diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index 878d6fff..ee114e06 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -509,6 +509,11 @@ OTHER CHANGES: change a list to active or inactive, change the campaign of a list and delete the leads inside of a list. +118. Added Campaign option to auto-pause agents when they go into several + pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. + Also added an option to auto-resume the agent when leaving those + funtions. + diff --git a/agc_2-X/trunk/docs/Sangoma_Netborder_CPD_Walkthrough.txt b/agc_2-X/trunk/docs/Sangoma_Netborder_CPD_Walkthrough.txt index 0e5cd8cc..208a8710 100644 --- a/agc_2-X/trunk/docs/Sangoma_Netborder_CPD_Walkthrough.txt +++ b/agc_2-X/trunk/docs/Sangoma_Netborder_CPD_Walkthrough.txt @@ -96,17 +96,17 @@ Congratulations! The free trial of NetBorder CPA Analysis and Vicidial are now s VICIDIAL Additional statuses for pre-Answer results: -INSERT INTO vicidial_statuses values('CPDATB','CPD All-Trunks-Busy','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDB','CPD Busy','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDNA','CPD No-Answer','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDREJ','CPD Reject','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDINV','CPD Invalid-Number','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDSUA','CPD Service-Unavailable','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDSI','CPD Sit-Intercept','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDSNC','CPD Sit-No-Circuit','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDSR','CPD Sit-Reorder','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDSUK','CPD Sit-Unknown','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDSV','CPD Sit-Vacant','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDUK','CPD Unknown','N','N','UNDEFINED','N','N','N','N','N'); -INSERT INTO vicidial_statuses values('CPDERR','CPD Error','N','N','UNDEFINED','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDATB','CPD All-Trunks-Busy','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDB','CPD Busy','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDNA','CPD No-Answer','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDREJ','CPD Reject','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDINV','CPD Invalid-Number','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDSUA','CPD Service-Unavailable','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDSI','CPD Sit-Intercept','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDSNC','CPD Sit-No-Circuit','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDSR','CPD Sit-Reorder','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDSUK','CPD Sit-Unknown','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDSV','CPD Sit-Vacant','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDUK','CPD Unknown','N','N','UNDEFINED','N','N','N','N','N','N'); +INSERT INTO vicidial_statuses values('CPDERR','CPD Error','N','N','UNDEFINED','N','N','N','N','N','N'); diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql index 2de8bc88..678bae05 100644 --- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql +++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql @@ -795,7 +795,10 @@ per_call_notes ENUM('ENABLED','DISABLED') default 'DISABLED', my_callback_option ENUM('CHECKED','UNCHECKED') default 'UNCHECKED', agent_lead_search ENUM('ENABLED','DISABLED') default 'DISABLED', agent_lead_search_method VARCHAR(30) default 'CAMPLISTS_ALL', -queuemetrics_phone_environment VARCHAR(20) default '' +queuemetrics_phone_environment VARCHAR(20) default '', +auto_pause_precall ENUM('Y','N') default 'N', +auto_pause_precall_code VARCHAR(6) default 'PRECAL', +auto_resume_precall ENUM('Y','N') default 'N' ); CREATE TABLE vicidial_lists ( @@ -2450,7 +2453,7 @@ ALTER TABLE vicidial_call_notes_archive MODIFY notesid INT(9) UNSIGNED NOT NULL; CREATE TABLE vicidial_lead_search_log_archive LIKE vicidial_lead_search_log; ALTER TABLE vicidial_lead_search_log_archive MODIFY search_log_id INT(9) UNSIGNED NOT NULL; -UPDATE system_settings SET db_schema_version='1265',db_schema_update_date=NOW(); +UPDATE system_settings SET db_schema_version='1266',db_schema_update_date=NOW(); GRANT RELOAD ON *.* TO cron@'%'; GRANT RELOAD ON *.* TO cron@localhost; diff --git a/agc_2-X/trunk/extras/upgrade_2.4.sql b/agc_2-X/trunk/extras/upgrade_2.4.sql index ba3e8358..8405784b 100644 --- a/agc_2-X/trunk/extras/upgrade_2.4.sql +++ b/agc_2-X/trunk/extras/upgrade_2.4.sql @@ -715,3 +715,9 @@ UPDATE system_settings SET db_schema_version='1264',db_schema_update_date=NOW(); ALTER TABLE vicidial_campaigns MODIFY scheduled_callbacks_alert ENUM('NONE','BLINK','RED','BLINK_RED','BLINK_DEFER','RED_DEFER','BLINK_RED_DEFER') default 'NONE'; UPDATE system_settings SET db_schema_version='1265',db_schema_update_date=NOW(); + +ALTER TABLE vicidial_campaigns ADD auto_pause_precall ENUM('Y','N') default 'N'; +ALTER TABLE vicidial_campaigns ADD auto_pause_precall_code VARCHAR(6) default 'PRECAL'; +ALTER TABLE vicidial_campaigns ADD auto_resume_precall ENUM('Y','N') default 'N'; + +UPDATE system_settings SET db_schema_version='1266',db_schema_update_date=NOW(); diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt index d385c6ae..e8441d93 100644 --- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt @@ -597,6 +597,12 @@ This option is only used for inbound calls going to an agent logged in with this This is a Phone On-Hook Agent|| Maximum Ring Time|| The DEFER options will stop blinking and-or displaying in red when you check the callbacks, until the number of callbacks changes|| +Auto Pause Pre-Call Work|| +In auto-dial mode, this setting if enabled will set the agent to paused automatically when the agent clicks on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive|| +Auto Resume Pre-Call Work|| +In auto-dial mode, this setting if enabled will set the agent to active automatically when the agent clicks out of, or cancels, on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive|| +Auto Pause Pre-Call Code|| +If the Auto Pause Pre-Call Work function above is active, and Agent Pause Codes is active, this setting will be the pause code that is used when the agent is paused for these activities. Default is PRECAL|| ############################################################ MANAGER Manual diff --git a/agc_2-X/trunk/www/agc/vdc_db_query.php b/agc_2-X/trunk/www/agc/vdc_db_query.php index 2e87909b..14c6df45 100644 --- a/agc_2-X/trunk/www/agc/vdc_db_query.php +++ b/agc_2-X/trunk/www/agc/vdc_db_query.php @@ -278,10 +278,11 @@ # 110225-1237 - Added scheduled callback lead info display to the lead info view function # 110303-1616 - Added vicidial_log_extended logging for manual dial calls # 110304-1207 - Changed lead search with territory restriction to work with agents that cannot select territories +# 110310-0546 - Added ability to set a pause code at the same time of a pause # -$version = '2.4-183'; -$build = '110304-1207'; +$version = '2.4-184'; +$build = '110310-0546'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=408; $one_mysql_log=0; @@ -478,6 +479,8 @@ if (isset($_GET["call_notes"])) {$call_notes=$_GET["call_notes"];} elseif (isset($_POST["call_notes"])) {$call_notes=$_POST["call_notes"];} if (isset($_GET["search"])) {$search=$_GET["search"];} elseif (isset($_POST["search"])) {$search=$_POST["search"];} +if (isset($_GET["sub_status"])) {$sub_status=$_GET["sub_status"];} + elseif (isset($_POST["sub_status"])) {$sub_status=$_POST["sub_status"];} header ("Content-type: text/html; charset=utf-8"); @@ -1965,6 +1968,10 @@ if ($ACTION == 'manDiaLnextCaLL') if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00242',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysql_affected_rows($link); + # $fp = fopen ("./DNNdebug_log.txt", "a"); + # fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$agent_dialed_number|$user|M|$MqueryCID||$province|$affected_rows|$stmt|\n"); + # fclose($fp); + if ($affected_rows > 0) { $stmt="SELECT lead_id,list_id,gmt_offset_now,state,entry_list_id FROM vicidial_list where status='QUEUE' and user='$user' order by modify_date desc LIMIT 1;"; @@ -7428,7 +7435,17 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') ) $VLAaffected_rows_update = mysql_affected_rows($link); } } - echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n"; + if (strlen($sub_status) > 0) + { + ### if a pause code(sub_status) is sent with this pause request, continue on to that action without printing output + $stage = 0; + $status = $sub_status; + $ACTION = 'PauseCodeSubmit'; + } + else + { + echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n"; + } } @@ -8131,7 +8148,7 @@ if ($ACTION == 'CALLLOGview') echo ""; echo "
"; - echo "Close Call Log"; + echo "Close Call Log"; echo ""; } diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php index 4e0b0b13..a0527a20 100644 --- a/agc_2-X/trunk/www/agc/vicidial.php +++ b/agc_2-X/trunk/www/agc/vicidial.php @@ -340,10 +340,11 @@ # 110225-1231 - Changed scheduled callbacks list to allow clicking to see lead info without dialing, and separate dial link # 110303-2321 - Added notice of on-hook phone use, and ability to click 'ring' to call into session, minor queue_log fix # 110304-1623 - Added callback count notification defer options +# 110310-0331 - Added auto-pause/resume functions in auto-dial mode for pre-call work # -$version = '2.4-317c'; -$build = '110304-1623'; +$version = '2.4-318c'; +$build = '110310-0331'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=72; $one_mysql_log=0; @@ -699,23 +700,26 @@ if ($LogiNAJAX > 0) var BrowseWidth = 0; var BrowseHeight = 0; - function getInsideBrowse() + function browser_dimensions() { - var ns = navigator.appName == "Netscape"; - if (ns) + document.vicidial_form.JS_browser_width.value = BrowseWidth; document.vicidial_form.JS_browser_height.value = BrowseHeight; @@ -725,6 +729,7 @@ if ($LogiNAJAX > 0) // Send Request for allowable campaigns to populate the campaigns pull-down function login_allowable_campaigns() { + // alert(document.vicidial_form.JS_browser_width.value + '|' + BrowseWidth + '|' + document.vicidial_form.JS_browser_height.value + '|' + BrowseHeight); var xmlhttp=false; /*@cc_on @*/ /*@if (@_jscript_version >= 5) @@ -801,9 +806,9 @@ if ($relogin == 'YES') echo "\n"; echo "\n"; echo "
\n"; - echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; echo "


"; echo ""; echo ""; @@ -843,8 +848,8 @@ if ($user_login_first == 1) echo "
\"VICIdial\" Re-Login
\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; #echo "\n"; #echo "\n"; echo "

User Login

"; @@ -892,8 +897,8 @@ if ($user_login_first == 1) echo "\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; echo "


"; echo ""; echo ""; @@ -934,8 +939,8 @@ if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) ) echo "
\"VICIdial\" Login
\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; echo "


"; echo ""; echo ""; @@ -1205,8 +1210,8 @@ else echo "Sorry, you are not allowed to login to this campaign: $VD_campaign\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; echo "\n"; echo "\n"; echo "Login: \n
"; @@ -1326,7 +1331,7 @@ else $HKstatusnames = substr("$HKstatusnames", 0, -1); ##### grab the campaign settings - $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; + $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -1419,7 +1424,10 @@ else $per_call_notes = $row[85]; $agent_lead_search = $row[86]; $agent_lead_search_method = $row[87]; - $qm_phone_environment = $row[88]; + $qm_phone_environment = $row[88]; + $auto_pause_precall = $row[89]; + $auto_pause_precall_code = $row[90]; + $auto_resume_precall = $row[91]; if ( ($VU_agent_lead_search_override == 'ENABLED') or ($VU_agent_lead_search_override == 'DISABLED') ) {$agent_lead_search = $VU_agent_lead_search_override;} @@ -1747,8 +1755,8 @@ else echo "
\"VICIdial\" phone login
\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; echo "\n"; echo "\n"; echo "

$VDdisplayMESSAGE

"; @@ -2490,8 +2498,8 @@ else echo "Sorry, there are no leads in the hopper for this campaign\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; echo "\n"; echo "\n"; echo "Login: \n
"; @@ -2517,8 +2525,8 @@ else echo "Sorry, there are no available sessions\n"; echo "\n"; echo "\n"; - echo "\n"; - echo "\n"; + echo "\n"; + echo "\n"; echo "\n"; echo "\n"; echo "Login: \n
"; @@ -3290,6 +3298,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var LastCallCID=''; var LastCallbackCount=0; var LastCallbackViewed=0; + var auto_pause_precall=''; + var auto_pause_precall_code=''; + var auto_resume_precall=''; + var trigger_ready=0; var DiaLControl_auto_HTML = "\"\"Resume\""; var DiaLControl_auto_HTML_ready = "\"\"Resume\""; var DiaLControl_auto_HTML_OFF = "\"\"Resume\""; @@ -5203,11 +5215,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // Request list of USERONLY callbacks for this agent function CalLBacKsLisTCheck() { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE"); + if ( (auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE"); + } } - else + if (move_on == 1) { LastCallbackViewed=1; @@ -5285,11 +5306,39 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // closes callback list screen function CalLBacKsLisTClose() { + if (auto_resume_precall == 'Y') + { + AutoDial_ReSume_PauSe("VDADready"); + } hideDiv('CallBacKsLisTBox'); CalLBacKsCounTCheck(); } +// ################################################################################ +// closes call log display screen + function CalLLoGVieWClose() + { + if (auto_resume_precall == 'Y') + { + AutoDial_ReSume_PauSe("VDADready"); + } + hideDiv('CalLLoGDisplaYBox'); + } + + +// ################################################################################ +// closes lead search screen + function LeaDSearcHVieWClose() + { + if (auto_resume_precall == 'Y') + { + AutoDial_ReSume_PauSe("VDADready"); + } + hideDiv('SearcHForMDisplaYBox'); + } + + // ################################################################################ // Open up a callback customer record as manual dial preview mode function new_callback_call(taskCBid,taskLEADid) @@ -5326,11 +5375,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // Open page to enter details for a new manual dial lead function NeWManuaLDiaLCalL(TVfast,TVphone_code,TVphone_number,TVlead_id,TVtype) { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE"); + } } - else + if (move_on == 1) { if (TVfast=='FAST') { @@ -5928,9 +5986,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection) if (VDRP_stage != 'PAUSED') { - agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT"); + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT",'1','NXDIAL'); - PauseCodeSelect_submit("NXDIAL"); + // PauseCodeSelect_submit("NXDIAL"); } else {auto_dial_level=starting_dial_level;} @@ -6018,6 +6076,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) ) { var alert_displayed=0; + trigger_ready=1; alt_phone_dialing=starting_alt_phone_dialing; auto_dial_level=starting_dial_level; MainPanelToFront(); @@ -6575,8 +6634,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // ################################################################################ // Set the client to READY and start looking for calls (VDADready, VDADpause) - function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason) + function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason,temp_auto,temp_auto_code) { + var add_pause_code=''; if (taskaction == 'VDADready') { VDRP_stage = 'READY'; @@ -6617,10 +6677,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection) document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML; } - if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') ) + if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') ) { PauseCodeSelectContent_create(); } + if (temp_auto == '1') + { + add_pause_code = "&sub_status=" + temp_auto_code; + } } var xmlhttp=false; @@ -6644,7 +6708,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } if (xmlhttp) { - autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method + "&comments=" + taskstatuschange; + autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method + "&comments=" + taskstatuschange + add_pause_code; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttp.send(autoDiaLready_query); @@ -7995,11 +8059,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // Generate the Pause Code Chooser panel function PauseCodeSelectContent_create() { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',''); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE"); + } } - else + if (move_on == 1) { if (APIManualDialQueue > 0) { @@ -8043,11 +8116,20 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // Open lead search form panel function OpeNSearcHForMDisplaYBox() { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO SEARCH FOR A LEAD"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO SEARCH FOR A LEAD"); + } } - else + if (move_on == 1) { HidEGenDerPulldown(); showDiv('SearcHForMDisplaYBox'); @@ -8488,7 +8570,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } if (xmlhttp) { - VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter + "&campaign_cid=" + LastCallCID; + VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter + "&campaign_cid=" + LastCallCID + "&auto_dial_level=" + starting_dial_level; pause_code_counter++; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); @@ -10010,11 +10092,20 @@ function phone_number_format(formatphone) { { if (CQauto_call_id > 0) { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO GRAB CALLS IN QUEUE"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','GRABCL'); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO GRAB CALLS IN QUEUE"); + } } - else + if (move_on == 1) { var xmlhttp=false; /*@cc_on @*/ @@ -10247,9 +10338,9 @@ function phone_number_format(formatphone) { document.vicidial_form.DispoSelection.value = 'RQXFER'; DispoSelect_submit(); - AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE"); + AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE",'1','RQUEUE'); - PauseCodeSelect_submit("RQUEUE"); +// PauseCodeSelect_submit("RQUEUE"); } @@ -10301,11 +10392,20 @@ function phone_number_format(formatphone) { // Refresh the call log display function VieWCalLLoG(logdate,formdate) { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO VIEW YOUR CALL LOG"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO VIEW YOUR CALL LOG"); + } } - else + if (move_on == 1) { showDiv('CalLLoGDisplaYBox'); @@ -10432,6 +10532,10 @@ function phone_number_format(formatphone) { // Hide manual dial form function ManualDialHide() { + if (auto_resume_precall == 'Y') + { + AutoDial_ReSume_PauSe("VDADready"); + } hideDiv('NeWManuaLDiaLBox'); document.vicidial_form.MDPhonENumbeR.value = ''; document.vicidial_form.MDDiaLOverridE.value = ''; @@ -10568,11 +10672,20 @@ function phone_number_format(formatphone) { // Show the groups selection span function OpeNGrouPSelectioN() { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO CHANGE GROUPS"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO CHANGE GROUPS"); + } } - else + if (move_on == 1) { if (manager_ingroups_set > 0) { @@ -10591,11 +10704,20 @@ function phone_number_format(formatphone) { // Show the territories selection span function OpeNTerritorYSelectioN() { + var move_on=1; if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { - alert("YOU MUST BE PAUSED TO CHANGE TERRITORIES"); + if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) ) + { + agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code); + } + else + { + move_on=0; + alert("YOU MUST BE PAUSED TO CHANGE TERRITORIES"); + } } - else + if (move_on == 1) { showDiv('TerritorySelectBox') } @@ -10659,10 +10781,10 @@ function phone_number_format(formatphone) { else { - 0) -{ -?> + 0) + { + ?> var CallBackTimEHouRFORM = document.getElementById('CBT_hour'); var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text; @@ -10676,6 +10798,8 @@ if ($useIE > 0) var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text; // var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value; + CallBackLeadStatus = document.vicidial_form.DispoSelection.value; + // alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|"); // alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|"); // alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|"); @@ -10683,11 +10807,11 @@ if ($useIE > 0) CallBackTimEHouRFORM.selectedIndex = '0'; CallBackTimEMinuteSFORM.selectedIndex = '0'; CallBackTimEAmpMFORM.selectedIndex = '1'; - + CallBackTimEHouR = document.vicidial_form.CBT_hour.value; CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value; CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value; @@ -10697,9 +10821,9 @@ else document.vicidial_form.CBT_minute.value = '00'; document.vicidial_form.CBT_ampm.value = 'PM'; - + if (CallBackTimEHouR == '12') { if (CallBackTimEAmpM == 'AM') @@ -11095,6 +11219,12 @@ else if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();} if (WaitingForNextStep==0) { + if (trigger_ready > 0) + { + trigger_ready=0; + if (auto_resume_precall == 'Y') + {AutoDial_ReSume_PauSe("VDADready");} + } // check for live channels in conference room and get current datetime check_for_conf_calls(session_id, '0'); // refresh agent status view @@ -12078,7 +12208,7 @@ $zi=2; if ($label_comments == '---HIDE---') { - echo " \n"; + echo " \n"; } else { @@ -12086,7 +12216,7 @@ $zi=2; if ( ($multi_line_comments) ) {echo "\n";} else - {echo "\n";} + {echo "\n";} } echo "\n"; @@ -12296,12 +12426,12 @@ if ($agent_display_dialable_leads > 0) - seconds + seconds   - channel + channel - CONSULTATIVE   + CONSULTATIVE   Hangup Both Lines @@ -12316,23 +12446,23 @@ if ($agent_display_dialable_leads > 0) if ($hide_xfer_number_to_dial=='ENABLED') { ?> -                     +                     -   +   AGENTS - - - + + + - DIAL OVERRIDE + DIAL OVERRIDE LEAVE 3-WAY CALL @@ -12516,8 +12646,8 @@ Available Agents Transfer:
End-of-call Disposition Selection -
- PAUSE AGENT DIALING
+
+ PAUSE AGENT DIALING
CLEAR FORM | SUBMIT

@@ -12620,7 +12750,7 @@ Available Agents Transfer:
Search Existing Leads: -   (This option if checked will attempt to find the phone number in the system before inserting it as a new lead) +   (This option if checked will attempt to find the phone number in the system before inserting it as a new lead) @@ -12630,7 +12760,7 @@ Available Agents Transfer:

If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there.
  Dial Override: -   (digits only please) +   (digits only please)
@@ -12649,12 +12779,12 @@ Available Agents Transfer:

\n";} ?> Closer Inbound Group Selection -
+
0) and ($disable_blended_checkbox < 1) and ($dial_method != 'INBOUND_MAN') and ($VU_agent_choose_blended > 0) ) { ?> - BLENDED CALLING(outbound activated)
+ BLENDED CALLING(outbound activated)
@@ -12671,7 +12801,7 @@ Available Agents Transfer:

\n";} ?> Territory Selection -
+
RESET | SUBMIT



  @@ -12683,14 +12813,14 @@ Available Agents Transfer: Channel MY CALLBACK ONLY
";} + {echo " MY CALLBACK ONLY
";} if ( ($outbound_autodial_active < 1) or ($disable_blended_checkbox > 0) or ($dial_method == 'INBOUND_MAN') or ($VU_agent_choose_blended < 1) ) - {echo " BLENDED CALLING
";} + {echo " BLENDED CALLING
";} ?> - \n"; + echo "\n"; + + echo "\n"; + + echo "\n"; + echo "\n"; echo "\n";
      AGENT CALL LOG:             close [X]
+
      AGENT CALL LOG:             close [X]

\n";} @@ -12701,7 +12831,7 @@ Available Agents Transfer: -
      SEARCH FOR A LEAD:             close [X]
+
      SEARCH FOR A LEAD:             close [X]

\n";} @@ -12792,7 +12922,7 @@ Available Agents Transfer:
\n";} ?> Pause Code Selection - +

 
@@ -12804,7 +12934,7 @@ Available Agents Transfer:
\n";} ?> Presets Selection - +
@@ -12815,7 +12945,7 @@ Available Agents Transfer:
\n";} ?> Group Alias Selection - +

 
diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index 3afbf29a..59c47bb0 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -1520,6 +1520,12 @@ if (isset($_GET["on_hook_agent"])) {$on_hook_agent=$_GET["on_hook_agent"];} elseif (isset($_POST["on_hook_agent"])) {$on_hook_agent=$_POST["on_hook_agent"];} if (isset($_GET["on_hook_ring_time"])) {$on_hook_ring_time=$_GET["on_hook_ring_time"];} elseif (isset($_POST["on_hook_ring_time"])) {$on_hook_ring_time=$_POST["on_hook_ring_time"];} +if (isset($_GET["auto_pause_precall"])) {$auto_pause_precall=$_GET["auto_pause_precall"];} + elseif (isset($_POST["auto_pause_precall"])) {$auto_pause_precall=$_POST["auto_pause_precall"];} +if (isset($_GET["auto_resume_precall"])) {$auto_resume_precall=$_GET["auto_resume_precall"];} + elseif (isset($_POST["auto_resume_precall"])) {$auto_resume_precall=$_POST["auto_resume_precall"];} +if (isset($_GET["auto_pause_precall_code"])) {$auto_pause_precall_code=$_GET["auto_pause_precall_code"];} + elseif (isset($_POST["auto_pause_precall_code"])) {$auto_pause_precall_code=$_POST["auto_pause_precall_code"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} @@ -1846,6 +1852,8 @@ if ($non_latin < 1) $eht_minimum_prompt_no_block = ereg_replace("[^NY]","",$eht_minimum_prompt_no_block); $lead_order_randomize = ereg_replace("[^NY]","",$lead_order_randomize); $on_hook_agent = ereg_replace("[^NY]","",$on_hook_agent); + $auto_pause_precall = ereg_replace("[^NY]","",$auto_pause_precall); + $auto_resume_precall = ereg_replace("[^NY]","",$auto_resume_precall); $qc_enabled = ereg_replace("[^0-9NY]","",$qc_enabled); $active = ereg_replace("[^0-9NY]","",$active); @@ -1906,6 +1914,7 @@ if ($non_latin < 1) $queuemetrics_dispo_pause = ereg_replace("[^0-9a-zA-Z]","",$queuemetrics_dispo_pause); $per_call_notes = ereg_replace("[^0-9a-zA-Z]","",$per_call_notes); $my_callback_option = ereg_replace("[^0-9a-zA-Z]","",$my_callback_option); + $auto_pause_precall_code = ereg_replace("[^0-9a-zA-Z]","",$auto_pause_precall_code); ### DIGITS and Dots $server_ip = ereg_replace("[^\.0-9]","",$server_ip); @@ -2667,12 +2676,13 @@ else # 110224-1427 - Added queuemetrics_phone_environment and active_twin_server_ip options # 110301-1206 - Added options for ring-all in-group next-agent-call # 110304-1651 - Added DEFER options to the scheduled callbacks alert campaign feature +# 110310-0311 - Added pre-call auto-pause and resume with pause code, for auto-pausing of callback-check, lead search, etc... # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time -$admin_version = '2.4-305a'; -$build = '110304-1651'; +$admin_version = '2.4-306a'; +$build = '110310-0311'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -4730,6 +4740,21 @@ if ($ADD==99999)
Agent Pause Codes Active - Allows agents to select a pause code when they click on the PAUSE button in vicidial.php. Pause codes are definable per campaign at the bottom of the campaign view detail screen and they are stored in the vicidial_agent_log table. Default is N. FORCE will force the agents to choose a PAUSE code if they click on the PAUSE button. +
+ +
+ Auto Pause Pre-Call Work - In auto-dial mode, this setting if enabled will set the agent to paused automatically when the agent clicks on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive. + +
+ +
+ Auto Resume Pre-Call Work - In auto-dial mode, this setting if enabled will set the agent to active automatically when the agent clicks out of, or cancels, on any of the following functions that requires them to be paused- Manual Dial, Fast Dial, Lead Search, Call Log View, Callbacks Check, Enter Pause Code. Default is N for inactive. + +
+ +
+ Auto Pause Pre-Call Code - If the Auto Pause Pre-Call Work function above is active, and Agent Pause Codes is active, this setting will be the pause code that is used when the agent is paused for these activities. Default is PRECAL. +

@@ -10362,7 +10387,7 @@ if ($ADD==20) { echo "
CAMPAIGN COPIED: $campaign_id copied from $source_campaign_id\n"; - $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment from vicidial_campaigns where campaign_id='$source_campaign_id';"; + $stmt="INSERT INTO vicidial_campaigns (campaign_name,campaign_id,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code) SELECT \"$campaign_name\",\"$campaign_id\",\"N\",dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,\"DISABLED\",campaign_allow_inbound,manual_dial_list_id,default_xfer_group,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,qc_get_record_launch,qc_show_recording,qc_shift_id,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_fourth_digit,survey_third_audio_file,survey_fourth_audio_file,survey_third_status,survey_fourth_status,survey_third_exten,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code from vicidial_campaigns where campaign_id='$source_campaign_id';"; $rslt=mysql_query($stmt, $link); $stmtA="INSERT INTO vicidial_campaign_stats (campaign_id) values('$campaign_id');"; @@ -13216,7 +13241,7 @@ if ($ADD==41) if ( (!ereg("DISABLED",$list_order_mix)) and ($hopper_level < 100) ) {$hopper_level='100';} - $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysql_real_escape_string($web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysql_real_escape_string($crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysql_real_escape_string($start_call_url) . "',dispo_call_url='" . mysql_real_escape_string($dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysql_real_escape_string($blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment' where campaign_id='$campaign_id';"; + $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysql_real_escape_string($web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysql_real_escape_string($crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysql_real_escape_string($start_call_url) . "',dispo_call_url='" . mysql_real_escape_string($dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysql_real_escape_string($blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code' where campaign_id='$campaign_id';"; $rslt=mysql_query($stmtA, $link); if ($reset_hopper == 'Y') @@ -18357,7 +18382,7 @@ if ($ADD==31) $enable_vtiger_integration_LU = $row[0]; $vtiger_url_LU = $row[1]; - $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment from vicidial_campaigns where campaign_id='$campaign_id';"; + $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code from vicidial_campaigns where campaign_id='$campaign_id';"; $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $campaign_name = $row[1]; @@ -18532,6 +18557,9 @@ if ($ADD==31) $agent_lead_search = $row[173]; $agent_lead_search_method = $row[174]; $queuemetrics_phone_environment = $row[175]; + $auto_pause_precall = $row[176]; + $auto_resume_precall = $row[177]; + $auto_pause_precall_code = $row[178]; if (ereg("DISABLED",$list_order_mix)) {$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;} @@ -19274,6 +19302,12 @@ if ($ADD==31) echo "
Agent Pause Codes Active: $NWB#vicidial_campaigns-agent_pause_codes_active$NWE
Auto Pause Pre-Call Work: $NWB#vicidial_campaigns-auto_pause_precall$NWE
Auto Resume Pre-Call Work: $NWB#vicidial_campaigns-auto_resume_precall$NWE
Auto Pause Pre-Call Code: $NWB#vicidial_campaigns-auto_pause_precall_code$NWE
Campaign Stats Refresh: $NWB#vicidial_campaigns-campaign_stats_refresh$NWE
Real-Time Agent Time Stats: $NWB#vicidial_campaigns-realtime_agent_time_stats$NWE