8s", $USERtotTALK_MS);
+
+	$USERavgTALK_M = ($USERavgTALK / 60);
+	$USERavgTALK_M_int = round($USERavgTALK_M, 2);
+	$USERavgTALK_M_int = intval("$USERavgTALK_M_int");
+	$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
+	$USERavgTALK_S = ($USERavgTALK_S * 60);
+	$USERavgTALK_S = round($USERavgTALK_S, 0);
+	if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
+	$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
+	$USERavgTALK_MS =		sprintf("%6s", $USERavgTALK_MS);
+
+	echo "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
+
+	$i++;
+	}
+
+if (!$TOTcalls) {$TOTcalls = 1;}
+$TOTavg = ($TOTtime / $TOTcalls);
+$TOTavg = round($TOTavg, 0);
+$TOTavg_M = ($TOTavg / 60);
+$TOTavg_M_int = round($TOTavg_M, 2);
+$TOTavg_M_int = intval("$TOTavg_M_int");
+$TOTavg_S = ($TOTavg_M - $TOTavg_M_int);
+$TOTavg_S = ($TOTavg_S * 60);
+$TOTavg_S = round($TOTavg_S, 0);
+if ($TOTavg_S < 10) {$TOTavg_S = "0$TOTavg_S";}
+$TOTavg_MS = "$TOTavg_M_int:$TOTavg_S";
+$TOTavg =		sprintf("%6s", $TOTavg_MS);
+
+$TOTtime_M = ($TOTtime / 60);
+$TOTtime_M_int = round($TOTtime_M, 2);
+$TOTtime_M_int = intval("$TOTtime_M_int");
+$TOTtime_S = ($TOTtime_M - $TOTtime_M_int);
+$TOTtime_S = ($TOTtime_S * 60);
+$TOTtime_S = round($TOTtime_S, 0);
+if ($TOTtime_S < 10) {$TOTtime_S = "0$TOTtime_S";}
+$TOTtime_MS = "$TOTtime_M_int:$TOTtime_S";
+$TOTtime =		sprintf("%6s", $TOTtime_MS);
+
+$TOTagents =		sprintf("%10s", $i);
+$TOTcalls =			sprintf("%10s", $TOTcalls);
+$TOTtime =			sprintf("%8s", $TOTtime);
+$TOTavg =			sprintf("%6s", $TOTavg);
+
+echo "+--------------------------+------------+----------+--------+\n";
+echo "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
+echo "+--------------------------+------------+----------+--------+\n";
+
+
+##############################
+#########  TIME STATS
+
+echo "\n";
+echo "---------- TIME STATS\n";
+
+echo "<FONT SIZE=0>\n";
+
+$hi_hour_count=0;
+$last_full_record=0;
+$i=0;
+$h=0;
+while ($i <= 96)
+	{
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL);";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$hour_count[$i] = $row[0];
+	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+	if ($hour_count[$i] > 0) {$last_full_record = $i;}
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$drop_count[$i] = $row[0];
+	$i++;
+
+
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL);";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$hour_count[$i] = $row[0];
+	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+	if ($hour_count[$i] > 0) {$last_full_record = $i;}
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$drop_count[$i] = $row[0];
+	$i++;
+
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL);";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$hour_count[$i] = $row[0];
+	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+	if ($hour_count[$i] > 0) {$last_full_record = $i;}
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$drop_count[$i] = $row[0];
+	$i++;
+
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL);";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$hour_count[$i] = $row[0];
+	if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
+	if ($hour_count[$i] > 0) {$last_full_record = $i;}
+	$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
+	$rslt=mysql_query($stmt, $link);
+	if ($DB) {echo "$stmt\n";}
+	$row=mysql_fetch_row($rslt);
+	$drop_count[$i] = $row[0];
+	$i++;
+	$h++;
+	}
+
+if ($hi_hour_count < 1)
+	{$hour_multiplier = 0;}
+else
+	{
+	$hour_multiplier = (100 / $hi_hour_count);
+	#$hour_multiplier = round($hour_multiplier, 0);
+	}
+
+echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
+echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP\n";
+
+$k=1;
+$Mk=0;
+$call_scale = '0';
+while ($k <= 102) 
+	{
+	if ($Mk >= 5) 
+		{
+		$Mk=0;
+		if ( ($k < 1) or ($hour_multiplier <= 0) )
+			{$scale_num = 100;}
+		else
+			{
+			$scale_num=($k / $hour_multiplier);
+			$scale_num = round($scale_num, 0);
+			}
+		$LENscale_num = (strlen($scale_num));
+		$k = ($k + $LENscale_num);
+		$call_scale .= "$scale_num";
+		}
+	else
+		{
+		$call_scale .= " ";
+		$k++;   $Mk++;
+		}
+	}
+
+
+echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
+#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP                                  | DROPS | TOTAL |\n";
+echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
+echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
+
+$ZZ = '00';
+$i=0;
+$h=4;
+$hour= -1;
+$no_lines_yet=1;
+
+while ($i <= 96)
+	{
+	$char_counter=0;
+	$time = '      ';
+	if ($h >= 4) 
+		{
+		$hour++;
+		$h=0;
+		if ($hour < 10) {$hour = "0$hour";}
+		$time = "+$hour$ZZ+";
+		}
+	if ($h == 1) {$time = "   15 ";}
+	if ($h == 2) {$time = "   30 ";}
+	if ($h == 3) {$time = "   45 ";}
+	$Ghour_count = $hour_count[$i];
+	if ($Ghour_count < 1) 
+		{
+		if ( ($no_lines_yet) or ($i > $last_full_record) )
+			{
+			$do_nothing=1;
+			}
+		else
+			{
+			$hour_count[$i] =	sprintf("%-5s", $hour_count[$i]);
+			echo "|$time|";
+			$k=0;   while ($k <= 102) {echo " ";   $k++;}
+			echo "| $hour_count[$i] |\n";
+			}
+		}
+	else
+		{
+		$no_lines_yet=0;
+		$Xhour_count = ($Ghour_count * $hour_multiplier);
+		$Yhour_count = (99 - $Xhour_count);
+
+		$Gdrop_count = $drop_count[$i];
+		if ($Gdrop_count < 1) 
+			{
+			$hour_count[$i] =	sprintf("%-5s", $hour_count[$i]);
+
+			echo "|$time|<SPAN class=\"green\">";
+			$k=0;   while ($k <= $Xhour_count) {echo "*";   $k++;   $char_counter++;}
+			echo "*X</SPAN>";   $char_counter++;
+			$k=0;   while ($k <= $Yhour_count) {echo " ";   $k++;   $char_counter++;}
+				while ($char_counter <= 101) {echo " ";   $char_counter++;}
+			echo "| 0     | $hour_count[$i] |\n";
+
+			}
+		else
+			{
+			$Xdrop_count = ($Gdrop_count * $hour_multiplier);
+
+		#	if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
+
+			$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
+
+			$hour_count[$i] =	sprintf("%-5s", $hour_count[$i]);
+			$drop_count[$i] =	sprintf("%-5s", $drop_count[$i]);
+
+			echo "|$time|<SPAN class=\"red\">";
+			$k=0;   while ($k <= $Xdrop_count) {echo ">";   $k++;   $char_counter++;}
+			echo "D</SPAN><SPAN class=\"green\">";   $char_counter++;
+			$k=0;   while ($k <= $XXhour_count) {echo "*";   $k++;   $char_counter++;}
+			echo "X</SPAN>";   $char_counter++;
+			$k=0;   while ($k <= $Yhour_count) {echo " ";   $k++;   $char_counter++;}
+				while ($char_counter <= 102) {echo " ";   $char_counter++;}
+			echo "| $drop_count[$i] | $hour_count[$i] |\n";
+			}
+		}
+	
+	
+	$i++;
+	$h++;
+	}
+
+
+echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n\n";
+
+
+
+
+
+$ENDtime = date("U");
+$RUNtime = ($ENDtime - $STARTtime);
+echo "\nRun Time: $RUNtime seconds\n";
+}
+
+
+
+?>
+</PRE>
+
+</BODY></HTML>