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Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio

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Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-08-17 17:34:09 +00:00
parent 7a2474e558
commit 75e173c09d
17 changed files with 849 additions and 111 deletions
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agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+24 -2
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@@ -1219,7 +1219,12 @@ areacode_filter ENUM('DISABLED','ALLOW_ONLY','DROP_ONLY') default 'DISABLED',
areacode_filter_seconds SMALLINT(5) default '10',
areacode_filter_action ENUM('CALLMENU','INGROUP','DID','MESSAGE','EXTENSION','VOICEMAIL','VMAIL_NO_INST') default 'MESSAGE',
areacode_filter_action_value VARCHAR(255) default 'nbdy-avail-to-take-call|vm-goodbye',
populate_state_areacode ENUM('DISABLED','NEW_LEAD_ONLY','OVERWRITE_ALWAYS') default 'DISABLED'
populate_state_areacode ENUM('DISABLED','NEW_LEAD_ONLY','OVERWRITE_ALWAYS') default 'DISABLED',
inbound_survey ENUM('DISABLED','ENABLED') default 'DISABLED',
inbound_survey_filename TEXT,
inbound_survey_accept_digit VARCHAR(1) default '',
inbound_survey_question_filename TEXT,
inbound_survey_callmenu TEXT
) ENGINE=MyISAM;
CREATE TABLE vicidial_stations (
@@ -3770,6 +3775,20 @@ index (date_hour),
unique index vclhc_hour (date_hour, type)
) ENGINE=MyISAM;
CREATE TABLE vicidial_inbound_survey_log (
uniqueid VARCHAR(50) NOT NULL,
lead_id INT(9) UNSIGNED NOT NULL,
campaign_id VARCHAR(20) NOT NULL,
call_date DATETIME,
participate ENUM('N','Y') default 'N',
played ENUM('N','R','Y') default 'N',
dtmf_response VARCHAR(1) default '',
next_call_menu TEXT,
index (call_date),
index (lead_id),
index (uniqueid)
) ENGINE=MyISAM;
ALTER TABLE vicidial_email_list MODIFY message text character set utf8;
@@ -3967,6 +3986,9 @@ CREATE TABLE vicidial_carrier_hour_counts_archive LIKE vicidial_carrier_hour_cou
CREATE TABLE user_call_log_archive LIKE user_call_log;
ALTER TABLE user_call_log_archive MODIFY user_call_log_id INT(9) UNSIGNED NOT NULL;
CREATE TABLE vicidial_inbound_survey_log_archive LIKE vicidial_inbound_survey_log;
CREATE UNIQUE INDEX visla_key on vicidial_inbound_survey_log_archive(uniqueid, call_date, campaign_id, lead_id);
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
@@ -4041,4 +4063,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1511',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1512',db_schema_update_date=NOW(),reload_timestamp=NOW();