From 760c97b1157ced6603350e8ef7c2b3532dc7a8cc Mon Sep 17 00:00:00 2001 From: mattf Date: Mon, 8 Jun 2009 17:23:16 +0000 Subject: [PATCH] Added DROP lockout time option to campaigns to allow for preventing the calling of leads that were abandoned on auto-dial campaigns for a specified number of hours. git-svn-id: svn://192.168.202.10@1146 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/UPGRADE | 6 +++ agc_2-X/trunk/bin/AST_VDhopper.pl | 25 +++++++--- .../trunk/extras/MySQL_AST_CREATE_tables.sql | 5 +- agc_2-X/trunk/extras/upgrade_2.2.0.sql | 4 ++ .../TO_BE_TRANSLATED_2.2.0.txt | 2 + agc_2-X/trunk/www/vicidial/admin.php | 47 ++++++++++++++----- 6 files changed, 67 insertions(+), 22 deletions(-) diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index 0d1f2eb9..c53669c0 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -86,6 +86,12 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom 23. Changed Auto-Detected Busy and Disconnected statuses to AB and ADC to better separate them from agent-defined statuses +24. Added option to lock out DROP calls from being called again for a period of + time, as a campaign option. This is useful to be able to comply with the + UK telemarketing regulations that state you may not auto-dial a customer + back within 72 hours of an abandon. + + diff --git a/agc_2-X/trunk/bin/AST_VDhopper.pl b/agc_2-X/trunk/bin/AST_VDhopper.pl index 95ff29b9..e71e37cf 100644 --- a/agc_2-X/trunk/bin/AST_VDhopper.pl +++ b/agc_2-X/trunk/bin/AST_VDhopper.pl @@ -54,6 +54,7 @@ # 90430-1022 - Changed this script to allow for List Mix ability # 90601-2111 - Added allow_inactive_list_leads to allow for inactive lists while in List Mix mode # 90603-1157 - Fixed rare bug in list mix where statuses field do not end with - +# 90608-1201 - Added Drop Lockout Time Campaign setting option # # constants @@ -437,6 +438,7 @@ while ($sthArows > $rec_count) $dial_statuses[$rec_count] = $aryA[61]; $list_order_mix[$rec_count] = $aryA[64]; $use_campaign_dnc[$rec_count] = $aryA[95]; + $drop_lockout_time[$rec_count] = $aryA[116]; $rec_count++; } @@ -1210,14 +1212,23 @@ foreach(@campaign_id) if ($DBX) {print " |$lead_filter_id[$i]|\n";} } + $DLTsql[$i]=''; + if ($drop_lockout_time[$i] > 0) + { + $DLseconds[$i] = ($drop_lockout_time[$i] * 3600); + $DLTsql[$i] = "and ( ( (status IN('DROP','XDROP')) and (last_local_call_time < CONCAT(DATE_ADD(NOW(), INTERVAL -$DLseconds[$i] SECOND),' ',CURTIME()) ) ) or (status NOT IN('DROP','XDROP')) )"; + if ($DB) {print " drop lockout time $drop_lockout_time[$i]($DLseconds[$i]) defined for $campaign_id[$i]\n";} + if ($DBX) {print " |$DLTsql[$i]|\n";} + } + ##### Get count of leads that are dialable ##### if ($list_order_mix[$i] =~ /DISABLED/) { - $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN($STATUSsql[$i]) and list_id IN($camp_lists[$i]) and ($all_gmtSQL[$i]) $lead_filter_sql[$i];"; + $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN($STATUSsql[$i]) and list_id IN($camp_lists[$i]) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i];"; } else { - $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and ($list_mix_dialableSQL) and ($all_gmtSQL[$i]) $lead_filter_sql[$i];"; + $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and ($list_mix_dialableSQL) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i];"; } if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; @@ -1236,7 +1247,7 @@ foreach(@campaign_id) if ( ($lead_order[$i] =~ / 2nd NEW$| 3rd NEW$| 4th NEW$| 5th NEW$| 6th NEW$/) && ($list_order_mix[$i] =~ /DISABLED/) ) { - $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN($camp_lists[$i]) and ($all_gmtSQL[$i]) $lead_filter_sql[$i];"; + $stmtA = "SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN($camp_lists[$i]) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i];"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; @@ -1337,7 +1348,7 @@ foreach(@campaign_id) { if ($DB) {print " looking for RECYCLE leads, maximum of $hopper_level[$i]\n";} - $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where $recycle_SQL[$i] and list_id IN($camp_lists[$i]) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] limit $hopper_level[$i];"; + $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where $recycle_SQL[$i] and list_id IN($camp_lists[$i]) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i] limit $hopper_level[$i];"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -1384,7 +1395,7 @@ foreach(@campaign_id) # $order_stmt = 'order by called_count, lead_id asc'; if ($DB) {print " looking for $NEW_level NEW leads mixed in with $OTHER_level other leads\n";} - $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN($camp_lists[$i]) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $order_stmt limit $NEW_level;"; + $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN($camp_lists[$i]) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i] $order_stmt limit $NEW_level;"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -1427,7 +1438,7 @@ foreach(@campaign_id) if ($list_order_mix[$i] =~ /DISABLED/) { - $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where called_since_last_reset='N' and status IN($STATUSsql[$i]) and list_id IN($camp_lists[$i]) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $order_stmt limit $OTHER_level;"; + $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where called_since_last_reset='N' and status IN($STATUSsql[$i]) and list_id IN($camp_lists[$i]) and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i] $order_stmt limit $OTHER_level;"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -1508,7 +1519,7 @@ foreach(@campaign_id) if ($DBX) {print " LM $x |$list_mix_stepARY[0]|$list_mix_stepARY[2]|$LM_step_goal[$x]|$list_mix_stepARY[3]|\n";} $list_mix_dialableSQL = "(list_id='$list_mix_stepARY[0]' and status IN($list_mix_stepARY[3]))"; - $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where called_since_last_reset='N' and $list_mix_dialableSQL and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $order_stmt limit $LM_step_goal[$x];"; + $stmtA = "SELECT lead_id,list_id,gmt_offset_now,phone_number,state,status,modify_date,user FROM vicidial_list where called_since_last_reset='N' and $list_mix_dialableSQL and lead_id NOT IN($lead_id_lists) and ($all_gmtSQL[$i]) $lead_filter_sql[$i] $DLTsql[$i] $order_stmt limit $LM_step_goal[$x];"; if ($DBX) {print " |$stmtA|\n";} $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql index 6aece6ec..a8830685 100644 --- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql +++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql @@ -647,7 +647,8 @@ survey_third_exten VARCHAR(20) default '8300', survey_fourth_digit VARCHAR(1) default '', survey_fourth_audio_file VARCHAR(50) default 'US_thanks_no_contact', survey_fourth_status VARCHAR(6) default 'NI', -survey_fourth_exten VARCHAR(20) default '8300' +survey_fourth_exten VARCHAR(20) default '8300', +drop_lockout_time VARCHAR(6) default '0' ); CREATE TABLE vicidial_lists ( @@ -1649,7 +1650,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number); CREATE INDEX date_user on vicidial_closer_log (call_date,user); CREATE INDEX comment_a on live_inbound_log (comment_a); -UPDATE system_settings SET db_schema_version='1149'; +UPDATE system_settings SET db_schema_version='1150'; GRANT RELOAD ON *.* TO cron@'%'; GRANT RELOAD ON *.* TO cron@localhost; diff --git a/agc_2-X/trunk/extras/upgrade_2.2.0.sql b/agc_2-X/trunk/extras/upgrade_2.2.0.sql index d9705807..930d19d1 100644 --- a/agc_2-X/trunk/extras/upgrade_2.2.0.sql +++ b/agc_2-X/trunk/extras/upgrade_2.2.0.sql @@ -169,3 +169,7 @@ INSERT INTO vicidial_statuses values('AB','Busy Auto','N','N','UNDEFINED','N','N INSERT INTO vicidial_statuses values('ADC','Disconnected Number Auto','N','N','UNDEFINED','N','N','N','N','Y'); UPDATE system_settings SET db_schema_version='1149'; + +ALTER TABLE vicidial_campaigns ADD drop_lockout_time VARCHAR(6) default '0'; + +UPDATE system_settings SET db_schema_version='1150'; diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt index e6c6a096..cac2e68e 100644 --- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt @@ -163,6 +163,8 @@ Agent Time Detail|| User Timeclock Detail Report|| Carrier Logging Active|| This setting allows you to log all hangup return codes for any outbound list dialing calls that you are placing. Default is N.|| +Drop Lockout Time|| +This is a number of hours that DROP abandon calls will be prevented from being dialed, to disable set to 0. This setting is very useful in countries like the UK where there are regulations preventing the attempted calling of customers within 72 hours of an Abandon, or DROP. Default is 0|| add-file: user_territories.php diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index 505286e8..7c0a4805 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -1032,8 +1032,8 @@ if (isset($_GET["phone_context"])) {$phone_context=$_GET["phone_context"];} elseif (isset($_POST["phone_context"])) {$phone_context=$_POST["phone_context"];} if (isset($_GET["carrier_logging_active"])) {$carrier_logging_active=$_GET["carrier_logging_active"];} elseif (isset($_POST["carrier_logging_active"])) {$carrier_logging_active=$_POST["carrier_logging_active"];} - - +if (isset($_GET["drop_lockout_time"])) {$drop_lockout_time=$_GET["drop_lockout_time"];} + elseif (isset($_POST["drop_lockout_time"])) {$drop_lockout_time=$_POST["drop_lockout_time"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);} @@ -1334,6 +1334,7 @@ if ($non_latin < 1) $active_voicemail_server = ereg_replace("[^\.0-9]","",$active_voicemail_server); $auto_dial_limit = ereg_replace("[^\.0-9]","",$auto_dial_limit); $adaptive_dropped_percentage = ereg_replace("[^\.0-9]","",$adaptive_dropped_percentage); + $drop_lockout_time = ereg_replace("[^\.0-9]","",$drop_lockout_time); ### ALPHA-NUMERIC and spaces and hash and star and comma $xferconf_a_dtmf = ereg_replace("[^ \,\*\#0-9a-zA-Z]","",$xferconf_a_dtmf); @@ -1793,11 +1794,12 @@ else # 90531-2339 - Added Dynamic options for Call Menu # 90605-0248 - Added carrier_logging_active servers option # 90607-1716 - Changed drop percent limit to allow for 0.1 steps under 3% +# 90608-0944 - Added Drop Lockout Time feature to Campaign Detail Modification screen # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time -$admin_version = '2.2.0-193'; -$build = '90607-1716'; +$admin_version = '2.2.0-194'; +$build = '90608-0944'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -3163,6 +3165,11 @@ if ($SSoutbound_autodial_active > 0)
Lead Filter - This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE. +
+ +
+ Drop Lockout Time - This is a number of hours that DROP abandon calls will be prevented from being dialed, to disable set to 0. This setting is very useful in countries like the UK where there are regulations preventing the attempted calling of customers within 72 hours of an Abandon, or DROP. Default is 0. +

@@ -5437,11 +5444,12 @@ if ($ADD==73) echo "\n"; echo ""; - $stmt="SELECT dial_statuses,local_call_time,lead_filter_id from vicidial_campaigns where campaign_id='$campaign_id';"; + $stmt="SELECT dial_statuses,local_call_time,lead_filter_id,drop_lockout_time from vicidial_campaigns where campaign_id='$campaign_id';"; $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $dial_statuses = $row[0]; $local_call_time = $row[1]; + $drop_lockout_time = $row[3]; if ($lead_filter_id=='') { $lead_filter_id = $row[2]; @@ -5481,7 +5489,7 @@ if ($ADD==73) echo "CALL TIME: $local_call_time

\n"; ### call function to calculate and print dialable leads - dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$fSQL); + dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$drop_lockout_time,$fSQL); echo "

\n"; echo "\n"; @@ -7829,7 +7837,7 @@ if ($ADD==20) { echo "
CAMPAIGN COPIED: $campaign_id copied from $source_campaign_id\n"; - $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten from vicidial_campaigns where campaign_id='$source_campaign_id';"; + $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time from vicidial_campaigns where campaign_id='$source_campaign_id';"; $rslt=mysql_query($stmt, $link); $stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');"; @@ -10204,6 +10212,7 @@ if ($ADD==41) $survey_xfer_exten = '8300'; $voicemail_ext = ''; $cpd_amd_action = 'DISABLED'; + $drop_lockout_time = '0'; } if (ereg('list_activation',$stage)) { @@ -10275,7 +10284,7 @@ if ($ADD==41) if ( (!ereg("DISABLED",$list_order_mix)) and ($hopper_level < 100) ) {$hopper_level='100';} - $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call' where campaign_id='$campaign_id';"; + $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time' where campaign_id='$campaign_id';"; $rslt=mysql_query($stmtA, $link); if ($reset_hopper == 'Y') @@ -14415,6 +14424,7 @@ if ($ADD==31) $survey_fourth_audio_file = $row[113]; $survey_fourth_status = $row[114]; $survey_fourth_exten = $row[115]; + $drop_lockout_time = $row[116]; if (ereg("DISABLED",$list_order_mix)) {$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;} @@ -14765,6 +14775,8 @@ if ($ADD==31) echo "\n"; echo "$NWB#vicidial_campaigns-lead_filter_id$NWE\n"; + echo "Drop Lockout Time: $NWB#vicidial_campaigns-drop_lockout_time$NWE\n"; + echo "Hopper Level: $NWB#vicidial_campaigns-hopper_level$NWE\n"; echo "Force Reset of Hopper: $NWB#vicidial_campaigns-force_reset_hopper$NWE\n"; @@ -15182,7 +15194,7 @@ if ($ADD==31) if ($display_dialable_count == 'Y') { ### call function to calculate and print dialable leads - dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$fSQL); + dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$drop_lockout_time,$fSQL); echo " - HIDE

"; } else @@ -15728,6 +15740,7 @@ if ($ADD==34) $default_xfer_group = $row[67]; $campaign_allow_inbound = $row[65]; $default_xfer_group = $row[67]; + $drop_lockout_time = $row[116]; if (ereg("DISABLED",$list_order_mix)) {$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;} @@ -16143,7 +16156,7 @@ if ($ADD==34) if ($display_dialable_count == 'Y') { ### call function to calculate and print dialable leads - dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$fSQL); + dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$drop_lockout_time,$fSQL); echo " - HIDE

"; } else @@ -21936,7 +21949,7 @@ exit; ##### CALCULATE DIALABLE LEADS ##### -function dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$fSQL) +function dialable_leads($DB,$link,$local_call_time,$dial_statuses,$camp_lists,$drop_lockout_time,$fSQL) { ##### BEGIN calculate what gmt_offset_now values are within the allowed local_call_time setting ### if (isset($camp_lists)) @@ -22237,7 +22250,6 @@ if (isset($camp_lists)) $default_gmt = "$default_gmt'99'"; $all_gmtSQL = "(gmt_offset_now IN($default_gmt) $ct_statesSQL) $ct_state_gmt_SQL"; - $dial_statuses = preg_replace("/ -$/","",$dial_statuses); $Dstatuses = explode(" ", $dial_statuses); $Ds_to_print = (count($Dstatuses) - 0); @@ -22251,7 +22263,16 @@ if (isset($camp_lists)) $Dsql = preg_replace("/,$/","",$Dsql); if (strlen($Dsql) < 2) {$Dsql = "''";} - $stmt="SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN($Dsql) and list_id IN($camp_lists) and ($all_gmtSQL) $fSQL"; + $DLTsql=''; + if ($drop_lockout_time > 0) + { + $DLseconds = ($drop_lockout_time * 3600); + $DLseconds = floor($DLseconds); + $DLseconds = intval("$DLseconds"); + $DLTsql = "and ( ( (status IN('DROP','XDROP')) and (last_local_call_time < CONCAT(DATE_ADD(NOW(), INTERVAL -$DLseconds SECOND),' ',CURTIME()) ) ) or (status NOT IN('DROP','XDROP')) )"; + } + + $stmt="SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN($Dsql) and list_id IN($camp_lists) and ($all_gmtSQL) $DLTsql $fSQL"; #$DB=1; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link);